Southdownsinsurance Omdömen 

5 635
•
TrustScore 4.5 av 5

4,4

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 4 av 5 stjärnor

Value for money company for Travel Insurance. I would have given 5 star if Policy Schedule had shown declared medical conditions in it so that the customer could check and make sure that all relevant... Se mer

Betygsatt 5 av 5 stjärnor

Needed to change dates of insurance due to flight changes, called no long wait,uk customer service, Hayley waa very helpful , simple to do. Insurance for holiday next year so can't comment on claims... Se mer

Betygsatt 4 av 5 stjärnor

I tried to obtain some travel insurance through the online website, but when attempting to enter my responses to questions on the form, the system kept moving me back to the previous page. I then ca... Se mer

Betygsatt 5 av 5 stjärnor

Really happy with Southdowns so far. I compared quite a few travel insurance options and they offered really good cover at the best price, which made the decision easy. Everything was straightforward... Se mer

Företagsinformation

  1. Pengar och försäkring

Informationen kommer från olika externa källor

Southdowns Insurance services Ltd is a General Insurance Intermediary located in West Sussex. We are licensed and regulated by the Financial Conduct Authority. Our authorisation allows us to arrange and assist in the administration of non-investment insurance contracts. You can check our entry on the FCA website at www.fca.org.uk. We currently provide sales and service support for an International General Insurance Intermediary but also offer our own products underwritten by within the AXA group. Our sales and service agents are experienced, knowledgeable and efficient, dedicating equal time and attention to service and query calls as they do to quotations and sales opportunities. We aim to provide a service that we can be proud of and one that we would wish to receive if calling or e-mailing into the office ourselves.


Kontaktuppgifter

4,4

Utmärkt

TrustScore 4.5 av 5

6 tn omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Har besvarat 96 % av sina negativa omdömen

Svarar vanligtvis inom 2 veckor

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,4

Alla omdömen

(5 635)

221 omdömen under de senaste 12 månaderna

Skriv ett omdöme
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Betygsatt 4 av 5 stjärnor

Third time I’ve taken out their cover…

Third time I’ve taken out their cover and luckily didn’t have to use it! They consistently come out near the top for value and cover. Great price for someone who has pre-existing medical conditions too. In future I think I’ll not bother to look around but just use them again.

11 januari 2026
Betygsatt 1 av 5 stjärnor

Terrible company

While on holiday in Greece, I was admitted to the hospital with stomach pains, D&V.

My husband, who was fit and feeling very well, came with me.

While I was being hooked up to antibiotics and electrolytes, my husband collapsed.

The doctors battled for 40 minutes to save him. But he died. I was outside the room and I saw how hard they fought to save him.

It has been the worst, most traumatic experience of my life. My husband and I were together for 20 years. I loved every cell in his body, and I know he loved me.

My husband's insurance have been incredible. They have handled everything in an extremely complex situation. They are a company called AllClear.

Southdowns have been a nightmare. I am in a free, public hospital, but they are sending me tons of forms to open cases. The forms are in PDF and cannot be filled in on a phone. I cannot make changes to my flights or anything without this being done.

The language of the forms is incredibly unclear to the point that it is almost impossible to fill them in correctly. It is not at all obvious whether they are requesting information from my GP, or the hospital here in Greece. Many of the questions have vague wording. It is not at all clear what kind of consent I am giving.

Some of the people on their helplines are ridiculously verbose. There are several men who just go on and on and on and will NOT let you speak as a woman. They take about 3 minutes to say something that could be said in 20 seconds. And they do NOT listen or allow you to ask a question.

They have offered no support for me in terms of getting family out here or putting them up. I am relying on the kindness of my Airbnb landlord to host them - he is doing this for free. The Greeks are lovely people.

6 juni 2026
Omdöme utan inbjudan
Logotyp för Southdownsinsurance

Svar från Southdownsinsurance

Dear Customer,

Please accept our sincere condolences on the loss of your husband.

We appreciate the time you have taken to provide your feedback.

To enable us to share your feedback with the AXA Travel Insurance claims team, please may we ask that you contact us at info@southdownsinsurance.co.uk marking your email FAO the Duty Manager – TRUST PILOT in the subject field. Please copy your feedback and any additional information relating to your claim into the body of the email and include your policy and claims reference number.

Kind regards
Southdowns
Sales and service

Betygsatt 4 av 5 stjärnor

Smooth and friendly reminder and…

Smooth and friendly reminder and renewal process - only reason I haven't given 5 stars is that I've never had to make a claim - which is the true test of how good a service they offer.

3 juni 2026
Betygsatt 2 av 5 stjärnor

They wouldn’t pay out on my claim after…

They wouldn’t pay out on my claim after my phone was stolen, even though I handed them a mountain full of evidence, because the phone wasn’t blacklisted in 24hours which u don’t understand how I could do that when I didn’t have a phone & I was in a foreign country.

1 juni 2026
Omdöme utan inbjudan
Logotyp för Southdownsinsurance

Svar från Southdownsinsurance

Dear Customer,

We are very sorry to learn of your claims experience and appreciate the time you have taken to provide your feedback.

To enable us to share your feedback, please may we ask that you contact us at info@southdownsinsurance.co.uk marking your email FAO the Duty Manager – TRUST PILOT in the subject field. Please copy your feedback and any additional information relating to your claim into the body of the email and include your policy and claims reference number.

Kind regards
Southdowns
Sales and service

Betygsatt 5 av 5 stjärnor

Great service

Friendly staff and clear with their policy covers and details. Not had to make a claim to date, but service to date has been good.

20 maj 2026
Betygsatt 5 av 5 stjärnor

Proper cover for day trips and very helpful with queries

I was recommended this company by a travel group I belong to, as one of few insurance providers that cover foreign day trips.

Their website is easy to use and prices are very competitive for comparable cover.

I recently had to all them to upgrade a European policy to worldwide and they couldn't have been more helpful.

20 mars 2026

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