Joska was so helpful when I contacted Steel & Barnett with an issue regarding the bracelet I'd just purchased for my partner. It was resolved so quickly and communication was excellent. Thank you for... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Bestelling nooit ontvangen. (Schuld transporteur), deze werd terug gestuurd. Daarna werd bestelling terugbetaald minus verzendkosten. Na boze mail kreeg ik deze ook pas terug. Het was een kadootj... Se mer
Företaget har svarat
Een armbandje besteld wat matched met een eerdere bestelling. Bij de transporteur DPD is het pakketje spoorloos verdwenen. Contact gezocht met de klantenservice van Steel&Barnett. Hier ben ik uitste... Se mer
Företaget har svarat
Snelle levering. Netjes verpakt : eerste bestelling in juwelendoosje, andere in een net etuitje. Veilig bezorgd. Maar vooral zeer mooi materiaal en goeie kwaliteit en prachtige juwelen. Zowel mijn pet... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
STEEL & BARNETT is a Belgian jewelry brand founded by life partners Yoshi and Steffie, built on a shared passion for craftsmanship and human connection. What began in 2019 as a small home project has grown into an international brand trusted by retailers in more than 22 countries, while staying true to its original values: care, quality, and consistency. Every STEEL & BARNETT piece is designed to be worn with confidence and meaning. Our jewelry is crafted to feel timeless rather than trendy, combining refined materials with subtle design so it fits naturally into everyday life and life’s most important moments. Many of our pieces are chosen as gifts, marking milestones such as weddings, anniversaries, or simple gestures of appreciation. We believe trust is built through details. From thoughtful design and durable materials to reliable service and clear communication, we aim to deliver a seamless experience both online and in-store. When challenges arise, we approach them with empathy and a solution-first mindset, always listening and improving. At STEEL & BARNETT, jewelry is more than an accessory. It is a symbol of connection, appreciation, and personal style, created to be worn, gifted, and valued across generations.
Kontaktuppgifter
Pathoekeweg 120G, 8000, Brugge, Belgien
- service@steelandbarnett.com
- steelandbarnett.com
4,5
Utmärkt
460 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
AVOID THIS COMPANY
I bought one of this companies bracelets in December 2024 it fell apart in 1 week - I contacted the company via email- no reply - typical I got it repaired locally - lasted 3 months something else gave out- they are cheaply made and poorly designed and as far as I can tell customer service is non existent.
Not the worst scam I have fallen for but beware these are toys not accessories for grown ups
After some back and forth with the company subsequent to my trust pilot review they offered me a 15% discount on an online purchase if I would change my review- I told them from the start I was not looking for compensation, I wrote to them looking for a solution to a problem at this point I would not wear their "accessories" if they paid me which I guess is what thy were trying to do. Feeling insulted I will now make it a point to tell everyone I can about their inferior product. Small pebbles can make large waves
14 december 2024
Omdöme utan inbjudan
Svar från Steel & Barnett
Hello Phil,
Thank you for your review.
We’ve looked into your details, but based on the information available, we’re unfortunately unable to link your experience to any order or previous communication in our system.
Of course, you’re more than welcome to email us any relevant information or order details at service@steelandbarnett.com, so we can investigate further and find a suitable solution together.
We always do our very best to assist our customers and take every message seriously.
We would also like to strongly emphasize that we in no way engage in fraudulent practices, these are serious accusations. As you can see from our customer reviews on Trustpilot, we are actually valued for our service and reliability.
So I’d really love to receive an email from you.
Joska – Happy Department
In the meantime, I have already sent you an email today (April 22nd) and I’m looking forward to your response.
JD 24/4 :
We did indeed recently receive one email from you, expressing the intention to find a solution. We were certainly open to this and willing to work together towards a suitable resolution. Unfortunately, no further response followed, and instead we received this additional communication via a public review.
As with every story, there are always two sides. We acted in line with our values and were open to dialogue.
You’ve since drawn your own conclusion, a pity!
At Steel & Barnett, we know what we stand for: honest service, quality products, and respectful communication.
Svar från Steel & Barnett
Beste Johnny, Heel erg bedankt voor je mooie woorden! Fantastisch om te horen dat je zo tevreden bent over de kwaliteit van onze armbanden en dat ze eruit springen tussen de rest!
Joska - The Happy Department 😊
Great product with quick shipping and…
Great product with quick shipping and attentive customer service.
6 mars 2025
Svar från Steel & Barnett
Hi Kyle,
Thanks so much for your great review!
We're thrilled to hear you loved the product and had a smooth experience with our shipping and customer service.
Joska - The Happy Department 😊
Omwissel service
Online bestelling bleek foute maat te zijn, en omruilen leek me omslachtig en lang te duren. Was geen probleem om fysiek afspraak te maken en te ruilen. Met dank aan Joska voor snelle regeling!
18 mars 2025
Omdöme utan inbjudan
Svar från Steel & Barnett
Hallo Joris,
Bedankt voor je fijne review! Fijn dat we samen snel een oplossing hebben gevonden. Ik vond het leuk om je te helpen en hoop dat je veel plezier hebt van je aankoop. Mocht je in de toekomst nog iets nodig hebben, dan sta ik graag weer voor je klaar! 😊
Joska - Happy departement
Svar från Steel & Barnett
Vielen Dank für Ihr positives Feedback! 😊 Wir freuen uns, dass Sie unseren Service als zuverlässig und freundlich empfinden. Hoffentlich sehen wir Sie bald wieder! 💪✨
Joska - Happy Department
Super mooie en kwalitatieve armbandjes
20 februari 2025
Svar från Steel & Barnett
Bedankt, Gregory!
