Superprof Canada Omdömen 1 573

I had a very disappointing experience with Superprof.
The subscription and payment structure was not explained clearly enough during the registration process, and the overall service turned out to be very confusing from a customer perspective. The tutor only replied two days later, by which time I no longer needed the service, and no meaningful tutoring assistance was ever actually provided.
I requested a refund shortly afterwards, however instead of trying to resolve the issue fairly, customer support continued sending lengthy responses quoting their Terms and Conditions rather than addressing the practical reality that no real service had been delivered.
What makes this especially frustrating is that ordinary people work hard for their money and reasonably expect fair treatment when a service provides little or no actual value. In most normal consumer situations, customers are given a reasonable opportunity to cancel or request a refund when something was unclear, misleading, or never truly used in a meaningful way.
From my perspective, the platform’s billing practices feel misleading, inflexible, and not customer-friendly. Based on my experience, I would strongly advise others to be very cautious before subscribing.

Update: The company asked me to continue the discussion privately through Trustpilot, however no refund has been issued at this time.

Update: Despite no real lessons being conducted and no meaningful services being provided, Superprof continues to refuse refunds, dragging the matter out in lengthy, repetitive, and tedious email exchanges.

Instead of resolving the issue fairly and professionally, the support team constantly refers to the internal Terms and Conditions, asks for more and more explanations, and unnecessarily complicates the process for the client.

From my personal experience, I can say that this platform is misleading, inflexible, and completely unfocused. I sincerely regret signing up and strongly recommend that others think very carefully before signing up for this service or providing payment information.

I am from London Ontario using Superprof for awhile as singing lesson teacher. Their referrals have been great.

I have been working with Superprof for many years now, and I honestly have nothing to complain about. They do a great job of connecting tutors with potential students, and many of my current students found me through the platform.

Their system works very well: it automatically adjusts lesson times according to different time zones and consistently follows the payment transfer procedures. On the few occasions when I encountered a problem, I contacted their support team and received not only a quick response, but also a fast and effective solution.

I’m very happy to be one of Superprof’s tutors!

I was charged a student pass and never retained any services, when I wrote to the company to request a refund I was told I had agreed, and I contested this, although they never replie dback apart from claiming it was my mistake. This is called FRAUD

As a tutor, they are a great platform for getting new students. I've been on here for about 4 years now, and about 80% of my students come from here.

Overall it's a decent app, I found few students from thus platform but tutor competition is definitely high

Superprof is an awesome platform for both tutors and students. It provides a clear, well-structured system with rules and guidelines that protect both sides. As a tutor, I feel secure knowing there are transparent expectations, and as a platform, it makes communication and scheduling smooth and reliable. Overall, it’s a trustworthy and professional space for learning and teaching.

I had a great experience being a tutor at superprof. It gives an amazing platform for both students and teachers.

As a music teacher Superprof has been super helpful in finding new students both online and in person. Been using for about 8 months and it's been a great experience so far!

I had a terrible experience trying to cancel the monthly student pass. The cancel button is buried in the site and you can only cancel on a computer. I had received confirmation that they canceled it before finally funding the button. They lied and kept charging me despite me having in writing that it was canceled. They charged me basically $150 for 3 months when I canceled after the first month. Terrible service and refuse to refund you. Find a tutor somewhere else!!!! You have been warned.

Superprof has helped me a lot to get more students and also to use the platform to hit another teacher. I highly recommend ;)

As a Superprof Ambassador, I am incredibly proud to be part of a project that champions a truly multifaceted approach to online education. What sets this platform apart is its refusal to compartmentalize expertise.

Whether you are looking to master a traditional academic subject, a rare musical instrument, or a niche technical skill, Superprof offers infinite possibilities by bringing diverse fields of knowledge together in one place. It promotes a "protean" style of learning where curiosity has no limits, and I am honored to help support a community that makes high-quality, personalized mentorship accessible to everyone, everywhere.

I've loved tutoring both local and virtual students! Easy to use platform, leaves both the tutor and the student lots of
options.

As an educator, my experience with Superprof has been generally positive, especially in terms of accessibility and flexibility. The platform makes it relatively easy to create a profile, showcase expertise, and connect with students from diverse backgrounds. I appreciate the autonomy it provides teachers in setting their own rates, schedules, and teaching approach.

One of the strongest aspects is the visibility it offers. Students can find tutors across a wide range of subjects, which increases opportunities for educators to reach learners they might not otherwise connect with. The interface is straightforward, and getting started does not require a complicated onboarding process.

That said, there are areas that could be improved. Competition among tutors can be quite high, which sometimes makes it challenging for newer educators to gain traction. Additionally, the platform’s commission structure and subscription model for students may discourage some potential clients. Communication and support could also be more responsive in certain situations.

Overall, Superprof is a solid platform for independent educators who value flexibility and global reach. With some refinements in pricing transparency and support systems, it could become even more effective for both tutors and students.

I’m a teacher on the platform, and although the business model isn’t perfect, I’m happy with the service and the opportunities it offers.
So, thank you, Superprof!

I was a student in Canada and started tutoring here for side income. Initially it was good, got students for teaching. Now not getting students to teach

great experience, highly recommend!

I’ve been teaching French on Superprof for several years, and overall my experience has been very positive. The platform offers strong visibility for premium members and connects me with motivated students from diverse backgrounds, especially for online lessons.

What I appreciate most is the flexibility. I can organize my schedule freely, set my own rates, and choose the type of students I want to work with. This has allowed me to build a steady base of learners and maintain long-term teaching relationships through platforms like Zoom.

The interface is straightforward, and creating a profile is quick and intuitive. I also find that students coming through Superprof are generally serious about learning, which makes lessons more productive and enjoyable.

Customer support has been reliable whenever I needed assistance, which adds to the overall positive experience.

If I had to suggest a couple of improvements:
1. More transparency for students regarding how the subscription model works, as this can sometimes cause confusion at the beginning.
2. Additional messaging features—such as the ability to cancel or edit a message after sending it—would help avoid misunderstandings if a message is sent to the wrong student.

Overall, I highly recommend Superprof to both teachers and students looking for a flexible and effective way to connect for private lessons.

Tutoring on SuperProf has been an exciting journey for me, the platform had enabled me the opportunity to meet diverse kinds of learners and help them fall in love with Chemistry. The platform is also very easy to use, and interactive.
I especially like the response prompts when I get a new lesson request, as it makes it easier for me to we quickly accept requests or decline if need be, even while I am on the move.