Supagard Omdömen 

639
TrustScore 4.5 av 5

4,3

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

First Class Customer Service, they put right immediately what DPD tried to destroy with their private car delivery policy. This company cares about their products. Well done !

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Betygsatt 5 av 5 stjärnor

Had etching on roof from bird lime. Car was treated at purchase so contacted the claims team and received remarkable service throughout. The local agent sourced a local body shop where the roof was re... Se mer

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Betygsatt 5 av 5 stjärnor

Supagard definitely puts it’s customers first even when, like me, what they’ve called about ends up having nothing to do with the Supagard product! Great, friendly communications with excellent advi... Se mer

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Betygsatt 2 av 5 stjärnor

There was nothing wrong with the cover, it was comprehensive, quite pricey, but reassuring to have. But why does it cease to exist when you transfer the ownership of the car? The contract emboldens ir... Se mer

Företaget har svarat

Företagsinformation

  1. Biltillbehör

Skrivet av företaget

Everything you need to keep your car in showroom condition


Kontaktuppgifter

4,3

Utmärkt

TrustScore 4.5 av 5

639 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 100 % av sina negativa omdömen

Svarar vanligtvis inom 1 vecka

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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,3

Alla omdömen

(639)

5 omdömen under de senaste 12 månaderna

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Betygsatt 5 av 5 stjärnor

Amazing Service!!!

Hi, Just spoke with Martin at their Glasgow office, as I have an issue with a new vehicle, and some light scratches. Martin is sending out a kit for the customer to help him resolve the issue, and will talk him through the application if needed. Where in today's world can you get first class service such as this!!! Thanks Martin, you have been a diamond!! Andy HTC Van Centre

11 april 2023
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Logotyp för Supagard

Svar från Supagard

Hi Andy,

Thank for your 5 star review and welcome to our customer aftercare experience.

Martin is one of our true advocates at Supagard.

James Smyth
Technical and Purchasing Director

Betygsatt 5 av 5 stjärnor

Quality of the products justify the costs

I have continued to buy Supergard accessories for 16 years after buying a new car which had received the pre delivery new car treatment.
Some might say that the individual items are expensive but over the years the quality overrides the expense and car still looks almost like it was when collected from the showroom.

2 april 2023
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Svar från Supagard

Hi Geoff,

Thank you very much for your 5 star review of our products. We spend so much lab time ensuring that our products are world class.

It makes it all so worthwhile when we receive feedback from customers like you.

James Smyth
Technical and Purchasing Director

Betygsatt 5 av 5 stjärnor

Great Company. I have used a lot of this companies…

I have used a lot of this companies products for quite a few years now.
Some items may seem a little more expensive than other similar products on the market but their is no substitute for quality and this company sells quality products. They are also very fair the one and only time something was damaged in the delivery chain. Thank you Supagard, great service.

2 april 2023
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Svar från Supagard

Hi Colin,

Thank you very much for your 5 star review it is very much appreciated.
We spend so much time ensuring our products are World class with the correct safe raw materials sourced and manufactured right here in the UK.

James Smyth
Technical and purchasing Director

Betygsatt 5 av 5 stjärnor

Supagard Glasgow

Been dealing with Martin at Supagard in Glasgow and he has been so helpful with explaining and advising the best products to suit my needs. Upon trying the spray out on a very problem velvet area on my arm rests it now looks good as new. Highly recommend the spray cleaning product. Lastly i would just like to say that Martin is a credit to Supagard as a business. Its people like that that make a business succeed. Well done Supagard & Martin!

17 mars 2023
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Svar från Supagard

Hi Adrian,
Thank you so much for the 5 star review and your lovely compliments towards Martin.
At Supagard we like to do it the old fashioned way were "our customers come first"

James Smyth
Technical and Purchasing Director

Betygsatt 5 av 5 stjärnor

Supagard Service

We have found the range of products for both exterior and interior excellent. I found the customer service provided by Martin at Supagard excellent when I rang with a query.

