I found my favourite item on the website. It was easy to place the order and the delivery was more than fast- after four working days incl Saturday it arrived in Germany! The quality is exactly what... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Its was good experience and price was good.Delivery Little bit long bit Is accept Because its from ucraine where have war and they keep High standard anywhere.then was sended from chech repubblic but... Se mer
Företaget har svarat
I saw many sold-out anywhere else products on this webshop with reasonable price. But the shop seems to be in Ukraine which is not in EU and operates in Czech? Anyway a not-known webshop to me. So I d... Se mer
Företaget har svarat
I placed an order for a very good priced item compared to other luxury websites. The products are genuine and customer service is professional. The only thing is the delivery takes a while, so y... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Symbol is an official retailer of high-end luxury brands. The company was founded in 1999 in Kharkiv, Ukraine. Symbol unites such world-famous brands as: Dolce&Gabbana, Brunello Cucinelli, Fendi, Balmain, Stefano Ricci, Bottega Veneta, Max Mara, David Koma, Off-White, Peserico, Santoni and many others, being an ambassador of comfortable and high-quality luxury shopping. Our mission is to guide you to the world of high fashion, style and up-to-date trends with ease and joy. Thus, our online store Symbol.fashion carefully selects the latest designers collections and all the most desirable styles of RTW, shoes and accessories from more than 300 global brands. You are free to create your unique outfits in a few clicks, choosing from over than 27,000 products available. All shipments to the countries of the European Union are carried out from the warehouse in the Czech Republic.
Kontaktuppgifter
V dolině 1515/1b, 10100, Praha, Tjeckien
- +420234715484
- customerservice@symbol.fashion
- symbol.fashion
4,4
Utmärkt
139 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 85 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Schuhe gekauft - Abwicklung TOP
Schuhe gekauft - ich wurde immer per Mail auf dem Laufenden gehalten - hat wie angekündigt etwas gedauert - aber Ware und Verpackung perfekt!
18 augusti 2025
Omdöme utan inbjudan
Svar från Symbol
Dear Heiko Wieland,
Thank you for your great feedback!
As mentioned at the time of purchase, delivery took a little longer, and we truly appreciate your patience. It’s wonderful to know that the shoes and the packaging arrived in perfect condition.
We hope to see you again soon! 😊
Large sélection de marques et top qualité
Large sélection de marques
Très bon service de livraison
Et aucun problème en cas de retour
Ils remboursent vite
C’est un très bon site
1 augusti 2025
Omdöme utan inbjudan
Svar från Symbol
Hello!
Thank you so much for your fantastic review!
Your kind words mean a lot to us — we’re so glad you consider us a great site! We look forward to serving you again soon 😊
Great experience as always!
As always - aboslutely great selection, quick delivery, and really good customer service with fast replies and help!
20 juli 2025
Omdöme utan inbjudan
Svar från Symbol
Dear Judith,
Thank you so much for your kind words!
Providing fast replies and helpful support is always a top priority for us, so your feedback truly means a lot.
As always, we look forward to welcoming you back again soon! 😊
Smoothe experience
I bought a shirt from Ann Demeulemeester. I love her fashion and was very pleased to find this shirt I'd been looking for for ages on the Symbol site, and for a reasonable price at that. The site is quite helpful, I found the perfect fit immediately, and the handling of the order details was easy and secure. My order arrived promptly, too, and I was kept posted about its progress the whole time. Very nice experience, will be back for more!
14 juli 2025
Omdöme utan inbjudan
Svar från Symbol
Dear H. Wagner,
Thank you so much for your wonderful feedback!
We can’t wait to welcome you back to Symbol for your next find! ✨
Ottima esperienza!
Ottima esperienza!
Azienda efficiente e seria.
Prodotto conforme all’ordine.
Imballo eccellente.
4 juli 2025
Omdöme utan inbjudan
Svar från Symbol
Dear Debora Grillo,
Thank you for your review.
We’re delighted to hear that you had such a positive experience with us and that you appreciated our efficiency and professionalism.
We look forward to welcoming you back for your next purchase! 😊
Great Customer Support service
I bought a nice trouser for a nice Price, unfortunately it was too small, no Problem for a change into a bigger size without and additional costs. Great Customer Support!
14 april 2025
Omdöme utan inbjudan
Svar från Symbol
Dear Melanie Holzapfel!
Thank you so much for your kind feedback!
We're really glad to hear that you had a great experience buying from us and that our customer support could help you quickly and easily with the size exchange.
Your satisfaction means a lot to us, and we hope you enjoy wearing your new pair! 😊
Lieferung dauert etwas länger
Lieferung dauert etwas länger, hat sich aber gelohnt,tolle Ware, vielen Dank!
26 mars 2025
Omdöme utan inbjudan
Svar från Symbol
Dear Tanja Schwenk!
Thank you for your feedback!
We are very glad that you are satisfied with your purchase — this is our biggest value.
I would like to note that your order was delivered on the 8th business day of delivery. In general, delivery takes 8-10 business days. Weekends are not counted.
We will be glad to see your new orders.
I bought some nice clothes
I bought some nice clothes, I returned 1, very good fast communication via WhatsApp or email everything went perfectly great customer service
26 mars 2025
Svar från Symbol
Dear Rachid Ekerhee!
Thank you for your feedback! We are glad that we were able to provide good service and communication regarding your order. We will be happy to see your new orders soon.
The store is trustworthy
The store is trustworthy. Good service and impeccable quality of goods.
