Completely useless. The products themselves are ok. But ordering, deliveries and customer care are dire. Suppose you set up a fortnightly delivery of the same items. You have no idea when... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I have a subscription for bread, tortillas and pizza, all are really good and tasty and perfect for someone on a low carb diet. It would be fantastic if we could buy these in our supermarket I think t... Se mer
Företaget har svarat
My order went missing with Evri collect point, the shop refused due to some label error and Evri marked it delivery. I raised the issue to Evri and Srsly Health, Srsly Health customer service was fant... Se mer
The bread and hot dog rolls are delicious and I’m now investigating the pizzas 😂 What I also want to mention is their customer service! I was fortunate enough to be communicating with Sarah, she’s... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
We are SRSLY Health, formerly SRSLY Low Carb. We are the UK's leading low carb food company that also offers high protein, lower calorie, higher fibre options of foods that are commonplace in British diets. We provide healthier alternatives to foods that are traditionally bad for diabetes and weight-loss.
Kontaktuppgifter
Storbritannien
- 0330 053 2250
- getintouch@srsly.health
- srsly.health
4,4
Utmärkt
1 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 92 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great service
Excellent service, great bread and love the croissants even if a bit expensive
27 maj 2026
Svar från SRSLY HEALTH
Hi NT,
Thank you for the kind review, and we're so glad to hear that you're satisfied with the bread and the service! We hear you on the price, and that's something we're definitely looking into revisiting in the future. Thanks again for being a low-carb legend!
Too expensive
Whilst I really commend the effort to provide low carb and keto products, I only find the wraps to be tasty and of good consistency. However, they are too expensive and I have stopped buying them now. A pack of 4 after delivery is nearly £10. Obviously you could buy more per order, which I used to do. I was going to order 5 packs this weekend but they would have cost me almost £30. That's nearly £6 a pack of 4.
6 juni 2026
Omdöme utan inbjudan
Svar från SRSLY HEALTH
Hi Zahid,
Thank you for taking the time to write your honest feedback, and we're truly thankful that you find the wraps enjoyable!
We hear you on the price, and that's definitely something on our list of priorities to address and bring down in the future. We want our products to be accessible to everyone, and we'll continue growing as a small business to achieve that.
In the meantime, someone from our team reached out to provide some information about the promotions, discounts and rewards program we're running to help on the costs of future orders. Thanks again for leaving the review!
SRSLY is my go to
SRSLY is my go to
Their rolls are the best there is, good taste & good texture. I also miss crispbreads, but I get my fix now by thinly slicing a frozen roll & air frying for a few minutes, perfect!
This time, I had an issue with the site & my brain, I managed to subscribe, which, is no good to me, as I buy when needed & when there is room in the freezer. I made contact & received a call back & it was all sorted out immediately, for which I'm very grateful. With great products & customer service, you can't fault them.
23 maj 2026
Omdöme utan inbjudan
Svar från SRSLY HEALTH
Hi Jenny,
Thank you for such a lovely review! We're thrilled to hear we've become your go-to, and we love your idea of thinly slicing the rolls and air frying them for a crispbread alternative. Sounds delicious!
We're also really glad the team could quickly sort out the subscription issue for you. It's great to hear you had a positive experience, and we truly appreciate your kind words about both the products and customer service.
Thank you for being part of our low-carb community!
I love it so much and is the only one…
I love it so much and is the only one it helped me with my diet in my life style. I'm very pleased to find something I was searching for it. Thank you very much I'm looking forward for another new one in the future.
28 maj 2026
Svar från SRSLY HEALTH
Hi Zineb,
Thank you for taking the time to leave such kind feedback, and we're so glad that you enjoyed it so much! We look forward to your next order, and we appreciate you being part of our community.
Ongoing stock issues lowering quality
This is the second time I’ve felt compelled to leave a review, since my experience doesn’t appear to be improving.
I subscribed to some products for convenience. These subscriptions are nearly always delivered late due to ongoing stock availability issues (which I understand), and some are so late that they’re then clashing with the next delivery and I end up with far more than I need. On the most recent occasion, I was asked if I’d like to cancel my order. I replied stating that I would, since, once again, I’d end up having too much product, but the cancellation wasn’t actioned (in fact, the email went completely unanswered, despite my response to Srsly within an hour or two of their original email).
Aside from that, some of the products that originally drew me to Srsly (the pizzas) have degraded in quality. The toppings are much sparser than they used to be, and this leaves the pizzas feeling drier and more challenging to eat. The ‘spicy chicken’ used to have decent pieces of chicken on top and a good flavour kick, but now the chicken is a shredded mess and the spice has all but disappeared - this has been the case for the last few of these pizzas I’ve received.
