I received the AMEX Black Card, and it looked great. The problem is that, as I used the card, scratches would appear where the black surface had worn off. This happened as soon as I started using the... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Best skin for Amex. Price is high because it is the best quality. Almost 1:1. Use steel skins for Amex skins, others company's are bad quality. That's why it's cheaper. Good customer service,... Se mer
Got an email asking me to leave a review, I bought the black Amex card from them and can't complain its perfect. Never expected a simple card have such an effect on people, waitresses and workers chan... Se mer
Impossible to communicate with them, they advertise 5-7 days delivery, it took 15 days to me, they never answered to give me any update, and now that I got the card, is already loosing the color, and... Se mer
Företagsinformation
Skrivet av företaget
We create personalised functional metal bank cards with the customer's own choice of design.
Kontaktuppgifter
Stanmore Business & Innovation Centre, Howard Road, HA7 1BT, London, Storbritannien
- +44 (0)330 043 1548
- support@steelskins.co
- steelskins.co
2,9
Medel
167 omdömen
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Great service, Great product.
Great service, Great product , everything perfect as offered. Strongly recommend, very serious Company.
25 november 2024
I sent in my order over two months ago…
I sent in my order over two months ago received a card that the chip and magnetic strip did not wotk was told to resemd in another card i had to order another card from amex. I sent that card back to your team about four weeks ago and have not heard any updates. I have reached out several times.
15 november 2024
Svar från Steel Skins Inc.
Hello Kenneth,
We sincerely apologise for the delay in addressing your concerns and for any frustration caused.
Upon reviewing your case, we see that your support ticket was forwarded to our team leader for review, which contributed to the slower response time. We appreciate your patience during this process.
We’d also like to confirm that your replacement card has since been processed and should be on its way to you. If you need tracking information or further assistance, please don’t hesitate to reach out to us at support@steelskins.co.
Thank you for bringing this to our attention, and we’re committed to ensuring this matter is resolved to your satisfaction.
Regards,
Steel Skins Team
It took over 2 weeks to get it back
It took over 2 weeks to get it back. I had to purchase different card since my selection was out of stock and therefore charged extra $40.
But at then end , the quality of the card that i received was poor and therefore charged extra secure code and part of name can barely be seen which makes the card look fake .
I sent a email with a picture of the card a week ago and did not hear back .
12 november 2024
Svar från Steel Skins Inc.
Hello Shawn,
We’re sorry to hear that you’ve had a negative experience with us. Upon reviewing your case, I can see that your concern was regarding the American Express Centurion Kehinde Wiley (Floral Design) card, specifically that the name overlaps with the design.
We previously responded to your query, explaining in detail that this is completely normal and is part of the design. The gallery on our website clearly shows that the name printed on the Kehinde Wiley card overlaps with the design, causing the iridescent effect.
As a gesture of goodwill to ensure your satisfaction, we provided a 100% off discount code in the response email for you to reorder the classic Centurion card that you initially preferred. However, I can see that the discount code has not been used and has since expired.
Kindly get in touch with us, and we’ll issue a new discount code so you can reorder the classic Centurion card.
We hope this resolves the matter to your satisfaction.
Regards,
Steel Skins Team
The card doesn’t work was it was…
The card doesn’t work was it was returned and no one has helped resolve the situation. I have emailed support numerous times to no prevail.
17 september 2024
Svar från Steel Skins Inc.
Hello Brian,
We’re sorry to hear about your experience and any frustration caused. Upon reviewing your case, we can confirm that we responded to your initial request regarding the faulty card, but we haven’t received any follow-up from you to proceed further.
Please don’t hesitate to reach out to us at support@steelskins.co with your order details so we can assist you in replacing the card. We’re here to help and want to ensure this is resolved to your satisfaction.
Thank you for your understanding, and we look forward to hearing from you.
Regards,
Steel Skins Team
DO NOT DO BUSINESS WITH THIS COMPANY!
DO NOT DO BUSINESS WITH THIS COMPANY!
Absolutely the WORST "customer service" experience. Weeks of no replies. Have been trying to get a refund for the order and unable to reach anyone.
Out and out crooks.
6 oktober 2024
Omdöme utan inbjudan
Svar från Steel Skins Inc.
Hello MJM,
We’re sorry to hear about your negative experience and the frustration you’ve faced. This is not the standard of service we aim to provide, and we sincerely apologise for any delays in responding to your inquiries.
