Supagard Omdömen 

639
TrustScore 4.5 av 5

4,3

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

First Class Customer Service, they put right immediately what DPD tried to destroy with their private car delivery policy. This company cares about their products. Well done !

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Betygsatt 5 av 5 stjärnor

Had etching on roof from bird lime. Car was treated at purchase so contacted the claims team and received remarkable service throughout. The local agent sourced a local body shop where the roof was re... Se mer

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Betygsatt 5 av 5 stjärnor

Supagard definitely puts it’s customers first even when, like me, what they’ve called about ends up having nothing to do with the Supagard product! Great, friendly communications with excellent advi... Se mer

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Betygsatt 2 av 5 stjärnor

There was nothing wrong with the cover, it was comprehensive, quite pricey, but reassuring to have. But why does it cease to exist when you transfer the ownership of the car? The contract emboldens ir... Se mer

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Företagsinformation

  1. Biltillbehör

Skrivet av företaget

Everything you need to keep your car in showroom condition


Kontaktuppgifter

4,3

Utmärkt

TrustScore 4.5 av 5

639 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

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4,3

Alla omdömen

(639)

5 omdömen under de senaste 12 månaderna

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Betygsatt 5 av 5 stjärnor

I am delighted with my experience with…Supagard

I am delighted with my experience with Jonny from supagard that came to my home and sorted out the issue I had with my vehicle . He was so helpful and pleasant and I highly recommend this product .I have had it applied to my vehicles in the past and can say it does make a difference.Thank you Jonny .

3 juni 2024
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Logotyp för Supagard

Svar från Supagard

Hi Carole,

Thank you very much for the 5 star review, this is great appreciated and I will pass on your comments to Jonny.

Kind Regards

James Smyth
Technical and Purchasing Director

Betygsatt 5 av 5 stjärnor

Hi team i am looking to buy Supa foam…

Hi team i am looking to buy Supa foam 500 ml or 1 lit ( trial) i was expected it will be provided in my welcome pack. Sadly it wasn’t. I am little hesitant to buy another brand since i am cleaning my car using supagard from day1 . Is there any way i can get this foam liquid for my trial before i choose another brand just for foam alone. Thanks!!!

26 mars 2024
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Logotyp för Supagard

Svar från Supagard

Thank you for your communication, If you want to contact me direct, we could possibly look at some kind of package deal for you to purchase.

James.smyth@supagard.com

I look forward to hearing from you

James Smyth
Technical and purchasing Director

Betygsatt 5 av 5 stjärnor

Pale upholstery as good as new

It's been a year since my palest of pale upholstery underwent Supagard treatment. I confess I was sceptical that such a pale colour could possibly be as good as the day it was treated. But it is. Hardly anyone sits on the backseats so they are an excellent comparison. You cannot tell the difference.

20 mars 2024
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Logotyp för Supagard

Svar från Supagard

Hi Ashley,

Thank you for your 5 star review, its feedback like this that helps our customers fully understand the quality of the product that is used to protect their Leather upholstery.

James Smyth
Technical and Purchasing Director

Betygsatt 4 av 5 stjärnor

Supagard at car giant

Bought my car from car giant on Tuesday, paid for Supagard. The car was not in the pristine condition I expected on collection, which was down to Car Giant.

Update: Supagard have superb customer service! They responded quickly to my complaint and sent a car detailer to my house to sort the car out. It looks great now, many thanks :)

18 februari 2024
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Logotyp för Supagard

Svar från Supagard

Hi David,

Thank you very much for the update reply and four star rating which we are grateful to receive. I am pleased that everything has now been resolved for you.

Kind Regards

James Smyth

Betygsatt 5 av 5 stjärnor

An amazing product

This is the second car I have had done and the customer service is as good as the the product.
I have to park under an Oak tree and when the sap
season is on all I do is use a garden hose to remove it.

Thanks again Martin for your help today

16 februari 2024
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Logotyp för Supagard

Svar från Supagard

Hi Martin,

Thank you for the five star review, we really appreciate your comments towards Martin too.

James Smyth
Technical and purchasing Director

Betygsatt 5 av 5 stjärnor

Great products

Great products, and great customer service.
Thanks Lucca and the team for dealing with my issue promptly and efficiently.

