I found my favourite item on the website. It was easy to place the order and the delivery was more than fast- after four working days incl Saturday it arrived in Germany! The quality is exactly what... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Its was good experience and price was good.Delivery Little bit long bit Is accept Because its from ucraine where have war and they keep High standard anywhere.then was sended from chech repubblic but... Se mer
Företaget har svarat
I saw many sold-out anywhere else products on this webshop with reasonable price. But the shop seems to be in Ukraine which is not in EU and operates in Czech? Anyway a not-known webshop to me. So I d... Se mer
Företaget har svarat
I placed an order for a very good priced item compared to other luxury websites. The products are genuine and customer service is professional. The only thing is the delivery takes a while, so y... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Symbol is an official retailer of high-end luxury brands. The company was founded in 1999 in Kharkiv, Ukraine. Symbol unites such world-famous brands as: Dolce&Gabbana, Brunello Cucinelli, Fendi, Balmain, Stefano Ricci, Bottega Veneta, Max Mara, David Koma, Off-White, Peserico, Santoni and many others, being an ambassador of comfortable and high-quality luxury shopping. Our mission is to guide you to the world of high fashion, style and up-to-date trends with ease and joy. Thus, our online store Symbol.fashion carefully selects the latest designers collections and all the most desirable styles of RTW, shoes and accessories from more than 300 global brands. You are free to create your unique outfits in a few clicks, choosing from over than 27,000 products available. All shipments to the countries of the European Union are carried out from the warehouse in the Czech Republic.
Kontaktuppgifter
V dolině 1515/1b, 10100, Praha, Tjeckien
- +420234715484
- customerservice@symbol.fashion
- symbol.fashion
4,4
Utmärkt
139 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 85 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Ha delle offerte molto buone rispetto…
Ha delle offerte molto buone rispetto ad altri siti inoltre ha dei bellissimi designer ottime scelte grazie
20 juni 2026
Omdöme utan inbjudan
Svar från Symbol
Dear Manuela chicchi,
Thank you so much for your wonderful review! Your kind words mean a lot to us. Thank you for choosing us, and we look forward to serving you again!
Zakupy perfekcyjnie udane😊
Zakupy perfekcyjnie udane😊
Polecam serdeczniec🥹
10 juni 2026
Omdöme utan inbjudan
Svar från Symbol
Dear Magdalena,
Thank you so much for your wonderful review! 😊 We’re delighted to hear that your shopping experience was perfect. Your recommendation means a lot to us, and we truly appreciate your support. We look forward to welcoming you back again soon! 💛
Schnelle Lieferung
Schnelle Lieferung, unschlagbarer Preis, mehr Service kann man kaum heutzutage finden. Empfehlenswert
18 juni 2026
Omdöme utan inbjudan
Svar från Symbol
Dear Oleksandr,
Thank you so much for your fantastic review! Your recommendation means a great deal to us. We truly appreciate your support and look forward to serving you again!
I could have given it 5 stars if the…
I could have given it 5 stars if the product hadn't had any major defects. Aside from that, the delivery went very smoothly and the after-sales service was excellent
19 maj 2026
Omdöme utan inbjudan
Svar från Symbol
Dear Sarunas Jasikevicius,
Thank you for taking the time to share your feedback. We truly appreciate your kind words about our smooth delivery and after-sales service. We're sorry to hear that the product had major defects and understand your disappointment. Your feedback is valuable to us, and we will continue working to improve our product quality. We hope to have the opportunity to provide you with a flawless experience in the future.
Not sure if this webshop is indeed legit?
I saw many sold-out anywhere else products on this webshop with reasonable price. But the shop seems to be in Ukraine which is not in EU and operates in Czech? Anyway a not-known webshop to me. So I decided to first contact the customer service, for the questions on the products, also to see if the shop is legit. But I contacted the customer service twice, one thru their online contact form, and the other via the email. No response whatsoever. This makes me almost certain not to buy anything from them..
3 juni 2026
Omdöme utan inbjudan
Svar från Symbol
Dear DingDC,
Thank you for your feedback.
We are sorry to hear that you did not receive a response to your inquiry. We always reply to customer requests, so if your message did not reach us or our reply was not delivered, we would be happy to investigate the issue.
Please feel free to contact us directly at info@symbol.fashion or provide the email address you used to contact us so that we can check our records and assist you further.
We would also like to clarify that while our company was originally founded in Ukraine, all orders within Europe are shipped from our warehouse in the Czech Republic. Information about our company and operations is available on our website.
We understand that trust is important when shopping online, and we are always happy to answer any questions customers may have before placing an order.
Very disappointing experience with this…
Very disappointing experience with this website. Their customer service is extremely poor and they show no real care for their customers. Delivery takes 8–10 business days, which is by far the slowest compared to other online stores.
