Supagard Omdömen 

639
TrustScore 4.5 av 5

4,3

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

First Class Customer Service, they put right immediately what DPD tried to destroy with their private car delivery policy. This company cares about their products. Well done !

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Betygsatt 5 av 5 stjärnor

Had etching on roof from bird lime. Car was treated at purchase so contacted the claims team and received remarkable service throughout. The local agent sourced a local body shop where the roof was re... Se mer

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Betygsatt 5 av 5 stjärnor

Supagard definitely puts it’s customers first even when, like me, what they’ve called about ends up having nothing to do with the Supagard product! Great, friendly communications with excellent advi... Se mer

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Betygsatt 2 av 5 stjärnor

There was nothing wrong with the cover, it was comprehensive, quite pricey, but reassuring to have. But why does it cease to exist when you transfer the ownership of the car? The contract emboldens ir... Se mer

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Företagsinformation

  1. Biltillbehör

Skrivet av företaget

Everything you need to keep your car in showroom condition


Kontaktuppgifter

4,3

Utmärkt

TrustScore 4.5 av 5

639 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 100 % av sina negativa omdömen

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4,3

Alla omdömen

(639)

5 omdömen under de senaste 12 månaderna

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Betygsatt 5 av 5 stjärnor

Car retreat

Jonny was very helpful. He cleaned the paintwork and retreated it all within 2 hours. I was very happy with the result and he explained what he was doing and the products he used. He was very professional.

23 april 2022
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Svar från Supagard

Thank you Robert for the 5 star review and the great testimonial of the work carried out by Jonny.
James Smyth
Technical Director

Betygsatt 5 av 5 stjärnor

An Excellent Service

A big 'thank you' for an excellent service provided by Jonny - Supagard, he couldn't have been more helpful. Jonny arranged for my car to be professionally cleaned to a very high standard inside and out before it was treated with Supagard. Jonny kept in contact with me throughout the process and made all the necessary arrangements. Well done and thanks again.

15 mars 2022
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Svar från Supagard

Hi Paul,
Thanks very much for the 5 star review and we are pleased that there is a positive outcome. I will pass on your compliments to Jonny.
Supagard always strive for our 100% customer satisfaction.
James Smyth
Supagard Technical Director

Betygsatt 5 av 5 stjärnor

Best detailing products out there.

Like most of the reviews I cannot fault any of the Supagard products. The ease of application, quality of the items and overall finish is superb.
In my many years of car ownership I’ve used many detailing products, but I’ve never had the same results as I get with this range of products. We pay thousands of pounds for our cars/motorcycles, so why not keep them in tip top condition with (in my opinion) the best detailing products in the marketplace.

5 mars 2022
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Svar från Supagard

Hi Dave,
Thank you for your 5 star review. You echo my thoughts every day on the amount of money people spend on their vehicles.
Supagard are always on the forefront when it comes to technology to ensure that the products you use will be world class quality.

James Smyth
Technical Director

Betygsatt 5 av 5 stjärnor

A must have for spring cleaning and polishing the car

I have been a regular user of Supergard since purchasing my Mercedes 15 years ago and my wifes Volkswagen Golf 12 year ago. The quality of the products is superb . Expensive... Maybe but long lasting most certainly and the cars look as good as they did when driven off the forecourt.
If you have never tried the products , you dont know what you are missing particularly the Gloss Enhancer.

4 mars 2022
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Svar från Supagard

Hi Geoffrey,

Thank you very much for your 5 star review. I think you are a true testimonial of how good our products are when you have vehicles that are still in showroom condition after all these years.
I spend years on researching and testing products to ensure 100% customer satisfaction.

James Smyth
Technical Director

Betygsatt 5 av 5 stjärnor

Does exactly what the sales executive said at Ford

Bought a ford focus from Trustford in enfield and although people say dont buy any add ons from car dealers, i went ahead and bought the Supagard and the extended warranty for peace of mind and for a first car, it made sense to me. Ive now had the car for almost a year and a half and the supagard definitely does what it says, my car still looks like a brand new car even after a year and a half. Came with 3 year guarantee aswell so definitely happy with that. They originally offered it to me for £799 but managed to haggle to £649 as i took warranty aswell.

