Having purchased a new e-bike I was advised by the retailer that bike theft is on the increase, although I bought a very expensive lock that resists angle grinding I felt insurance would be good ide... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I was given 30 days free cover when I collected my new bike, a relief. I had access to another insurer via CAMC membership but this was considerably more expensive. A bit of a back and forth over... Se mer
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My Churchill policy was transferred to Sundays for renewal on 6 August. Renewal date came and went, no sign of a renewal. Emailed a complaint. Explanation, technical glitch, policy cancelled. Renewal... Se mer
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We were incredibly upset by the theft of our EBike batteries but that feeling soon passed thanks to the team at Sundays Insurance and in particular Tristan He helped us enormously - the process o... Se mer
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Företagsinformation
Skrivet av företaget
Specialist bicycle insurance in the United Kingdom
Kontaktuppgifter
4,4
Utmärkt
432 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
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Really easy with no sales pressure
Really easy with no sales pressure
14 maj 2026
Omdöme utan inbjudan
Svar från Sundays Insurance UK
Thank you so much for the feedback! We believe choosing insurance should be straightforward and stress-free, so we're thrilled to hear you felt zero pressure. Happy riding!
Tristan Kumm from the claims team…
Tristan Kumm from the claims team provided excellent customer service and responded to all my queries in a very prompt manner. The turnaround to process the claim was fast. I would recommend Sunday Insurance for anyone looking for bike insurance.
8 maj 2026
Omdöme utan inbjudan
Svar från Sundays Insurance UK
Thank you so much for the fantastic review! We are thrilled to hear that Tristan looked after you so well and got your claim processed quickly. Fast, prompt communication is exactly what we aim for when things go wrong. I’ll be sure to pass your kind words along to Tristan—he’ll be delighted to hear them! Thank you for the recommendation, and happy riding!
Very smooth experience
Very smooth experience. Responded quickly. Sundays Insurance contacted the bike shop directly after they provided a quote of damages sustained from my bike crash.
1 maj 2026
Omdöme utan inbjudan
Svar från Sundays Insurance UK
We are so sorry to hear about your crash, but we’re glad we could make the recovery process a little easier for you! Taking the middleman stress out of the equation by dealing with the bike shop directly is exactly how we like to do things. Wishing you a speedy return to the road!
Excellent Sundays service, and claim experience
Tristan Kumm was excellent in providing me with clear and informative instructions and responses, and he expedited the whole claim process for me. It was only a few days between submitting the claim, to Sundays reviewing it, then accepting it and then transferring funds to my account to help me pay for the works to my bike. I couldn’t recommend the whole process more highly.
29 april 2026
Omdöme utan inbjudan
Svar från Sundays Insurance UK
Thank you so much for the fantastic feedback! We are lucky to have Tristan on our team, and he’ll be delighted to hear he could make the process so seamless for you. Our goal is always to get our riders back on their bikes as quickly as possible, so we're thrilled the funds reached you in just a few days. Safe riding!
Svar från Sundays Insurance UK
Thanks for the feedback! We aim to keep things simple and our rates sharp. Glad we hit the mark for you!
Great and prompt service
I recently had a bike accident and heard back from the team really quickly. I was assisted by Tristan Kumm who was super prompt and helpful.
30 mars 2026
Omdöme utan inbjudan
Svar från Sundays Insurance UK
We appreciate the feedback! Safety and support are our top priorities, and we’re glad Tristan Kumm was able to provide the prompt assistance you deserved. Thank you for choosing us, and we hope you’re doing well after your accident.
A happy ending
We were incredibly upset by the theft of our EBike batteries but that feeling soon passed thanks to the team at Sundays Insurance and in particular Tristan
He helped us enormously - the process of filing our claim was straightforward thanks to his advice.
The timeline from doing this to having our claim accepted and paid out was only a few days.
We are happily back riding thanks to him!
14 april 2026
Omdöme utan inbjudan
Svar från Sundays Insurance UK
Thank you for taking the time to share this! We know how incredibly upsetting it is to deal with theft, but we’re so glad Tristan was there to help turn that feeling around for you.
Our goal is always to make the claims process as straightforward and stress-free as possible, so it’s wonderful to hear that you were back on your bikes within just a few days. We’ll be sure to pass your kind words along to Tristan - he’ll be delighted to know he made such a difference!
Happy riding, and we’re so glad to have you back on the road!
