Superprof Canada Omdömen 1 573

‱
TrustScore 4 av 5

4,0

Även om vi inte verifierar specifika pĂ„stĂ„enden eftersom omdömeslĂ€mnarnas Ă„sikter Ă€r deras egna, kan vi mĂ€rka omdömen med en ”verifierat”‑etikett ifall vi kan bekrĂ€fta att en företagsinteraktion har Ă€gt rum. LĂ€s mer

För att skydda plattformens integritet granskas bÄde verifierade och overifierade omdömen av vÄr automatiserade programvara som Àr tillgÀnglig dygnet runt. Tekniken Àr utformad för att identifiera och ta bort innehÄll som bryter mot vÄra riktlinjer, inklusive omdömen som inte Àr baserade pÄ en Àkta upplevelse. Vi Àr medvetna om att vi inte kan lÀgga mÀrke till allt. Det gÄr att flagga sÄdant som du tror att vi kan ha missat. LÀs mer

Det hÀr tycker kunderna

Betygsatt 5 av 5 stjÀrnor

I am from London Ontario using Superprof for awhile as singing lesson teacher. Their referrals have been great.

Betygsatt 1 av 5 stjÀrnor

I was charged a student pass and never retained any services, when I wrote to the company to request a refund I was told I had agreed, and I contested this, although they never replie dback apart from... Se mer

Företaget har svarat

Betygsatt 3 av 5 stjÀrnor

I’m currently in China and teaching Chinese online. However I found that since last year I could not login Superprof anymore without VPN. Even worse recently, I haven’t received any lesson notificatio... Se mer

Betygsatt 5 av 5 stjÀrnor

Tutoring on SuperProf has been an exciting journey for me, the platform had enabled me the opportunity to meet diverse kinds of learners and help them fall in love with Chemistry. The platform is al... Se mer

Företagsinformation

  1. LĂ€roanstalt

Informationen kommer frÄn olika externa kÀllor

Superprof is the largest community of passionate teachers in over 1200 subjects. Superprof is present in 28 countries and boasts over 10 million tutors worldwide. Whether you're interested in learning French, guitar, or hockey, Superprof is helping to connect those who want to learn with those who want to teach. We all have something to learn or share. With Superprof ♄, you can share and discover your passion!


Kontaktuppgifter

4,0

Bra

TrustScore 4 av 5

2 tn omdömen

5 stjÀrnor
4 stjÀrnor
3 stjÀrnor
2 stjÀrnor
1 stjÀrna

Ber kunder att lÀmna omdömen

Detta företag bjuder in sina kunder att lĂ€mna omdömen – oavsett om de Ă€r positiva eller negativa

Har besvarat 89 % av sina negativa omdömen

Svarar vanligtvis inom 1 vecka

SÄ anvÀnder företaget Trustpilot

Se hur deras omdömen och betyg hÀmtas, betygsÀtts och modereras.

Företag pÄ Trustpilot fÄr inte erbjuda incitament eller betala för att dölja omdömen. Omdömen Àr enskilda anvÀndares Äsikter och inte Trustpilots Äsikter. LÀs mer

Betygsatt 1 av 5 stjÀrnor

A subscription trap

Superprof is less of an educational platform and more of a subscription trap designed to catch busy students off guard.

I signed up for one month to message a specific tutor. They then buried the 'auto-renewal' terms in a welcome email and—here is the kicker—sent a renewal notice only one day before the charge. This isn't 'customer service'; it’s a calculated tactic to ensure you don’t have enough time to cancel before they take your money.

When I contacted their support (specifically regarding the lack of notice), they gave a robotic, scripted response essentially saying, 'We got your money, too bad.' They have zero interest in customer satisfaction or fair business practices—they just want the subscription fee for a service I haven't even used since the renewal.

To anyone considering this site: Save your money. There are plenty of other platforms that don't rely on cheap, 'dark pattern' billing tactics to make a profit. I’ve already initiated a chargeback with my bank and will never use this platform again. Absolute bottom-tier ethics.

