Completely useless. The products themselves are ok. But ordering, deliveries and customer care are dire. Suppose you set up a fortnightly delivery of the same items. You have no idea when... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I have a subscription for bread, tortillas and pizza, all are really good and tasty and perfect for someone on a low carb diet. It would be fantastic if we could buy these in our supermarket I think t... Se mer
Företaget har svarat
My order went missing with Evri collect point, the shop refused due to some label error and Evri marked it delivery. I raised the issue to Evri and Srsly Health, Srsly Health customer service was fant... Se mer
The bread and hot dog rolls are delicious and I’m now investigating the pizzas 😂 What I also want to mention is their customer service! I was fortunate enough to be communicating with Sarah, she’s... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
We are SRSLY Health, formerly SRSLY Low Carb. We are the UK's leading low carb food company that also offers high protein, lower calorie, higher fibre options of foods that are commonplace in British diets. We provide healthier alternatives to foods that are traditionally bad for diabetes and weight-loss.
Kontaktuppgifter
Storbritannien
- 0330 053 2250
- getintouch@srsly.health
- srsly.health
4,4
Utmärkt
1 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 86 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Fantastic breads it’s delicious 😋…
Fantastic breads it’s delicious 😋 highly recommend it also I had a problem that was my fault 🤦♀️ so had to contact them they answered my question and resolved the problem right away they were very helpful and considerate highly recommend this company 10 out of 10 5 stars 🌟
24 november 2025
Svar från SRSLY HEALTH
Hi Karen,
Your feedback is truly kind, and we're so glad to have your recommendation! Thanks for being such a legend, and we hope to continue serving you on our low-carb journey.
Great customer service
I ordered some bread and unfortunately their chosen courier EVRI took 4 days to deliver. I contacted Seriouslylowcarb and after being told to wait another day the bread arrived 5 days into its shelf life. However Seriouslylowcarb sent a replacement order free of charge with Royal Mail. Suffice to say I was very pleased with their solution and would definitely recommend them.
24 november 2025
Svar från SRSLY HEALTH
Hi Suzanne,
Thanks for the kind review, and we're truly glad to hear that we could improve the delivery experience for you! Receiving your food quickly and in the best condition is our top priority, and our team will always be happy to assist you. Thank you for the recommendation, and for being such a legend!
Great for helping me keep my blood sugar levels under control
I was really struggling to get a tasty, great textured bread, until I found Srsly. I've been subscribing ever since as I just can't live without it to help me keep my blood sugar levels under good control.
I absolutely love the bread, but there's a few different products to try if you need variety.
1 december 2025
Omdöme utan inbjudan
Svar från SRSLY HEALTH
Hi Carol,
That's wonderful that our bread has been helping you enjoy tasty treats again without spiking your blood sugar levels. Thank you for the kind review, and for being one of our low-carb legends!
Has to write review on sweet pickle !
Has to write review on sweet pickle !! Ordered two jars. Great for keto - low carb - brilliant on ploughman’s, sandwiches, toasties and add zing to devilled eggs/mushrooms!! Winner!!!
28 november 2025
Omdöme utan inbjudan
Svar från SRSLY HEALTH
Hi Lynn,
Thank you so much for such a lovely review! It's great to hear that you're enjoying the sweet pickle so much, these options all sound delicious! Thanks for being part of our low-carb community.
Svar från SRSLY HEALTH
Hi Anne,
We're glad that you're loving the products so far, and we hope to continue to be a part of your low-carb journey. Thanks for being such a legend!
Your bread products are really helping…
Your bread products are really helping my low carb diet. I have used your company for several years. I can only afford to buy them when they are on offer so I stock up then.
18 november 2025
Omdöme utan inbjudan
Svar från SRSLY HEALTH
Hi Caprice,
Thanks for the kind review, and we're glad that our products have been helping you on your diet! We truly appreciate your continued support over the years, and we can't thank you enough for being one of our valued low-carb legends.
Lifesaver
Love the rolls, bagels and fruit bread. As someone whose body absolutely hates carbs and only has to look at them to put on weight (lol) these are my life saver because I LOVE BREAD!! I bulk buy then wrap individually and freeze, so handy. Thank you for these lovely products to keep me happy ;)
18 november 2025
Omdöme utan inbjudan
Svar från SRSLY HEALTH
Hi Teresa,
Thanks very much for such a lovely review, and we're so glad to hear that you're liking the bread so much! We're delighted that we could help you still enjoy bread without overloading on carbs, as you absolutely deserve to still enjoy nice treats while maintaining your health. Thank you for being such a legend!