6 januari 2023
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Svar från Supagard

Hi Gerald,

Many thanks for your 5 star review, it is very much appreciated.

James Smyth
Technical and purchasing Director

Betygsatt 5 av 5 stjärnor

First class service

4 januari 2023
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Svar från Supagard

Hi Raymond,
Thank you so much for taking the time to send your 5 star review which is really appreciated.

James Smyth
Technical and purchasing Director

Betygsatt 1 av 5 stjärnor

Complete rubbish and not worth the…

Complete rubbish and not worth the investment. Had been over sold.

Looks like asking me to reply to the email is just a diversion. Not even a single response.

22 december 2022
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Svar från Supagard

Hi,

Thank you for your feedback, in order for us to fully understand your comments would you mind sending me an email direct to my address and I will investigate and help us resolve this matter.

James.smyth@supagard.com

I look forward to hearing from you.

James Smyth
technical and Purchasing Director

Betygsatt 2 av 5 stjärnor

its OKAY but Not as awesome as promised

bought my car at Glynhopkin and opted for the treatment after being reccomended it by the saleman and negotiated a discount.

car looked great , painwork looked glossy and slick , it looked really great.

However after around 6 months it seems that the protection seems to have greatly lessened. Water isnt beading off the paintwork like it did before. I dont use my car much, only 3-4 times a month for groceries since i commute to work by train, its just been parked outside on the roadside 90% of the time.

i've only been using the supplied products that came in the complimentary supagard cleaning kit very generously provided with the service

I dont really think that it was really worth the money spent in the end. Unless the dealer didnt do a good job applying it

21 juni 2022
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Svar från Supagard

Hi,

Thanks for your feedback, in order for us to fully understand would you mind sending me an email to my direct address and I will resolve this for you.

At Supagard we only believe in 100% customer satisfaction which I will aiming to achieve for you.

I look forward to hearing from you

James.smyth@supagard.com

James Smyth
Technical and purchasing Director

Betygsatt 5 av 5 stjärnor

Great service.

25 december 2022
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Svar från Supagard

Hi Christopher,

Many thanks for your 5 star review, we are grateful of your feedback.

James Smyth
technical and Purchasing director

Betygsatt 1 av 5 stjärnor

Awful £500 Supaguard package for new GR Yaris

Bought a brand new GR Yaris from Steven Egall Toyota, and opted for the SupaGuard package (nearly £500)! I'm not 100% sure whats been done to the car but nothing is noticeable. In the boot, there was a box of cleaning appliances; 6 aerosol cans, 2 microfibre cloths, and a shammy leather. 3 out of the 6 aerosol cans don't spray correctly and leave you covered in wheel or glass cleaner. All of the chemicals spray the same, so it can sometimes be confusing what you're putting on the car. I mean spray foam window cleaner???

Really disappointing on a brand-new car. I would not recommend it.

P.S. if you're buying the aerosol wheel cleaner, remember not to wear your new favourite jeans.

9 oktober 2022
Omdöme utan inbjudan
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Svar från Supagard

Hi Harvey,
Thanks for your review, I am surprised by your feedback and would welcome the opportunity to discuss it with you further.
At Supagard, we aim for 100% customer satisfaction at all times especially with the products and treatments.

Would you mind sending me your details direct to chat further.

James.smyth@supagard.com

or my direct number

0141 633 3005

I look forward to hearing from you.

James Smyth
Technical and Purchasing Director

Betygsatt 5 av 5 stjärnor

The BEST! After care service

I have had the best service by far from Mr Martin McCue. The explanation given really helped me understand why certain things happen with paintwork. I was sent a paint protection kit to try and resolve my problem and that not being successful, it has now been escalated to a local body shop to correct. The best reassurance I've ever had from an individual and I will certainly be recommending to all my friends and family. Keep up the good work Martin!

Supagard is definitely worth investing in on a multitude of levels. I have been a loyal customer for 2 cars since 2019. First time I've encountered an issue and resolved in such a great way.

Thank you!