Graham Bryce

5 februari 2024
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Logotyp för Supagard

Svar från Supagard

Hi Graham,

Thank you for the 5 star review which we greatly appreciate and the note of appreciation for Lucca and the team at Supagard.

James Smyth
Technical and Purchasing Director

Betygsatt 5 av 5 stjärnor

Honest Sales and Transparency

Just had a talk with Martin from Supagard on the phone. I must say that the conversation was excellent. He explained everything to me regarding the paint protection system that was applied to my car and gave me some heads-up on maintaining the vehicle paint. Asked for more product recommendations and he was transparent and very polite confirming there wasn't anything more that I needed to buy other than just the Shampoo and Bug Remover that was given to me complimentary from the dealership that did the job. I am currently from Cyprus where the climate is very humid and hot and my car paint is matte. Martin guarantees the paint protection is a lifetime formula that will protect against the harshest of natural elements. Martin wasn't the traditional salesman who would sell me anything that wouldn't actually make a difference to my car. 10-star rating to the service and correspondence of Martin. Well done!

21 december 2023
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Logotyp för Supagard

Svar från Supagard

Hi Nick,

Thank you for taking the time to send a five star review which is greatly appreciated. I am pleased you received our good old fashioned "customer comes first" approach from Martin looking after your enquiry.

James Smyth
Technical and Purchasing Director

Betygsatt 5 av 5 stjärnor

Fantastic Re-treatment Service

We recently needed to get a respray of Supagard after some repair work. I was directed to our local agent Jonny who went above and beyond to get this arranged with our local dealer. Within a couple of days the car was sorted with no hassle at all! Cracking service

13 november 2023
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Logotyp för Supagard

Svar från Supagard

Hi Matt,

Thank you very much for the 5 star review, we are pleased that you had a positive outcome to your dilemma.

James Smyth
Technical and Purchasing Director

Betygsatt 5 av 5 stjärnor

amazing work

amazing work, looks brand new.

23 oktober 2023
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Logotyp för Supagard

Svar från Supagard

Hi Lily,

Many thanks for your 5 star review, we at Supagard appreciate your feedback and are pleased with the outcome.

Kind Regards

James

JAMES SMYTH
TECHNICAL AND PURCHASING DIRECTOR

Betygsatt 5 av 5 stjärnor

Excellent from start to finish

Excellent from start to finish, Jonny kept in touch & did what he said he was going to do, couldn’t fault the service, thanks 👍🏻

21 juli 2023
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Logotyp för Supagard

Svar från Supagard

Hi MG,

Thank you very much for your 5 star review and your compliments towards Supagard and Jonny.

James Smyth
Technical and Purchasing Director

Betygsatt 5 av 5 stjärnor

Warranty claim

I was sold a vehicle with a birdlime marking on the roof which was covered by SUPAGARD paint work treatment, the dealership who sold us the vehicle claimed this had happened since we collected the car excepting no responsibility or any help what so ever.
The car had been SUPAGARD treated so I contacted them, NO if’s, when or how, just we take ownership of the issue and will have this polished out and re-applied with polymer for you. Sent a few requested photos of damaged paint work than SUPAGARD after a few weeks did an excellent repair.
When making a warranty claim one now days just presumes it will be a long drawn out fight, can’t thank SUPAGARD (James Mackay my contact) enough for repairing the damage paint work to my new pride and joy car an easy no fuss warranty claim.

5 juli 2023
Omdöme utan inbjudan
Logotyp för Supagard

Svar från Supagard

Hi Gail,

Thank you very much for your 5 star review and I am pleased that your dilemma on the paintwork was resolved swiftly without all the fuss.

Supagard pride itself in 100% Customer satisfaction and we are pleased we have met your expectations and thank you for the compliments to Supagard and James Mackay.

James Smyth
Technical and Purchasing Director

Betygsatt 5 av 5 stjärnor

Great service. Would highly recommend

I had an issue with my paint fading as the car was not properly painted before being sold to me. The dealership would not help with this, and although it was not due to a failure of Supagard a product they still paid for the vehicle to be resprayed, and retreated with their product. A huge thank you to James Mackay who resolved this and went above and beyond. I will always get this product added to any vehicle I own and also recommend it to friends and family. Usually when a product says it has a lifetime guarantee, a company will try and squirm their way out of it, but this company stood by it even though it was not their product that failed. Again a huge thank you.

