The products are lovely - nice range and feels like a treat to be able to enjoy these foods without worrying about blood glucose spikes. I had an issue over an order and the customer service was abs... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Firstly love the bread and it helps enormously with my diabetes. Bread is expensive but I probably understand why. What I don’t like is the subscription is automatic you have to scroll down for the on... Se mer
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I have been getting SRSLY products (on a subscription basis) for a while as a part of my low carb diet. Pros: - great and tasty alternative to bread - I order a variety of rolls, buns, se... Se mer
Företaget har svarat
Delivery and customer service are very good, I had issue with Evri and it was resolved promptly. Taste wise I find it much better than Heylo, resembles more real bread taste and both rolls and toast b... Se mer
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Företagsinformation
Skrivet av företaget
We are SRSLY Health, formerly SRSLY Low Carb. We are the UK's leading low carb food company that also offers high protein, lower calorie, higher fibre options of foods that are commonplace in British diets. We provide healthier alternatives to foods that are traditionally bad for diabetes and weight-loss.
Kontaktuppgifter
Storbritannien
- 0330 053 2250
- getintouch@srsly.health
- srsly.health
4,5
Utmärkt
1 tn omdömen
Har besvarat 71 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Tasty low carb bread and rolls
I’ve been on a low carb diet for 4 months due to health issues. I thought that I couldn’t eat bread but found SRSLY and haven’t looked back. Great company and the low carb foods are so tasty.
26 april 2026
Omdöme utan inbjudan
Svar från SRSLY HEALTH
Hi Ruth,
Thank you for sharing your experience. We're really pleased to hear you've been able to enjoy bread again while following a low-carb diet, especially during such an important time for your health!
It's great to know you’re enjoying the products, and we really appreciate your kind words about the company. Thanks for being a legend!
Svar från SRSLY HEALTH
Hi Louise,
Thank you for the kind words, it really means a lot to us, and we're glad that you're happy with the bread and service.
Produce is excellent and delivery…
Produce is excellent and delivery reliable. One star off due to loads of out of stock items without restock time.
23 april 2026
Omdöme utan inbjudan
Svar från SRSLY HEALTH
Hi Alan,
Thank you for the feedback! We are really glad to hear you're enjoying the products and that delivery has been reliable.
We understand the frustration around items being out of stock without clear restock times. That's something we're working on improving, as we know how important it is to plan orders. We appreciate you highlighting it!
Brilliant customer service
The products are lovely - nice range and feels like a treat to be able to enjoy these foods without worrying about blood glucose spikes.
I had an issue over an order and the customer service was absolutely brilliant. Resolved my issue very quickly and with no fuss. 10/10!
22 april 2026
Omdöme utan inbjudan
Svar från SRSLY HEALTH
Hi Louisa,
Thank you for taking the time to leave this review, and we're so happy to hear that you had a great experience with our team! It's great to know that our low-carb food can help you enjoy bread again without glucose spikes. Thanks for being a part of our community!
Firstly love the bread and it helps…
Firstly love the bread and it helps enormously with my diabetes. Bread is expensive but I probably understand why. What I don’t like is the subscription is automatic you have to scroll down for the one time only option I think this is a bit of a con to be honest. My needs changes every month so I much prefer to order when I need it. Other than that you are doing great job 👏
20 april 2026
Omdöme utan inbjudan
Svar från SRSLY HEALTH
Hi Ray,
Thank you for your honest feedback! We're really pleased to hear the bread has been helping with your diabetes, and we appreciate your understanding around the pricing.
We also hear your concerns about the subscription setup. It's designed to be optional, with both one-time purchase and Subscribe & Save available at checkout, but we understand how it can feel if you prefer to order as and when you need. Your feedback on this is really valuable and will be taken on board.
Thanks again for your kind words and for sharing your thoughts!
The products i ordered were great
The products i ordered were great , seeded loaf really nice , hot cross buns were fantastic, really happy to have an option that caters to my dietary choices 😀
2 april 2026
Omdöme utan inbjudan
Svar från SRSLY HEALTH
Hi Andrew,
Thank you for the lovely feedback. We're really glad you enjoyed the seeded loaf and that the hot cross buns were a hit too. Thanks for being a low-carb legend!
Great low carb alternative
I have been getting SRSLY products (on a subscription basis) for a while as a part of my low carb diet.
Pros:
- great and tasty alternative to bread - I order a variety of rolls, buns, seeded and white bread, wraps
- fast delivery
- loyalty scheme
- great communication - out of stocks, delays, etc - they also provide money off order if things don't arrive
Cons:
- toasted bread doesn't smell very nice - the whole family comments on this
- packaging could be better as a lot of times my breads come squashed
- subscription is not easily managed on my phone (S24+) - I'm unable to add one off order to my subscription
10 april 2026
Omdöme utan inbjudan
Svar från SRSLY HEALTH
Hi Verdon,
Thank you for such a detailed and kind review! It's great to hear you've been enjoying the range as part of your low-carb routine, and that things like delivery, communication, and the loyalty program have been working well for you.
We really appreciate you highlighting the areas that could be improved. The feedback on the toasted bread, packaging, and managing subscriptions on mobile is all very helpful and will be shared with the team. These are exactly the kinds of insights that help us refine both the products and the overall experience!
If you ever need a hand with your subscription or placing a one-off order alongside it, our customer service team will be more than happy to help. Thanks again for taking the time to share your thoughts!
Svar från SRSLY HEALTH
Hi Dawn,
Thank you for the kind words, and we're so happy that you're satisfied with the delivery and customer service. Thanks for being a low-carb legend!
