SMSA ExpressOmdömen 

Lazy delivery personnel, been waiting my package for many days. When I traced online I found "customer no response" which indeed nobody message or call me.

THE WOOORRRSSSTTTTTTT!!!!!!!

شركة الشحن لا تتعاملون وياها نصابة، اتصلو فيني وقالو لي بدفع 17 درهم للشحن، ثم المندوب مرسل لي في واتساب ادفع 33 درهم ثم يتصل فيني المندوب يطلب ان ادفع 73 درهم!!! قبل ان توصل الشحنة اتصلت في شركة الشحن لأتأكد من سعر الشحنة قالو لي ان ادفع 33 درهم فقط واذا طلبو زيادة اتصلوا في الشركة!! لكنهم لم يحلو المشكلة و اغلقو الهاتف في وجهنا عندما كنا انكلمهم!؟

Do not use smsa at any cost i ordered a graphics card from dubai to riyadh it took a whole month to arrive

I have a package from alrajhi bank sent via SMSA. It took me almost 2 week waiting, 5 calls to their customer service. Until i decided to pick it up in a nearest service center near me. I don't know if they are lazy or what, the reason they told me is that my contact number is wrong thats why they cannot contact me. But upon getting the package the number is correct and the address as well. Very bad service.

My address is clear and they just need to deliver it to my house as agreed with the seller. How would you call it delivery if this lousy delivery company wanted me to pick the item up from their lousy place. Is SMSA really a subsidiary of fedex or something? I would never have noticed the worst service ever if this is just the first time. Called their customer support to tell them to deliver it to my address. What’s funny is that they don’t know my address and ask me where to deliver it. I’m pretty sure that my lousy address would stick out of their lousy computer once my tracking number is given to them. Its almost a week now and my little package is still probably sitting in their lousy worst delivery facility.

I would kindly request from my us address to remove SMSA from their system indeed they are the cheapest but they are the very worst ever dealt with them .

THE WORST! I HAD MANY CALLS FOR THEM BEFORE TO CALL ME AN HOUR BEFORE DELIVERING TO MAKE SURE I RECEIVE IT AS THE PACKAGE IS A GIFT, THEY STILL DELIEVERED IT AND DID NOT CALL AND MY WHOLE ONE MONTH PREPERATION HAS BEEN GONE FOR THEIR STUPIDITY

Worst experience, they did not deliver my shipment and didn't do the refund or replied the complaint.

terrible rude driver and on top of that charging extra fee for delivery plus my package was ruined

i have never seen a more unprofessional company in my whole entire life.

someone called me to ask me if i still wanted to proceed with my delivery after they informed me they will be charging me 30% of my package’s value as import tax (normally capped at 20%) and that i’ll have to pay my courrier in cash, seems sketchy if you ask me. Also, if you do not want to pay this tax because it is honestly outrageously over the regular fee, they will ask you to pay another fee to send it back. if you try to call them they will hang up on you and never call you back and if you call them back to complain about that they will hang up on you again. they also deliver late, and will leave your package in the heat every chance they get, i ordered things that shouldn’t be left out in the heat and were made of glass and they really outdid themselves: glass was hot and broken!! Trust me, if i could give them no stars i would. The express in their name has no reason to be there, they are constantly late and they won’t even ring your doorbell or wait 2 seconds before leaving and claiming that the delivery was attempted and failed. If you do however come out your house to collect your package, the delivery man will look you up and down and try to get your number for other reasons. Completely unprofessional and sketchy.

I need to run downstairs cos he yelling at my phone like i owe the money i bought for the items.
And this is the 3rd time that i got delivery from SMSA if i could choose my courier this courier company wont even enter my mind.
If i could give negative stars i would rate it with it

Really fast delivery better than other competitors...

If you love yourself DO NOT DEAL WITH THEM AT ALL OR ANY SAUDI ARABIA COMPANY, they are just a headache and talk more than do, IF IT IS SAUDI COMPANY THEN IT IS BAD 100%

1- My shipment was sent after receiving it at the company’s office in Kuwait on 27/11.

2- Procrastinating re-sending the shipment to Kuwait and extending the period of receiving the shipment at Kuwait Airport from 3 days to 6 days

3- They claim to confirm the receipt of the shipment and the signature from both sides as shown on their site, and I have not received any of them yet

As if they knew that they could get away with being rude and disrespectful, which is happening eventually. Anyways, it probably will be my last experience with SMSA. I wish SMSA every success and to scale up their services, especially the customer's support ones.

A shipping company whose reputation in the Kingdom of Saudi Arabia is bad in terms of service, dealing and application of their company, and the evidence is that on this site the complainants of customers have not been answered 👎👎👎👎👎👎

The worst shipping company ever
They don’t respond to messages
I regret 👎👎👎👎👎👎👎👎

Goodafternoon

. I have my shipment number(erased) supposed to be delivered on 9 July. I received a message from SMSA representative with mobile number (hidden) asking for location. I missed a call from this number and immediately I called back but he refused to come back and deliver it. Even I tried to contact him multiple times but he didn't answered the call and sent the voice message that he is not interested in delivering my . Even then I waited for next day ( 10 July) for delivery of parcel but no response and when I tried to track it.. showed that I didn't responded and changed my address( which is incorrect and he is lying). This is really unprofessional behaviour and bad attitude from representative of a company like SMSA and I didn't expected it. 

I want to lodge official complaint against that representative because of his unprofessional behaviour and he is bringing bad name and reputation to your company.

Thanks

I received my order in Saudi Arabia today and my package was burning hot. This is absolutely unacceptable for health suppliments as the heat will kill off the benefits of the product. I will never use this service again. I would give it a zero rating if I could. It's awful!

Bad SMSA service, they don't deserve to be in this industry.

guys don't encourage them by giving business to them,

stick with FedEx or DHL always best