11 juli 2023
Omdöme utan inbjudan
Logotyp för Supagard

Svar från Supagard

Hi Vix P,

Thank you for your 5 star review and your compliments to both James Mackay and Supagard. As a company we enjoy real honest feedback that help others can make decisions when joining the Supagard protection journey.

Many thanks

James Smyth
Technical and Purchasing Director

Betygsatt 2 av 5 stjärnor

Disappointed

Having purchased a second hand car from a very large Trader and pursuaded to purchase the full Supagard treatment, I can't see any difference. The car looks abosolutely the same. I did ask that they checked whether this treatment had already been applied. They took the money anyway and gave me my products on collection.

To add insult to injury there is now a scratch on the boot which wasn't there at my last viewing. Clearly, this is not Supagard's fault.

I was sceptical and remain sceptical.

21 juni 2023
Omdöme utan inbjudan
Logotyp för Supagard

Svar från Supagard

Hi Jude,

Thanks for your feedback and I am sorry that you have not received the full Supagard experience.

Can you contact me direct, I am sure we can help support you.

James.smyth@supagard.com

I look forward to hearing from you.

James Smyth
Technical and purchasing Director

Betygsatt 5 av 5 stjärnor

Trustworthy company!

Trustworthy company. My experience; A car bought from a dealer. Supergard service done by the dealer. We were not satisfied so we filed a complaint. After complaining to the dealer, another frustration because it wasn't better.

Disappointed, we wrote directly to Supergard. Since then, the service has changed 180 degrees to a very professional and responsible understanding of the client. We were contacted by James Smyth, Technical & Purchasing Director, who understood the problem and offered to take responsibility as a Supergard company and make a complaint on their own.

The next day, John Dooley, who has 20 years of experience, called us and arranged a Supergard service. In less than 24 hours he came and performed a complete Supergard service - the car shines like a diamond!

The final opinion about Supergard is that it is a very responsible company and professional service. We definitely intend to continue buying Supergard products. (I've already done that for another £200 - the products are good quality).

Since Supergard took responsibility for the complaint, we really felt understood and safe!

Despite the turbulence caused by the dealer, I strongly recommend Supergard products and service!

Thank you very much Supergard!

14 juni 2023
Omdöme utan inbjudan
Logotyp för Supagard

Svar från Supagard

Hi,

Thank you very much for your 5 star review and your lovely compliments regarding our Company.

Supagard always aim to give our customers 100% satisfaction and in your circumstances we have turned around your bad experience into a good experience.

James Smyth
Technical and purchasing Director

Betygsatt 5 av 5 stjärnor

Great job, superb finish.

I wasn’t happy with the way the Toyota dealer had applied Supagard to my car, Paul from Supagard came today and re-applied Supagard to my car. He also removed a few scuffs from the bodywork. When he had finished the car looked better than it did when it left the showroom. He was a great guy and did a great job. If you don’t have Supagard I would recommend you get it.

6 juni 2023
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Logotyp för Supagard

Svar från Supagard

Hi Mr. Richards,

Thank you very much for your 5 star review which is really appreciated. We are pleased that you have the superb finish that you would expect from a Supagard sealant on your car.

James Smyth
Technical and Purchasing Director

Betygsatt 5 av 5 stjärnor

Great company and great products.

Supagard applied their Bionic coating to my new Motorhome today using one of their local agents (JBR Valeting). The results are spectacular. The Supagard product backup and guarantee (3 years) combined with their stellar on line reviews convinced me to go with them. The support and information I received from the Glasgow HQ and their local rep (Jonny) was first class. Their contractor (Nick of JBR valeting) was on time, well equipped and did a very thorough job. I would have no hesitation in recommending Supagard, JBR valeting and their products.

16 maj 2023
Omdöme utan inbjudan
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Svar från Supagard

Hi John,

Many thanks for your 5 star review it is really appreciated and your compliments to all the team behind the brand.

James Smyth
Technical and Purchasing Director

Betygsatt 5 av 5 stjärnor

Absolutely first class Products.