For anyone thinking these things dont work, it might not work with other products but Supagard definitely does work. Would recommend to anyone buying a used car.

17 februari 2022
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Svar från Supagard

Hi Junior,

Thank you very much for your 5 star review. I am always pleased to receive this kind of feedback especially when people do worry about the initial expense for the protection.

Supagard has been tried and tested for over 30 years and it is myself who personally ensures that the quality will always be our number one priority.

James Smyth
Technical Director


Betygsatt 5 av 5 stjärnor

Great service

My most recent order was damaged in transit and sent back by DPD. When I called Supagard the issue was resolved immediately and a new and much better order dispatched with a couple of extras to try out. Big shout out to Martin who was extremely helpful and, in my opinion, went above and beyond. I can’t recommend them enough. I just love their products!

16 februari 2022
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Svar från Supagard

Dear RH,

Thank you for your 5 star review, Supagard strive to ensure a 100% customer satisfaction at all times. Thank you for your compliments to Martin.

At Supagard we spend years tweaking the products to make them the best in the world!

James Smyth
Technical Director

Betygsatt 5 av 5 stjärnor

Keep your car shining

They are very helpful and products are first rate. You get what you pay for, Quality.

16 februari 2022
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Svar från Supagard

Hi, thank you very much for your 5 star review, we spend a number of years for every singe product to ensure that it gives the perfect results.

James Smyth
Technical Director

Betygsatt 5 av 5 stjärnor

Fantastic after sales service!

Fantastic after sales service from Supagard! Following a very disappointing application of the treatment by my car dealer some months ago, I contacted Supagard who sent out one of their excellent agents. He washed, prepared and re-treated the entire car - inside and out - and wow what a difference! Full marks to these guys for incredible after sales service. I wish all suppliers were this diligent.

8 februari 2022
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Svar från Supagard

Hi Chris,

Thank you so much for your 5 star review. We pride ourselves at Supagard to look after all our customers to ensure you always receive 100% satisfaction.

I will pass on your compliments to the team who work hard on a daily basis to make that difference to the customer experience.

James Smyth
Technical Director



Betygsatt 5 av 5 stjärnor

I have been using Supagard wheel…

I have been using Supagard wheel cleaner and protector for years and found their products excellent. I was recently placing an order to replenish my stock but ordered the wrong item by mistake. I contacted their Customer Service and they sorted it out without any problems. Good to know that some companies can still deliver good products along with excellent Customer Service. Thank you Supagard.

23 december 2021
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Svar från Supagard

Hi Keith,
Thank you for your 5 star review, we are pleased that our customer team could resolve any matters for you.

James Smyth
Technical Director

Betygsatt 5 av 5 stjärnor

i got Supagard put on my new Mini so it…

i got Supagard put on my new Mini so it stays shiny all the time, brill product. i use lots of there products.glass cleaner brill, tyre shine brill .spray to remove brake dust brill,freshner really nice,very happy with all there products and good service when i order , will continue to buy and use there products, thanks Supa gard.

26 november 2021
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Svar från Supagard

Thank you Iain for your 5 star review. We spend years formulating the best products, so our customers get the best products in the marketplace.

James Smyth
Technical Director

Betygsatt 5 av 5 stjärnor

First Class Products

Excellent product, works extremely well

24 november 2021
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Svar från Supagard

Thank you for the 5 star review SP it is really appreciated.

We aim to give our customers 100% satisfaction.

James Smyth
Technical Director

Betygsatt 5 av 5 stjärnor

Supagard…car wash products - excellent.

Had an excellent exchange with Supagard personnel on subject of their car wash options. They were quick to respond and detailed in their comments.
Their products certainly make my Kia shine.

