Completely useless. The products themselves are ok. But ordering, deliveries and customer care are dire. Suppose you set up a fortnightly delivery of the same items. You have no idea when... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I have a subscription for bread, tortillas and pizza, all are really good and tasty and perfect for someone on a low carb diet. It would be fantastic if we could buy these in our supermarket I think t... Se mer
Företaget har svarat
My order went missing with Evri collect point, the shop refused due to some label error and Evri marked it delivery. I raised the issue to Evri and Srsly Health, Srsly Health customer service was fant... Se mer
The bread and hot dog rolls are delicious and I’m now investigating the pizzas 😂 What I also want to mention is their customer service! I was fortunate enough to be communicating with Sarah, she’s... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
We are SRSLY Health, formerly SRSLY Low Carb. We are the UK's leading low carb food company that also offers high protein, lower calorie, higher fibre options of foods that are commonplace in British diets. We provide healthier alternatives to foods that are traditionally bad for diabetes and weight-loss.
Kontaktuppgifter
Storbritannien
- 0330 053 2250
- getintouch@srsly.health
- srsly.health
4,4
Utmärkt
1 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 86 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Wow what a responsive business
Wow what a responsive business! .. the courier used delivered my package to the wrong address. I contacted SRSLY as soon as I realised and they sent me out another package the same day. They will be taking up the lost package issue with the courier service.
For me, hassle free, very responsive and polite exchange with SRSLY . ... Not to mention my yummy order . Will definitely used again for my Keto items Thank you so much 🙏 x
20 februari 2026
Omdöme utan inbjudan
Svar från SRSLY HEALTH
Hi Kerry,
Thank you for such a lovely review! We're glad we could step in quickly and get a replacement out to you when the courier delivered to the wrong address, and it's great to hear the whole process felt hassle-free.
We're also really pleased you enjoyed your order, and we appreciate you choosing us for your keto items. Thanks again for your kind words and support!
I love this company
I love this company. Fabulous service, quick delivery and they keep you in the loop from start to finish. They have a good range of products. I can't fault them. I would certainly highly recommend them.
12 februari 2026
Omdöme utan inbjudan
Svar från SRSLY HEALTH
Hi Kim,
Thank you for such a lovely review! We're really pleased to hear you're happy with the service, delivery, and updates along the way, and that you're enjoying the range of products too.
We really appreciate the recommendation and you taking the time to share your experience. Thanks for being part of our low-carb community!
Outstanding products
Outstanding products. As a diabetic on a low carb diet I can finally have a sandwich or cheese on toast again. Delivery was fast and well packaged.
13 februari 2026
Omdöme utan inbjudan
Svar från SRSLY HEALTH
Hi NP,
Thank you for the lovely review! We're really pleased to hear you can enjoy things like a sandwich or cheese on toast again while following a low-carb diet. It’s also great to know that you're satisfied with the delivery and packaging. Thanks for being one of our low-carb legends!
Conning customers into a subscription - Updated
Update 9th July 2026:
I'm please to be able to update this review to reflect the fact that the website has been changed so that "Subscription" is no longer the default option.
The good:
My wife is diabetic and alergic to pretty much all available medication; so, the only way to manage her sugar levels is dietry, i.e. limiting carbohydrate intake. These products are good and helpful for her needs.
The bad:
I ordered three items today and two of them ended up as subsrictions by default. This constritutes sharp practice. When ordering, the single purchase option is off the bottom of the screen so users do not necessarily even notice that there is a choice to be made. By all means offer customers a subsriction but this should not be a default option.
The ugly:
To make matters worse, cancelling a subsription has been made deliberately difficult and this is a worse crime in my view.
12 februari 2026
Omdöme utan inbjudan
Svar från SRSLY HEALTH
Hi Nick,
Thank you for taking the time to share such detailed feedback. We're pleased to hear the products have been helpful for your wife's dietary needs, but we understand the concerns you've raised around subscriptions and how this felt during the ordering process.
Subscriptions are intended to be optional and fully in the customer's control. During setup, there are prompts explaining the choice, and we also send reminder emails before any repeat order is shipped, so there is time to review, change, or cancel.