As I said previously, I understand the stock pressures, but it feels like the products have been altered in a negative way to make it easier for Srsly to meet demand (almost like they’re trying to spread the limited ingredients they have more thinly?). I’d rather wait if it meant that the quality I knew and loved from Srsly would return.
At least some of my other favourites remain reliable - the fruit loaf is a must buy.
4 juni 2026
Omdöme utan inbjudan
Svar från SRSLY HEALTH
Hi Claire,
Thank you for taking the time to leave such detailed and thorough feedback, and we're truly sorry that you felt there was a noticeable drop in service. That is absolutely not the experience we want for our customers.
We want to assure you that we take feedback regarding our food's quality very seriously, and we're surprised to hear that the pizza hasn't lived up to expectations for you. While we're truly grateful that you've been so generous with your understanding with us as a small business, it's very important to us that we maintain a certain standard for our food, and we would never allow for the quality to drop like this.
Our support has personally reached out to you to resolve the issue regarding the order cancellation, and to learn more about your experience so we can resolve the problem immediately and to your satisfaction. We'd love to hear back from you so we can make things right.
We're happy to hear that you still enjoy the fruit loaf! Thank you again for your honest review.
Poor
Ordered May 18th, now June 3rd, Order simply didn't arrive. I've been credited but its not the point, really?
27 maj 2026
Svar från SRSLY HEALTH
Hi Ian,
Thank you for taking the time to leave your honest feedback, and we're very sorry that the parcel hasn't reached you as it should have. Delivery delays and problems can sometimes happen outside of our control, and we're glad to have refunded you immediately upon request.
We deeply appreciate that you were open to speaking to our support, and that your new parcel reached you in a timely manner. We'll always be dedicated to providing exceptional service, and we hope to have been able to improve the experience for you.
Thank you again for your review, and we remain at your service.
Svar från SRSLY HEALTH
Hi Christine,
Thanks for the kind review. We're really glad to hear the bread has been a game changer for you and is working well as a low carb option. Thanks for being part of our low-carb community!
Svar från SRSLY HEALTH
Hi Jan,
Thank you for your feedback! We're really glad you're happy with the products, and we appreciate you letting us know about the delivery timing. We're always working to improve this side of things.
Best tasting bread there is that is…
Best tasting bread there is that is keto friendly. The loaves and buns are better than the hot dogs though. The only thing I wish they would do better is have more reliable delivery partners as sometimes you can order something and it arrives in a couple of days and another it takes over a week.
1 juni 2026
Omdöme utan inbjudan
Svar från SRSLY HEALTH
Hi Pat,
We're really pleased to hear you’re enjoying the bread and buns, and it's great to know they're your go-to keto options!
We also appreciate your comments on delivery. We understand how frustrating inconsistent timings can be, and we're always working to improve. Thanks again for taking the time to leave this review!
Amazing products and wonderful team! Don’t hesitate, just do it!
I can’t recommend this company and the team behind it enough. Firstly, having tried many other low carb products which left me disappointed, the SRSLY products are AMAZING! They’re lower in net carbs than any other I’ve found, they keep me in ketosis and don’t upset my sensitive stomach at all! There was a delay in shipping due to supply issues and Sarah couldn’t have been more helpful (despite my frustrations!). I’m very picky when it comes to my diet, and I can honestly say I’ll never choose any other brand. Not only are the products a staple in mine and my husbands diet, but my children have also swapped from regular sugar dense bread and rolls to these without any resistance! I don’t usually write reviews, but for this I simply had to. If you have any doubt about trying the SRSLY products, just do it. Don’t waste your time on trying others and they’re simply (in my opinion) not even close to these. The texture and taste of the bread and rolls is just like regular bread, minus the heavy carb and bloated feeling. Love them! ❤️
31 maj 2026
Omdöme utan inbjudan
Svar från SRSLY HEALTH
Hi Emma,
Thank you so much for such an amazing and thoughtful review! It genuinely means a lot to hear how well the products are working for you and your family, especially knowing they've become a staple in your household and fit so well with your dietary needs. That's high praise!
We're also really glad our support was able to help you during the shipping delay, we know how frustrating that can be, and it's great to hear it was handled well.
Your kind words about the team and the products mean the world to us. Thank you again for taking the time to share this, and for being part of our low-carb community!
Takes too long to arrive.
Takes too long to arrive.
No date stamps of the packs
29 maj 2026
Omdöme utan inbjudan
Svar från SRSLY HEALTH
Hi Beryl,
Thank you for taking the time to leave your honest feedback, and we're very sorry to hear that you're not satisfied with the service!
We value each and every one of our customers' experiences, and we're glad to have been able to reach out to you personally to work on improving this for you.
We hope that you'll have a more positive experience moving forward, and we'll always remain at your service.
Diabetes Type 2 friendly :)
I was recently diagnosed with diabetes type 2 and was struggling with food options.