We zijn blij dat je de armbandjes mooi en van hoge kwaliteit vindt. Veel draagplezier! 😊
Joska - Happy Department
Great and fast customer service
Great and fast customer service. My return took a little bit of time to arrive and get refunded as I chose regular mail. But when I reached out you guys were quick to reassure me it will be a while and when it's received I will see the refund on my card. I love how fast you reply to your customers inquiries and the package I previously bought from Belgium came faster than I thought. And you kept me updated on all the stages.
12 mars 2025
Svar från Steel & Barnett
Hello Franny,
Thank you for your kind words! We're happy to hear you appreciate our fast customer service and updates throughout the process. 😊 Returns via regular mail can take a bit longer, but we’re always here to reassure and assist when needed. Glad to know your previous order arrived even faster than expected!
If you ever need anything else, feel free to reach out. Enjoy your purchase!
Joska - Happy Department
Loving my bracelets
Very easy to order and shipping was fast. Products are high quality and look great.
12 februari 2025
Svar från Steel & Barnett
Thank you, Eric!
We're happy to hear that ordering was easy and shipping was fast. Enjoy your high-quality products! 😊
Joska - Happy Department
Very good quality
18 februari 2025
Svar från Steel & Barnett
Thank you! We're glad you appreciate the quality! 😊
Joska - Happy Department
Svar från Steel & Barnett
Thank you for your review! We're delighted that you're happy with the quality and fast delivery. 🚀👌
Joska - Happy Department
Great products
Great products. Had to return to change size. Was easy and flawless. Highly recommend.
3 februari 2025
Svar från Steel & Barnett
Thank you for your kind words! We're glad to hear that the exchange process was smooth. Enjoy your new bracelet! 😊
Joska - Happy Departmentt
The bracelet was a gift for my son's…
The bracelet was a gift for my son's 20th birthday. He really likes it and it is beautifully designed. I found it ran a little large. Even the small was big on him. This isn't a negative judgment, as my son is on the small side. The company is amazing and the return was easy. I will purchase again from this company.
13 januari 2025
Svar från Steel & Barnett
Hi Joy, Thank you for your kind words! We're glad your son loves the bracelet. If you ever need help finding the perfect fit, feel free to reach out. Looking forward to your next order! 😊
Joska - Happy Departmentt
This is a good company
They are working, correct.
I had a very good experience with Joska in the after sales.
There was a small problem with the transport company.
She kept me up-to-date, and found the right solution.
17 januari 2025
Svar från Steel & Barnett
Hello Patrick,
Thank you for your kind words!
We're glad we could assist you and find the right solution.
Enjoy your purchase! 😊
Joska - Happy Department
I first found your product in a little…
I first found your product in a little side store in Key West Florida……I bought it and have hardly taken it off my wrist! Great product! Thankfully so !!
15 januari 2025
Svar från Steel & Barnett
Hi, Thank you for your support! Glad to hear you're enjoying it! 😊Joska - Happy Department
Slechte service
Slechte service, geen returnlabel voor retourzendingen alles uit eigen zak betalen zowel verzendkosten als retourkosten in totaal voor een bedrag van 11 euro.
15% korting gekregen voor in de shop te gebruiken voor de problemen die ik heb ervaren.
21 januari 2025
Omdöme utan inbjudan
Svar från Steel & Barnett
Het spijt ons te horen dat u niet tevreden bent met onze retourprocedure. Zoals vermeld in onze retourvoorwaarden (link), dekken wij momenteel geen retourkosten. Klanten zijn verantwoordelijk voor het retourneren van hun bestelling, inclusief de bijbehorende verzendkosten. Dit stelt ons in staat om eerlijke prijzen te hanteren voor al onze producten zonder verborgen kosten.
We begrijpen dat dit niet altijd ideaal is en daarom bieden we regelmatig kortingscodes aan, zoals de 15% korting die u heeft ontvangen, om tegemoet te komen aan eventuele ongemakken. We hopen dat u alsnog tevreden bent met uw winkelervaring en dat we u in de toekomst opnieuw mogen verwelkomen.
Mocht u nog verdere vragen of opmerkingen hebben, aarzel dan zeker niet om ons te contacteren via email.
Joska
Svar från Steel & Barnett
Thank you for your feedback! We're glad to hear it met your expectations. 😊
Joska - Happy Department
This was my first experience I am more than satisfied, thank you.
This was my first experience, I am more than satisfied. Very good quality products, you respected the delivery date. My friend appreciates the gift very much, thank you S & B.
23 december 2024
Svar från Steel & Barnett
Thank you, Gesly!
We’re thrilled to hear your first experience with us was such a positive one. It’s wonderful to know that you’re satisfied with the quality of our products and that the gift was appreciated. We look forward to serving you again in the future!
Joska - Happy Department
Experience
Dispatch time, notification of dispatch status, communication was all great.
Thank you, I will be happy to order again.
20 december 2024
Svar från Steel & Barnett
Thank you, Sabine!
We’re delighted to hear you’re happy with our service. We look forward to assisting you again!
Joska - Happy Department
Svar från Steel & Barnett
Thank you for your review!
We're happy to hear that your order arrived on time and that you're satisfied with the quality. If you have any questions or need assistance in the future, we're always here to help.
Joska - Happy Department
Good services
11 december 2024
Svar från Steel & Barnett
Hi Peggy,
We're glad to hear you had a good experience with our services. If there's anything else we can assist you with, don't hesitate to reach out!
Joska - Happy Department
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.