After years of paying for a timeshare were never used once we found Stonegate. We worked with several case managers. All of them kept us apprised but Lauren Hickey went out of her way to make sure we... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
After years of paying for a timeshare were never used once we found Stonegate. We worked with several case managers. All of them kept us apprised but Lauren Hickey went out of her way to make sure we... Se mer
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This would have been a 5 star rating but our case has not yet been resolved completely. We are happy with the people and the effort they are making to reach a fair resolution and I am very happy wit... Se mer
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Brandy has taken over my account and is very diligent in keeping me informed and utd with progress. The response time on emails and phone calls has been very good, and she has really taken ownership... Se mer
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My husband and I sat for one hour with Stonegate Firm on phone on Sept. 8, 2026. Stonegate as for much information and gave us very little information back. Never discussed Stonegate’s fees, plan fo... Se mer
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Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 65 % av sina negativa omdömen
Svarar vanligtvis efter mer än 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I was grateful that Joy called me and we were able to talk. She was able to clear some issues up and put my mind at ease.
Mark was extremely help and very polite and made this initial experience very pleasant and very hopeful. He had a very kind voice very soft-spoken easy to understand and very patient.
Stephane handle everything that I ask about and set me up in a professional manner.
Brock was so professional, honest, and easy to work with. He made me feel confident that I made the right decision to go with Stonegate!
I talked with Chip and he answered all the questions I had about the Timeshares cancelation process. He was very clear, honest, and up front.
They were very respectful and very dependable and they listen to everything and they have confidence
I was hesitant at first until I spoke with Anthony Deverso… We spoke for a few hours and Anthony calmed my nerves as he was explaining the procedures… Anthony answered all my questions patiently and in depth! I am looking forward to having Stonegate Firm represent me and my wife!
Gilda is a breath of fresh air. She has a happy positive disposition and is always helpful and gets things done. Sure eases my mind in a stressful situation.
Gilda that I was talking to was very helpful. She was able to answer all of my questions and talk me through the process of getting my solar contract canceled or modified. Looking foreword to settling this contract!
I called because my wife and I felt we were coerced and we wanted out asap well a gentlemen by the name "Brock" took my call and he led me from step by step and I was able to send the cancellation letter and he did it within the time frame that I had
he helped me and he it out of his heart, thank you Brock
Anyone whose in the same situation needs to look up Stongate
Michelle Arnold was the key to why I chose to go with Stonegate. She was helpful in explaining what Stonegate would do for me and above all she was not pushy. When I told her I would think about it and call back when I'm ready she simply said ok. I have talked to many firms and the biggest turn-off was the constant badgering and calling and if you don't sign up now I'm not sure if we van guarantee this amont. The list goes on and on. Michelle simply explained and told me how much it would cost, that's it. That's why I called her and signed up. Also just a really nice person to talk to.
My experience with Stonegate has been great. Michelle Arnold assisted me with getting the process started. She is kind, has a great personality, and made me feel comfortable with going forward with canceling my timeshare. She assured me that it will be a success. Michelle explained the steps and was patient with answering all of my questions. I am looking forward to celebrating when this is over.
Michelle Arnold was a pleasure to talk to. She was very knowledgeable on my situation and what I needed to do answered my Questions and help me feel that I had a way out
She explained what I need to know and the process i have to go through
Brock was awesome. Articulate, intelligent, concisely and thoroughly answered all my questions, and his response time was unprecedentedly quick. Even when I had a question at 10:00 p.m. On Sunday night, he immediately responded. That's crazy and awesome.
Brock headed me in the right direction without requiring an attorney to sort it out. Hopefully it works. Thanks
I’ve always been Leary of time share exit companies, so many basically scammers out there. When I spoke with Brock and he explained that I may not need his companies services, that Hilton had some sort of built in exit strategy in their contracts. He actually sent me a link on where to find it. Also said if they fight you get back in touch with me and I’ll send it to our legal department. Never felt pressured to buy anything, quite the contrary, gave me free advice. Should I have any issues with Hilton I’ll definitely call Brock back at Stonegate.
As written in other reviews, Brock was great. Very responsive and knowledgeable. I set up an account hat the company debited monthly and that's it. Anytime I was looking for an update on my caase, I had to go through numerous people on the other end to find my account rep. They successfully took all the money they said they would and I have no idea, 16 months down the road, where my case stands.
My wife who spoke to a rep there last week, her name was Hannah, was extremely rude to my wife and overly pushy. Why does she think she has to be pushy, just because she says she works for a law firm, I can tell you one thing, I would never do business with her or this company based on how my wife was treated. There is no call for anyone to be pushy or rude. My wife inherited a bad deal on a timeshare from her mother and she just needed help and this woman just made my wife feel even worse about the situation. If this is the kind of people that work for this company I would advise everyone to look elsewhere for help.

Svar från Stonegate Firm
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