I received the AMEX Black Card, and it looked great. The problem is that, as I used the card, scratches would appear where the black surface had worn off. This happened as soon as I started using the... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Best skin for Amex. Price is high because it is the best quality. Almost 1:1. Use steel skins for Amex skins, others company's are bad quality. That's why it's cheaper. Good customer service,... Se mer
Got an email asking me to leave a review, I bought the black Amex card from them and can't complain its perfect. Never expected a simple card have such an effect on people, waitresses and workers chan... Se mer
Impossible to communicate with them, they advertise 5-7 days delivery, it took 15 days to me, they never answered to give me any update, and now that I got the card, is already loosing the color, and... Se mer
Företagsinformation
Skrivet av företaget
We create personalised functional metal bank cards with the customer's own choice of design.
Kontaktuppgifter
Stanmore Business & Innovation Centre, Howard Road, HA7 1BT, London, Storbritannien
- +44 (0)330 043 1548
- support@steelskins.co
- steelskins.co
2,9
Medel
167 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har inte besvarat negativa omdömen
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
The card doesn’t work and now I’m…
The card doesn’t work and now I’m barely getting a reply, so I’m going to dispute the charge if no one responds to assist me.
17 september 2024
Svar från Steel Skins Inc.
Hello David,
We’re sorry to hear that the card conversion process initially failed. I can see here that we responded in a timely manner and provided a 100% off discount code for you to order the replacement.
We’d like to clarify that your replacement card was processed and shipped some time ago as part of our commitment to resolving the issue.
If you’re facing any additional issues, please don’t hesitate to contact us at support@steelskins.co so we can assist further.
Thank you for your patience and understanding.
Regards,
Steel Skins Team
After long waiting the final product is…
After long waiting the final product is in bad quality/:
31 augusti 2024
Svar från Steel Skins Inc.
Hello Baruch,
Apologies for the late response to your review. We're sorry to hear that the J.P. Morgan Chase Reserve card you received was unsatisfactory.
Unfortunately, I couldn’t find any support tickets regarding the issue. Could you kindly reach out to us at support@steelskins.co to provide more details about the problem?
We’d be more than happy to offer a replacement.
Regards,
Steel Skins Team
Scammer/Fraudsters.
Shipped my card to their address as instructed. Immediately swiped my card at a supermarket, cafe, mall in London. Was alerted by Amex about these transactions since they see my card being swiped in London and 2 min later in Canada.
Do not ship your card to these guys.
8 september 2024
Omdöme utan inbjudan
Svar från Steel Skins Inc.
Hello Angus,
We're deeply sorry to hear that. I've went ahead and looked into this and I could see that the team are urgently trying to get in touch with you regarding this. We're investigating whether it was stolen from our office building or if it was delivered to the wrong address by the courier you have shipped it with.
Kindly get in touch with the team as soon as possible at
support@steelskins.co
Thank you.
Regards,
Steel Skins Team.
Had my card since July
Had my card since July. Super hard to get ahold of. Every answer is product is delayed. Delayed, delayed. It’s now two days away from September.
29 augusti 2024
Omdöme utan inbjudan
Svar från Steel Skins Inc.
Hello Jason!
We're sorry to hear that you've had an issue with our service. I can see that the order placed was a pre-order for the American Express Centurion classic card. We deeply apologise for the long delays however as per our Terms of Service, pre-orders are subject to delays.
However, I can confirm we have received our restock and are processing all pre-orders.
As a form of compensation, we would like to offer you a 20% discount on your future purchase.
If there's anything else we could assist you with please do not hesitate to get in touch with us via email at support@steelskins.co
Regards,
Steel Skins Team.
Excellent experience with both cards…
Excellent experience with both cards fast and immediate response
8 augusti 2024
They put the wrong information on the…
They put the wrong information on the card I ordered and now are refusing to answer any questions or replace it.
11 augusti 2024
Svar från Steel Skins Inc.
Hello Marc!
We're sorry to hear that you've had an issue with our service. I've went ahead and looked into this and I could see that we weren't able to respond to you via WhatsApp due to Meta's irritating 24 hour rule where the chat session expires after 24 hours meaning we cannot respond unless the requester sends another message. We deeply apologise for the inconvenience caused.
I can see here that we've gotten in touch wtih you via email instead and have offered a replacement for the mistake. It seems to be solved as we've received confirmation from you via email.
If there's anything else we could assist you with please do not hesitate to get in touch with us via email at support@steelskins.co
Regards,
Steel Skins Team.
Great product!
22 juli 2024
Good job
Wow, the product looks amazing and the card was returned to me so quickly! I'm really impressed with the speed and quality. Great job!
