Having purchased a new e-bike I was advised by the retailer that bike theft is on the increase, although I bought a very expensive lock that resists angle grinding I felt insurance would be good ide... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I was given 30 days free cover when I collected my new bike, a relief. I had access to another insurer via CAMC membership but this was considerably more expensive. A bit of a back and forth over... Se mer
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My Churchill policy was transferred to Sundays for renewal on 6 August. Renewal date came and went, no sign of a renewal. Emailed a complaint. Explanation, technical glitch, policy cancelled. Renewal... Se mer
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We were incredibly upset by the theft of our EBike batteries but that feeling soon passed thanks to the team at Sundays Insurance and in particular Tristan He helped us enormously - the process o... Se mer
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Företagsinformation
Skrivet av företaget
Specialist bicycle insurance in the United Kingdom
Kontaktuppgifter
4,4
Utmärkt
432 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
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Easy to sort out
Easy to sort out, clearly explained and I was happy with the quote
7 januari 2026
Omdöme utan inbjudan
Svar från Sundays Insurance UK
That is exactly what we like to hear! We’re glad the process was smooth and that you’re happy with the quote. Thank you for choosing Sunday Insurance!
Bike insurance, thanks Jessica
Jessica was extremely helpful and answered all my questions, very polite and helpful throughout.
Would recommend to all.
Thanks
A & Y
7 januari 2026
Omdöme utan inbjudan
Svar från Sundays Insurance UK
Thank you so much! We agree, Jessica is a star. We’ll be sure to pass your kind words along to her—she’ll be thrilled to know she made your experience so positive. Thanks for the recommendation!
Recommended by Evans where I bought my e-bikes!
Staff called back when they said they would
Information was clear and concise
Quote was very reasonable
Documents emailed were straightforward and extra information on the security lock standards required sent immediately
22 december 2025
Omdöme utan inbjudan
Svar från Sundays Insurance UK
Thank you, Jill! We really appreciate you taking the time to share your feedback.
Bike insurance
I was looking for an insurance option for my bike and one of my buddies recommended Sundays. The whole website worked really easily. Their response over email was very quick. Hope I never have to use them though
24 december 2025
Omdöme utan inbjudan
Svar från Sundays Insurance UK
Hi Hugh, we’re glad you found our website easy to use and our team responsive. Thank you for your feedback!
Smooth, frictionless and gimmick free
A very smooth, frictionless quotation to purchase journey with no hidden surprises and clear explanations along the way.
With the greatest of respect, I hope I never have to make a claim, but my pre-purchase research paints the picture of an honest, friendly and helpful company.
22 december 2025
Omdöme utan inbjudan
Svar från Sundays Insurance UK
We’re glad to hear that your experience was smooth and straightforward. We appreciate your kind words and look forward to continuing to provide helpful and friendly service. Happy riding to you, Adam!
Really easy and hassle free experience…
Really easy and hassle free experience for a good insurance cover at a great price.
21 december 2025
Omdöme utan inbjudan
Svar från Sundays Insurance UK
Hi Wayne, thank you for your feedback! We’re glad you had a positive experience and are happy with your insurance cover.
Quick and affordable as well bike insurance as good…
Quick and affordable as well as good cover
18 december 2025
Omdöme utan inbjudan
Svar från Sundays Insurance UK
Thanks for taking the time to leave a review, Andrew!
60 seconds and speaking to a real person
Very suprised to be speaking to a human being after only 60 seconds on the phone , for an insurance company thats amazing.
Superior customer service , everything was explained and updated.
Would highly reccomend for cycle insurance
9 december 2025
Omdöme utan inbjudan
Svar från Sundays Insurance UK
Thank you so much! We pride ourselves on our next level customer service and great transparency and overall experience. We appreciate your recognition of the hard work that goes into successfully achieving this. Welcome to the Sundays team!
Affordable Cover fantastic service
Laure was fantastic in getting my claim processed and bike replaced within just over a Week
8 december 2025
Omdöme utan inbjudan
Svar från Sundays Insurance UK
Thank you for sharing your experience, Kurtis! We are proud of Laure for providing such efficient and helpful service, especially in processing your claim and replacement within a week. We aim to make these situations as stress-free as possible. Enjoy your bike!
Good experience with Sundays Insurance…
Good experience with Sundays Insurance after my bike got stolen.
Laure was incredibly helpful and I got my full insurance back following supplied CCTV footage and proof of purchase documents
5 december 2025
Omdöme utan inbjudan
Svar från Sundays Insurance UK
Amazing news, Benjamin! Huge thanks for the shout-out for Laure. We're happy we could get your full insurance returned so quickly after the theft. We hope you’re back on a new bike soon!
Faulty application form
Would not accept the estimated cost of my e-bike in any form
27 november 2025
Omdöme utan inbjudan
Svar från Sundays Insurance UK
We are extremely sorry to hear that you are having a difficult time! We have not encountered such a problem before and would love to make it up to you. In order to intervene and try to resolve the matter for you as soon as possible, kindly email us your details to hello@sundaysinsurance.co.uk so we may assist as soon as possible!
After having the free months bike insurance…
After having the free months bike insurance for a month I was quite happy with the quote for 12 months cover which seemed very reasonable
31 oktober 2025
Omdöme utan inbjudan
Svar från Sundays Insurance UK
Thank you for sharing your experience! We’re really pleased to hear that your free month of bike insurance gave you confidence in our service and that you found our 12-month quote reasonable. It’s great to know our cover is meeting our customers’ expectations, and we’re always here to support you with your bike insurance needs.