5 oktober 2022
Omdöme utan inbjudan
Logotyp för Supagard

Svar från Supagard

Hi Niaz,
Thank you so much for your 5 star review and your lovely compliments towards Martin and Supagard.
We are grateful for your loyalty to our brand.
James Smyth
Technical and Purchasing Director

Betygsatt 1 av 5 stjärnor

SUPAGARD BIRD & BUG REMOVER - a let down

Purchased a Supagard BIRD & BUG Remover from eBay. £12.95 .
Half a dozen bird droppings on my car bonnet.
Sprayed Supagard on the poos. Startled to see the mousse just slide off the pooa. Came back a minute later as directed to wipe off. All came off but with hard rubbing, as supagard has almost evaporated ( not sunny) and one is completely dry and stuck on like dry mud. why? supagard had travelled down with gravity. Had to use washing up liquid as I always used before Supagard.
Put a drop of washing liquid on poos and cover with tissue for 10 minutes, came back later and all just washed off easily.

you need to see this video I posted to make up your own mind

-----------------------------------------------------------
Goto youtube and search ....

0 SUPAGARD Bird & Bug Remover - it just slides off the Paint Work
-----------------------------------------------------------
For me this is a total disappointment. I have no clue how other users can be delighted with this product.
£12.95 would be good value, if it works. For me it is down the drain.
Unless the car is a perfect horizontal rectangular box on 4 wheels.

=====================================
Reply to Supagard:
I have used 'diluted' washing liquid for decades, and have no oxidising or adverse issues or damage to paint work.
Just that it takes a some minutes to soak in.
And then just rinse it off using a soft car wash brush, and go . No poo covered unhygienic cloth to wash.
I thought I would try out an expensive product should
might work better. So I ordered Supagard Bird & Bug remover.

With Supagard, placing the microfibre cloth under the dry dropping does not make the mousse stay on the poo, just slides down resting on the cloth
Besides
when there are half a dozen droppings spread over the car, using Supagard becomes a ritual, holding the cloth under each spot. that is impractical and time consuming. Even if using multiple cloths to hand , and a whole lot of laundry afterwards.

thank you Supagard for offering to send me a fresh neutraliser
I am grateful for your kindness. but I will not waste my time on it
Removing bird droppings should be like a quick spray, leave it for a few minutes "unattended"
and brush/rinse off . without a messy system including laundrying.

If the mousse could stay put covering the the patch instead of flowing off,
it may have a chance of being convincing. So I cannot see the product working for me. Maybe for others

24 september 2022
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Svar från Supagard

Hi Mr. Lee ,
Thank you for your feedback. We have always had great feedback regarding our neutraliser product and was surprised with your comments. With regards to marks on the side of the glass or bodywork, we would always recommend using a microfibre cloth as a barrier just below the dropping so that it allows our product time to penetrate into the surface of the dropping.
Using washing up liquid can be harmful to the surface creating an oxidising effect on the paintwork.

Please see my email address below, if you like we can arrange to send you out a fresh Bird Neutraliser and some micro-fibre cloths along with a video showing the product working on windscreens etc.

My email address
JAMES.SMYTH@SUPAGARD.COM

James Smyth
Technical and purchasing Director



Betygsatt 5 av 5 stjärnor

Really pleased

After an initial disappointment after purchasing supagard for our car through cargiant in London and having issues I contacted supagard who immediately put it right , they came out and cleaned the car thoroughly and redid the supagard treatment and the difference it looks amazing it looks inside like a new car I am really pleased with it , Vito who did it did a brilliant job and supagard were more than helpful .

20 september 2022
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Svar från Supagard

Hi Karen,
Many thanks for the 5 star review, I believe sometimes companies can only be measured by how they fix things rather than the promises that are made.
I am pleased that Vito has done a superb job for you too.

