Completely useless. The products themselves are ok. But ordering, deliveries and customer care are dire. Suppose you set up a fortnightly delivery of the same items. You have no idea when... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I have a subscription for bread, tortillas and pizza, all are really good and tasty and perfect for someone on a low carb diet. It would be fantastic if we could buy these in our supermarket I think t... Se mer
Företaget har svarat
My order went missing with Evri collect point, the shop refused due to some label error and Evri marked it delivery. I raised the issue to Evri and Srsly Health, Srsly Health customer service was fant... Se mer
The bread and hot dog rolls are delicious and I’m now investigating the pizzas 😂 What I also want to mention is their customer service! I was fortunate enough to be communicating with Sarah, she’s... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
We are SRSLY Health, formerly SRSLY Low Carb. We are the UK's leading low carb food company that also offers high protein, lower calorie, higher fibre options of foods that are commonplace in British diets. We provide healthier alternatives to foods that are traditionally bad for diabetes and weight-loss.
Kontaktuppgifter
Storbritannien
- 0330 053 2250
- getintouch@srsly.health
- srsly.health
4,4
Utmärkt
1 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 86 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I like the products
I like the products. Pizza not always available or wraps. When they arrive the Pizzas are often squashed into corner of box during transit so the toppings are all in a pile on the base. Also the bread is squashed and out of shape.
12 maj 2026
Svar från SRSLY HEALTH
Hi Karen,
Thank you for your feedback and for letting us know your thoughts on the products.
We're sorry to hear about the issues with availability and the condition of the pizzas and bread on arrival. That’s not the experience we want for our customers, and we understand how disappointing that must be.
We've reached out to you directly, as we'd really like to hear back and work with you to improve your experience going forward, as it's absolutely important for us that you receive your orders in good condition. We look forward to hearing back from you!
Give em a go …
Great tasting bread … great customer service… great company … give em a go
8 maj 2026
Omdöme utan inbjudan
Svar från SRSLY HEALTH
Hi George,
Thank you for the lovely review, and we're very happy to hear that you've had a great overall experience with us! It means a lot to us that you've taken the time to leave your feedback. Thanks for being part of our low-carb community.
Super fast delivery & the bread is…
Super fast delivery & the bread is amazing
5 maj 2026
Omdöme utan inbjudan
Svar från SRSLY HEALTH
Hi Stacey,
Thank you for the kind review! We're glad that you're satisfied with the delivery and the quality of the bread. We appreciate that you took the time to leave this feedback!
The products are fine and I will order…
The products are fine and I will order again, but God this company is needy. Please review us, please review us, please review us. Sure, some criticisms:
1. Evri are often unreliable around my way so last delivery was delayed.
2. Needy, needy, needy. (See above.) Please send fewer emails.
3. The company's website is set up in such a way that it's all too easy accidentally to take out a subscription.
4. The biscuits are not only expensive, but always sold out.
1 maj 2026
Omdöme utan inbjudan
Svar från SRSLY HEALTH
Hi Jonathan,
Thank you for your honest review! We're glad to hear you're enjoying the products and that you'll be ordering again, but we completely understand the frustrations you've raised around delivery, emails, subscriptions, and stock.
We've reached out to you directly to help improve your experience, including an alternative courier option for future orders and taking on board your feedback, and we'd love to hear back from you.
Thank you for taking the time to leave your feedback and giving us a chance to improve.
The bread is very nice but I have a…
The bread is very nice but I have a weekly subscription which rarely arrives and postage is expensive
29 april 2026
Omdöme utan inbjudan
Svar från SRSLY HEALTH
Hi Stanley,
Thank you for taking the time to leave your feedback, and we're happy to hear that you've been enjoying the bread and finding it a nice addition to your low-carb diet.
We're really sorry that you've been having trouble with your weekly subscription! Unfortunately, we couldn't find you in our records, but we'd be sincerely appreciative if you could reach out to our support or provide more information in your review so we can make this right for you.
Thank you very much your review, and we hope to hear from you.
Delicious
SRSLY - bought the bundle, and a few extras, loved everything really - ready to make my next order. The only thing, but not a major one, i thought the loaf of bread and fruit loaf would be a little bit bigger, but other than that 👌👌
20 april 2026
Omdöme utan inbjudan
Svar från SRSLY HEALTH
Hi Diane,
We love hearing this, thank you for the kind words! It’s brilliant to know you enjoyed the bundle and the extras, and even better that you're already planning your next order.
Thanks as well for mentioning the loaf and fruit loaf size. Feedback like that is always useful, and we're glad it didn’t take away from the overall experience.
Svar från SRSLY HEALTH
Hi Louise,
Thank you for the kind words, it really means a lot to us, and we're glad that you're happy with the bread and service.
Produce is excellent and delivery…
Produce is excellent and delivery reliable. One star off due to loads of out of stock items without restock time.
23 april 2026
Omdöme utan inbjudan
Svar från SRSLY HEALTH
Hi Alan,
Thank you for the feedback! We are really glad to hear you're enjoying the products and that delivery has been reliable.
We understand the frustration around items being out of stock without clear restock times. That's something we're working on improving, as we know how important it is to plan orders. We appreciate you highlighting it!
Brilliant customer service
The products are lovely - nice range and feels like a treat to be able to enjoy these foods without worrying about blood glucose spikes.
I had an issue over an order and the customer service was absolutely brilliant. Resolved my issue very quickly and with no fuss. 10/10!