Products are fantastic
Products are fantastic. Personally I love the seeded loaf best & now it's sliced my life is even easier! All are per personal taste so give each product a try & see which you like best. Website is easy to use and delivery is fast too. What's not to like. Give it a whirl
17 november 2025
Omdöme utan inbjudan
Svar från SRSLY HEALTH
Hi Sue,
Thank you for the kind review, and we're so happy to hear that you're loving the products, especially the seeded bread now that it's sliced! Your recommendation means a lot to us, and we hope to continue making your low-carb journey easy and convenient. Thanks for being such a legend!
This company is a life saver for anyone…
This company is a life saver for anyone who follows a low carb or keto lifestyle. Their products are really good and I now have a monthly subscription because I can’t imagine life without SRSLY to be honest…..
16 november 2025
Omdöme utan inbjudan
Svar från SRSLY HEALTH
Hi Joyce,
That's so wonderful to hear, and we're so glad that we could help you on your low-carb journey! We truly appreciate your continued support, and we can't thank you enough for being one of our legends!
Website is easy to use
Website is easy to use. I have a subscription which makes re-ordering so much simpler. Quality is always good and delivery on time.
14 november 2025
Omdöme utan inbjudan
Svar från SRSLY HEALTH
Hi Christine,
Thank you so much for the kind review, and we're very happy to hear that you're satisfied with the overall experience, and you find it smooth and easy! Thanks for being such a legend.
Fantastic products poor website
Fantastic products! Sadly backed up by a shockingly poor website. Good to see terrible, flimsy packaging materials have now been upgraded to protect these fragile products during shipment - especially important when using courier firms who treat most packages with contempt.
14 november 2025
Omdöme utan inbjudan
Svar från SRSLY HEALTH
Hi Emerson,
Thank you very much for taking the time to leave your feedback, and we're happy to hear that you're enjoying the products despite not finding the website very user-friendly. We're always working on improving our services as a small business, and it's lovely to hear that our new and improved packaging made the delivery experience better for you.
Your review means a lot to us, and our customer service will be reaching out to learn more about your experience and where we can make it better for you. Thank you for being one of our legends, and for choosing us for your low-carb journey!
The best low carb bread rolls ive ever…
The best low carb bread rolls ive ever had
13 november 2025
Omdöme utan inbjudan
Svar från SRSLY HEALTH
Hi Julie,
Thank you so much for such a lovely review, and we're happy to hear that you're enjoying the rolls so much! Thanks for being one of our valued low-carb legends.
Happy to have found this company.
Love the bread products, super quick delivery and even better as was sent a discount code.
Delivery still high, wish click and collect was an option.
27 oktober 2025
Svar från SRSLY HEALTH
Hi Ramsay,
Thanks for your kind words. Your feedback is duly noted, and we're glad that you're satisfied with everything else so far! We're always running discounts and promotions, so we recommend keeping an eye on your inbox whenever you want to place an order. Thanks for being such a legend!
Tastes lovely
I have tried other low carb breads since being diagnosed with type 2 diabetes and was really disappointed, however this bread is amazing has the same texture as normal bread & so happy I can now have toast for breakfast again without my blood sugar spiking 😊 Just placed my 2nd order for 3 more loaves…😊
4 november 2025
Omdöme utan inbjudan
Svar från SRSLY HEALTH
Hi there,
Thank you for taking the time to leave your feedback, and we're so glad that we could help you enjoy bread again after your diagnosis! We truly appreciate that you've already placed your second order, and we hope to continue to be a part of your low-carb journey.
Loving the bread
Loving the bread, arrives quickly and not squashed with the quality boxes. Using 4 slices a day for bacon sandwich Brunch, and it still leaves me room to stay under my 20 carb a day target. 2 loaves last about the 10 days and the use by dates are quite good. The 4 stars are for the wraps which I would like to see with half the current carb count. Shame.
