SOJO Omdömen 444

TrustScore 4.5 av 5

4,7

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

I was uncertain about which services I'd actually need to properly fit a new suit, so I over-booked multiple. Jawad, the tailor who pinned me at Selfridges, was an absolute star. Got everything loo... Se mer

Betygsatt 5 av 5 stjärnor

Anca did a fantastic repair job on my ancient Margaret Howell x Barbour jacket, and Lara was super helpful explaining what they proposed to do and sourcing appropriate fabric. It needed multiple repai... Se mer

Betygsatt 5 av 5 stjärnor

I needed my jeans shortened and the quality of what I received was exceptional. The tailor even recreated the design that was originally on the bottom of my jeans, the jeans have an unusual design of... Se mer

Betygsatt 5 av 5 stjärnor

What an experience from SOJO !! I purchased a white playsuit from Reiss in Selfridges which needed alteration. I was not aware that a tailor service was available in house. From the minute I was es... Se mer

Företagsinformation

  1. Skrädderi

Skrivet av företaget

SOJO is the clothing repairs and alterations platform dedicated to making your clothes work for you.


Kontaktuppgifter

4,7

Utmärkt

TrustScore 4.5 av 5

444 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen inbjudningshistorik registrerad

Det här företaget har inte bjudit in sina kunder. Omdömen kanske inte är representativa

Har besvarat 25 % av sina negativa omdömen

Svarar vanligtvis inom 1 vecka

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 4 av 5 stjärnor

Loved the cashmere jumper repair

Loved the cashmere jumper repair, perfectly done.
However the elbow patches don’t look as good, they look a bit cheap and have strange edges that are already fraying. Wish I had had the repair done as I have on my other sweater. Would have helped to have the patches at the counter of your Selfridges store to see what they are like then I know wouldn’t have chosen them

19 maj 2026
Omdöme utan inbjudan
Logotyp för SOJO

Svar från SOJO

Hi Wanda,

Thank you so much for your review, we truly appreciate your support!

Regarding your feedback on our elbow patches, we switched supplier recently, and based on this feedback we have decided to remain with our original supplier, as their patches have never had any complaints. We are very grateful to you for sharing this experience, and bringing this to our attention!

Kindly,
The SOJO Team ⭐

Betygsatt 5 av 5 stjärnor

Incredible experience shortening trousers

Incredible experience! Just dropped in, got the fitting, had the length taken up, and picked up again all within 1 hour. Really friendly and helpful team, and the trousers look great. Thank you!

24 maj 2026
Omdöme utan inbjudan
Logotyp för SOJO

Svar från SOJO

Hi there,

Thank you so much for your review, we truly appreciate your support!

Kindly,
The SOJO Team ⭐

Betygsatt 5 av 5 stjärnor

I get my t-shirts trimmed at SOJO

I get my t-shirts trimmed at SOJO, and every time I collect, it has been fantastic. I have full trust in them.

21 maj 2026
Omdöme utan inbjudan
Logotyp för SOJO

Svar från SOJO

Hi Daphne,

Thank you so much for your review, we truly appreciate your support!

Kindly,
The SOJO Team ⭐

Betygsatt 5 av 5 stjärnor

Service from Sojo was brilliant

The service from Sojo was brilliant and the tailoring on a pair of Beyond Nine trousers is perfect! The fit is exactly what I needed. They took a lot of care to check with me what was needed and figured it out. I really appreciate the care they took. Thanks to Amy especially.

20 maj 2026
Omdöme utan inbjudan
Logotyp för SOJO

Svar från SOJO

Hi Gemma,

Thank you so much for your review, we truly appreciate your support! We will happily pass your praise along to Amy too.

Kindly,
The SOJO Team ⭐

Betygsatt 5 av 5 stjärnor

Effective, eco-friendly repairs

A really easy process from start to finish. Ayla did an absolutely brilliant job fixing a hole in my linen jumpsuit - I’m amazed that you can’t see the repair at all! Thank you x

15 maj 2026
Omdöme utan inbjudan
Logotyp för SOJO

Svar från SOJO

Hi Anna,

Thank you so much for your review, we truly appreciate your support! We will happily pass your praise along to Ayla too.

