Supremo Omdömen 

I had an issue with a new table that was just a month old
After contacting the retailer they contacted Supremo and gave me the contact details
I sent across some pictures and receipt and within a day they responded with a promise of a replacement when back in stock
The problem got worse and they helped out again
The service and response time from Sophie was brilliant, not all manufacturers are this good and efficient.
Thank you Sophie and team
Paul H

From my first phone call on I was incredibly impressed by the way my enquiry was handled, to the person I talked to(Dena) first who guided me through what I should include in my email to a very quick response and finally a quick solution to my problem. Thank you

I had a problem with missing cushions from an outdoor dining set that we had purchased via a third party but Sharon in their customer support went to great lengths to ensure we received a set in the fastest possible time. An excellent level of service which is a great reflection of their customer focused approach. Well done to all involved but especially Sharon, she is a star 👍👍

Purchased the barcelona table and chairs. They are used in side in the winter and kept outside during summer. We have had them since May 2022. The rattan is falling apart.
The idea you pay more for quality, sadly not with this company.
Only 2 year guarantee.
Sent online forms with no response
Had to call to be told Nothing they can do.
Very poor quality.
Very poor service.
Overpriced rubbish.

I contacted Supremo to purchase 2 missing seat cushions for my garden furniture set bought at the end of the summer in the sale. The service I received both online and followed up by a telephone call from Bridget who was friendly, professional and efficient was excellent. I would highly recommend the company. It was great to do business with them. Thank you!

We have a Provence deluxe free arm square parasol.it’s really well made and works great. But it doesn’t come with a colour coded covering the parasol is a grey colour and the cover is beige ? The company needs to sort out this but they won’t

We did lots of research before purchasing our pergola as you'd expect. We arrived at the BELFORT 3.6x3.6m after seeing one at a garden centre. The size was ideal for us and the fact it had integral lighting and curatins was ideal.
I contacted Supremo direct to ask about suppliers and availability. From the outset the response was great. We chose Indoor & Outdoor UK Ltd as they responded quickly to my enquiry and could also offer installation. Great team and very helpful. We did have a minor issue with the integral lighting but between Supremo and Indoor & Outdoor it's been sorted and working fine.
I can't fault the quality of the materials used, it looks great and we've been fortunate to use it a lot recently as the weather has been excellent.
I would have no hesitation at recommending both companies.

I emailed as soon as we received our order as we had issues with some of the chairs. That was on the 12th July, I chased on the 4th August as hadn’t heard anything. I’ve now gone to contact them via their online form and the submit button doesn’t work. So don’t believe the five year warranty, it’s not worth anything if they just ignore you.

Only reason for the two stars rather than one is that we do like the set overall. It’s just a lot of money and would therefore expect it to be faultless.

Outstanding service from Dena on the helpline after I had problems trying to submit a replacement part form. She has an excellent telephone manner and was patient as I explained my problem. I had a reply within 24 hours which is brilliant.
I have been pleased with the Athena Table set which is perfect for my needs and very comfortable.
Thank you Supremo I will be recommending you to my family and friends.

Really disappointed in the quality of what was a very expensive set. Corner settee, two benches, table with gas centre piece and cover all from supremo. The cover doesn't hold up to even a light drizzle. The cushions soak up the water and get awful white stains on. The cushions are too big to have to have to run out and put away when there's a light shower. The cushions are mostly kept in the shed but British summers are ever changing and a cover that at least protects from a light shower isn't too much to ask fir a set thelat cost over £3000. We barely get to enjoy it as we are too afraid of ruining it unless we are guaranteed no rain at all. On top of this the straps to hold the cover on have ripped off, so light winds are also an issue. The table, with gas centre piece, is constantly dripping wet and the centre piece full of water
It is always covered and we can't put the whole thing in the shed!!

Great customer experience. There was a fault with our table and they have rectified it by sending a replacement.

Purchased a large 8 seater outdoor dining table and the table is peeling

Purchased from our local garden centre and paid £2000

This is only - couple of months old and only used a handful of times

Very good prompt service dealing with a request for spare parts.
Excellent phone manner and understanding of the issue.
Would definitely recommend a quick phone call if you have any problems with your products

Excellent customer service from Sharon when I was trying to purchase replacement glass for my garden table. Nothing was too much trouble & Sharon was always prompt with keeping me up dated. The men that called to collect damaged unwanted glass for table were also amazing they swept all glass & removed from my driveway so helpful.

I ordered an egg chair in June and the poles that hold the chair are misaligned. I contacted Supremo and was told the parts had to come from the factory. Now in August I am still awaiting an update from the factory. You should have really sent out a whole new chair for the 650 pounds I have paid. I am still waiting for these poles, hopefully this gets sorted before the end of summer. Not a good experience, customer services are slow to respond.

Apauling customer service. 2 years ago we purchased full set of furniture including ex large parasol. The parasol has rarely been used yet the cord has frayed making it impossible to open and close it easily. Rang company to enquire about purchasing a new cord and requested fitting instructions. The person we spoke to could not have been less interested. As requested we forwarded photo to enable them to identify the parasol. We received no response. We followed this up with an email and a month later are still awaiting a response.

We required a new parasol holder and Sophie from Supremo leisure made the whole process easy. Thank you for your help.

Glass table top shattered in windy weather ( left the parasol up overnight !!!! )
Replacement ordered BUT the staff, in particular Rachel, could not have been more supportive and helpful. She talked me through the procedure of uploading photos and receipts. Nothing but praise for customer services at Supremo. Brilliant. I await delivery !
Dave

We bought an 8 seater dining set from a local garden centre and in high winds the glass smashed. I sent an email to Supremo regarding ordering replacement glass on 14th June and on 12th July they have still not responded.
I did ring them and was told unhelpfully that my request was not a priority for them as they are busy with garden centres and warranty claims. I was told that I would get a response I just have had to wait. I was also told that even if I do order replacement glass and it could take months to be delivered.
Appalling customer service.

The parasol pole is a tight fit. Think we have aligned it. Not promising at present.