Terrible help
Terrible help, excess charge of 100 pound meant there was no point in me signing up for insurance to help me cover repairs to the bike.
23 november 2025
Omdöme utan inbjudan
Svar från Sundays Insurance UK
Hi Rebecca,
Thank you for your feedback. We’re sorry to hear that you’re disappointed.
We’ve looked into your case, and we can confirm that when you activated your 30-day free insurance, you agreed to the policy terms, including the fixed excess that applies to this complimentary cover. Because the repair cost for your puncture was lower than the excess, no claim payment could be made.
Our comprehensive paid policies do offer flexible excess options, allowing customers to choose from three different excess amounts to suit their needs. However, the 30-day free cover has a set excess that can’t be adjusted.
We understand this may be frustrating, and we’re here if you’d like to discuss your options or learn more about the different cover levels available.
Great Communication
Really prompt, clear & helpful communication.
18 november 2025
Omdöme utan inbjudan
Svar från Sundays Insurance UK
Thank you for the lovely feedback, Carmen! We're really pleased to hear that you found our communication prompt, clear, and helpful. We're always here if you need anything.
Svar från Sundays Insurance UK
Thank you so much! That means a lot to us.
We are thrilled to hear that you're happy with our company and the quotes we provide. Your high recommendation is the best compliment we could receive!
If you ever have any questions or need anything at all, please don't hesitate to reach out.
Not suitable for my situation.
Sunday's took over my existing policy management from another firm on renewal, but increased the premium by 40%. Managed to find appropriate cover with another company at much reduced premium. My dealings with Sundays were cordial and professional.
17 november 2025
Omdöme utan inbjudan
Svar från Sundays Insurance UK
Thank you for your review. We're pleased that your interactions with us were cordial and professional.
We're sorry that the premium increase led you to switch providers. We understand the importance of value and hope that we may have the opportunity to provide you with a competitive quote in the future.
Great service
Very easy to start a policy, haven't had a claim yet, but everything up to now has been done very quickly and very professional
Wouldn't hesitate in recommending.
17 november 2025
Omdöme utan inbjudan
Svar från Sundays Insurance UK
That's wonderful feedback! We love hearing that the start of your policy was very easy and that our team has been quick and professional so far.
We truly hope you never need to make a claim, but rest assured that our claims process is designed to be just as quick and professional as your setup experience.
Thank you so much for the high recommendation! We appreciate your confidence in us.
Sundays insurance were great
Sundays insurance were great. Laure was really helpful and patient in helping me through the process!
14 november 2025
Omdöme utan inbjudan
Svar från Sundays Insurance UK
That's wonderful to hear Angelica! We're so glad that Laure was helpful and patient while guiding you through the process. We know this to be true about her in general, she is s superstar!
We pride ourselves on our team's commitment to making the insurance process as smooth and stress-free as possible. We will certainly pass along your kind words to Laure and the team!
Thanks for sharing your positive feedback!
No claim yet…efficient, friendly and helpful
No claim yet, luckily, however, looks like a comprehensive policy with good optionality and staff have been very efficient, friendly and helpful.
7 november 2025
Omdöme utan inbjudan
Svar från Sundays Insurance UK
Thank you for taking the time to share your feedback. We are pleased to know that you recognise the policy to be comprehensive and appreciate the available optionality. Providing an efficient and helpful service experience is something we focus heavily on, and we value your recognition of our staff. Welcome to Sundays!
Not the Best Choice for Premium Bikes – My Experience with Sundays Insurance
At first, Sundays Insurance might seem good their customer service is decent, but honestly, that’s true for most insurance companies. The real problem shows up when you actually need to make a claim, especially if you own a high-end bike.
I had a crash on my Specialized S-Works SL8, which resulted in a cracked top tube. Instead of replacing the frame, Sundays Insurance insisted on repairing it simply because it was the cheaper option for them. Specialized offered me a crash replacement deal with a 35% discount on a new frame, but Sundays refused to cover that and forced me to go with the repair route.
Here’s why that’s a big issue: once a carbon frame is repaired, you lose your manufacturer warranty. The repair shop only provides a limited warranty for their repair work, which is nowhere near the same as having a full factory warranty.
If you have an expensive bike, I strongly recommend not insuring with Sundays. Their policy might sound good on paper, but when it comes time to make a claim, they’ll push for the cheapest solution rather than what’s actually best for you or your bike even if that means you lose your warranty or end up with a less valuable frame.
5 november 2025
Omdöme utan inbjudan
Svar från Sundays Insurance UK
Hi Mohamed,
We recognize your frustration over our decision to pursue a repair instead of covering a replacement, especially given the manufacturer's crash replacement offer. We know this decision involves a considerable difference in cost between repair and replacement. Our focus is always on finding a fair outcome for our customers while adhering to the terms of the policy and the principles of insurance claims management, which means evaluating the most appropriate and cost-effective remedy for the damage sustained.
It is important to clarify that manufacturer warranties are typically void once a carbon frame sustains crash damage, regardless of whether it is repaired or replaced through an insurance claim. We have an obligation to consider all facets of the claims (repair vs. replacement cost as well) as it is a necessary part of any claim assessment, and why we always prioritize the structural integrity and safety of the bicycle.
We have ensured to make the best possible decision in your specific case, but we are happy to give you a call should you wish to discuss this further.
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