15 november 2021
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Svar från Supagard

Hi Terry,

Thank you for your 5 star review it is very much appreciated.

We aim always for 100% customer satisfaction.

James Smyth
Technical Director

Betygsatt 5 av 5 stjärnor

5 years and still smooth and shiny

5 years and still smooth and shiny
The car still looks amazing. Very happy with the supergard. Have a little one and whenever he make a mess it leaves no marks. Highly recommend it. The only thing I wasnt happy with was the price I paid for it £660. A bit expensive but worth it!

6 november 2021
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Svar från Supagard

Hi Darden,
Thank you for your 5 star review it is very much appreciated. Supagard claim never to be the cheapest but our quality will outshine the rest. We are pleased that you car looks amazing after 5 years as you would expect from a Supagard finish.

James Smyth
Technical Director

Betygsatt 5 av 5 stjärnor

Great product - great service

I discovered Supagard on purchasing my car the finding agent gave me a box of the car cleaning products. I have purchased many more items since and given a gift box to my son. We both agreed they are extremely high standard and plan to replenish our stocks and also will try the wax polish. Martin was extremely helpful in advising which products to select. Cannot recommend highly enough: Great product - great service.

3 november 2021
Omdöme utan inbjudan
Logotyp för Supagard

Svar från Supagard

Hello Christina,

Thank you for the five star review, we are grateful for your feedback and your honest comments regarding our support staff.

James Smyth
Technical Director

Betygsatt 5 av 5 stjärnor

Excellent Customer Service

I bought a car from Motorline and opted to have the Supagard applied. Had an issue with my vehicle and the company very quickly resolved my issue. Martin and James were great. A fantastic company with old fashioned customer service, would highly recommend.

28 oktober 2021
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Svar från Supagard

Hi Sofia,

Thank you so much for your 5 star review, Supagard working with some great partners within the industry and always strive to achieve a 100% customer satisfaction.

We go to great lengths to try and give our customers that old fashioned customer service just like the way we want ourselves to be treated.

James Smyth
Technical Director

Betygsatt 5 av 5 stjärnor

I recently purchased a pre-owned car…

I recently purchased a pre-owned car and had the Supagard paint protection applied, and i have to say the difference this has made to my Car's paintwork is excellent, in addition when i had an issue with Bird Droppings, the customer service team couldn't have been any helpful. Well done.

28 oktober 2021
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Svar från Supagard

Hi Colin,

Thank you for your review, At Supagard we pride ourselves in trying to achieve 100% customer satisfaction.

James Smyth
Technical Director

Betygsatt 1 av 5 stjärnor

Allergic and Angry

I’m in the very unfortunate position of being allergic to the stuff they spray on the fabrics inside of the car, when I bought my new car I told the dealer I didn’t want it because I'm allergic to it but they decided to do it anyway, lie to me and charge me for it claiming only the outside had been treated. I contacted Supagard to see if they could help me to prove my car had been treated so I can return the car and get my money back, but unfortunately I just got to speak to the technical director who became incredibly defensive when I said that I’m allergic to the stuff. He had a well rehearsed speech about how I couldn’t possible be allergic to it, it must be bad Karma, a disturbance in the force, drinking too much Irn Bru, “electrical activity” or too much ABBA on the radio that’s causing my problem (not exactly what he said but it was nonsense along those lines).
When I asked him about record keeping I just got laughed at, great!!!
So unknown chemicals are thrown at the inside of peoples cars with no proper records.
They claim it’s endorsed by the motor manufacturers but when I asked Toyota for help, it’s nothing to do with them!!!
The dealers love it because it costs them peanuts to treat a car then they charge you £££’s.
Who knows what’s actually in the stuff, because I can’t get an ingredients list off them.
Am I the only person in the universe that’s allergic to it?
If I am, why do Supagard get so incredibly defensive if you mention allergic reaction to their product?
Why do they have such well rehearsed speeches about how nobody has ever had a problem with it, even though they quite clearly don’t record when people contact them with a problem?
I didn’t have a problem with Supagard, I just happen to be allergic to it so I say no when I buy a new car, but now I’ve been forced into this mess I just think the whole thing stinks.