What is even worse is their complete lack of responsibility when a package gets lost. They do not provide any clear deadlines for when they will officially declare the shipment lost or when the refund process will begin. Instead, they constantly shift the blame to the courier company and claim they are “waiting for a response.”
The customer is forced to personally contact the courier service just to move the process forward and get any final answer. It’s nothing but excuses without any real action.
At the end of the day, the customer has a contract with the website and pays them directly. Which courier company they choose is their responsibility, not the customer’s problem. Real professionals take responsibility, offer fast solutions, and provide compensation when they truly care about their customers.
7 maj 2026
Omdöme utan inbjudan
Svar från Symbol
Dear Gergana Toteva,
Thank you for sharing your feedback.
We are sorry to hear that you were dissatisfied with your experience. We understand that waiting for updates regarding a delayed shipment can be frustrating.
In your case, the carrier initiated an investigation to locate the package. During this process, we remained in contact with the carrier and provided updates whenever new information became available. While investigations can take time and are handled directly by the delivery company, we always do our best to assist our customers and follow up on their behalf.
We would also like to clarify that the shipment was not declared lost and was ultimately successfully delivered to you by the carrier.
We value every customer and strive to provide support throughout the entire delivery process. Thank you for your patience, and we appreciate your feedback as it helps us improve our service.
Svar från Symbol
Dear Faten,
Thank you so much for your wonderful review!
We’re delighted to hear that everything was perfect and that you are so glad and happy with your experience. Your kind words mean a lot to us and motivate our team to continue providing the best possible service.
We truly appreciate your support and look forward to serving you again in the future!
Pongo 3 por el transporte
Pongo 3 por el transporte, tarda 15 días en llegar el pedido, no me parece ni medio normal
11 maj 2026
Omdöme utan inbjudan
Svar från Symbol
Dear Mar Luis,
Thank you for your feedback.
We are sorry that your order took longer than expected to arrive. According to the information provided on our website, the average delivery time is 8–10 business days. In some cases, delivery may take longer due to factors beyond our control, such as carrier delays.
We appreciate your patience and understanding, and we are continuously working with our logistics partners to provide the best possible service.
Purchase went out smoothly, reliable website
My husband kindly bought me a bag on that website, and it all went out smoothly 🙂 It was a « The Row » bag and that leather and color was sold out everywhere, so I’m super happy. 😊 The bag is exactly what I expected, based on the pictures on the website. However, I wish they would send confirmation emails. We didn’t get a confirmation email after the purchase. Everything has to be checked on the user account on the website. We only got an email from the delivery company the day before they delivered the package.
5 maj 2026
Omdöme utan inbjudan
Svar från Symbol
Dear Sandrine,
Thank you so much for sharing your experience! ✨
We’re truly happy to hear that you were able to find your desired The Row bag with us and that it met your expectations perfectly. Enjoy your beautiful new purchase! 😊
We also appreciate your feedback regarding the confirmation emails. Order confirmation emails are sent automatically after every purchase, but sometimes they may end up in the spam/junk folder or, in rare cases, may not be delivered due to technical reasons. Nevertheless, our team is always available and happy to assist with any order information or updates whenever needed.
Thank you again for your trust and support — we hope to see you again soon! 💖
Svar från Symbol
Dear Viktoriya,
Thank you for your review! ✨
We’re so happy to hear you’re enjoying your new pants. We hope they become one of your favorite pieces! 💖
Looking forward to seeing you again at Symbol soon!
Exelente brands and very good service…
Exelente brands and very good service…. the shipments are not very fast ,,,,,but is exelent service and Exelent quality
11 april 2026
Omdöme utan inbjudan
Svar från Symbol
Dear RAFAEL POSADA CUETO,
Thank you for your feedback and kind words! ✨
We’re very happy to hear that you appreciate our brand selection and service. We also truly value your understanding regarding shipping times — we always do our best to deliver orders as quickly and smoothly as possible.
Your support means a lot to us, and we look forward to serving you again soon! 💖
Bravissimi
Bravissimi! Servizio clienti eccellente. Si trovano molti prodotti scontati. Mi sono trovata bene
27 mars 2026
Omdöme utan inbjudan
Svar från Symbol
Dear Giulia,
Thank you so much for your wonderful review! ✨
We’re delighted to hear that you had a great experience with us and appreciated our customer service as well as our selection of discounted products. Customer satisfaction is always our top priority.
