Can’t recommend these guys enough. They were incredibly helpful throughout my experience and the quality of flooring is second to none. They have a huge range of flooring at competitive prices and wil... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Great quick service for getting samples to us. Not so sure about getting a call from stories about measurements before we even received our samples.
Product was engineered wood flooring. I understand it is a natural product, but boards were filled with a colour that did not match the wood. some pieces appeared to have been burnt. Only good part... Se mer
I ordered some engineered wood flooring. When it arrived I wasn’t happy with the colour. Stories flooring were fantastic. They gave me some alternatives to choose from. Arranged collection of the floo... Se mer
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Företagsinformation
Skrivet av företaget
Stories Flooring Unit 2 Wortley Business Park Amberley Road Leeds LS12 4BD 01133200223 info@storiesflooring.co.uk
Kontaktuppgifter
Unit 2 Wortley Business Park,, Amberley Road, LS12 4BD, Leeds, Storbritannien
- 01133200223
- info@storiesflooring.co.uk
- storiesflooring.co.uk
4,6
Utmärkt
2 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 73 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Kenton and the whole team were great
Kenton and the whole team were great. I have been pleased with the service. It is too early to comment on the floor as this will not be put down for several weeks time, but I was very pleased to benefit from the additional discounts offered as part of black friday/november etc
18 november 2025
Svar från Stories Flooring
Hi Jem,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Great service from Kenton
Kenton went above and beyond to help me find the right flooring for our annexe. It was his 5* customer service that ensured we made the purchase with Stories Flooring and not purchase else where.
A real credit to the company
2 december 2025
Omdöme utan inbjudan
Svar från Stories Flooring
Hi,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Disgusting service
Disgusting service, and the customer service is non existent. My flooring went missing in shipment, I was not informed at any points and continued to chase my delivery daily, repeatedly told I would receive my flooring in sufficient time, still waiting for a callback weeks later regarding my complaint.
17 november 2025
Svar från Stories Flooring
Melissa,
Many thanks for your time on the phone and please accept my apologies again. Our communication could have been so much better on this occasion through the delay and post refund when you were not given the courtesy of a call back.
We will pick up internally and improve our service from your feedback
Gareth
Missing part of the order
Missing part of the order, still no return phone call or email
17 november 2025
Svar från Stories Flooring
Hi John,
We have really let ourselves down on this one. We have a note you logged this but it has not been actioned. That is one of the team on the naughty list! I have refunded the cost of the missing item but will also dispatch it as per conversation with your partner.
Apologies again for the poor service
Gareth
Svar från Stories Flooring
Hi Susan,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Svar från Stories Flooring
Hi Yvonne,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Svar från Stories Flooring
Hi Darren,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Good quality product at a good price…
Good quality product at a good price backed up with good customer service. The additional 15% discount that was available made it a good purchase
5 november 2025
Svar från Stories Flooring
Hi Pete,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
In a dispute over faulty flooring…
In a dispute over faulty flooring installed 5 months ago. Delaminating and warped. Chris is passing the blame on the fitter whilst insisting SPC can only be fitted on screeded concrete floor and then making excuses that he doesn't know all the facts as he's not a fitter, he only sells the stuff. I suggest to learn your facts about the product you're selling. Discovered that the planks inside of the leftover box never touched by the fitter were all warped too. Explain that to me Chris. Their 20 year warranty has to go through their Chinese manufacturer. I heard it all now. Dreadful experience.
3 december 2025
Omdöme utan inbjudan
Used company twice and the wood is…
Used company twice and the wood is great quality.
7 november 2025
Svar från Stories Flooring
Hi Kirsteen,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Highly recommend Stories Flooring!
My experience from start to finish with Stories Flooring has been excellent. They were super responsive to all my questions on the flooring I chose. I also ended up needing more flooring and they were able to source me 3 extra packs when the flooring had sold out.
Special thanks to Gareth who kept me informed on the extra flooring I required and was able to source and get this out to me next day. Highly recommend this company!
1 december 2025
Omdöme utan inbjudan
Svar från Stories Flooring
Hi Jacqui,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
The flooring was delivered on time and…
The flooring was delivered on time and carefully stored immediately
24 november 2025
Svar från Stories Flooring
Hi Maureen,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Svar från Stories Flooring
Hi Jody,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Svar från Stories Flooring
Hi Gary,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
The guys I dealt with were great
The guys I dealt with were great. Got a great product at a fair price. Delivered on time.
3 november 2025
Omdöme utan inbjudan
Svar från Stories Flooring
Hi Leigh,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
The team at Stories are great to work…
The team at Stories are great to work with and the products and prices are also hard to beat, I have built a new home and have purchased over 150m2 of their engineered flooring in 3 different products and it all looks superb, highly recommend
24 oktober 2025
Svar från Stories Flooring
Hi Phil,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Very easy to use the website
Very easy to browse the different kinds of floorings and very easy to work out how much we needed
22 november 2025
Svar från Stories Flooring
Hi Jill,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Flooring arrived with out any hitches
23 september 2025
Omdöme utan inbjudan
Svar från Stories Flooring
Hi Clive,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Svar från Stories Flooring
Hi Archie,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
The delivery was not met on the…
The delivery was not met on the allocated day. I wish comapnies would stop using Evri as they are awful
19 november 2025
Svar från Stories Flooring
Hi Saskia,
Many thanks for the feedback. The free samples were attempted delivery on 21/11 and are back out for a 2nd attempt today.
Let us know if you like them and would like to place an order
Gareth
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