I found my favourite item on the website. It was easy to place the order and the delivery was more than fast- after four working days incl Saturday it arrived in Germany! The quality is exactly what... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Its was good experience and price was good.Delivery Little bit long bit Is accept Because its from ucraine where have war and they keep High standard anywhere.then was sended from chech repubblic but... Se mer
Företaget har svarat
I saw many sold-out anywhere else products on this webshop with reasonable price. But the shop seems to be in Ukraine which is not in EU and operates in Czech? Anyway a not-known webshop to me. So I d... Se mer
Företaget har svarat
I placed an order for a very good priced item compared to other luxury websites. The products are genuine and customer service is professional. The only thing is the delivery takes a while, so y... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Symbol is an official retailer of high-end luxury brands. The company was founded in 1999 in Kharkiv, Ukraine. Symbol unites such world-famous brands as: Dolce&Gabbana, Brunello Cucinelli, Fendi, Balmain, Stefano Ricci, Bottega Veneta, Max Mara, David Koma, Off-White, Peserico, Santoni and many others, being an ambassador of comfortable and high-quality luxury shopping. Our mission is to guide you to the world of high fashion, style and up-to-date trends with ease and joy. Thus, our online store Symbol.fashion carefully selects the latest designers collections and all the most desirable styles of RTW, shoes and accessories from more than 300 global brands. You are free to create your unique outfits in a few clicks, choosing from over than 27,000 products available. All shipments to the countries of the European Union are carried out from the warehouse in the Czech Republic.
Kontaktuppgifter
V dolině 1515/1b, 10100, Praha, Tjeckien
- +420234715484
- customerservice@symbol.fashion
- symbol.fashion
4,4
Utmärkt
139 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 85 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Si ma da migliorare
i prodotti sono di alta gamma e di brand famosi, ho acquistato una dolce vita e mi è arrivata esattamente come era rappresentata sul sito, buonissimo l'imballaggio e buoni gli sconti. Pessimo invece il trasporto con ritardi nella spedizione e nella consegna anche di 20 gg. sulla data prevista di consegna.
11 februari 2026
Omdöme utan inbjudan
Svar från Symbol
Dear Cele,
Thank you for your detailed feedback.
We are sincerely sorry, however, for the significant delay in shipping and delivery. Please accept our apologies for the inconvenience caused. We are continuously working with our shipping partners to improve delivery times and prevent situations like this in the future.
Thank you again for sharing your experience — your feedback helps us improve.
Svar från Symbol
Dear Mar,
Thank you so much for your wonderful review! 🌟
Your kind words mean a lot to us, and we’re so happy everything was perfect for you.
We look forward to seeing you again soon!
The company that shipped you the…
The company that shipped you the parcels in Bulgaria is disaster. When you want to return back the order the CMR that is sent in the box is not valid. You need to send a picture of the CMR to ask the DHL’subcontracter to issue you a CMR and then to go and return back the order. This takes times and it’s very inconvenient having mind that pay a lot of money for clothes and shoes. The service is disaster,
The second problem is that sending back the order you don’t have any confirmation from the Symbol that they have registrated your request for return like all other professional websites for clothes
6 februari 2026
Omdöme utan inbjudan
Svar från Symbol
Hello!
Thank you for your feedback.
We understand your concerns regarding the return process. Please note that while we receive all returned packages at our warehouse, we do not send a separate confirmation upon receipt. Rest assured, every return is registered and processed in our system as soon as it arrives.
We’re aware that working with an external carrier in Bulgaria can sometimes make the process less convenient, and we appreciate your patience. Your feedback helps us improve communication and support for future returns.
Be careful!!
Be careful!!! I have ordered 5 days ago, they took the money and no informations whatsoever on shipment despite requesting information many times. Looks like a scam. Furthermore the customer service provides a phone number and no one answers - they only reply by email with vague answers and no clear information.
31 januari 2026
Omdöme utan inbjudan
Svar från Symbol
Dear Beatrice Borgia,
Thank you for your feedback.
We’re sorry for any confusion regarding your order. As stated on our website, delivery typically takes 8–10 business days, and we always provide tracking information so customers can follow their shipment. In your case, the package was sent within the expected timeframe, and the tracking details were shared with you.
We also maintain constant communication with our customers via email and other channels to assist with any questions. We’re glad that the parcel was ultimately received, and we hope this clarifies the situation.
We appreciate your understanding and thank you for shopping with us.
Svar från Symbol
Dear Viola Malventi,
Thank you so much for your fantastic feedback!