To assist you further, could you please provide us with your order details, such as the order number or email associated with the purchase? You can email us directly at support@steelskins.co so we can investigate the matter and resolve it promptly.
We take your feedback seriously and want to ensure that this situation is resolved to your satisfaction.
Thank you for bringing this to our attention.
Regards,
Steel Skins Team
The cards are of excellent quality the…very good
The cards are of excellent quality the difficulty we encounter when we have to do the transplant ourselves I actually ruined two chips and two cards and I don't think that putting a new chip back in would work for that reason I ordered another one again
17 september 2024
Fast service and quick delivery
Fast service and quick delivery. Great customer service!!!
17 september 2024
You'll are professionals and damage the…
You'll are professionals and damage the chip.
17 september 2024
Svar från Steel Skins Inc.
Hello Ortiz,
We’re sorry to hear about your experience. We take feedback like yours seriously and always strive to deliver high-quality products.
We couldn’t find any previous contact from you regarding this issue, but we’d be glad to offer you a replacement to resolve the matter. Please reach out to us at support@steelskins.co with your order details so we can assist you promptly.
Thank you for bringing this to our attention, and we look forward to helping you.
Regards,
Steel Skins Team
its been a month already since I sent…
its been a month already since I sent my credit card and I still haven't received my new credit card.
17 september 2024
Svar från Steel Skins Inc.
Hello Fernando,
We’re sorry to hear about your concerns. Upon reviewing your case, we’d like to clarify that your order was a pre-order, which was subject to a wait until the restock. This information was clearly stated at the time of purchase. Once the restock was completed, your order was processed.
If you have any further concerns or require additional assistance, please feel free to reach out to us at support@steelskins.co, and we’ll be happy to help.
Thank you for your patience and understanding.
Regards,
Steel Skins Team
The worst company to do business with
The worst company to do business with . 4 month wait to get a defective product.
17 september 2024
Svar från Steel Skins Inc.
Hello Jason,
We’re sorry to hear about your experience and the dissatisfaction caused by the delay and the initial issue with your pre-order.
We’d like to clarify that, to resolve this matter, we offered a replacement card; however, we understand that you declined due to the associated shipping costs. As such, we issued a full refund to ensure your concerns were addressed fairly.
We appreciate your feedback and will continue to work on improving our processes to prevent similar situations in the future. If you have any additional concerns, please feel free to reach out to us at support@steelskins.co.
Thank you for your understanding.
Regards,
Steel Skins Team
New Card doesn’t work.
Received card back after one month. Service communication was good during process. Issue was that once received back the card doesn’t work. Not just via tap but swiping and inserting all do not work. So card is useless. I’ve tried it at multiple vendors, in multiple readers, at varying times and it’s never worked. So will order new card from bank and throw this away. $200 down the drain.
17 september 2024
Svar från Steel Skins Inc.
Hello Donald,
We’re sorry to hear about the issues with your initial card. We’d like to confirm that the replacement card was since processed and delivered to resolve the problem with the original faulty card.
If you’re still encountering any concerns or need further assistance, please don’t hesitate to reach out to us at support@steelskins.co. We want to ensure you’re completely satisfied with your experience.
Thank you for your understanding and for allowing us the opportunity to address this matter.
Regards,
Steel Skins Team
Great Communication
The communication between Steel Skins and customer was fantastic and they guided me through entire process from start to finish.
17 september 2024
My card does not Work!! No help
My card does not work. I have sent emails to have this corrected. There has been no response. Please contact me rectify this . I will be forced to dispute the charges.
17 september 2024
Svar från Steel Skins Inc.
Hello Anthony,
We’re sorry to hear about your concerns and appreciate you bringing them to our attention. Upon reviewing your case, we see that the issue has already been resolved and your replacement card was successfully processed and delivered.
If you have any additional concerns or need further assistance, please don’t hesitate to reach out to us at support@steelskins.co. We’re here to help with anything you may need.
Thank you for your understanding and for giving us the opportunity to resolve this for you.
Regards,
Steel Skins Team
Efficient and Professional
17 september 2024
Prodotto buono
17 september 2024
Svar från Steel Skins Inc.
Hello Kris,
We’re sorry to hear about the issues with your card.
We can see that you previously reached out, and at that time, we informed you to contact us once the cards were back in stock.
If you’re still interested in proceeding with the replacement, please email us at support@steelskins.co, and we’ll be happy to assist you further.
Thank you for your understanding, and we look forward to resolving this for you.
Regards,
Steel Skins Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.