Our customer service team has reached out to you directly to clarify everything and help resolve this for you, and we want to make sure your experience improves from here. We appreciate you bringing this to our attention!
Bread I can enjoy
At least I can take a roll or sandwich with me now, as low carb eating out is a challenge
11 februari 2026
Omdöme utan inbjudan
Svar från SRSLY HEALTH
Hi Janine,
We're really glad to hear the rolls are making things easier when you're out and about, especially as low-carb options can be limited. Being able to grab a sandwich or a roll and take it with you can make a big difference. Thank you very much for the kind review!
Be wary of automated subscription
The issue I have is that the company automatically put you into an automated subscription. This has happened to me a week after my purchase. I tried to cancel after getting an email saying that my pizza order is with Evri.
I emailed to cancel as I never wanted a repeat order. This should be at the discretion of the buyer, not everybody will be aware of the process.
In my opinion doing this is an easy way of making money as it becomes too late for people to cancel, they never did respond to my email.
10 februari 2026
Omdöme utan inbjudan
Svar från SRSLY HEALTH
Hi there,
Thank you for sharing your concerns, and we're truly sorry for the frustration this has caused. We always aim for subscriptions to be clear and within the customer's control. We take care to inform our customers every step of the way when they're setting up a subscription, and we send multiple follow-up emails to keep you updated and give you plenty of time to adjust or cancel a subscription order before it's shipped.
Unfortunately, we haven't been able to locate your details, and we'd really like to look into this properly for you. If you can get in touch with your order information, our customer service team will investigate what happened and make sure it's resolved.
Your feedback means a lot to us, and we hope to hear back from you soon!
Really good bread shame about the price…
Really good bread shame about the price tho 😞 maybe in time more company's will make similar bread witch will make it competitive witch will decrease the price .
28 januari 2026
Svar från SRSLY HEALTH
Hi Jake,
Thank you for your honest feedback! We're really pleased to hear you think the bread is really good, and we completely understand that price is an important factor. Producing low-carb bread involves specialist ingredients and processes, which does affect the cost, but we're always reviewing how we can deliver the best possible value. We appreciate that you took the time to share this!
Svar från SRSLY HEALTH
Hi there,
Thank you for the kind feedback! We're glad that you're enjoying the products and that they're helping you keep a clean keto diet. We appreciate that you took the time to share this!
Svar från SRSLY HEALTH
Hi Anniflower,
Thanks for the kind feedback, and we're glad that you're satisfied with the products and service! Thanks for being a low-carb legend.
Excellent products and great service
Excellent products and great service. Particularly like the mini croissants and seeded bagels. I’m Type 1 diabetic and find these are a really useful and enjoyable part of my meals.
6 februari 2026
Omdöme utan inbjudan
Svar från SRSLY HEALTH
Hi Mrs. Diane,
Thank you for the lovely review! It's great to hear you're enjoying the mini croissants and seeded bagels, and that they've become a regular and enjoyable part of your meals while managing Type 1 diabetes.
We really appreciate you taking the time to share this, and thank you for being part of our low-carb community!
Food taste great
Food taste great, love the notcross buns 👌
Also great customer service when I had misunderstanding with my order
28 januari 2026
Svar från SRSLY HEALTH
Hi Caroline,
Thanks for the lovely feedback! We're really pleased to hear you're enjoying the food, especially the not cross buns, and it's great to know our customer service was able to help sort out the order misunderstanding. We appreciate you taking the time to share this, and thank you for being one of our low-carb legends!
Svar från SRSLY HEALTH
Hi Mark,
Thanks for the kind feedback, and we're glad that the rolls have been a game-changer for your low-carb diet! Thanks for being a part of our low-carb community.
SRSLY , nice company to do business with
We tried SRSLY low carb products , and found they weren’t for us , we reported this to SRSLY and they gave us a full refund and explained the reasons for us not getting on with the products ,
Full marks for SRSLY stepping up and addressing our thoughts ,
Although not for us , the products were delivered very fresh with a long shelf life.