We look forward to welcoming you back to Symbol again soon! 💖
I have been a loyal customer of Symbol…
I have been a loyal customer of Symbol for years, starting back when I lived in Ukraine. Now that I live abroad, I continue to shop with them online, and I couldn't be happier. While international shipping might take a little longer, the incredible selection of high-quality pieces and their competitive prices make it absolutely worth the wait. Their customer service is top-notch — they always assist me via chat, and I’ve never had a single issue with returns. Huge respect to the team for their excellent work during these tough times! 🇺🇦✨
30 mars 2026
Omdöme utan inbjudan
Svar från Symbol
Dear Tetiana,
Thank you so much for your kind words and continued support over the years! 💙💛
It truly means a lot to us that you have stayed with Symbol since your time in Ukraine and continue shopping with us from abroad. Our team always strives to make every shopping experience smooth and enjoyable, no matter where our customers are located.
We especially appreciate your recognition of our team’s work during these challenging times — your support and trust inspire us every day.
We look forward to welcoming you back again soon! ✨
I was a bit skeptical at first
I was a bit skeptical at first, but both the product and the overall experience really convinced me. The quality is great and legit, the service was very good, and the packaging was beautiful and thoughtful. Delivery took one or two days longer than expected, but that was completely fine in the end. Overall, I’m very happy with my purchase and would definitely order again.
15 mars 2026
Omdöme utan inbjudan
Svar från Symbol
Dear Sandra,
Thank you so much for your thoughtful feedback! We're really happy to hear that both the product and your overall experience met your expectations and helped ease your initial concerns.
We also appreciate your understanding regarding the slight delivery delay.
Thank you for your trust, and we look forward to welcoming you back again soon!
The Customer Service Team is…
The Customer Service Team is self-promoting, but no real care and understanding about customer care.
The price level is too high in comparison to other e-commerce companies focused on luxury items.
The technical solution of the home page, payment possibilities and up-dates are very weak...
27 februari 2026
Omdöme utan inbjudan
Svar från Symbol
Dear Helena,
Thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations.
We would like to clarify that our Customer Service Team responded to your messages and provided detailed information regarding your delivery. We always aim to support our customers with clear and timely communication.
Regarding pricing, we strive to offer competitive rates within the luxury segment while ensuring product authenticity and quality. We also continuously work on improving our website, payment options, and overall user experience.
Your comments are important to us, and we will take them into consideration as we keep enhancing our service.
Great service trusworthy seller.
Great service trusworthy seller.
Well packed, fast with an easy tracability.
Will buy again from them for sure.
Thank you
3 mars 2026
Omdöme utan inbjudan
Svar från Symbol
Dear Gharnaout Mohamed,
Thank you very much for your kind feedback! We're glad to hear you were happy with our service, packaging, and fast, trackable delivery. Your trust means a lot to us. We truly appreciate your support and look forward to serving you again in the future!
Everything perfekt
Everything perfekt, service and delivery. The product fit like explained.
The very best thing was the discount price!
Hope to find something very soon again
27 februari 2026
Omdöme utan inbjudan
Svar från Symbol
Dear Patricia,
Thank you so much for your kind words! We're delighted to hear that everything met your expectations — from the service and delivery to the perfect fit of the product.
We truly appreciate your support and look forward to welcoming you back very soon.
Un po’ lunghi ma affidabili
Un po’ lunghi nella consegna ma merce arrivata in perfette condizioni in bellissimo packaging: esperienza di shopping positiva.
20 februari 2026
Omdöme utan inbjudan
Svar från Symbol
Dear Giulia,
Thank you for your feedback!
We’re glad to hear that your order arrived in perfect condition and that you appreciated the beautiful packaging. Creating a positive shopping experience is very important to us.
We also appreciate your patience regarding the delivery time. We’re continuously working to improve our shipping speed while maintaining the quality of our service.
We hope to see you again soon!
Excellent store
Excellent! Very fast delivery this time. Item was packaged very well and with care. I am a very happy customer and l can highly recommend this store. I will definitely purchase from here again.
12 februari 2026
Omdöme utan inbjudan
Svar från Symbol
Hello!
Thank you so much for your wonderful review!
Your recommendation means a lot to us, and we’re delighted to know you plan to shop with us again.
We look forward to serving you soon! 😊
Sneaker super fashion: provate a Bangkok, acquistate online
Ho appena ricevuto lke mie sneaker Grounds e sono davvero stupende. E' la prima volta che acquisto su questo sito ed avevo un po' di timore. La merce è arrivata in perfette condizioni, in un imballo curato con all'interno già la busta per un eventuale reso.
Sono un po' lunghi nella consegna ( circa 10 giorni lavorativi), ma ho trovato quello che cercavo. Sicuramente tornerò ad acquistare da loro.
16 februari 2026
Omdöme utan inbjudan
Svar från Symbol
Dear Giulia Di Varmo,
Thank you so much for sharing your experience!
We appreciate your understanding regarding the delivery time. While it can take around 10 working days, we’re constantly working to improve our shipping speed without compromising quality and care.
Thank you for choosing us despite your initial concerns — it truly means a lot. We look forward to welcoming you back for your next purchase!
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