We’re delighted to hear that everything was perfect and that you’re so happy with your experience. Your kind words mean a lot to us!
We look forward to welcoming you back soon. 😊
Svar från Symbol
Dear Joana Santos,
Thank you for your great feedback!
We’re thrilled to hear that you love your purchase and found it at a good price. Your satisfaction means a lot to us!
We look forward to serving you again soon. 😊
Honestly the best way to get good clothes
Up to now I have ordered 5 times at symbol fashion.
The fashion they sell is nice and off course original.
The prices are sometimes really good but always better than anywhere else.
Contact and service is always great and very polite, even when I have forgotten to add the right address to the order.
I had one return case, that was totally easy and very correct!
When I visit the homepage today, I am very confident in the company!
So, over the time I have received very good clothing.
And always when I wear it, I am thinking thankful at symbol fashion!
23 januari 2026
Omdöme utan inbjudan
Svar från Symbol
Dear Stefan Kreher,
Thank you so much for your wonderful and detailed review!
Your confidence in our company and the satisfaction you feel when wearing the pieces you purchased truly mean a lot to us.
We look forward to continuing to provide you with great products and service for many more orders to come! ✨
Esperienza positiva
Esperienza positiva, puntuale nella spedizione e prodotto molto ben confezionato e rispondente alle aspettative.
18 januari 2026
Omdöme utan inbjudan
Svar från Symbol
Dear Alberta,
Thank you for your great feedback!
We’re glad to hear that your experience was positive, with punctual delivery and a product that was well-packaged and met your expectations. Your satisfaction is very important to us!
We look forward to serving you again soon. 😊
Very positive experience
My experience was positive by finding an excellent service and products that are well packaged. Prices are very competitive. I will use this e-shop in the future.
27 december 2025
Omdöme utan inbjudan
Svar från Symbol
Dear Francesco Micelli,
Thank you for your kind feedback!
We’re delighted to hear that you had a positive experience with our service. It’s great to know you found our prices competitive, and we’re thrilled that you plan to shop with us again in the future.
We look forward to welcoming you back soon! 😊
Great ratio product quality/price with…
Great ratio product quality/price with on-time delivery and a well-prepared package. Thank you.
14 januari 2026
Omdöme utan inbjudan
Svar från Symbol
Dear Marc,
Thank you for your wonderful review!
Your satisfaction means a lot to us!
We look forward to serving you again soon. 😊
🚨 ALERTE CONSOMMATEURS 🚨
🚨 ALERTE CONSOMMATEURS 🚨
Site à éviter – pratiques préoccupantes.
Deux commandes de sneakers passées et payées le 26/12 et le 27/12.
Les montants ont été encaissés immédiatement.
Peu après, le site me contacte pour m’informer que l’une des paires n’était pas disponible dans la couleur commandée.
Malgré cela, j’accepte le changement proposé, faisant preuve de souplesse et de bonne foi.
Depuis :
❌ Aucune expédition
❌ Aucun numéro de suivi
❌ Aucune information fiable
Contact du service client le 03/01 : réponse me demandant d’« attendre le 05/01 ».
Nous sommes le 06/01 : rien n’a été envoyé et le service client ne répond plus du tout.
Sans l’ouverture d’un litige PayPal, il est impossible d’obtenir une réponse ou une solution.
➡️ Commandes encaissées depuis plus de 10 jours sans livraison
➡️ Article non conforme à la commande initiale
➡️ Délais non respectés
➡️ Communication trompeuse
➡️ Service client inexistant
Ce type de comportement est extrêmement inquiétant pour un site de vente en ligne.
⚠️ Consommateurs : soyez vigilants. Je déconseille fortement ce site.
⸻
26 december 2025
Omdöme utan inbjudan
High level service
High level service
Large offer / Very Good quality
Easy to change and to send back
12 december 2025
Omdöme utan inbjudan
Svar från Symbol
Dear Sylvain Muller,
Thank you for your fantastic feedback!
We’re delighted to hear that you appreciated our high level of service, wide selection, and product quality. It’s also great to know that you found our return and exchange process easy and convenient.
We look forward to welcoming you back for your next purchase! 😊
Svar från Symbol
Dear Argyris Mantzalos,
Thank you for your wonderful feedback!
Providing an excellent experience for our customers is always our top priority, and your kind words mean a lot to us.
We look forward to serving you again soon!
Great customer service!
Customer service is so friendly and helpful! Would recommend 10/10
Thank you Viktoriia!