20 mars 2026
Omdöme utan inbjudan
Logotyp för Superprof Canada

Svar frÄn Superprof Canada

Hi Mahsa,

Thank you for your feedback. We are sorry to hear that things were not clear to you at the moment of signing up.

Could you please reply to our request for more information through Trustpilot so we can locate your Superprof account and review your case?

Looking forward to your response.

Best regards,

Betygsatt 1 av 5 stjÀrnor

Not trustworthy at all. Avoid!

Tried to find someone to give lessons to my daughter. Contacted two people. One increased their advertised rate 25%+ and the other changed the lesson to online despite offering in person lessons. Despite these key changes Superprof customer service claimed they had accepted my offer so I was charged. Had to go to my credit card company who sided with me and gave me my money back.

28 mars 2025
Omdöme utan inbjudan
Logotyp för Superprof Canada

Svar frÄn Superprof Canada

Hi Rob,

Thank you for your feedback. We are sorry to hear about this experience you had while using our website to find a tutor.

Please reply to our request for more information through Trustpilot so we can review your case.

We apologise for any inconvenience caused.

Looking forward to your response.

Best regards,

Betygsatt 1 av 5 stjÀrnor

Website failed over and over

Website failed over and over. Never loaded properly. Tons of visual errors, not obvious help.

6 mars 2026
Logotyp för Superprof Canada

Svar frÄn Superprof Canada

Hi Tom,

We appreciate your feedback and apologise that you experienced some technical issues while navigating our site.

Our support team will reach out to you to look into this further.

Best regards,

Betygsatt 1 av 5 stjÀrnor

Scam of a company

Scam of a company. They take no responsibility for their tutors. Absolutely disgusting.

16 januari 2026
Omdöme utan inbjudan
Logotyp för Superprof Canada

Svar frÄn Superprof Canada

Hi Sanjay,

We are really sorry to hear that your experience did not meet your expectations.

Please reply to our request for more information through Trustpilot so we can locate your Superprof account and review your case.

We look forward to your response.

Best regards,

Betygsatt 4 av 5 stjÀrnor

Zero Credibility – Total Lack of Transparency and Accountability

I am beyond disappointed with my experience on Superprof. It is shocking that a platform of this scale is unable—or simply unwilling—to validate a clear version of events during a dispute.

It is not the user's responsibility to fix your internal failures. By choosing to ignore my side of the story, you have proven that you do not care about the integrity of your reviews or the safety of your community. Your platform suffers from a massive lack of credibility and a complete absence of transparency in how you handle conflicts.

If Superprof cannot act as a serious, impartial mediator, then it has no business operating in the tutoring industry. Potential students and tutors deserve to know that if something goes wrong, this platform will leave them stranded without a second thought

**** UPDATE (March 2026):
Following my initial complaint, Superprof's customer service reached out and finally resolved the situation. While the initial experience was frustrating and lacked transparency, I appreciate that they eventually took accountability and fixed the issue. I am updating my rating to reflect this resolution.

26 februari 2026
Omdöme utan inbjudan
Logotyp för Superprof Canada

Svar frÄn Superprof Canada

Hi Najeh,

We are really sorry to hear about this situation, and we apologise for any misunderstanding that may have arisen.

Please note that our team carefully considered all the issues you have raised. In fact, your feedback is extremely relevant to us, as it helps improve our learning community. However, we must follow certain protocols to ensure that reviews are authentic and reflect real experiences. This process also enables tutors in our community to learn from their experiences and continue improving their skills and become better teachers.

We cannot act as impartial mediators without listening to both sides. Everyone can make mistakes, and everyone deserves the opportunity to be heard.

Our customer care team has contacted you to clarify things further.

Best regards,

Betygsatt 5 av 5 stjÀrnor

Great experience!

