SupremoOmdömen 

Fantastic customer service. Great company to deal with.

What fantastic customer service from Supremo ! We bought two Melbury Lounge sets last year unfortunately the arms on all chairs faded very quickly . Polywood is supposed to be fade proof. Problem is the set is in direct sunlight which does not help . Emma in customer services was very understanding and after providing proof of purchase and photos agreed that it needed addressing . The replacement arms sent by Emma arrived within two days !! Amazing service . Thank you .

We contacted Supremo and had a response from Emma in the customer service team who understood our enquiry and suggested a replacement part. Emma was very friendly, knowledgeable and happy to go further to make our experience positive. The replacement part arrived well packaged and timely. Thoroughly recommend

Fantastic Aftersales had a small problem with a waterproof liner in cushion storage box . Had lost receipt but they accepted bank statements and replaced item FOC . My initial enquiry was for info how to source replacement. Great products brilliant customer care people would strongly reccomend

I bought a Supremo wall mounted parasol on line last year.
Recently the product developed a fault and was not safe to use.
I contacted Supremo directly and Sharon in customer services dealt with the problem in a pleasant and professional manner and the matter was very quickly resolved.
F rom this experience alone I would not hesitate to recommend their products and their service has been second to none.

Brilliant after sales service from the team. I wanted replacement patio chair ferules and a new table center part to secure the parasol with lazy Susan and contacted supremo via email not thinking I'd get a prompt response and both were supplied and received within days.

Sharon in customer service is a delight.
So helpful, so easy, an absolute pleasure to deal with when I need to enquire about the warranty.
Couldn't reccomend highly enough.
Good company with staff who are switched on, engaged and happy to help.

The two stars are for a lack of backup parts, the parasol was until the breakage very good and I was very happy with it.
Regarding the speed of phone answering, I struck lucky and had a pick up within the first ring or two which was answered by a pleasant and curtious member of staff.

I purchased the parasol maybe a couple of years ago, which until yesterday gave me good service and no cause for concern, but when I went out into the garden yesterday morning the release button for the tilt had snapped and flown into the flower bed, leaving the parasol tilted at 90 degrees.
This morning I phone Supremo to ask if this tiny part was available to purchase only to be told this piece was not available. I was informed that they could not help me apart from advising me to try to find a damaged in a different way parasol myself at any non specific garden centre to try to retrieve my broken catch.
Therefore a not unexpensive parasol is destined for landfill for what could have been a £2 tops part, what ever happened to being able to mend anything these days?
I am going to guess this is not the first time this delicate part has failed on numerous other parasols.
Very disappointed.