SupremoOmdömen 

Hats off to customer services and particularly Lisa Spittle who sorted my problem easily with no fuss.

Looking forward to a summer on the furniture and evenings around the fire pit - good stuff

Thank you very much Sharon Bailey for all your help in getting replacement feet for my patio set chairs. I was helped every step of the way to get the right products. Price and availability was excellent. Cannot recommend Supremo highly enough. 😊

Spent a lot of money on an 8 seat bar-height glass and aluminium table with inbuilt fire pit. Two weeks ago, after having used it for just the FOURTH time, we had gone to bed for about an hour when there was an almighty crash. Turns out the glass had decided to spontaneously explode. Incredibly sharp glass absolutely everywhere on the patio. Thankfully, this happened after our friends had left with small children who would no doubt at all ended up in hospital with glass shards embedded. As i mentioned, this had been used just a handful of times. Contacted the supplier and shared the ring camera footage giving a timeline of people there, people gone and then all the lights coming on after the explosion when we were all on hight alert, but they gave a less than satisfactory response, where they passed on the message that Supremo stated " the glass isn't covered by the warranty" (The table has been with us 8 months, in a sheltered area covered up). Supremo themselves gave an option of "purchasing a replacement glass top", and offered no solution. Not acceptable when you've spent decent cash with them. Next steps for us is Trading Standards on the basis that the item is not fit for the purpose intended and presents a risk to safety. We have kept all the glass so that this can be looked at - although this will be quite the task. Curiously, I note that they do not have this particular product on the website anymore. Suggest avoiding. Update following reply: the suggestion that the glass breaks into small blue pieces is absurd. We have saved all the glass so you are more than welcome to grab a handful of it and see if it’s blunt. And the remark about significant change in temperature or it being struck is frankly absurd. Unless we have a heavy handed poltergeist living in the pond. Which is doubtful; but here was no one near the table. I checked for meteors in case this was the culprit but didn’t find any. And regarding temperature, I hardly think that a drop of approx 9’C constitutes as a significant drop.

Thank you so much to Sharon Bailey & the team at Supremo - I needed a replacement cover for a monaco parasol and they could not have been more helpful.
Superb customer service - so rare in this day and age.

Thank you to Sharon Bailey on her excellent customer service and to Logic Distribution for the delivery. I ordered a new table top, after it was broken in a storm, together with parts for a parasol. Sharon was able to identify the table top that I needed and it arrived today, very well packed. The smaller items had already arrived by post. The customer service was excellent.

Had a small issue with a part from a patio table bought over 5 years ago and the company were excellent with there after sales service. All sorted out within 5 days and replacement part sent out with just a small charge for P&P. Special thanks to Sharron who sorted me out. Highly Recommended

Great customer service when looking for a replacement part, communication was excellent and swift, highly recommend if you have a supreme garden set and are looking for a replacement part, rather then replacing a good set of furniture.

Excellent service. From customer service to receiving the part very efficient.

This is a first class well run company. The piece of equipment I ordered was delivered exactly within the time frame promised. Brilliant!!

I would highly recommend this company as their customer service has been brilliant. I needed a replacement part, which was sent quickly and without any hesitation. Excellent service.

I needed a small spare part for my 4-year-old patio set, and was surprised that Supremo could supply it, and at a very reasonable price. It came quickly and was easy to fit. Outstanding customer service from Sharon of the Supremo Help Team.

Bought a pergola 3x3 had for 3 months storm burt destroyed it in Dec. The warranty is worthless company didn't care. Screw holes didn't line up properly had to assemble. Buy from a better company. Very expensive for only 2 months when I was sold it I was assured it would with stand the winds where we live on an island

I contacted supremo leisure via email regarding a new cover for my parasol. A lady called Sharon replied very promptly and was very helpful in ensuring I got the correct item posted to me within two days.
Excellent service, very prompt and reasonably priced.
I sent her a photograph of another part that needed replacing and the same outcome, item arrived next day.

So it must be 10 years ago or more that i bought patio furniture from Supremo and noticed recently some of the chair foot pads were missing. The furniture set has lasted so well, still looks great and perfectly fits our needs so rather than hunt for new i tried a long shot and contacted Supremo to see if replacement feet were available. Understandably the item was long discontinued but the very helpful Rachael advised it to leave it with them and see what can be done. To my surprise she contacted me later to say they have come up with a solution and fashioned or modified some existing feet as a possible solution, and they worked a treat. Not only did Supremo the extra mile to help, they didn't even charge for the items provided. Mightily impressed

We recently replaced the parasol canopy and the service in doing so was excellent. From Rachael in customer service team. Then a few weeks ago the central bracket on the free arm broke. Supremo - Rachael supplied me with the parts FOC due to buying a new canopy and I paid for the delivery. New parts are now fitted, but must say the customer service was 1st class, excellent again. I dealt with Rachel. A great product with excellent back up

Supremo has consistently demonstrated a commitment to exceptional customer service. Unfortunately, we experienced a breakage of the glass on our table. However, the process of obtaining a replacement glass was seamless, and every effort was made to ensure its delivery and installation. I was kept informed regarding the delivery schedule, and Sharon, with whom I interacted, exceeded expectations in addressing my inquiry and facilitating the delivery and fitting of the new glass. I would highly recommend the quality and design of their furniture; it is genuinely of superior quality.
Thank you, Supremo.

Phoned to ask how to get replacement feet caps.
Sharon was extremely helpful and we received the correct items in the post very quickly.
All round excellent service.

Like others here I have also discovered this is not a quality product that is going to last a long time

Given the price, it has proven to be a poor investment lasting just beyond the 2 year warranty period.

The plastic webbing has snapped at the edges so the outdoor furniture is falling apart

This is especially disappointing considering the limited use it has received. The product is kept at our static van, where it remains indoors for four months each year during the closed season. It is never exposed to winter weather.

Based on my experience, I cannot recommend this product to others.

We have a patio table set and really happy with the comfort of the chairs.
The plastic feet started to wear and wanted replacing and was suprised at the excellent reply to my email asking about replacement chair feet to fix on to base of the chair legs.
Sharon was very quickly answering my emails and then phoned me for details.
They were posting out the same day!
Fabulous friendly service.
Excellent furniture and very pleased with everything about this patio set.

We purchased 2 parasols for our patio. They are both identical and have a push in button at the top of the pole that allows you to tilt the parasol. We have never used the above feature but in both cases the metal buttons have snapped causing both parasols to be permanently tilted and useless. Dreadful waste of money and I will have to take them down the dump