Kindly,
The SOJO Team ⭐

Betygsatt 1 av 5 stjärnor

Where are my trousers????

Sojo lost my brand new Damson Madder trousers. Royal Mail returned them to sender because Sojo incorrectly addressed the package to me. Now Sojo is saying it was delivered even though I have the Royal Mail reciepts saying it wasn’t! Where are my trousers please??? They are brand new unworn

13 maj 2026
Omdöme utan inbjudan
Logotyp för SOJO

Svar från SOJO

Hi there,

We are so sorry to hear you have been dissatisfied with our services on this occasion.

We have looked into this order, and it appears that during your booking process on the Damson Madder site, your return address for Royal Mail was input incorrectly, hence why it bounced back to our main studio! We have now been able to correct this, and your order has been re-posted today.

We hope you will be delighted with the alterations to your lovely trousers, and thank you for choosing SOJO!

Kindly,
The SOJO Team ⭐

Betygsatt 5 av 5 stjärnor

Amazing service and alteration

Amazing service and alteration

I've used Sojo a few times for alterations, and always found them to be great in terms of quality of work. On this occasion I sent a pair of trousers that had been garment dyed (which I hadn't realised). They got in touch, explained how the work would possibly expose some undyed fabric and checking if I was happy to proceed. In the end Marius did an outstanding job!. Literally not a thread out of place or a noticeable impact on the colour/seams or anything. Truly great job and much appreciated. Fast high quality service every time.

12 maj 2026
Omdöme utan inbjudan
Logotyp för SOJO

Svar från SOJO

Hi Paul,

Thank you so much for your review, we truly appreciate your support! We will happily pass your praise along to Marius too.

Kindly,
The SOJO Team ⭐

Betygsatt 5 av 5 stjärnor

Retouches impeccables

Retouches impeccables, travail rapide, soigné et de qualité. Je suis ravie du résultat.
Deux très bons couturiers, agréables et expérimentés.
Je les recommande fortement !
Encore merci pour votre professionnalisme !😊

9 maj 2026
Omdöme utan inbjudan
Logotyp för SOJO

Svar från SOJO

Bonjour Emilie,

Merci beaucoup pour votre avis, nous apprécions vraiment votre soutien !

Cordialement,
L'équipe SOJO ⭐

Betygsatt 5 av 5 stjärnor

Gianni thank you so much for an amazing…

Gianni thank you so much for an amazing work you done on my jacket! I never wore it and I have that jacket for about 10 years, but now I'll definitely will it looks great!

8 maj 2026
Omdöme utan inbjudan
Logotyp för SOJO

Svar från SOJO

Hi Petra,

Thank you so much for your review, we truly appreciate your support! We will happily pass your praise along to Gianni too.

Kindly,
The SOJO Team ⭐

Betygsatt 5 av 5 stjärnor

Detail and care

Such attention to detail. Sojo is not your usual alterations service at your dry cleaner. These people are experts who know how to work with silk and seams and expensive fabrics. I'm so impressed with their work. They are expensive, but if you want the job done properly, they are your people.

8 maj 2026
Omdöme utan inbjudan
Logotyp för SOJO

Svar från SOJO

Hi there,

Thank you so much for your review, we truly appreciate your support!

Kindly,
The SOJO Team ⭐

Betygsatt 5 av 5 stjärnor

Great job

Great job, fast turnaround

1 maj 2026
Omdöme utan inbjudan
Logotyp för SOJO

Svar från SOJO

Hi Nick,

Thank you so much for your review, we truly appreciate your support!

Kindly,
The SOJO Team ⭐

Betygsatt 5 av 5 stjärnor

Please thank Harius for the fabulous…

Please thank Harius for the fabulous job he did in turning up my new Damson Madder jeans. Absolutely perfect.

1 maj 2026
Omdöme utan inbjudan
Logotyp för SOJO

Svar från SOJO

Hi Joanne,

Thank you so much for your review, we truly appreciate your support! We will happily pass your praise along to Marius too.

