I found my favourite item on the website. It was easy to place the order and the delivery was more than fast- after four working days incl Saturday it arrived in Germany! The quality is exactly what... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Its was good experience and price was good.Delivery Little bit long bit Is accept Because its from ucraine where have war and they keep High standard anywhere.then was sended from chech repubblic but... Se mer
Företaget har svarat
I saw many sold-out anywhere else products on this webshop with reasonable price. But the shop seems to be in Ukraine which is not in EU and operates in Czech? Anyway a not-known webshop to me. So I d... Se mer
Företaget har svarat
I placed an order for a very good priced item compared to other luxury websites. The products are genuine and customer service is professional. The only thing is the delivery takes a while, so y... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Symbol is an official retailer of high-end luxury brands. The company was founded in 1999 in Kharkiv, Ukraine. Symbol unites such world-famous brands as: Dolce&Gabbana, Brunello Cucinelli, Fendi, Balmain, Stefano Ricci, Bottega Veneta, Max Mara, David Koma, Off-White, Peserico, Santoni and many others, being an ambassador of comfortable and high-quality luxury shopping. Our mission is to guide you to the world of high fashion, style and up-to-date trends with ease and joy. Thus, our online store Symbol.fashion carefully selects the latest designers collections and all the most desirable styles of RTW, shoes and accessories from more than 300 global brands. You are free to create your unique outfits in a few clicks, choosing from over than 27,000 products available. All shipments to the countries of the European Union are carried out from the warehouse in the Czech Republic.
Kontaktuppgifter
V dolině 1515/1b, 10100, Praha, Tjeckien
- +420234715484
- customerservice@symbol.fashion
- symbol.fashion
4,4
Utmärkt
139 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 85 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Be careful.Scam. Better to avoid
I have ordered from here 2 times. Before the first shipment, they sent me the pictures since the product was damaged asking if i still wanted to have it. I decided to proceed with the shipment since it was the last one and I liked the product. I went to fix imperfections and paid myself for it. The second time i ordered shoes. Again, they send me pictures saying the product is damaged (second time in a row becomes quite suspicios), but I can still return it later if something is wrong. When product arrived, i tried shoes and they run small to me, so i decided to return. Fun part stars here. Once my return was delivered i have not received any confirmation. I waited for some time and wrote myself. They told me i damaged the shoes and they can not accept the return regardless of the fact that they sent product to me already damaged. I still havent recevied money back, shoes were expensive. What they do, they try to get rid of damaged items that unlekily to sell and then dont accept the return blaming the customers for it. Despite of the EU law, no refund has been received. Better avoid this shady ecom platoform.
21 maj 2024
Omdöme utan inbjudan
Svar från Symbol
Dear, Anastasia! Thank you for your feedback and for sharing your experience with us. We sincerely apologize for any inconvenience caused and would like to clarify the situation, as your trust and satisfaction are our priorities, and we strive to provide services of the highest quality.
Our company adheres to strict quality standards, and when minor defects are found, we always inform customers with mandatory photos of the areas with minor defects. Before shipping the product, we offer the choice: to accept the product with minor defects or to refuse the shipment.
In the case you describe, we informed you before shipping, as evidenced by our correspondence in one of the messengers, that the product had minor damages, supported by photos of the defect. On the same day, you confirmed the shipment of this product to you. It should be noted that at the time of your order, there was a 50% discount on the original price of the product due to minor defects. At the time of shipping, the sole was without signs of wear, and we can provide photos if necessary. Upon receiving the return of this product from you, our specialists thoroughly checked the product for compliance with the return rules and in this case, signs of wear were found, which are also visible in the photos we can provide. This, unfortunately, confirms that the product does not meet the return conditions described on our platform - https://symbol.fashion/other/return-and-exchange.
We regret that your return was declined due to the damage, specifically signs of wear, which did not correspond to the original condition. We understand that this may be unpleasant and apologize for any possible inconvenience. We are very sorry, but in this case, we are forced to refuse the refund for the shoes.
Worst customer service
Worst customer service. DHL lost my return parcel and the customer service has zero solutions for the customer. I will never buy again from this e-commerce
25 mars 2024
Omdöme utan inbjudan
Svar från Symbol
Dear Annachiara,
Thank you for your feedback.
We sincerely apologize for the situation that has arisen and for the inconvenience it has caused you.
Our team has made everything possible to ensure that refund process will be as fast as possible, as we understand how important it is to you.
The investigation and refund process usually takes some time, but we have been in touch with you at every stage and provided you with up-to-date information. We are constantly working to improve our service and reduce the time it takes to resolve such situations.
We really hope that you will give us a chance to improve your experience and make your future orders as comfortable as possible.
Thank you for sharing your feedback, and once again we apologize for any inconvenience.