In response to Mr Smyth's lovely reply.

I’m not contacting you, that proved to be a waste of time. I’m leaving an honest review of the way I have been treated, it may help someone else with a similar problem.
A five star review would have required assistance when I contacted you back in march, so I could have resolved my dispute quickly. The one star review is for fobbing me off, refusing to help, trying to make it sound like I was being unreasonable for wanting to reject the car and for laughing at me on the phone!!!
You didn’t think the problem had been resolved because Supagard where still talking with the dealer more recently, only three months ago Mr Ruggiero contacted me at the request of the dealer to tell me how nobody has ever had an allergy to the stuff, because I was trying to put difficult questions to the dealer like, why did my car come back from a simple water test that took four weeks stinking of nail varnish remover.
As for your open book policy on the chemicals you use, I can find the full ingredients lists for all the products I buy in the supermarket, any products I come across in work but all you have on your website are a few Cosh sheets, no full ingredients lists. Not that it matters to me because I know I’m allergic and to avoid the stuff.
Seven months ago I had an independent forensic laboratory willing to test the inside of the car, they just needed samples to compare, no samples meant I couldn’t go ahead with it.
I turned to Toyota for help but they simply tricked me into handing the car back to the dealer, they had it for four weeks completely unsupervised where they scrubbed the seats and performed the most dubious “water” test imaginable. Only after the car came back from the dealer did anyone (including Supagard) mention that a water test was good enough to use as proof, by this time it was too late, water wouldn’t beed perfectly like in a freshly treated comparison car (although the fabrics are still more water resistant than untreated fabric) so the result is my car wasn’t treated and it’s normal for water to smell like nail varnish remover. With no help, weak evidence since the dealer had the car back and increasing second hand car prices I decided to cut my losses and sell the car.
At least I know what to do if this ever happens to me in the future and I know you won’t do anything to help the customer, although it looks like you’ll help the dealer.
Maybe in future when people come to you asking why is their skin blistering and pealing you’ll mention me and that your product can cause a problem, although I doubt you will.

26 oktober 2021
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Svar från Supagard

Hi Huw,

Thank you for contacting us again, we are disappointed in your one star review as Supagard pride itself in 100% customer satisfaction.

You contacted Supagard back in March this year with a dispute you had with the Dealership regarding the purchase of your new car and the application of Supagard on the outside and interior that has been applied by them.

The Dealership had insisted following your instructions that the interior of your new car was not treated.

You requested that we send you out our chemicals and we informed you that from a health and safety point of view, this is not common practice for us to send samples for members of the public to swab and determine application. This is due to the fact the product needs to be applied professionally using the correct training and PPE.

Seven months has past since your enquiry so we assumed that the allergic reaction that you incurred was a result of something else and everything was resolved.

Supagard have a full open book policy when it comes to our chemicals and our MSDS are on our website for the public to see.

If you would like me to contact your third party assessors we would be delighted to assist and I look forward to resolving this matter for you.

My personal email is

James.smyth@supagard.com

James Smyth
Technical Director

Betygsatt 5 av 5 stjärnor

excellent service

i always get excellent service
having dealt with this company and the quality of there goods that is why over the years i only deal with this company

22 oktober 2021
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Svar från Supagard

Thank you very much Mr. Wilkinson for your positive feedback and your loyalty to our brand. I spend a lot of time ensuring that all our customers have a first class experience with the quality of our products.

James Smyth
Technical Director

Betygsatt 5 av 5 stjärnor

Excellent service by Supergard

Excellent service by Supergard. Above and beyond customer expectations.
Martin and Ronnie did an excellent job.

14 oktober 2021
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Svar från Supagard

Hi Gary,
Thanks very much for your review. Martin and Ronnie will be pleased to hear your feedback.

James Smyth
Technical Director

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