Great choice of low carb breads which…
Great choice of low carb breads which are delivered really fast and perfect for anyone trying to follow a low carb lifestyle. Highly recommended
1 april 2026
Omdöme utan inbjudan
Svar från SRSLY HEALTH
Hi there,
Thank you so much for the kind recommendation, and we truly appreciate that you took the time to leave this review. We're glad that you're enjoying the bread and that you've had a great experience overall!
Great taste and size
Delivery and customer service are very good, I had issue with Evri and it was resolved promptly. Taste wise I find it much better than Heylo, resembles more real bread taste and both rolls and toast bread are bigger than Heylo.
30 mars 2026
Omdöme utan inbjudan
Svar från SRSLY HEALTH
Hi Kasia,
Thank you so much for the lovely review! We're so glad we could get the delivery issue sorted quickly for you, and it's great to hear you've had a positive experience with both delivery and customer service.
It's fantastic to hear your thoughts on the taste and size of the bread and rolls. Really pleased they've been hitting the mark for you! Thanks for taking the time to share your feedback.
I just looooove these products
I just looooove these products! Finally bread that doesn’t make me feel sluggish & food to go is just great .all I need now is for them to create some low carb crackers !!! Well done Srsly! Great food!
2 april 2026
Omdöme utan inbjudan
Svar från SRSLY HEALTH
Hi Nina,
That's awesome, we're so happy that you're enjoying our bread and our new food-to-go products! We totally hear you on low-carb crackers, and that's something we'll definitely be looking into for the future.
Svar från SRSLY HEALTH
Hi Lisa,
We appreciate that you took the time to leave your feedback and that you had a good experience with the delivery. We hope that you'll enjoy the products as well!
Svar från SRSLY HEALTH
Hi Robin,
Thank you very much for the kind words, it means a lot to us that you've had a great experience overall!
Excellent quality.
Being type 2 diabetic i have just ordered my 3rd bundle and this bread helps me control my carbs with ease. So pleased I found this site.
1 april 2026
Omdöme utan inbjudan
Svar från SRSLY HEALTH
Hi SW,
Thank you for the great review. We'e really pleased to hear you're on your third bundle already and that the bread is helping you manage your carbs more easily. We really appreciate your support and your taking the time to share this!
Great product
Great product. Good customer service and carefull delivery of bread.
31 mars 2026
Omdöme utan inbjudan
Svar från SRSLY HEALTH
Hi Sue,
Thank you so much for the kind words! It means a lot to us that you're happy with the experience overall, and we appreciate that you took the time to leave this review.
recently diagnosed diabetic
recently diagnosed diabetic, so exploring lots of options. Superb customer service, and the products that I have tried so far have been excellent. It is expensive, but so are all products of this nature. And they are very friendly people to deal with, which makes a huge difference.
30 mars 2026
Omdöme utan inbjudan
Svar från SRSLY HEALTH
Hi Louise,
Thank you for sharing your experience. We're really glad you've had a positive start with the products, especially at a time when you're exploring new options.
It's great to hear the team has been helpful and that you've found the products to be excellent so far. We understand your point on pricing and really appreciate your understanding there.
Thanks again for your kind words, it means a lot to us!
Dont waste your money
This is an example of a good product being let down by poor customer service, delivery, and logistics.
I have repeatedly paid extra for Royal Mail next-day delivery, yet my orders are consistently sent via Evri instead. As a result, deliveries arrive 5–7 days later, often with only a few days left before the expiration date. In some cases, the expiration date isn’t even printed on the food, and I’ve been told via email that this is because it is “too labour intensive.”
That’s assuming the order arrives in good condition at all. I’ve had deliveries go missing entirely, and others arrive badly damaged, boxes crushed as if they’ve been kicked around.
At this point, I’ve given up. It’s a real shame, because the product itself does what it promises. Unfortunately, you can’t rely on receiving it on time or in a condition that makes it usable within the intended timeframe.
25 mars 2026
Omdöme utan inbjudan
Svar från SRSLY HEALTH
Hi Douglas,
Thanks for your feedback! We're really sorry to hear about your experience, as this is not the standard we aim to provide.
We're very glad we had the chance to speak with you directly and go through everything over the phone, and that you gave us the opportunity to make things right.
A replacement with Royal Mail was arranged, and we're glad that it reached you in good condition! We hope your recent experience reflects the level of service we're aiming to deliver. If there's ever anything further you need, please don't hesitate to reach out. Our team will always be at your service.
These allow me to join in with the family minus the high carbs
These are a go to seasonal treat for me. As always they allow me to join in with the family without high carbs. Thank you SRSLY HEALLTH.
19 mars 2026
Svar från SRSLY HEALTH
Hi Ian,
Thank you for the lovely review! We're really glad the products help you join in with family moments without the high carbs; that's exactly what we aim for.
It's great to hear they've become a go-to seasonal treat for you. Thanks for being a part of our low-carb community!
Svar från SRSLY HEALTH
Hi Kenneth,
That's awesome, we're glad that we're always able to deliver a timely and delicious experience for you! Thank you for the kind review.
Pizzas often out of stock
I like the products but very often the Pizzas are unavailable. It is expensive so I only put in an order when I can get Pizzas which means I don’t order as often as I would due to delivery charges. I do not want to prescribe as I buy only when required so it’s disappointing that pizzas are not always available to non subscribers.
19 mars 2026
Svar från SRSLY HEALTH
Hi Karen,
Thank you for your feedback and for your continued support. We are really sorry to hear how often pizzas have been out of stock and understand how frustrating that must be.
We have recently been experiencing challenges sourcing some of our ingredients, which has affected production and availability, particularly for pizzas. We are working hard behind the scenes to improve this and appreciate your patience in the meantime.
Our customer support team has reached out to you to help clarify the situation and make things right, and we would love to hear back from you.
Thank you again for your understanding and for being a valued customer!
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