Very impressed with the service…
Very impressed with the service provided by Sundays. They replaced all the items of clothes damaged in my crash as well as covering all the fees for the damage and repairs to the bike.
The communication was quick and easy. Tristan Kumm was the agent helping me throughout this process and he was excellent.
23 april 2026
Omdöme utan inbjudan
Svar från Sundays Insurance UK
Thank you so much for your kind words and for taking the time to share your experience, James. We are very sorry to hear about your crash, but we are glad we could help get you back on the road by covering both your bike repairs and your cycling kit.
We are especially pleased to hear that Tristan Kumm provided such excellent support throughout the process. We strive to make communication as seamless as possible during what we know can be a stressful time, and I will be sure to pass your praise along to him.
Wishing you many safe and enjoyable rides ahead!
Great people to deal with
Great people to deal with. Great product and service with an excellent price for bike cover.
I thoroughly recommend.
Michael Haywood Durham
22 april 2026
Omdöme utan inbjudan
Svar från Sundays Insurance UK
Dear Michael,
Thank you for the high recommendation! We are delighted to hear that you’re pleased with our service and that our pricing hit the mark for you.
Providing great value and a smooth experience for our fellow cyclists is what we’re all about. We truly appreciate you choosing Sundays to protect your bike.
Happy riding!
Very Positive Review
I was contacted by a really nice lady called Jess.
Jess was very nice to talk to, very patient and made the entire process easy to go through.
I would give Jess an A*.
17 april 2026
Omdöme utan inbjudan
Svar från Sundays Insurance UK
Thank you for sharing your experience! We pride ourselves on being patient and helpful, so it’s great to hear that Jess hit the mark. We will definitely pass your kind words along to her.
1 star
1 star. Do not insure your bicycle with this company.
Sundays Insurance is the consumer-facing brand. Red Sands Insurance Company (Europe) Limited is the underwriter. This review applies to both — they operate as one.
My bicycle (high value S Works SL8) was stolen from my workplace. I had locked it to a fixed post with an approved lock. I reported it to the police, to my employer, and filed a claim the same day. Red Sands declined the claim. They argued the lock was not engaged at the point of theft — it was, but released through an unexpected chain of events outside my control. They then accused me of dishonesty because I initially named the wrong lock — an honest mistake I corrected immediately. They invoked a fraud exclusion over it.
I provided a witness statement, pushed my employer and the police to share CCTV, and gathered every piece of evidence I could. Red Sands used every procedural angle available to avoid paying out.
It took eighteen months, a formal complaint, and the Financial Ombudsman issuing a final decision to force Red Sands to accept the claim. The ombudsman rejected both of their grounds for declining — the security condition and the dishonesty allegation — and ordered them to pay out plus compensation. Red Sands objected. The ombudsman dismissed their objections and confirmed the decision unchanged.
Eighteen months of correspondence, evidence-gathering, and emotional energy — while working full-time as a doctor — for an insurance company to do the one thing it exists to do. An honest correction about a lock became a fraud allegation. A stolen bicycle became an ordeal.
Do not use Sundays Insurance or Red Sands for bicycle insurance. If you cycle and your bike has any value, insure it elsewhere. With anyone else.
Happy to provide a reference number from the Financial Ombudsman case.
10 april 2026
Omdöme utan inbjudan
Svar från Sundays Insurance UK
Thank you for sharing your perspective. We sincerely regret the length of time it took to reach a final resolution, as well as the stress this may have caused.
We have accepted the final FOS finding and communicated the settlement to you without delay.
In terms of the timeline, the claim went through a detailed, multi-stage review process with the Financial Ombudsman Service. During this process, there were two separate assessments where the FOS Investigator agreed with our decision based on the policy terms. During the Ombudsman’s escalated review, the decision and findings of the investigators were overturned.
While we followed the independent guidance provided at each stage of the process, we recognise that the differing outcomes contributed to your frustration.
NON-STOP SALES HASSLE
NON-STOP SALES HASSLE! If what you love is being bombarded with daily (sometimes more than daily) sales calls & emails. Sundays are the insurer for you. Otherwise- avoid.
27 mars 2026
Omdöme utan inbjudan
Svar från Sundays Insurance UK
We are incredibly sorry to hear this. We aim to be helpful, not a 'hassle,' and it sounds like we’ve clearly missed the mark here. This is not the experience we want for you. If you feel comfortable please email us with your contact details and we’ll make sure your preferences are updated immediately so the contact stops. Thank you for being honest with us.