19 mars 2025
Omdöme utan inbjudan
Svar från Symbol
Dear Lijana Gailiuniene!
Thank you for your kind words! We’re glad to hear that you had a great experience with our service and products. We always strive to maintain high standards and appreciate your feedback!
No customer goodwill
Nice product, I had to return it, because it was too small. Unfortunaly I did try to return it, unworn with labels, a week too late.
No Chance they send the item back to me, customer service and goodwill is not good and I will not be ordering again.
19 mars 2025
Omdöme utan inbjudan
Svar från Symbol
Dear Julia,
We appreciate your feedback and would like to clarify the situation regarding your return.
According to our company's return and exchange policy, returns can be made within 30 days of receiving the product. You can also find more information here: https://symbol.fashion/other/return-and-exchange.
You contacted us regarding the return label within the specified timeframe, and the label was provided to you on the same day. However, the parcel was sent after the return period had expired, which is contrary to our policy.
We always strive to help our customers. Had you informed us that you would not be able to send the parcel within the specified return period, we would have certainly tried to find an optimal solution for you.
We are very grateful that you chose Symbol Fashion and look forward to your future orders!
Best regards,
The Symbol Fashion Team.
Svar från Symbol
Dear Le Blanc!
Thank you for your kind words! We’re glad to hear that you had a positive experience with our team.
Thank you for choosing us!
Svar från Symbol
Dear Bernhard!
Thank you for the feedback!
We are glad to hear that the delivery was fast, and the price was good. We look forward to your future orders!
great experience!
great experience!
they contacted me before sending the item to check the quality of the product.
vote 10/10
12 mars 2025
Omdöme utan inbjudan
Svar från Symbol
Dear Sara!
We're thrilled to hear that you had a great experience with us.
Your satisfaction is our top priority, and we truly appreciate your 10/10 rating! Looking forward to seeing your orders again in the future!
Professionelle und vertrauenswürdige…
Professionelle und vertrauenswürdige Website!
Kontinuierliche Informationen per Email über den Stand des Versandes.
Sehr hochwertige Ware in einer schönen und sicheren Verpackung.
Keinerlei Mängel oder Beanstandung. Jederzeit gerne wieder!
11 mars 2025
Omdöme utan inbjudan
Svar från Symbol
Dear Antonia Fischer!
Thank you for the wonderful feedback! We are glad that you are satisfied not only with the quality of the product but also with our service. Your words are very important to us and inspire us to continue working at a high level. We will always be happy to receive new orders and look forward to your next purchase!
Sehr qualitative Produkten und sehr…
Sehr qualitative Produkten und sehr hochwertige Verpackung. Sehr netter Kontakt. Alles Prima gelaufen! Danke und weiter so!
4 mars 2025
Omdöme utan inbjudan
Svar från Symbol
Dear Toni!
Thank you for the wonderful feedback! We are very pleased that you are satisfied with the quality of the product, packaging, and our service.
Your words motivate us to work even harder! We look forward to your future orders and will be happy to see you again as one of our customers. Thank you for choosing us!
Le délai de traitement est un peu long…
Le délai de traitement est un peu long mais colis parfaitement réceptionné, bien emballé et produit conforme, je recommanderai sur ce site
5 mars 2025
Omdöme utan inbjudan
Svar från Symbol
Dear Anthony!
Thank you for your feedback.
We are working on reducing the delivery time, which currently takes 8-10 business days, excluding weekends.
We are glad that the product you received met your expectations. It is very important to us that you are satisfied with your purchase.
We look forward to your future orders.
Ottimo negozio ed ottima esperienza
Ottimo negozio ed ottima esperienza , lo consiglio vivamente.
21 februari 2025
Omdöme utan inbjudan
Svar från Symbol
Dear Rocco!
Thank you for your feedback!
We're very glad that you are satisfied with our store and service. We hope to see you again!
Good price and service
Good price, client service very active. Great shoes . Only thing delivery to Italy (from CZ Rep) takes 2 weeks from order.
8 mars 2025
Omdöme utan inbjudan
Svar från Symbol
Dear Monica Balestrini!
Thank you for your feedback! We’re glad to hear you’re happy with the purchase and our service level. We would like to note that delivery usually takes 8-10 business days (excluding weekends). Your order was delivered on the 9th business day. We are working to reduce delivery times so you can receive your packages faster. We appreciate your understanding and look forward to seeing your orders again!
Order of shoes from Sergio Rossi
I was looking for a special pair of pumps from Sergio Rossi in size 41.
I was really happy to find them on the symbol page and at a reduced price.
Due to the overall circumstances, the transport time of 8-10 working days was reasonable. The customer service is exceptionally good.
I will be happy to order from this site again.
5 mars 2025
Omdöme utan inbjudan
Svar från Symbol
Dear Mrs Edith Schwiesau!
Thank you so much for your kind review!
We're thrilled to hear that you found the perfect pair at a great price and that you had a positive experience with our customer service. We strive to provide excellent service and are so glad that we could meet your expectations.
The delivery time was too long and I…
The delivery time was too long and I just saw after I wore the pants I ordered that they have holes in the stitching
2 mars 2025
Omdöme utan inbjudan
Svar från Symbol
Dear Ioanna Rizou!
We are very sorry that the delivery times for your order have been delayed. We are actively working on reducing delivery times and improving our service.
Regarding the damages you mentioned, unfortunately, we have not received any inquiries about this issue. We have already emailed you with all the necessary clarifications.
Please check your email. We are always ready to assist and find the best solution for you.
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