Superprof Canada Omdömen 1 573

Was great for tutoring! Definitely planning on continuing to use it

I have been tutoring on Superprof for 3 years, very easy to use and straightforward!

It's a great platform for finding tutoring students.

This has been the best teaching app and it really helps me to get students. I have got a lot of students because of it and because of the recommendations. I really recommened.

As a math tutor on Superprof Canada, my experience has been largely positive. The platform makes it easy to connect with students who are genuinely interested in improving their skills, whether it’s basic arithmetic or advanced topics.

I appreciate the flexibility it offers—setting my own rates, choosing my schedule, and deciding how I want to structure my lessons. The interface is straightforward, and creating a profile was simple enough.

I strongly recommend it to any student who needs an excellent and global tutoring platform.

Superprof is easy to use and gives tutors good flexibility. Overall, it’s a solid platform to connect with students.

When I discovered Superprof I didn't think it was real, I decided to trust it, then I realized it's serious, the maintenance, customer service always responds and it's not complicated to use!

Superprof is a great platform for connecting with tutors such as myself who specialize in specific topics/subjects. I've been tutoring on and off the platform for 5+ years now and have had the opportunity to help tons of people. Support is also incredibly awesome and responsive. That said, unless you're paying a subscription, which I know is a barrier for both tutors and students, you're not going to get seen by students. The platform feels like simply a connecting point for tutors and students as SuperProf also takes profits off it's tutors and has a barrier for tutors to actually get paid ($35 min.) Overall, I love Superprof but some of the methods aren't the greatest for both tutors and students.

I have several new clients from Superprof!

SuperProf helped me start up my personal training business. I couldn't have got started without out it.

Don’t use this platform. It states it won’t charge you if the tutor you contact refuses. They will charge you regardless. Terrible customer service. Avoid this scam site

Extremely deceptive subscription model, they mention nothing about me having to pay 49$ a month to contact people till the very end, looks like it’s a cost for the teacher but it’s not, do not use this garbage website as they are deceptive on purpose, no where on the main page or teacher page does it mention anything about having to pay to message people, I’ll be contacting my credit card company to get my money back, who pays 50$ to contact 1 person?

The student pass deduction process is unfair and unprofessional. When you submit for a student pass, the deducted amount is automatically withdrawn from your bank account each month without a refund.

I had a really disappointing experience and would not recommend this at all.

I was looking for a math tutor for my grade 9 son (an English language learner in the Burnaby area) and tried Superprof after seeing their ads.
When I tried to message a couple of tutors, the platform prompted me to add a payment method to “send the request,” with wording that strongly implied I would only be charged if I actually hired or booked lessons with a tutor. I added my payment details and sent initial inquiries.
Shortly after, two tutors accepted the request and shared contact details. Superprof immediately charged me the $49 Student Pass fee. I realized right away that this was not what the prompts suggested and requested a full refund on March 9 and March 11 — before any tutoring occurred and with no lessons ever booked or delivered.
Superprof refused the refund, claiming that tutor acceptance alone “fulfilled” the service. Their support repeatedly denied my requests, offered only a 30-day extension I didn’t want, and eventually declared the matter closed. I received no actual tutoring value whatsoever.
This billing practice feels deceptive. The “only charged if a tutor accepts” wording misleads many users into thinking charges are tied to hiring, not mere contact. I’ve since seen dozens of similar complaints on Trustpilot, Reddit, and elsewhere from Canadian users facing the exact same unexpected $49 charge and refund runaround.
I had to escalate to my credit card issuer for a provisional refund and am now filing with the Better Business Bureau and Consumer Protection BC.
Warning to other parents: Be extremely careful. You can find tutors directly on Kijiji, university bulletin boards (UBC/SFU students), or through local services like Mathnasium without this upfront subscription trap. Superprof is not worth the hassle if you’re just exploring options.
Date of experience: March 2026
Would not recommend.

What I like about Superprof is its speed and efficiency.

being fooled by the automatic renewal. Will never use this service again... client support just repeat the same lame excuses over and over

I had a scheduled Zoom appointment but was not provided with a meeting link or clear instructions in advance. I waited approximately 10 minutes before disconnecting. The provider later indicated they were on Zoom but could not find me, suggesting a lack of coordination on their end.

This experience felt disorganized and unprofessional, especially given that appointments require clients to set aside time in their workday. Clear communication and proper scheduling procedures would help prevent this issue in the future.

Like several other reviewers, it was unclear when signing up for the service that the $49 was going to be charged upon signing up to send a message.

When it says the charge will come out once a teacher “accepts” your request, there is no information on that page saying what that means. And because the hourly fee for the voice teacher I contacted was also $49, I thought that was just going to come out when I booked a lesson. The legal terms don’t show up until AFTER you’ve put in your payment details, in an email.

I ultimately decided the teacher wasn’t a fit, so now I’m out $49 to just send a single message.

Superprof: You have several reviews describing the same scenario; there is an obvious lack of transparency and clarity in your sign-up process, and despite saying in your replies that you will “investigate” to prevent the issue from reoccurring, you clearly have done nothing about it. You seem to be banking on the fact that people won’t understand what your service is so you can make more money. Super shady.

I DO NOT recommend this service. I’ve emailed to request a refund. We’ll see if they do the right thing.

I've been very helpful to have you helping us. Very often, teachers know how to do their job very well, but they don't know how to gain visibility. That's why your job is important.
Thank you!