Ondrela Omdömen 

Svar från Ondrela

13 timmar sedan

Hi Craig,

Reading your review really made my day. I’m glad you found the site easy to navigate and felt the prices matched what’s offered—that’s exactly the kind of experience I want our customers to have.

I truly appreciate you taking a moment to share this and support Ondrela.

Best regards,

Janis Torres
Ondrela Customer Care Manager

Svar från Ondrela

En dag sedan

Hi Bruce,

Reading your review really made my day. Knowing that Ondrela gives you a sense of hope and security in your life is incredibly meaningful to me and to our whole team.

I’m truly grateful you took a moment to share this and leave us such a generous rating.

Best regards,

Janis Torres
Ondrela Customer Care Manager

Svar från Ondrela

En dag sedan

Hi John,

Reading your review really made my day, especially since you don’t usually write them. I’m glad to hear that your experience with Ondrela stood out as “great” for you.

I truly appreciate you taking the time to share this—it means a lot that you chose to do so.

Best regards,

Janis Torres
Ondrela Customer Care Manager

Svar från Ondrela

2 dagar sedan

Hi Mary,

It’s great to hear that you found everything easy to follow. That’s exactly the kind of smooth experience I aim for when we design our processes at Ondrela.

I really appreciate you taking a moment to share this and leave a 5-star review.

Best regards,

Janis Torres
Ondrela Customer Care Manager

Svar från Ondrela

2 dagar sedan

Hi Ann-Kristin,

Reading your message genuinely made my day – what a joyful and creative way to share your excitement! I’m really happy that your experience with Ondrela felt like such a fun surprise.

I hope you have a fantastic birthday on 29.09, with plenty of bubbles in your glass and lots of moments to celebrate. It means a lot that you chose to share this happiness with us.

Cheers to you, and thank you for being part of the Ondrela community.

Best regards,

Janis Torres
Ondrela Customer Care Manager

Svar från Ondrela

2 dagar sedan

Hi Mate,

It’s great to hear you find the Ondrela site good and easy to navigate. I’m glad the layout worked well for you and made your experience straightforward.

Thanks for taking a moment to share this and for the 5-star rating.

Best regards,

Janis Torres
Ondrela Customer Care Manager

Svar från Ondrela

2 dagar sedan

Hi Scott,

I’m glad to see you’re happy overall and felt your experience was worth 4 stars.

I also hear you on the checkout flow feeling cluttered with extra offers when you just want to complete your original purchase and be done. That kind of friction can really take away from an otherwise smooth experience, and your comment is very clear and helpful for me when looking at how we present add-ons.

Thank you for being upfront about what almost made this a 5-star review and for choosing Ondrela in the first place.

Best regards,

Janis Torres
Ondrela Customer Care Manager

Svar från Ondrela

3 dagar sedan

Hi Stuart,

Reading your review really made my day. I’m glad to hear you’re very pleased with your purchase from Ondrela.

I truly appreciate you taking a moment to share this and leave us a 5-star rating – it means a lot.

Best regards,

Janis Torres
Ondrela Customer Care Manager

Svar från Ondrela

3 dagar sedan

Hi Larry,

What concerns me most in your review is that the tracking didn’t update for hours and that you felt stuck with an item that didn’t meet your expectations once you’d tried to use it. That’s not the kind of experience I want anyone to have with Ondrela.

I’d really like to understand exactly what happened with both the tracking delay and the return situation so I can review this properly from my side. I’ve sent a request for more information through Trustpilot—if you reply there, your details will stay private and I can look into your case directly.

You can also contact me via https://ondrela.com/contact-2 using the subject line “Trustpilot - Ondrela” and mention this review so I can quickly recognize it and prioritize your message.

Best regards,

Janis Torres
Ondrela Customer Care Manager

Svar från Ondrela

3 dagar sedan

Hi Ngahiiti,

Reading your review put a smile on my face. I’m really glad the product is helping you keep track of your keys and even your wallet—it’s great to hear it arrived just when you needed it.

I truly appreciate you sharing this and choosing Ondrela.

Best regards,

Janis Torres
Ondrela Customer Care Manager

Svar från Ondrela

3 dagar sedan

Hi John,

It’s great to hear that you found the purchase process easy—that’s exactly the kind of experience I want our customers to have with Ondrela.

I really appreciate you taking a moment to share this and leave a 5-star review.

Best regards,

Janis Torres
Ondrela Customer Care Manager

Svar från Ondrela

3 dagar sedan

Hi Brown,

I’m glad to hear the ordering process went smoothly for you—that’s exactly how I want the first step of the experience to feel. I also completely understand you’re now waiting to see how everything goes once your order arrives.