Seriously Low Carb has proved to be an absolute life saver allowing me to still eat the food I enjoy without spiking my blood sugar levels. The quality of the wraps, bagels, pizzas and bread is superb.
It isn't cheap to shop here but worth it to be able to eat relatively normally and look after my health.
Only niggle, I feel that postage is a little high.
27 maj 2026
Omdöme utan inbjudan
Svar från SRSLY HEALTH
Hi Cindy,
Thank you for the lovely review, and we're so happy to hear that our products have been able to leave such a positive impact on you! That's one of our goals, and we're firm believers that you shouldn't have to sacrifice the food you love while prioritising your health.
We understand that the postage is a little high, and we appreciate your honest feedback. That's definitely something we plan to review as we continue to grow as a business. Thank you very much for your support!
Delicious and almost guilt free
11 maj 2026
Svar från SRSLY HEALTH
Hi Elaine,
Thank you for the lovely review, and we're happy to hear that we can help you enjoy bread again without the guilt!
Svar från SRSLY HEALTH
Hi Anu,
Thank you for the kind words, we're glad that you had a great experience with the product and service!
Excellent tasting low carb food.
Excellent tasting low carb food with many types of product, from sliced loaf to pizzas. The ordering system is geared to inertia - selling of subscription purchase. One has to try VERY hard to make one-off purchases
14 maj 2026
Svar från SRSLY HEALTH
Hi Prof John,
We're really pleased to hear you’re enjoying the range of products and the taste of the food! That certainly made our team's day.
We hear your feedback about the ordering experience. Subscriptions are intended to be an optional convenience for regular customers, but we understand your concerns and recognise that the one-off purchase option should feel just as clear and straightforward. We'll certainly be taking this feedback forward as we continue to improve our website.
Thanks again for taking the time to share your thoughts!
Srsly good.
Wish it was delivered sooner but other than that, very tasty. Thank you & keep it up!
14 maj 2026
Svar från SRSLY HEALTH
Hi Rab,
Thank you for the feedback. We're really glad you enjoyed the products, and we appreciate the encouragement!
We understand the delivery timing could have been better, and we'll keep working on improving that side of things too. Thank you for being part of our low-carb community!
This wasn’t my first order from SRSLY…
This wasn’t my first order from SRSLY Health, I have purchased and really liked their low carb produce. There was a slight hiccup/delay with this order but I contacted their customer service who rectified this and arranged for the items to be dispatched and I received them the next day.
13 maj 2026
Svar från SRSLY HEALTH
Hi David,
Thank you for your continued support. We're really pleased to hear you've been enjoying the products, and we're glad the team could quickly sort out the delay and get everything to you the next day.
We appreciate you taking the time to share your experience and your understanding of the hiccup along the way. Thanks again for being a legend!
I didn’t realise I had signed up to a…
I didn’t realise I had signed up to a subscription so received another order I didn’t want but that was probably me not being vigilant. The rolls were quite nice but unfortunately my husband and I didn’t like the bread. In our opinion, it’s more palatable toasted. Donated the unwanted bread to a friend who likes it.
6 maj 2026
Omdöme utan inbjudan
Svar från SRSLY HEALTH
Hi Sheila,
Thank you for your honest feedback! We appreciate you mentioning the subscription, and we understand how easy it can be to miss during checkout. We've taken this feedback on board to make the Subscribe & Save option more visible, so it wouldn't be so easy to miss next time.
We're glad to hear you enjoyed the rolls, even if the bread wasn't quite to your taste. A lot of customers do prefer it toasted, so it's helpful to hear your thoughts on that too!
Thanks again for giving us a try and for taking the time to leave such a lovely review.
I recently tried to contact you to…
I recently tried to contact you to cancel my subscription and nobody has replied and the bread keeps coming and my freezer is completely stuffed and I want to cancel my subscription please .
Could someone contact me and tell me what I need to do to cancel it before another order gets started .
Thanks
Josh
12 maj 2026
Svar från SRSLY HEALTH
Hi Josh,
Thank you for taking the time to leave your feedback, and we're really sorry for the frustration this caused!
While we couldn't find any previous correspondence from you, we've reached out to you directly to help find a solution and make things right for you, and we'd love to hear back from you so we can ensure everything is fully resolved to your satisfaction.
Thanks again for your comments, and we hope we can improve your experience moving forward.
Great bread
Great bread & keeps me nice & slim I subscribe every month wouldn't know what to eat if I didn't have my daily bread great customer service
14 maj 2026
Omdöme utan inbjudan
Svar från SRSLY HEALTH
Hi Amanda,
Thank you for the kind review, and we sincerely appreciate your continued support! We're glad that you had a great experience with our support team as well. Thanks for being a legend!
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