20 juli 2024
Alles bestens!
Es hat alles geklappt! Binnen 7 Tage war die AMEX Centurion bei mir! Die neue AMEX Karte funktioniert. Alles Top!
18 juli 2024
Svar från Steel Skins Inc.
Hallo,
Vielen Dank für Ihre tolle Bewertung! Wir freuen uns sehr, dass alles reibungslos geklappt hat und Sie Ihre AMEX Centurion Karte innerhalb von 7 Tagen erhalten haben.
Es ist großartig zu hören, dass die neue AMEX Karte einwandfrei funktioniert. Wenn wir Ihnen in Zukunft bei etwas helfen können, zögern Sie bitte nicht, uns unter support@steelskins.co zu kontaktieren.
Vielen Dank, dass Sie sich für Steel Skins entschieden haben!
Beste Grüße,
Ihr Steel Skins Team.
Ware kam nie an
Ware kam nie an. Geld ist weg und eine neue Kreditkarte muss ich nun auch bestellen. Kommunikation über Email und WhatsApp leider nicht möglich, da einfach keine Antwort gekommen ist.
15 juli 2024
Svar från Steel Skins Inc.
Hello Julian,
Apologies for the late response to the review. We're sorry to hear that you've had a negative experience with us.
I’ve looked into this and can see that the order you placed was a pre-order for our American Express Centurion card (Classic). However, there was a delay in the restock, which caused the pre-order to take longer to process.
Please note that our WhatsApp support channel has been discontinued for technical reasons. You should have received an auto-reply message explaining that WhatsApp is no longer available as a support channel.
According to the tracking information, the order has since been processed and received.
If there’s anything we can assist you with regarding the product, please do not hesitate to email us at support@steelskins.co.
We’d like to apologise for the delay that affected all pre-orders including yours. As a gesture of goodwill, we'd love to offer you a 15% discount on any card for a future purchase. Kindly email us to claim the discount code.
Thank you.
Regards,
Steel Skins Team
Svar från Steel Skins Inc.
Hello Lou,
Apologies for the late response to the review. We're sorry to hear that you've had a negative experience with us.
I did some digging and can see that we offered a replacement. However, since we were unable to provide a shipping label for the return as you requested, we went ahead and issued a full refund for the order instead.
We apologise for any inconvenience caused. Please note that our website states there is always a small chance of failure during the transplant process due to certain chips being more fragile.
We hope you may reconsider and try the process again at any time in the future.
Thank you.
Regards,
Steel Skins Team
Disgusting customer service
Disgusting customer service, i ordered my card is been 1 month still nothing arrived, and they ignored my email
23 juni 2024
Omdöme utan inbjudan
Svar från Steel Skins Inc.
Hello Gennaro,
I can see here on your order that we have not received a card from you to convert or a request to for self-transplant at home, hence why your order has not been processed.
The order confirmation email very clearly states that orders are only processed once we receive a card or a request via email to proceed with D.I.Y self-transplant (where we dispatch the personalised card with an empty chip slot directly to you to complete the transplant).
I also cannot seem to find any support tickets from your email that we have on file. Please email us at support@steelskins.co or get in touch with us via other channels on our contact page: https://steelskins.co/contact/
Regards,
Steel Skins Team.
Svar från Steel Skins Inc.
Hello Antonio,
I've investigated your complaint and I can see here that your order has been processed and dispatched however Italy customs has rejected the shipment hence why you have not received it.
I can see here that we've tried to get in touch with you multiple times with no response in order to arrange a re-shipment therefore the team decided to go ahead and re-ship it anyways via DHL 1-2 business days free of charge.
We'd appreciate if you could remove your defaming review.
Regards,
Steel Skins Team.
Svar från Steel Skins Inc.
Hello Jaycee,
I've investigated your complaint and I can see that a chargeback was opened on the order before we were able to receive your card and process it.
I see that you offered to re-pay the order once we received your card and the chargeback case showed up. However, as the support team has said: we can only accept a chargeback case closure confirmation from your bank rather than a re-payment on a new order as the chargeback has incurred a fee on our end.
Since we haven't received a response in a while regarding the chargeback case closure, we've gone ahead and disposed of the card safely.
Regards,
Steel Skins Team
Best skin for Amex
Best skin for Amex. Price is high because it is the best quality. Almost 1:1.
Use steel skins for Amex skins, others company's are bad quality. That's why it's cheaper.
Good customer service, effective communication thru Instagram direct.
Provides tracking number as well.
These guys are legit.
15 maj 2024
Great card
Great card. Looks amazing. So glad I turned down AMEX’s offer to get black Card.
15 maj 2024
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