Renewal Essentials
Company explained clearly a misunderstanding. Polite and informative. Good value cover.
14 april 2026
Omdöme utan inbjudan
Svar från Sundays Insurance UK
Transparency is key for us, so we're happy to hear our team provided clear and polite support. Thank you for the review and for choosing us for your cover!
I was looking to change my bike…
I was looking to change my bike insurance and after an online quote, Peter called me back promptly.
He was very helpful and well informed with time to discuss my needs.
He was interested in cycling and in my situation and made the whole experience worth while.
9 april 2026
Omdöme utan inbjudan
Svar från Sundays Insurance UK
Thank you for the review, Graham! We're glad Peter could provide the prompt and informed service we strive for. Taking the time to understand our customers' unique needs is our top priority. Welcome to the Sunday’s family!
Great experience
Great experience! Who said getting Bike insurance was a bind? Jessica was funny and made the process “user friendly”. The quote offered for two bikes of mine was very competitive and I would have been a numb skull not to have taken this forward. Thank you Sundays 👌🏾💯
10 april 2026
Omdöme utan inbjudan
Svar från Sundays Insurance UK
Thank you for the fantastic feedback, Peter! Who says insurance can't be a bit of fun? We’re so glad Jessica made the experience 'user-friendly' for you. We’ll be sure to tell her she’s officially saved you from 'numb skull' status with that competitive quote. Happy riding!
Needed new bike insurance so found…
Needed new bike insurance so found Sundays through their good reviews. Gave them a ring and spoke with Danny who went through the process explaining everything clearly to me. Very professional and quick and the premium was exceptional. The whole experience, along with the good reviews, gave me confidence I had made the right choice
8 april 2026
Omdöme utan inbjudan
Svar från Sundays Insurance UK
Welcome to the team! It’s great to hear that our community's reviews led you to us and that Danny lived up to the hype. We know how important that peace of mind is when choosing cover, so we're thrilled he could make the process quick and clear. Thanks for the vote of confidence, Joe!
Supportive, understanding and human
Once again had to unfortunately call upon the help of Sunday's insurance after having a second MTB stolen and knife point. Once again Sunday's insurance saved the day(so to speak)
They have replaced the bike like for like, took them less than 24 hours to accept the claim, Laure was such a help, friendly and professional. They explained everything I needed to provide to help the claim along. Hopefully this will be the last time I have to use Sunday's insurance but if I do need to I know that they will be as supportive as they can be.
7 april 2026
Omdöme utan inbjudan
Svar från Sundays Insurance UK
We are so incredibly sorry to hear about the circumstances of your claim. Being targeted like that is a traumatic experience, and we are just glad you’re safe. We’re grateful we could be there to 'save the day' and get your MTB replaced so quickly. Laure will be so heartened to hear her support made a difference during such a tough time. While we truly hope you never have to call us again, we’ve always got your back if you do. Take care of yourself.
Svar från Sundays Insurance UK
Short, sweet, and to the point - we love it! Glad we could get you insured and back on your bike without any unnecessary delays.
Thanks for choosing us, Michelle!
Speedy service for speedy riders
Really quick responses, always friendly and helpful. Super quick turn around with my claim to get my bike back race ready. Thanks to Tristan Kumm who handled my case
27 mars 2026
Omdöme utan inbjudan
Svar från Sundays Insurance UK
Thank you for sharing your experience! Claims can be a stressful time, so we’re thrilled Tristan could make the process quick and easy for you. Providing fast, friendly support is our top priority. We're glad to have played a part in getting your bike back in top shape!
This team make it's happiness
From day one until the very end, Tristan showed a highly professional approach. He provided clear direction and was always focused on finding the best solution for my case.
The whole process was smooth, efficient, and well handled. I felt supported throughout, and everything was explained in a straightforward and honest way.
Great service — I would definitely recommend.
24 mars 2026
Omdöme utan inbjudan
Svar från Sundays Insurance UK
Thank you so much for the kind words Andre! We are thrilled to hear that Tristan provided the clear direction and support you needed throughout your case. Our goal is always to make complex processes as smooth and honest as possible, and we’ll be sure to share your feedback with Tristan and the rest of the team. We appreciate the recommendation!
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