New favorite retailer 🤩
Fantastic selection of designers, great deals on current collection, superb packaging and their customer service is outstanding!! Their CS answer nearly instantly and is very helpful and friendly! I am so happy with my purchases, thanks a lot ❤️🔥
Keep in mind that the delivery for some items (without the fast shipping symbol) can take up to two weeks but I really don’t mind, the shipping and returns are already free which is great 👍👍
*Also, it would be great if you can add a back in stock notification alert on your website 😊
12 april 2024
Omdöme utan inbjudan
Lieferung dauert bisschen lang
Lieferung dauert bisschen lang
Aber die Qualität von den Klamotten ist super und das packet ist top sehr syhon sortiert alles hab soger Bügel für die Kleidung bekommen Stefano Ricci
5 april 2024
Omdöme utan inbjudan
Fantastico
All'inizio ero scettico date le poche recensioni che si trovano online, ma l'assistenza è stata fantastica ancora prima di fare l'ordine e soprattutto mi hanno sempre risposto velocemente ad ogni domanda.
Le scarpe (Autry trovate ad un prezzo ottimo) sono arrivate un giorno prima del previsto, l'imballaggio era perfetto e mettono anche una busta in caso fosse un regalo.
STRACONSIGLIATO
13 mars 2024
Omdöme utan inbjudan
Tutto perfetto!
Sono proprio felice di recensire questo negozio che solo recentemente ha iniziato a spedire in Italia! Ho comprato un sandalo di Jil Sander ad un prezzo veramente conveniente! Il servizio clienti mi ha sempre tenuta aggiornata in merito alla spedizione e dato tutte le informazioni possibili con tanto di foto! Per la spedizione sono necessari circa 10 giorni lavorativi! Consiglio questo negozio e sicuramente comprerò di nuovo da loro! Grazie ancora
20 mars 2024
Omdöme utan inbjudan
Einfach perfekt
Einfach perfekt. Sehr schnelle Lieferung. Blitzschnelle Rückerstattung. Und hervorragender Kundenservice.
Wenn Luxury-Shopping, dann so! Daumen hoch.
18 mars 2024
Omdöme utan inbjudan
Ottimo servizio
Inizialmente ero un po' scettico, date le poche recensioni. Ho deciso di fare l'acquisto e non mi sono pentito, ho ricevuto tutto. Unica nota già segnalata, la spedizione è un po' lenta: impiega in genere una settimana, ma probabilmente nel prossimo futuro cambierà. Perfetta anche la procedura di reso. Faccio anche presente la disponibilità del personale che ti assiste durante le fasi dell'acquisto. Consigliato
20 februari 2024
Omdöme utan inbjudan
ESPERIENZA ECCELLENTE
In questo caso la recensione e' d'obbligo! Non solo il sito (e il negozio "fisico") esiste e NON e' una truffa, ma fra tutti i siti (e sono tanti!) che ho visitato SYMBOL e' sicuramente la migliore scelta! Per il vastissimo assortimento, la possibilita' di acquistare capi di pregio ad un ottimo prezzo, il format del sito semplicemente straordinario, l'assistenza e la cordialita' ECCELLENTI! Ti rispondono su fb, in chat live, su wathapp, addirittura se lo volete mandano le foto del prodotto con le misure! Il pacco arriva dopo circa due settimane (il viaggio e' lungo!) al service point di DHL che avete selezionato in fase di acquisto (gia' vi compare l'elenco, non dovete fare altro che inserire citta' e cap e vi trova il piu' vicino a voi!!!) il reso semplicissimo (attaccare etichetta di reso che troverete gia' all'interno del pacco avendo cura di togliere quelle gia' presenti e riportare il pacco allo stesso punto di ritiro DHL). Unica piccola difficolta' e' la lingua: se conoscete l'inglese e' perfetto, altrimenti scrivete in italiano si avvalgono di un traduttore). Aggiungo un motivo in piu' per acquistare da loro: se questo puo' aiutare il popolo ucraino ad uscire dalla guerra ben venga! Non da ultimo: gratis sia la spedizione che l'eventuale reso! In quest'ultimo caso per ogni dubbio o aggiornamento vi rispondera' un manager internazionale sul loro numero di wathapp. Insomma, 5 stelle solo perche' di piu' non si puo' dare😍
16 februari 2024
Omdöme utan inbjudan
Esperienza TOP!
Ho ordinato un paio di Autry dal sito online . Ad essere sincero ero un po' spaventato, visto la pochezza di recensioni disponibili online... E invece tutto perfetto. Dopo l'acquisto sono stato contattato via WhatsApp da un manager per la conferma dell'acquisto, e dopo due settimane circa sono arrivate le scarpe. Prezzo MOLTO competitivo (il che avvalorava i miei dubbi) e spedizione in tempi ragionevoli. Farò sicuramente altri acquisti.
Stra consigliato!
26 januari 2024
Omdöme utan inbjudan
Great experience
Great experience! 5stars
I ordered at this retail store/ online shop only ones and I can say that I am very pleased. The product was as described, customer service friendly and helpful, package perfect wrapped.
Thanks!
3 januari 2024
Omdöme utan inbjudan
Svar från Symbol
Hi Micki,
Thank you for your feedback, we very much appreciate it!
We will be happy to help you in the future you can contact us at any time)
Best regards,
Symbol Team
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