29 oktober 2025
Omdöme utan inbjudan
Svar från Symbol
Dear Hussam,
Thank you so much for your kind words!
We’re delighted to hear that you had such a positive experience with our customer service.
We truly appreciate your recommendation and look forward to assisting you again soon. 😊
I was impressed with the customer…
I was impressed with the customer service of Symbol, quick replies, flexibility, very good return policy.
Their what’s app chat is very practical, they do everything they can to help their Custmer.
The product came in very good package & condition.
It was a very pleasant experience to use this site.
3 november 2025
Omdöme utan inbjudan
Svar från Symbol
Dear Caroline Kaldas,
Thank you so much for your wonderful feedback!
We’re thrilled to hear that you had a positive experience with Symbol. It’s great to know that our customer service, quick replies, and WhatsApp support made things easy and convenient for you.
We’re also glad the product arrived in perfect condition and well-packaged. Your kind words mean a lot — we look forward to welcoming you back for your next purchase! 😊
Bene
Bene! Prezzo molto vantaggioso. Packaging perfetto. Compiaciuto!
1 oktober 2025
Omdöme utan inbjudan
Svar från Symbol
Dear Luca Mazzon,
Thank you for your great review!
It’s wonderful to know you’re happy with your purchase!
We look forward to serving you again soon. 😊
Commande envoyée et reçue rapidement
Commande envoyée et reçue rapidement. Juste dommage que j’ai du la renvoyer car la taille donnée était celle italienne, donc trop petite. Il faudrait faire la differenciation dans la description
4 september 2025
Omdöme utan inbjudan
Svar från Symbol
Dear Alexandrine Robin,
Thank you for your feedback!
We’re glad to hear that your order was sent and delivered quickly. At the same time, we’re sorry for the inconvenience caused by the sizing.
For many designer brands, sizes are indicated according to the original manufacturer’s standard — in this case, Italian sizing. We understand that this can sometimes cause confusion, and your comment is very valuable to us. We will continue working on making sizing information in our product descriptions as clear as possible to help avoid this in the future.
Thank you again for your trust, and we hope to welcome you back soon! 😊
Lieferzeit mit 11 Tagen etwas zu lang
11 Tage hatte es gebraucht bis zur Auslieferung. Doch recht lange Zeit. Dennoch eine super Ware und sehr gut verpackt. Hoffe das es halt ein Original Artikel ist den ich zu einem guten Preis gekauft habe.
2 september 2025
Omdöme utan inbjudan
Svar från Symbol
Dear Thomas Lüning,
Thank you for your feedback!
As stated on our website, delivery may take 8–10 business days, and we truly appreciate your patience while your order was on its way.
We work exclusively with trusted suppliers and official brands, so you can shop with complete confidence — especially when finding great pieces at a good price.
We hope to welcome you back again soon!
Symbol è un sito fantastico
Symbol è un sito fantastico. Ho acquistato una gonna di Dolce e Gabbana e mi hanno supportato su WhatsApp in maniera ineccepibile per rispondere ad ogni mia domanda/ dubbio. La gonna è arrivata ma era troppo larga per me. Mi hanno permesso di fare il cambio con la tg 38 riservandomi la gonna. Io sono una persona esigente che compra solo cose firmate e posso dire che sono stati eccezionali!!!
20 juli 2025
Omdöme utan inbjudan
Svar från Symbol
Dear Gaia Maria Franciosi,
Thank you so much for your amazing feedback!
We’re truly delighted to hear about your experience with Symbol. It’s wonderful to know that our team was able to support you promptly and thoroughly via WhatsApp, answering all your questions and concerns.
Your words mean a lot to us. We look forward to assisting you again soon! ✨
Canali pants linen blue…
The order is true to the original brand, size, and color; the packaging is intact and well-packaged; delivery takes quite a while due to shipping times.
The website is comprehensive with several clearly labeled options; the service is good, even through WhatsApp; thanks to the end-of-season sales, prices are finally reasonable, even for the best Italian brands.
13 augusti 2025
Omdöme utan inbjudan
Svar från Symbol
Dear Alessandro Mattiuzzo,
Thank you for your detailed and thoughtful review!
We appreciate your understanding regarding the delivery time and shipping process. Thank you as well for highlighting our website experience and customer service — we’re especially pleased that our WhatsApp support was helpful.
And yes, end-of-season sales are the perfect opportunity to invest in top Italian brands at more accessible prices!
We hope to welcome you back again soon 😊
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