22 april 2026
Omdöme utan inbjudan
Svar från SRSLY HEALTH
Hi Louisa,
Thank you for taking the time to leave this review, and we're so happy to hear that you had a great experience with our team! It's great to know that our low-carb food can help you enjoy bread again without glucose spikes. Thanks for being a part of our community!
Firstly love the bread and it helps…
Firstly love the bread and it helps enormously with my diabetes. Bread is expensive but I probably understand why. What I don’t like is the subscription is automatic you have to scroll down for the one time only option I think this is a bit of a con to be honest. My needs changes every month so I much prefer to order when I need it. Other than that you are doing great job 👏
20 april 2026
Omdöme utan inbjudan
Svar från SRSLY HEALTH
Hi Ray,
Thank you for your honest feedback! We're really pleased to hear the bread has been helping with your diabetes, and we appreciate your understanding around the pricing.
We also hear your concerns about the subscription setup. It's designed to be optional, with both one-time purchase and Subscribe & Save available at checkout, but we understand how it can feel if you prefer to order as and when you need. Your feedback on this is really valuable and will be taken on board.
Thanks again for your kind words and for sharing your thoughts!
The products i ordered were great
The products i ordered were great , seeded loaf really nice , hot cross buns were fantastic, really happy to have an option that caters to my dietary choices 😀
2 april 2026
Omdöme utan inbjudan
Svar från SRSLY HEALTH
Hi Andrew,
Thank you for the lovely feedback. We're really glad you enjoyed the seeded loaf and that the hot cross buns were a hit too. Thanks for being a low-carb legend!
Great low carb alternative
I have been getting SRSLY products (on a subscription basis) for a while as a part of my low carb diet.
Pros:
- great and tasty alternative to bread - I order a variety of rolls, buns, seeded and white bread, wraps
- fast delivery
- loyalty scheme
- great communication - out of stocks, delays, etc - they also provide money off order if things don't arrive
Cons:
- toasted bread doesn't smell very nice - the whole family comments on this
- packaging could be better as a lot of times my breads come squashed
- subscription is not easily managed on my phone (S24+) - I'm unable to add one off order to my subscription
10 april 2026
Omdöme utan inbjudan
Svar från SRSLY HEALTH
Hi Verdon,
Thank you for such a detailed and kind review! It's great to hear you've been enjoying the range as part of your low-carb routine, and that things like delivery, communication, and the loyalty program have been working well for you.
We really appreciate you highlighting the areas that could be improved. The feedback on the toasted bread, packaging, and managing subscriptions on mobile is all very helpful and will be shared with the team. These are exactly the kinds of insights that help us refine both the products and the overall experience!
If you ever need a hand with your subscription or placing a one-off order alongside it, our customer service team will be more than happy to help. Thanks again for taking the time to share your thoughts!
Svar från SRSLY HEALTH
Hi Dawn,
Thank you for the kind words, and we're so happy that you're satisfied with the delivery and customer service. Thanks for being a low-carb legend!
Great choice of low carb breads which…
Great choice of low carb breads which are delivered really fast and perfect for anyone trying to follow a low carb lifestyle. Highly recommended
1 april 2026
Omdöme utan inbjudan
Svar från SRSLY HEALTH
Hi there,
Thank you so much for the kind recommendation, and we truly appreciate that you took the time to leave this review. We're glad that you're enjoying the bread and that you've had a great experience overall!
Great taste and size
Delivery and customer service are very good, I had issue with Evri and it was resolved promptly. Taste wise I find it much better than Heylo, resembles more real bread taste and both rolls and toast bread are bigger than Heylo.
30 mars 2026
Omdöme utan inbjudan
Svar från SRSLY HEALTH
Hi Kasia,
Thank you so much for the lovely review! We're so glad we could get the delivery issue sorted quickly for you, and it's great to hear you've had a positive experience with both delivery and customer service.
It's fantastic to hear your thoughts on the taste and size of the bread and rolls. Really pleased they've been hitting the mark for you! Thanks for taking the time to share your feedback.
I just looooove these products
I just looooove these products! Finally bread that doesn’t make me feel sluggish & food to go is just great .all I need now is for them to create some low carb crackers !!! Well done Srsly! Great food!
2 april 2026
Omdöme utan inbjudan
Svar från SRSLY HEALTH
Hi Nina,
That's awesome, we're so happy that you're enjoying our bread and our new food-to-go products! We totally hear you on low-carb crackers, and that's something we'll definitely be looking into for the future.
Svar från SRSLY HEALTH
Hi Lisa,
We appreciate that you took the time to leave your feedback and that you had a good experience with the delivery. We hope that you'll enjoy the products as well!
Svar från SRSLY HEALTH
Hi Robin,
Thank you very much for the kind words, it means a lot to us that you've had a great experience overall!
Excellent quality.
Being type 2 diabetic i have just ordered my 3rd bundle and this bread helps me control my carbs with ease. So pleased I found this site.
1 april 2026
Omdöme utan inbjudan
Svar från SRSLY HEALTH
Hi SW,
Thank you for the great review. We'e really pleased to hear you're on your third bundle already and that the bread is helping you manage your carbs more easily. We really appreciate your support and your taking the time to share this!
Great product
Great product. Good customer service and carefull delivery of bread.
31 mars 2026
Omdöme utan inbjudan
Svar från SRSLY HEALTH
Hi Sue,
Thank you so much for the kind words! It means a lot to us that you're happy with the experience overall, and we appreciate that you took the time to leave this review.
Detta är Trustpilot
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