Thank-you for being understanding
Ray T
25 januari 2026
Svar från SRSLY HEALTH
Hi Ray,
Thank you so much for taking the time to leave such a kind review, and we're very happy that we were able to assist you, explain things clearly and make sure you were fully refunded. It means a lot to us that you found the service fair and were satisfied with the delivery despite the products not being the right fit for you.
Thanks for giving SRSLY a try! We wish you all the best going forward.
Highly recommend
This company enabled me to eat bread again . It’s reasonably priced and the products taste incredible. I feel so lucky to have found them !
22 januari 2026
Omdöme utan inbjudan
Svar från SRSLY HEALTH
Hi Sarah,
Thank you for the lovely review. We're so pleased to hear you're able to enjoy bread again and that you've found the products both great tasting and good value. It really means a lot to know you feel lucky to have found us!
New to the brand and bought to help…
New to the brand and bought to help with keto diet as was missing bread soo much ! Tried the fruit loaf. TBH slightly disappointed with the taste. Would prefer more spice in it. Will maybe try adding some cinnamon to my butter next time. Love the wraps and will continue to purchase. Bought the starter pack to try and see what worked for me. Can recommend for ease of purchase and delivery Pricing was good too.
29 januari 2026
Omdöme utan inbjudan
Svar från SRSLY HEALTH
Hi Suzanne,
Thank you for the kind review, and welcome to the SRSLY community! It’s great to hear the products have helped fill that bread gap while following keto, and we're glad you're enjoying the wraps enough to keep coming back. The starter pack is a great way to find what works best for you.
We appreciate the feedback on the fruit loaf. Taste is very personal, and your comment about spice is helpful and will be shared with the team. Your recommendation means a lot to us. Thank you for being a legend!
Excellent Company
I have a monthly subscription and I love the food, it is great that following a low carb diet to help control my type 1 diabetes I am able to still enjoy bread and pizza and the occasional sweet treat. The fruit loaf is wonderful. The only issue I have is that they tend to use Evri as a delivery company and sometimes Evri let them (and me) down. When things do go wrong though, customer services are always very helpful and issues are resolved.
25 januari 2026
Omdöme utan inbjudan
Svar från SRSLY HEALTH
Hi there,
Thank you so much for such a lovely review, and we're so happy that our products have been helping control your type 1 diabetes without having to sacrifice bread!
We appreciate your honest feedback about delivery. While issues can occasionally happen, we're really pleased to hear our customer service team has been able to step in and get things resolved for you. Thanks again for your continued support and for taking the time to share your experience!
Very good service and tasty products
My orders always arrive safely and the bakery products are delicious.
28 december 2025
Svar från SRSLY HEALTH
Hi there,
Thank you for the kind words, and we're very glad to hear that you're always having a good experience with the delivery and products. A smooth experience is exactly what we aim for! Thanks for being a part of our low-carb community.
Light & Tasty
Love the products, never disappointed. I have used the pizza bases, bought prepared pizza and had the fruit loaf. For my personal preference I love the wraps, these are so light and tasty. Have them most days with either chicken or tuna. I also make breakfast wraps with scrambled egg and bacon medallions. I tend to order 4 packs so it saves on postage.
2 januari 2026
Omdöme utan inbjudan
Svar från SRSLY HEALTH
Hi there,
Thank you for the kind review, and we're very glad that you're enjoying the wraps! The breakfast wraps sound very lovely, and bulk ordering is definitely a smart choice. We truly appreciate that you took the time to write this and that you're a part of our low-carb community!
Svar från SRSLY HEALTH
Hi there,
Thanks for the lovely review, and we're glad that you're satisfied with both the product and service. Thanks for being such a legend!
Very good service
Very good service, always correct nobossues at all, tge wraps r the best out there in taste and carb numbers
29 december 2025
Svar från SRSLY HEALTH
Hi Rucksan,
We're glad to hear the service has been spot on for you, and it's brilliant to know the wraps are a favourite both for taste and carb numbers! Thank you for the kind words.
Detta är Trustpilot
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