They offer excellent customer service, being very attentive, professional, and responsive. This is quite rare for online stores! Their service is also very fast, and you can expect to receive your ite... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I never write reviews, but these guys got me out of a tight spot with some exceptionally fast delivery times from Italy to the UK and overall just a very good and pleasant online retail experience, th... Se mer
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J'ai découvert Tessabit par un heureux hasard et je suis ravie de mon expérience. Article livré en 24H00 et service client plus que parfait et réactif. Excellent ! Thank you so much Tessabit, great... Se mer
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Incredibly fast delivery! Ordered on the Sunday received on Tuesday, I'm in France so no customs fees. Toge bag The Row N/S medium sold out everywhere arrived perfectly wrapped in his box, i recommand... Se mer
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Företagsinformation
Skrivet av företaget
Tessabit is one of the leading online retailers for luxury apparel. The platform operates in more than 190 Countries around the world and maintains a rich and sought-after selection of brands for women and men.
Kontaktuppgifter
Via XX Settembre 1/3, 22100, Como, Italien
- 0039 0313110101
- cs@tessabit.com
- tessabit.com
4,5
Utmärkt
283 omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Serietà e puntualità
Soddisfatta del mio acquisto, tutto corrisponde alla foto pubblicata nel sito.
La spedizione è arrivata 24 ore, dopo l'ordine.
Consiglio questa azienda.
Grazie
19 januari 2023
Omdöme utan inbjudan
Svar från TESSABIT
Gentile Pamela, grazie per la splendida recensione! Il nostro scopo è avere clienti felici e recensioni come le tue ci riempono di gioia!
Non vediamo l'ora di rivederti su Tessabit.com!
Ordino una borsa zanellato in data 8…
Ordino una borsa zanellato in data 8 gennaio 2023 con sconto del 30%. Dopo ben cinque giorni il servizio clienti si degna di mandare una mail dicendo che il prodotto era terminato. Il prodotto non era terminato, era stato rimesso disponibile online a prezzo pieno senza sconto.
7 januari 2023
Omdöme utan inbjudan
Svar från TESSABIT
Gentile Alessia,
grazie per aver condiviso la tua esperienza!
Ti confermiamo che la borsa da te ordinata (Zanellato Postina Media in pelle, codice SKU 10843877282) non è disponibile, come comunicato via mail.
Qualora il tuo ordine fosse stato annullato per un errore di prezzo, te lo avremmo comunicato.
Ti confermiamo inoltre che il rimborso totale è stato emesso in data 13/01 - dovresti già averlo ricevuto, come da tempistiche Paypal.
Ci scusiamo nuovamente per l'inconveniente ed il nostro Servizio Clienti ha già provveduto a contattarti per fornire una spiegazione, speriamo, più esaustiva.
Rimaniamo a disposizione per qualsiasi ulteriore dubbio o chiarimento, sperando di vederti presto su Tessabit.com nonostante questa brutta esperienza!
Servizio Clienti Tessabit
Ordered trainers - nothing received
I ordered some trainers with a 2-3 day delivery. Received confirmation and payment was taken. I have not received the trainers or a tracking number and we are about 9 days after I ordered. I have contacted the customer service but got no response.
29 november 2022
Omdöme utan inbjudan
Svar från TESSABIT
Dear Customer, we are sorry for the bad experience you had and we'd love to help. We do our best to answer all queries within 24 hours - if you contacted us yesterday, please note it was a Bank holiday. We kindly ask you to contact our Customer Service (whom is at your disposal Monday to Friday, 9 am to 6 pm CET) to check on your order' status.
Unfortunately, not having a name on Trustpilot, we are not too sure on which order you are referring to.
Our contacts are:
Email: cs@tessabit.com
Phone: +39 0313110101
Whatsapp: +39 3498870333
We are looking forward to hear from you, so that the issue can be solved with top priority!
Best regards,
Tessabit Team
Brilliant Service/5-Stars :)
I made an order on Saturday and the parcel arrived 3 days later. The packaging and the contents were all perfect :) Thank you Tessabit team!
5 december 2022
Omdöme utan inbjudan
Svar från TESSABIT
Dear Neil,thank you for your great feedback! We are so happy to hear you had a smooth and happy experience with us!
We are looking forward to see you on Tessabit.com again soon!
Warm regards,
Tessabit Team
Amazing experience
Amazing experience! Very thoughtfully packed with a beautiful gift. Incredibly fast shipping and great prices. Literally zero hassle in every way possible. I will be a customer for life!
2 december 2022
Omdöme utan inbjudan
Svar från TESSABIT
Dear Sarah, thank you for taking the time to share this lovely review!
