Sofucorfan’s customer service is outstanding. We purchased one of their ceiling fans 2 years ago. We were in need of a balance kit (became unbalanced by our painter)and I kept no receipt or order #. T... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
own 3 of their fans and love them...great quality and they look awesome...had one question recently and their customer service division responded promptly and effectively...highly recommend this compa... Se mer
I bought my fan at Home Depot and a 48 in extension rod with it. After unpacking I realized I dont have long enough wires for the installation! I contacted SofucorFan and they sent my the wires. Th... Se mer
Great customer service! When an issue was reported with one of the fans, they promptly shipped a replacement unit and followed up to make sure everything was working. Their catalog has a wide se... Se mer
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I love my new fan
I love my new fan. It fits perfectly in my refreshed office space. The brass/gold color housing is appealing and not too garish. The fan is quiet with no wobble or vibration. It has been running for 2 days so far. I made an inquiry to customer service and they responded quickky and completely. I will purchase another fan for another bedroom. Wish I could attach a photo of the installed product.
Great Support
Had difficulty with a faulty remote. Tech helped me determine that the remote was faulty and then sent new transmitter and reciever. Promised in 7 business days ...arrived in 2 days. Great support!
I love this fan
I love this fan! Its very handsome, well built and works perfectly. I couldn't ask for more in a fan. Its much nicer than the standard options available at Lowes or Home Depot. Go with Sofucor, and you won't regret it!
Noa, great service.
Noa, was very helpful with the whole process of the issue that I had. I appreciate his service.
I had an issue about rust on my outside…
I had an issue about rust on my outside fan and Sofucorfan replaced the rusted parts. I also love the fan.
Fantastic service
Service like I have not experienced in a long time. I ordered a large ceiling fan and, in addition, a longer downrod which was not included with the fan. The downrod was damaged and they replaced it very quickly without question. Then when I realized l did not need the longer downrod after installing the fan, I asked if I could return it. They said you could return it, but the shipping would cost a significant amount of money so they told me just to keep it and they would refund my money for the downrod anyway. Wonderful customer service and great product.
Fantastic customer service
Fantastic customer service. Responsive and helpful.
Sofucor
The service with this company is amazing! Noa was very helpful and very kind. I would definitely use this company again!
Good service
Wow. Best customer service. We've ordered two fans and realized we need to use longer downrods in our sloped ceiling. Really liked the sleek design and didn't want to return the fans. Contacted customer care to see if they have extensions wires that we could buy. Response is very fast, courteous. They didn't charge me and even shipped it free of charge.
Great product and customer service
Great product and option for low ceilings. We really like all the fan speeds, color, and lighting options that make Sofucor more versatile than other brands. The customer service was great when we lost our remote control and needed a new one and further assisting connecting it to the fan. We highly recommend Sofucor if you're looking for ceiling fans.
Light up my home!
I just needed a new light for one of my fans. Sofucor immediately answered my call, and the representative was courteous and informative. I had the new light, (and a spare!) within days. The Sofucor fan and light fixture is elegant, works great, and is an asset for any home. I am delighted with the fan and the service from Sofucor.
Great customer communication
Great customer communication. Excellent help overall. The remote and receiver stopped communicating and Sofucor offered to replace them both! Great to know that they stand behind their product.
Great customer service
Ordered several of these fans years ago. The controller in one fan stopped working. I contacted Sofucorfan about replacing the controller. They offered to replace the controller and remote for free even though the fan the warranty had long since expired. They were easy to communicate with and stand behind their product. Top-shelf.
I had a great experience with Sofucor
I had a great experience with Sofucor. My original package was marked delivered but never arrived, and their team handled the situation immediately and without hesitation. They quickly shipped out a replacement with a new tracking number and even told me to keep the original if it eventually showed up—no hassle at all.
That level of customer service is hard to find. Communication was prompt, clear, and helpful throughout the process.
On top of that, the product itself is excellent—high quality and exactly as expected.
Really impressed overall. I would absolutely purchase from Sofucor again and highly recommend them to others.
I'm a VERY HAPPY customer!
Sofucor Fan has beautifully designed and built products. I chose a modern look ceiling fan with 3 large wooden blades for my living room. It is stunning in my recently remodeled ranch style home.
My contractor's electrician accidentally lost the remote control unit for the fan. Sofucor's excellent Customer Service Dept. has kindly offered to replace the missing remote control free of charge.
Anyone needing a new ceiling fan should definitely check out Sofucor's lineup of products which are reasonably priced, gorgeous and backed by outstanding Customer Service! You won't be sorry!!!
I've ordered five Sofucor ceiling fans…
I've ordered five Sofucor ceiling fans within the last couple months & we are very pleased with the clean stylish appearance! We love the wooden three blade fans which match our wood floors. The fan moves more air then our old 5 blade fans. The remote is very handy & easy to use. From order to delivery was very fast & they were well packaged. Plus the shipping was free!! On one install we mistakenly discarded the 5" downrod. Customer Service agreed to send a replacement downrod free of charge. We are very happy with the product, service & best of all we love our Sofucor fans!!
Great products and support
The customer service was very responsive and accommodating.
Sofucor fans are beautiful and are serving me well. They receive many compliments from my guests.
Very helpful customer service
Very helpful customer service, they answer emails/calls and will replace your remote if it's faulty or stops working.
Thank you guys.. our fan is back up and running.
Extremely satisfied with my 2 fans
Extremely satisfied with the fan, bought 2 of them.. Work like a breeze. Also contacted customer support for some precisions, they were fast to answer. and very helpful. So a 5 stars indeed
Beautiful and functional
In addition to selling beautiful fans, Sofucorfan customer service is easily accessible and responsive to concerns regarding installation or operation of their product. I have recommended this company to my friends and family.
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