We had an excellent experience using Superprof to find a math tutor for my daughter. Her tutor was exceptional patient, knowledgeable, and very supportive. Since working with her, my daughter’s math skills and confidence have improved significantly.
The rates are also very affordable, which made it accessible for our family. I’m so happy we found this online resource, and it has made a real difference in my daughter’s learning. We will definitely be using Superprof again in the future. Highly recommended!

2 mars 2026
Betygsatt 3 av 5 stjÀrnor

been very hard to find a tutor..

been very hard to find a tutor... they don't respond to messages even after days.

10 mars 2026
Omdöme utan inbjudan
Logotyp för Superprof Canada

Svar frÄn Superprof Canada

Hi there,

We are sorry to hear that finding a tutor hasn't been a smooth process.

Please reply to our request for more information through Trustpilot so our team can locate your account and assist you with your search.

Looking forward to hearing from you.

Best regards,

Betygsatt 3 av 5 stjÀrnor

Lack of transparency.

Edit 03/11/26:
Superprof reached out to me and clarified somethings.

28 februari 2026
Logotyp för Superprof Canada

Svar frÄn Superprof Canada

Hi Mike,

Thank you for your feedback.

We're sorry to hear that our subscription fees were not clear to you at the moment of signing up.

Superprof provides a service that allows students to connect with available tutors. To access this, you were invited to subscribe to the Student Pass for $49. This was clearly stated on the payment page, including the note that the charge would only be applied if a tutor accepted your request.

Regarding your tutor raising her fee, while all tutors work independently, they must comply with the information advertised in their listings. Therefore, we will reach out to the tutor to clarify the situation.

Our support team has reached out to you to look into this further and provide a solution.

Best regards,

Betygsatt 2 av 5 stjÀrnor

Disappointment in hidden fees


Update: after replying by email to their comment they have refunded the membership fee.

I signed up for Superprof because I’m trying to find a technology tutor for my grandmother, and unfortunately my experience has been disappointing.

To contact tutors, I first had to pay a $50 membership fee. After reaching out to about ten tutors, only one accepted my request. That already made the membership feel difficult to justify.

What was more frustrating was discovering that the advertised “free first lesson” only applies to online tutoring. Since my grandmother needs in-person help with technology, the first lesson will cost $75 ($50 subscription plus $25 per hour tutor fee). The total cost to simply try one lesson feels extremely high.

I think the platform could be much clearer about these details upfront. The membership requirement and the limitations around the free lesson were not obvious when signing up, and the overall experience felt misleading.

I like the idea of connecting people with tutors, especially for seniors who need tech help, but the pricing structure and expectations should be more transparent. I would be happy to update this review if the situation is addressed.

9 mars 2026
Omdöme utan inbjudan
Logotyp för Superprof Canada

Svar frÄn Superprof Canada

Hi Jesse,

Thank you for your feedback. We do appreciate it.

Our team will be happy to review your case.

Could you please reply to our request for more information on Trustpilot so we can locate your Superprof account?

Thanks in advance.

Best regards,

Detta Àr Trustpilot

Vem som helst fÄr skriva ett omdöme pÄ Trustpilot. Den som skriver ett omdöme Àger sitt omdöme och detta innebÀr att personen i frÄga kan redigera eller ta bort sitt omdöme nÀr som helst. Omdömen finns kvar pÄ Trustpilot sÄlÀnge omdömeslÀmnarens konto Àr aktivt.

Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.

LÀs mer om andra typer av omdömen.

Vi skyddar vÄr plattform med hjÀlp av dedikerade medarbetare och smart teknologi. LÀs mer om hur vi bekÀmpar falska omdömen.

LÀs mer om omdömesprocessen pÄ Trustpilot.

HÀr Àr 8 tips pÄ hur man kan skriva omdömen pÄ bÀsta sÀtt.

Verifieringen hjÀlper till att sÀkerstÀlla att det Àr riktiga mÀnniskor som skriver omdömena som du lÀser pÄ Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan pÄverka företagets TrustScore. Detta strider mot vÄra riktlinjer.

LĂ€s mer