Absolutely first class Professional service and from my experience top top products that 100% do the job there purchased to do.
I've had my new Nissan Qashqai paintwork treated with the lifetime guaranteed protector and it looks fabulous with great peace of mind, I've also purchased the wheel cleaner - protector and tyre dressing - Looks amazing.
I'll definitely be looking at purchasing the window protector after seeing first hand at my local Nissan the massive positive effect it as when spraying watch one screen then putting on the Wipers - Crystal clear vision.

Seriously amazing products. A1

16 maj 2023
Omdöme utan inbjudan
Logotyp för Supagard

Svar från Supagard

Hi Steve,
Thank you very much for the 5 star review and your lovely compliments towards all our products.
Your review makes it all worthwhile with the amount of time and effort we spend on every product to ensure a world class quality.

James Smyth
Technical and Purchasing director

Betygsatt 5 av 5 stjärnor

**UPDATE:** Called main office for info

******EDITED New Update****** 30th June 2023
After my original review where I wanted information on products and costs, see below.
I received as request to speak to Supagard directly to find out what the issue was.
First spoke to James then Martin.
It would seem there was some mishap somewhere. However, I was asked to call when I received my vehicle.
Considering the first call was a least 2 prior, speaking to Martin he remembered me and the make, model and colour. (Little surprised as I’m sure I wasn’t the only person to speak to Martin during the previous weeks).
As a result, my car now has the Supagard products applied today 30th June.
First of all my car was washed and dried, products applied both inside and out by the valet company, John took his time and applied the products both in and out and kept me informed as to what he was doing and at the end let me know how best to keep the car looking good. .i.e. keep washing it with the products 😁

Getting back to Martin and Supagard – today where everything is done online and mainly speaking to a chatbot or overseas customer service person.
Jmaes/Martin are very much hands on people and will resolve the issues and Supagard very much a company that cares for its products and customers alike.
Nice to see there are still a few companies and people who actually care about their business on a daily basis and relying on a good old fashion call to resolve issues.

11th May 2023
Called main office for info. Was asked to call local rep..
Wanted to know if there was a local place rather then main car dealer to apply supagard.

Still waiting.....
Can't be that good a product?

11 maj 2023
Omdöme utan inbjudan
Logotyp för Supagard

Svar från Supagard

Hi,

Thanks for your review, would you mind contacting me direct below and I will personally deal with your enquiry.

From time to time, things can get lost in taking down wrong phone numbers or email address's.

My Direct details:

james.smyth@supagard.com

07584 053553

Look forward to hearing from you.

James Smyth
Technical and Purchasing Director

Betygsatt 5 av 5 stjärnor

The product is great.....but.

The product is great, that is indisputable. My only "but" is that as an owner of a number of cars, (daily use & show cars) including two Volvo built limousines, I would like to be able to buy "business size" quantities of products such as Paintseal Cream, (with a business price)The largest size available is just 500 ml.
Even a 1 litre pack (with an appropriate price reduction) would be useful, or a discount for purchasing two 500 ml packs. A 5 litre container would be my preference.

4 maj 2023
Omdöme utan inbjudan
Logotyp för Supagard

Svar från Supagard

Thank you for your 5 star review, It would be our pleasure to supply you in larger quantities. If you look on our website we now have larger sizes available.

We have further discounts for trade customers too.

James Smyth
Technical and Purchasing Director

Betygsatt 5 av 5 stjärnor

SUPAGARD interior and exterior protection 2022 Kia

I purchased a new car from the dealership with a Supagard paint protection package having been told it had been treated with the Supagard interior and exterior protection only to find out that 6 months down the line it hadn't. I contacted Supagard and spoke to Martin up in Glasgow, an extremely polite and very helpful person who took my concerns onboard and raised a claim for the treatment to be applied at my home address on a day and time that suited me. Paul from the Supagard mobile service duly arrived on time and spent the morning preparing and finishing my car to a showroom condition. I can't praise Supagard (Martin and Paul) enough for their proffesionalisim and excellent customer service. Thank very much. Andy, Newport, South Wales.

2 maj 2023
Omdöme utan inbjudan
Logotyp för Supagard

Svar från Supagard

Hi Andrew,
Many thanks for the 5 star review, we appreciate your feedback.
I will pass on your compliments to Martin and Paul who are true ambassadors to the Supagard brand.

James Smyth
Technical and Purchasing Director

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