James Smyth
Technical and Purchasing Director

Betygsatt 5 av 5 stjärnor

I can't recommend the scuff remover kit…

I can't recommend the scuff remover kit highly enough. Living in a farm cottage up a single track road I recently scratched all along the length of the nearside on an overhanging bramble bush. This kit has removed it completely, well impressed!!! Special thanks to Lucca who I emailed about this and Mark who I have just spoken to, very helpful young men.

17 augusti 2022
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Svar från Supagard

Hi Margaret,
Thank you for the 5 star review and your kind comments towards Lucca and Martin in our office it is very much appreciated.
Supagard spend years ensuring that the products are the best in the world.
James Smyth
Technical and Purchasing Director

Betygsatt 5 av 5 stjärnor

Excellent products

Excellent products first came across the company when I ordered kit for new since then I top up what I need & when the aqua no water is the best & it works brilliantly thanks sups guard

11 augusti 2022
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Svar från Supagard

Hi Billy,
Thanks you for the 5 star review it is always appreciated.
We spend a lot of time ensuring every product that we produce is just right for the customer experience.
James Smyth
Technical and purchasing Director

Betygsatt 5 av 5 stjärnor

Excellent worth the money

Excellent product, gives good results every time. Would recommend. Bit expensive, but you pay for the excellent results

30 juli 2022
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Svar från Supagard

Hi Reb,
Many thanks for your 5 star review and your thoughts on the price.
One thing is for sure, Supagard will never be the cheapest but when it comes to quality we wont cut corners especially when we are proud to manufacture in the UK our chemicals.

James Smyth
Technical and Purchasing Director

Betygsatt 5 av 5 stjärnor

This is one product that I’ve used that…

This is one product that I’ve used that has done the job exactly as I wanted fantastic
Would recommend this product

27 juli 2022
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Svar från Supagard

Hi Geoff, many thanks for the 5 star review, it is really appreciated and reflects on the hard work behind the scenes to ensure world class products.

James Smyth
Technical and Purchasing Director

Betygsatt 5 av 5 stjärnor

Have been using Supagard for about 15…

Have been using Supagard for about 15 years and it.s still just as good.

8 juni 2022
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Svar från Supagard

Hello Peter,
Many thanks for your 5 start review and your loyalty to our brand over the last 15 years. Your feedback is a great help to us and others.
James Smyth
Technical Director

Betygsatt 5 av 5 stjärnor

Soft Top Cleaner

I got in touch with Supagard to see what they recommended in terms of a cleaner for my soft top. I spoke with Martin who was brilliant and he suggested the upholstery cleaner. The soft top has come up great - really pleased with the end result. Thank you!

6 juni 2022
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Logotyp för Supagard

Svar från Supagard

Hi Pod,
Many thanks for your 5 star review of our product, it takes years to manufacture to a Supagard level of product so we are always pleased to hear your feedback. This makes it all worth while that it does exactly what it says on the tin.
James Smyth
Technical Director

Betygsatt 5 av 5 stjärnor

Great product great aftercare service

I purchased the supaguard protection when I bought my new volvo xc60 back in July 2020,a few weeks ago i noticed a birdlime mark on the bonnet.Before contacting Volvo I contacted supaguard just to ask a question so I had all the facts before I went back to the dealership.A guy called Lucca got straight back to me with the information I asked,then told me to leave with him he would contact the dealership.The car had to go in for a service & the birdlime area was removed,I contacted the dealership to explain that i was worried if that had happened would it happen somewhere else on the car,I also said this to Lucca & when the car went back to have the work finished off it was supaguarded inside & out again to my surprise.The car was returned gleaming being metallic grey & clean inside.I cannot fault the product & as for the aftercare service that seems to have gone now days but not with supaguard it hadn't.I will be using them again & would highly recommend it to anyone.10 out 10 product 11out 10 aftercare service.Many thanks Lucca & Russell for your professionalism which seems to be lacking now days but not here.

20 maj 2022
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Svar från Supagard

HI, Thank you very much for your 5 star review, we appreciate your feedback and your compliments towards our great team we have here at Supagard.
Supagard strive for 100% customer satisfaction at all times.
James Smyth
Technical Director

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