9 november 2025
Omdöme utan inbjudan
Svar från SRSLY HEALTH
Hi Lawrence,
Thank you so much for taking the time to leave your feedback, and we're so glad to hear that our bread has been helping you stay under your target without missing out on tasty treats! We hear you on the wraps, and our team is looking into this. Thanks for being one of our low-carb legends!
Great packaging & items sent quickly
Great packaging & items sent quickly. The mini croissants 🥐 tasted awful so I wouldn’t waste your money but the not cross buns, pizza bases & wraps are really good. Very expensive but if you are following a Keto diet there aren’t many suppliers
26 oktober 2025
Svar från SRSLY HEALTH
Hi Debbie,
Thank you very much for your feedback. It's a shame that the mini croissants weren't to your liking, but we're glad that you've enjoyed everything else so far! We hear you on the prices, and we look forward to rounding those down as we continue to expand as a small business. Thank you very much for your support, and we hope to continue to be a part of your low-carb journey!
I would highly recommend
I would highly recommend. Order all time, fast delivery & great products. I bulk order bread, rolls, wraps & malt loaf to save on delivery. Freeze brilliantly.
7 november 2025
Omdöme utan inbjudan
Svar från SRSLY HEALTH
Hi Sharon,
Thank you so much for the kind recommendation! We're glad that you're satisfied with both the delivery and the products, and that you find them enjoyable after freezing. Thank you for being one of our low-carb legends!
Brilliant company and fab products
Absolutely love the seeded bread. It’s a staple in my low carb diet.
I was lucky enough to receive a free bag of low carb croissants as I have a subscription which works out cheaper. Omg I couldn’t believe these were low carb. Absolutely delicious!!
I’ve had to contact the company a couple of times. I can not fault the customer service. Very quick to deal with any issues. So glad I started using this company at the beginning of the year. I must of ordered 10 times and very very happy with every order.
7 november 2025
Omdöme utan inbjudan
Svar från SRSLY HEALTH
Hi Tracey,
Thank you so much for the kind feedback, and we're so happy to hear that our seeded bread is a staple in your diet! Our subscription adds a free gift with every other order, and we're glad that it helped you find a new product to enjoy.
You're a valued member of our low-carb community, and it's brought our team so much joy that you're satisfied with everything, including our customer service. Thank you for being such a legend!
Amazing fruit loaf
Easy website to navigate, quick delivery. Products amazing. Fruit loaf is soooooo good. ( I don’t normally like fruit loafs) so even better. Will definitely order again. Can’t wait to try the biscuits.
2 november 2025
Omdöme utan inbjudan
Svar från SRSLY HEALTH
Hi Charlie,
Thanks for the review, and we're glad that you've had a good time through every step of the process, and that you've especially enjoyed the fruit bread! That's high praise, and we can't wait to continue to be a part of your low-carb journey. We hope you enjoy the biscuits, and thanks for being such a legend!
Absolutely awful customer…
Absolutely awful customer service(AI)ordered the pizzas they arrived broken ,all the toppings had fallen off & didn’t even have a cardboard disc to strengthen them,I complained & they sent a replacement but these arrived in even worse condition,1 had hardly any sauce on ( you’d of thought they would take extra care considering the state of the 1st order) I gave up threw them in the bin & resigned myself to not receiving a refund.
5 november 2025
Omdöme utan inbjudan
Svar från SRSLY HEALTH
Hi Pauline,
Thank you very much for your feedback, and we're truly sorry that you've walked away from this experience dissatisfied with the service and the product.
First, we'd like to reassure you that your ticket has been handled by a human agent every step of the way, but we work alongside our AI agent to filter tickets so we can respond quickly and efficiently.
When you reached out to us about your pizza, we issued a replacement right away, and we truly wish we had known that the second delivery arrived in even worse condition, as we would've been more than happy to sort it out for you without hesitation.
We're glad that our customer service has been able to reach out to you and process a refund to make sure that you're not left out of pocket.
Rest assured that we are actively addressing the issue with the structure of the pizza you received, and we've shared your experience with the rest of our team so they can prevent this from happening again.
Your experience isn't the standard we've set for ourselves, but we truly appreciate that you took the time to leave a review, as it helps us improve both our products and services. If you're ever open to giving us another chance, we'd love the opportunity to make this up to you.
Detta är Trustpilot
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