We are sincerely happy you had a positive and smooth experience with us and we are looking forward to see you very soon on Tessabit.com! 💓
Excellent price & delivery : I found a designer bag I wanted for €80…
I found a designer bag I wanted for €80 cheaper than the Black Friday sale price I was being offered down town Dublin . Ordered it on a Friday and received it on Monday ….. EXCELLENT! Well done !
28 november 2022
Omdöme utan inbjudan
Svar från TESSABIT
Dear Suzanne, thank you for sharing your experience on Tessabit.com! It's truly appreciated!
Your kind words were straight away passed on to our whole Team 💓
We are looking forward to see you again on Tessabit.com and hopefully, welcome you soon in our Lake Como Boutiques too!
Tessabit Team
Wonderful customer service.
Wonderful customer service.
I bought a pair of shoes during Black Friday week; I live in London, and in less than 48 hours, I received my order!
Very happy!
25 november 2022
Omdöme utan inbjudan
Svar från TESSABIT
Dear Karen, thank you for your lovely feedback!
Reviews like yours really keep us motivated to do always better 💓
We are looking forward to see you on Tessabit.com again soon!
Tessabit Team
I ordered a pair of Armani boots at…
I ordered a pair of Armani boots at half price … arrived professionally packed within 4 days… I love it… I am planing to purchase more
22 november 2022
Omdöme utan inbjudan
Svar från TESSABIT
Dear Timea, thanks a million for the lovely feedback and review!
We are so happy to hear you are loving your Armani's boots - we look forward to see you again soon on Tessabit.com to find more special pieces for your wardrobe!
I recently purchased Margiela's tabi…
I recently purchased Margiela's tabi boots.
I was very impressed with the beautiful packaging. I will use your service again if I have a chance.
Thank you very much :)
31 augusti 2022
Omdöme utan inbjudan
Best customer service ever!!!
Best customer service ever!!!
I am really happy that i found this website, although it is based in Italy and i live in UK i had the best shopping experience ever!
A very lovely lady Camila helped me a lot finding the best Golden Goose sneakers, received them in less than 48hours and because the size wasn’t right for me she was very kind and helped with replacing it with the right one 😊.
Thank you sooo much Camila for your wonderful customer service! 🙏🌟🌟
18 augusti 2022
Omdöme utan inbjudan
Svar från TESSABIT
Hello Diana,
Thank you so much for your lovely feedback. It means a lot for us!
I am super happy that we managed to find a solution for you and that you are plenty satisfy with our service.
I am looking forward to have you as our Customer again on Tessabit.com and to welcome you in our Lake Como Boutiques too!
With best regards,
Camila and the whole Tessabit Team ❤
Ottimo servizio clienti
Ottimo servizio clienti, problema risolto con tempestività ed efficienza da Arianna! Consigliato
5 augusti 2022
Omdöme utan inbjudan
Highly recommended
Yes. Extremely helpful customer service. Arianna is very polite and a credit to her company. I would definitely recommend Tessabit.
26 juli 2022
Omdöme utan inbjudan
Svar från TESSABIT
Hello Mark,
Thank you so much for your precious and kind feedback, it means a lot for us!
We are hugely glad you appreciated the service we provided.
We hope to have you soon as our Customer again and we wish you a lovely day.
Tessabit Team.
Dear Tessabit Team,
I like the quality of the item I just bought, it’s a breathtaking, the experience was great, i definitely would order again, but I have a little doubt about it, there is a little damage when my shoe came, there was a very small scratches on the shoe, but I’m fine with it. the quality is great. I just hope that you guys will take cautions next time and make sure everything looks fine before you guys ship it. Keep up with the good service!
20 juni 2022
Omdöme utan inbjudan
Svar från TESSABIT
Dear Customer, thank you for taking the time to review your experience with us!
We are sorry to hear you are not 100% satisfied of the purchase and we would like to understand better what happened with your order.
Please send us an email at cs@tessabit.com and our Customer Service will help you find the best solution for your case!
Hoping to hear from you soon!
Customer Service Team
Excellent online store
Excellent online store, first class clothes and at excellent prices, I love Tessabit Italia!!!
10 maj 2022
Omdöme utan inbjudan
Svar från TESSABIT
Hello Jorge, grazie mille for your lovely feedback!
We are very happy you loved your purchase and your Tessabit experience - your feedback has been shared to all the Team, so we can all start the day with the right feet!
We are looking forward to have you as our Customer again soon and to welcome you in our Tessabit Boutiques in Lake Como!
Tessabit
Customer Service Team
Best fashion shopping experience ever
1st time shopping here so I was a bit skeptical at first
I stumble across it because it had my favourite off-white piece for the best price so I gave it a shot.
Needlessly to say, this has been my best fashion shopping experience ever, I've shopped at Ssense, farfetch, end & italist before & non has shipped as quick as Tessabit, I'm located in Singapore & the product has shipped to my doorstep in less than 48 hours after placing the order. 😍
Product came very nicely in the box
Definitely recommend! 😉
6 maj 2022
Omdöme utan inbjudan
Svar från TESSABIT
Dear Rexton,
Thank you so much for your precious feedback, it means a lot for us!