Kindly,
The SOJO Team ⭐

Betygsatt 5 av 5 stjärnor

Had the sleeves removed from a dress…

Had the sleeves removed from a dress and Anca did a great job, thank you! Feels like a new dress and I know I’ll be wearing it lots over the summer. It came back really quickly too! I’ve used SOJO to repair or amend quite a few pieces of clothing now and I’m always pleased with the service they deliver.

2 maj 2026
Omdöme utan inbjudan
Logotyp för SOJO

Svar från SOJO

Hi LL,

Thank you so much for your review, we truly appreciate your support! We will happily pass your praise along to Anca too.

Kindly,
The SOJO Team ⭐

Betygsatt 5 av 5 stjärnor

Amazing service

So easy to use. I posted a top for repair and the turn around was incredibly fast, not to mention the alteration is exactly as I wished for. Such an easy process from beginning to end. I will definitely be using SOJO again.

1 maj 2026
Omdöme utan inbjudan
Logotyp för SOJO

Svar från SOJO

Hi Lana,

Thank you so much for your review, we truly appreciate your support!

Kindly,
The SOJO Team ⭐

Betygsatt 5 av 5 stjärnor

Superb

Ordered a coat from Damson Madder, they offered a service of having it altered free of charge with Sojo. Easy enough ho arrange online, told them what I wanted, (shortened) and posted it (free of charge) to them. Received an email the next day to say it had arrived, and they would start work. 2 days later it is back with me Perfect. Really good service, and alteration is superb. So impressed with service. Would definitely recommend and would use again if necessary.

24 april 2026
Omdöme utan inbjudan
Logotyp för SOJO

Svar från SOJO

Hi Karan,

Thank you so much for your review, we truly appreciate your support!

Kindly,
The SOJO Team ⭐

Betygsatt 5 av 5 stjärnor

Amazing service

Amazing service. My trousers were returned exactly how I had requested and it’s impossible to tell that they’ve been tailored. Returned in really nice sustainable packaging. 10/10 experience.

29 april 2026
Omdöme utan inbjudan
Logotyp för SOJO

Svar från SOJO

Hi Hetty,

Thank you so much for your review, we truly appreciate your support!

Kindly,
The SOJO Team ⭐

Betygsatt 1 av 5 stjärnor

The worst hemming job I have ever had…

The worst hemming job I have ever had on a pair of trousers. Way way too long and they charge £25 - that's even without sending it to you - that's another £15!

17 mars 2026
Omdöme utan inbjudan
Logotyp för SOJO

Svar från SOJO

Hi there,

We are so sorry to hear our service did not meet your expectations. Please get in touch with us via our support email, support@sojo.uk, as we would love to understand what went wrong here, and how we can help.

We truly value the opinions of our customers, so are looking forward to hearing from you!

Kindly,
The SOJO Team ⭐

Betygsatt 5 av 5 stjärnor

Amazing Experience

I had an amazing experience! I took my dress to Selfridges and they were able to recommend what alterations to make to make the dress fit better without impacting the design. I paid to have the dress posted back to me and it arrived within 5 days and the alterations were perfect!

20 april 2026
Omdöme utan inbjudan
Logotyp för SOJO

Svar från SOJO

Hi Sophie,

Thank you so much for your review, we truly appreciate your support! We will happily pass your praise along to the Selfridges team too.

Kindly,
The SOJO Team ⭐

Betygsatt 5 av 5 stjärnor

They actually followed my instructions…

They actually followed my instructions and they returned my suit to me in a very reasonable timeframe. My only issue is that the box they used to return it was not as good as the one I sent it to them in. They could have reused the original box, which was a better fit for the suit.

24 april 2026
Omdöme utan inbjudan
Logotyp för SOJO

Svar från SOJO

Hi Paul,

Thank you so much for your review, we truly appreciate your support. We are sorry for not using your original box, but our SOJO standard is to ship in our branded packaging!

Kindly,
The SOJO Team ⭐

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.

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Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

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Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

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