CoverForYou Omdömen 19 634

We bought a travel insurance policy for our trip to Oman, but then had to cancel the trip after the conflict started in the Middle East. All of our other suppliers refunded in full, either waiving cancellation fees or refunding 100% when there was no liability to refund anything! No such luck with CoverForYou, who have insisted on keeping 50% of our money for doing absolutely nothing because the policy was cancelled after the 14 day cooling off period. I expected better from this company as we have had to cancel due to circumstances beyond our control. I did not expect them to take advantage of the situation. We will use all of the other suppliers again when we are able to rebook, but will never use CoverForYou again. Hope it was worth it!

I have no idea how this company scores higher than zero.
Firstly, beware that there is no telephone number to ask what you should actually do in an emergency. Only how to email a claim - which is no use if you are in a hospital knowing you have missed a flight.
Every step of the claim then had to be chased - AXA - who deal with the claims had all the details from the start - but paid in dribs and drabs - having to be chased for 3 missing parts of the claim. No apology for their omissions. One minute an agent is looking at it - the next apparently the system automatically rejects things - which is it?? Only emails that are unintelligible. No chance of an apology.

Thanks Cover for You for leaving my wife stranded in Dubai. She was super pleased to hear that your small print states she is now in a war zone with no insurance to extend her hotel stays or fund alternative flights back home.
My wife has been frighted, huddled down in the hotel basement at times with missiles being intercepted overhead.

You website states “ We truly believe you will find a product that ensures that you feel safe and secure while abroad so you can focus on making memories”. Not quite the reality when it comes to doing the right thing by your customers.

I fractured my fingers after falling over in Lanzarote. I called the helpline and they explained what I needed to do to get treatment and gave me hospital in area. I paid for treatment and on my return sent documents to Coverforyou. I called the following day to make sure they had been received. Jess took my call and she was amazing, stayed on the phone while I resent and completed my claim. Refund should come through in 5-10 days. Will definitely use this company again. Big thank you to Jess for all her help.

While CoverForYou have an excellent rating on Trustpilot, if you have to make a claim you may find your service provided by Axa Travel Insurance, (2.1 stars).
While I was seriously ill abroad, trying to deal with Axa's claim process was very difficult.
On the telephone, the Axa representative often blamed another department for delays which I obviously didn't care about.
Read Axa's reviews before taking up CoverForYou insurance.

Just to add that it's not possible to log in to the CoverForYou website directly. Access is via an annoying email link process. Should be changed.

We missed two ports. The first due to a fellow passenger being ill so we couldn't make the port. The second was due to a world leader conference occurring at the port and so the port was closed.
They won't settle my claim as it says in the policy wording that they only accept weather conditions or timetable issues and no alternative port is offered.
I assumed missed ports covered missing ports scheduled but more fool me.
Check their policy wording thoroughly if buying.
Well, many thanks for your reply and I will certainly check policy wording in the future. I will not be using your company in the future or any companies you are underwritten by including AXA.

We had to stay an extra 4 nights in Geneva after losing my daughter's passport whilst skiing. I had to change our flight home, book 4 nights hotel and travel by train to/from the British Embassy in Bern from Geneva.
I submitted all my paperwork and receipts for all these extra expenses.
All I was reimbursed for was the Emergency Travel Document(ETD). This left us over £1000 out of pocket.

After speaking/emailing them requesting why I was not being reimbursed for any of the travel and hotel etc, they just repeated that all I was getting was the ETD paid.

Not impressed with the service and will not be renewing once it expires.
Absolutely shocking treatment by a company we should be relying on when we need them most.

I've used this company for years and had a brilliant time, until now. Whatever has been integrated with AXA simply doesn't function. My husband needed a doctor, their system wouldn't work and I was told it could take days to fix. I now need to speak to a doctor, and yet again, the system will not allow me to make a request. Absolutely awful.

Agree with all the other reviews. Very bad experience and wish I had checked reviews in more detail before going with this provider.

Just another company that will happily take your money for a "valid policy" but refuses to pay anything when you actually put a claim in. All evidence provided, circumstances completely out of my hand and still they refuse to help. Ridiculous company, would not recommend.

Avoid this company, they are awful.
My wife had a fall in Thailand and tore her ankle ligaments. After the initial online video consultation they were absolutely appalling and left us to completely fend for ourselves. We phoned them, e-mailed them and did online chats to request help in arranging hospital assistance, but go no help whatsoever. We had to arrange a hospital visit and subsequent treatment ourselves.
We are still in Thailand, but rest assured Cover for you will be hearing at lot more from us when we return to the UK.

We've been with CoverForYou for over 3 years now on a multi-trip plan, and cannot recommend it highly enough. Thankfully, we've only ever had to claim on it once due to cancelled flights writing off our entire trip, however CoverForYou were brilliant. Simple online chat to get the claim started, then filled out the rest in my own time. Everything was reviewed and settled without any hassle. Needed to add cover for Mexico to our plan earlier in the year and was able to do this via the online portal for only £20 in total. Cannot recommend highly enough!