We are extremely happy you appreciated the service we provided.
We hope to have you soon as our Customer again and we wish you a lovely day!
Tessabit Team
Avoid! Dodgy - Price Change After Order
Avoid this website at all costs.
Ordered a product at £140 - I get a WhatsApp message from their team that says:
"We are really sorry, but the correct price is £850 instead of £150. If you are still interested in it, we can explain you how to pay the missing amount; otherwise, we will cancel the order and refund the transaction."
Extremely dodgy... I even sent them screenshots of the same product on other websites and not even one website (including the original brand) was charging over £590 for this product. Pretty poor customer service and the website still shows the price at £140 right now.
I have asked for a refund and I am yet to hear back.
Unsure what kind of service this is, but I would not use this again.
2 maj 2022
Omdöme utan inbjudan
Svar från TESSABIT
Hello Sidd,
We are extremely sorry for the inconvenience and we understand your frustration.
You contacted us today via Whatsapp to have further information about the purchased item and therefore, we replied there.
Unfortunately we confirmed you that due to a technical issue, the price of the hoodie that you ordered was wrongly reduced - as much as we wouldn't like to, these inconveniences might happen sometimes.
This is why we also indicate our Terms and Conditions for these scenarios. You can find them below but they have also been sent to you via Whatsapp:
https://www.tessabit.com/en_gb/payments
Our competent Team is always extra careful and we check daily the accuracy of the prices indicated on the website.
If the prices on the website happen to be incorrect, as in your case, Tessabit will block the order and offer the opportunity to purchase any other product at the already price paid or to purchase the same product at the correct price, as we did today.
It is true that you sent us a screenshot but as explained, all the hoodies on the screenshot you sent are different from the one you purchased and you have not sent a screenshot of the same hoodie, unfortunately - you'd agree with us that different models might have different prices.
As confirmed, the hoodie you bought from us for the incorrect price is from the Fall Winter 2021 collection and is no longer available on other websites nor in the Brand's website - we also confirm that we are official retailers of the highest luxury Brands since 1953 and that we refer to the official Brand's pricing lists, which we need to stick to.
Furthermore, as soon as you asked us to refund you we immediately refunded you the full amount on the same payment method that you used to place the order.
We are sorry to hear you are not happy with the quality of our service, we always do our best to satisfy our Customers and we are sad that this happened directly to you.
Our Customer Service is always at disposal for any further assistance you might require.
Regards,
Tessabit
Service clients excellent
Suite à un souci technique de livraison, le service après-vente de Tessabit a été très réactif et a réglé le problème rapidement. Bravo!
6 april 2022
Omdöme utan inbjudan
Svar från TESSABIT
Hello Dimitri,
as already discussed via email, we are very sorry for the delay with your order. As you can see from the other reviews below, this is an exception and our orders normally are dispatched within 1-2 working days worldwide.
We do understand your disappointment and we are extremely sorry for the distress caused, but Logistic and Technical inconveniences might happen, as much as we would like them not to.
Our Logistic department is already dealing with your order with top priority and we hope you will receive it shortly!
Renewing our apologies for the delay, we wish you a lovely day!
Tessabit
Customer Service Team
Arianna = Amazing! Tessabit = Terrific!
I just placed my first order with Tessabit and was so pleasantly surprised at the amazing customer service provided by Arianna. This is what luxury shopping should be like — great product selection accompanied with excellent customer service and finished off with fast fulfillment. I have shopped at numerous luxury retailers but Tessabit was the first that blew me away. Thank you again Arianna for your awesome service!
31 mars 2022
Omdöme utan inbjudan
Svar från TESSABIT
Dear Customer, thank you for your lovely review!
We are thrilled with your feedback and we hope to see you again soon on Tessabit.com and to welcome you in our Lake Como Boutiques too, to live the Tessabit experience all over again! 🌹
Great experience!
First time purchasing from this company was a great experience. Good pricing with no customs or sales tax, and was delivered to US in two days. Customer service was outstanding as well; prompt replies and very helpful and friendly. Will definitely purchase from Tessabit again.
11 januari 2022
Omdöme utan inbjudan
Svar från TESSABIT
Dear Smor,
thank you so much for your precious feedback and for your kind words!
We hope to have you soon as our Customer again and we wish you a lovely day. :)
Tessabit Team
Great prices 🙌
The only website where I could find my favourite pair of shoes at an accessible price, great experience buying from this shop.
1 december 2021
Omdöme utan inbjudan
Svar från TESSABIT
Dear Iordan, we are really happy to read your lovely feedback, thank you so much!
We are looking forward to have you as our Customer again soon!
Best regards,
Tessabit Customer Service
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