I really appreciate you sharing your first impressions with us and I hope the delivery and product itself live up to your expectations.

Best regards,

Janis Torres
Ondrela Customer Care Manager

Svar från Ondrela

4 dagar sedan

Hi Jim,

I’m glad to see you were overall happy enough with your experience to leave a 4-star review.

I also hear your point about the multiple “extras” being pushed — that kind of upsell can feel a bit much, and I appreciate you calling it out so directly, as it helps me see where the buying journey might feel cluttered or pushy.

Thank you for taking the time to share this. It means a lot that you chose Ondrela and still took a moment to let me know how we can make things feel smoother next time.

Best regards,

Janis Torres
Ondrela Customer Care Manager

Svar från Ondrela

4 dagar sedan

Hi MICHAEL,

Reading your review really made my day. I’m glad to hear that the communication felt smooth and that you were kept updated from ordering through to delivery—that’s exactly the experience I want our customers to have.

Thanks for taking a moment to share this and for trusting Ondrela.

Best regards,

Janis Torres
Ondrela Customer Care Manager

Svar från Ondrela

4 dagar sedan

Hi Terry,

I really appreciate you sharing this and I’m glad to hear your phone conversation went so well, even if the team member’s name slipped your mind. It means a lot to me to know that our staff made a pleasant impression on you.

Thank you again for taking the time to leave a review and for your kind words.

Best regards,

Janis Torres
Ondrela Customer Care Manager

Svar från Ondrela

4 dagar sedan

Hi Lisa,

I’m glad to hear you found the process easy overall, and I really appreciate you mentioning the part that didn’t quite match what you were hoping for. Wanting a faster shipping option and not seeing a way to choose it can definitely be frustrating when you’re ready to get your order as quickly as possible.

I’ll be keeping your comment in mind as I review how clearly we present shipping choices, because details like this really help me see where the experience can be improved.

Thank you for taking the time to share your thoughts and for choosing Ondrela.

Best regards,

Janis Torres
Ondrela Customer Care Manager

Svar från Ondrela

4 dagar sedan

Hi Mark,

Reading your review really made my day – I’m glad you found the process easy to follow and that the explanations for each option were clear and helpful. That’s exactly the kind of experience I want our customers to have when they’re choosing their products.

I truly appreciate you taking a moment to share this and to rate us so highly.

Best regards,

Janis Torres
Ondrela Customer Care Manager

Svar från Ondrela

5 dagar sedan

Hi there,

I really appreciate you sharing your experience so far and leaving a 4-star review, even though your order hasn’t arrived yet. I understand it can feel a bit uncertain waiting for something you’re looking forward to, and I’m glad you still chose to rate us positively in the meantime.

If anything changes with your delivery or you feel something isn’t right, my team and I are here to look into it for you.

Best regards,

Janis Torres
Ondrela Customer Care Manager

Svar från Ondrela

Uppdaterad 17 timmar sedan

Hi Russell,

Thank you for taking the time to share your feedback. We’re sorry to hear that you felt our emails were unsolicited and that you were unable to find a clear way to contact us or unsubscribe. We understand how frustrating and unprofessional this can feel, and we take your concerns about email communications seriously.

We have added the email address you provided to our Do Not Contact list to help ensure you no longer receive communications from us.

I appreciate you taking the time to provide the requested information on Trustpilot.

After reviewing the information you shared, I was unfortunately unable to locate an order in our system that matches those details.

I appreciate your cooperation and the opportunity to look into this further. Once I receive the correct details, I'll personally review your case and work toward the most appropriate resolution.

I wanted to follow up regarding your review, as I had previously reached out through Trustpilot in the hope of learning more about your experience. Since I haven't heard back, I still wanted to let you know that I'd genuinely like the opportunity to continue assisting you.

If you're still open to discussing your concerns, please contact me directly throughhttps://ondrela.com/contact-2 so I can privately review your experience and personally work with you toward a resolution. When reaching out, please use the subject line Trustpilot - Ondrela.

Please reference this Trustpilot review when contacting us so I can quickly locate your case and personally continue assisting you.

I appreciate you taking the time to share your feedback, and I hope to have the opportunity to assist you whenever you're ready.

Best regards,
Janis Torres
Ondrela Customer Care Manager

Svar från Ondrela

6 dagar sedan

Hi Chris,

I appreciate you sharing your thoughts and giving Ondrela 4 stars. It’s good to hear things went well overall, even if it sounds like there’s still a bit of room for us to impress you more next time.

Thanks again for taking a moment to leave a review and for choosing Ondrela.

Best regards,

Janis Torres
Ondrela Customer Care Manager