Zero help or advice from first call.
Was initially paid 1.72% of my claim for a medical bill, 98.28% being rejected for cancellation of ongoing holiday and a new flight home plus accommodation.
Poor customer service. Poor communication. Awarded compensation for poor case management.
Took 13 months to achieve payment of a claim and having to go through ombudsman. If they’d read the paperwork I sent or contacted me there wouldn’t have been a problem. Extremely stressful!

I’ve now just taken out my 6th annual policy with you guys. Every year I take many trips and your services have always been amazing. I’ve had a phone stolen and a hospital bill over the years and you compensated me with both issues and made the stressful process very simple!

I have upgraded my policy today and spoke to Diexter and he helped me run through everything with great detail to make sure my injuries were accounted for and I was set up ready for my next trip!

Great customer service, great cover! Thanks so much

would give zero if I could. Garbage company - avoid at all costs.

Our outbound flight was cancelled meaning a 4 day trip could not be taken. When I claimed for the lost hotel expenses the answer was “oh, that’s not covered on your policy”.

What is the point of travel insurance that doesn’t cover trip cancellation as STANDARD.

So after leaving this review previously, and after initially being threatened by CFY for leaving a negative review, they subsequently and magically discovered that my claim had been incorrectly rejected and they have now paid out!! A more professional company would have dealt with this issue correctly in the first place and would have retained my custom.

I’m disappointed with the handling of my claim by CoverForYou / AXA Assistance. My policy clearly includes the Excess Waiver, showing £0 excess, yet an excess was still applied to my medical claim.

I’ve had to spend unnecessary time disputing something that should have been straightforward. I hope the company reviews its processes to ensure customers aren’t made to challenge clear policy terms.

I’ll update this review if the issue is resolved fairly, but at this stage, the service has been frustrating and below expectations.

Just got back from Crete and on the first day my daughter fell on a water slide and burst her chin open. She went to hospital for stitches and as we were there for 2 weeks she also had to get the removed over there. As soon as I got back to the hotel I phoned to make a claim and the man who helped me make the claim was informative and helpful and made sure I got all the details and I needed for the hospital and I got all the details they needed so there was no hassle and gave me there email incase any miscommunication between myself and the hospital. Thankfully everything went smooth and by the next day everything was sorted and all I had to pay was the excess of the policy. Would highly recommend for travel insurance

absolute disgrace.. namely a craig and adrian.. happy to give my opinion and views in court.. i consider this company unfit for purpose or their underwriters.. either way they left me in thailand hanging.. with absolutely no contact to me after one week of needing a hospital visit to a local very good quality hospital.. who were very professional.. after many times of trying the hospital eventually made contact and secured a case ref number.. cover for you or axa whoever were the guys dealing with my case had 2 active phone numbers for me and an active email But no contact to me at all.. outrageous company who should be investigated..

If you want travel insurance just to feel good then great, if you want decent cover, LOOK ELSEWHERE!

I expected more from a policy underwritten by AXA!

Accommodation, transport and new flight costs to get home due to STOLEN passport NOT covered in their GOLD annual policy. The passport itself is covered but barely covers the cost of the ETD required to return to the UK, doesn't come near to getting a new passport as well!

If you're expecting your belongings to be covered then make sure you have a receipt for everything you're taking with you, because they ONLY pay out if you can show them the RECEIPTS!! A bit of a problem if some of your items were presents or if you bought your clothes any longer than a week before departure and the receipt is still lurking in the bag! As a consequence they assessed my claim at 1/4 of the total value of the items that were stolen. On, and Air pods are classed as gadgets so you need to take extra cover for these!

Customer service is friendly on the phone but communication by email is appalling as it takes at least a week to get a response.

Lesson.., read the entire policy wording before taking out the cover because BASIC things you think would be covered, AREN'T. I will never use this company again!!

I placed a claim with Cover for You following a ski accident in late February to recover some medical costs and check if I could get back some money for unused ski pass.

I had to wait over 45 minutes on the emergency hotline to get through to someone with a injured shoulder which was not great. I then submitted the CAS form. I heard nothing from AXA who are processing the claim despite a number of follow up emails asking for an update.

I raised a complaint on the 11th of April and was paid some compensation in June and was asked for some additional information by AXA.

It's now the 22nd of August and my claim from February has still not been settled and I've continued to receive no feedback. Very disappointing as I assumed with a 5 star rating I would get a good service.

Watch out! CoverForYou will take travel insurance renewal payment *7 full days ahead* of your renewal date.
Allegedly this is to ensure you're covered. Somehow every single other insurance provider manages to provide uninterrupted cover whilst taking payment on the day of the renewal - so I don't think this is acceptable justification.
This is clearly to prevent you shopping around.
I sat down to look at my travel insurance policy on the Sunday before the renewal date, only to find £265 had already been deducted from my card.
Of course, no customer services team was available, so I had to spend 20 minutes finding the cancellation button online.
Apparently a refund will be made - but this gives me another job to do to check it arrives and in the meantime, I'm out of pocket.
What's more, I found an equivalent insurance policy with Admiral for only £80!! So the renewal price was a complete rip off.
Given this underhand approach to taking a sky high payment 7 days ahead of time, I will never take an insurance policy with CoverForYou again.