SMSA ExpressOmdömen 

The driver does not speak English or arabic, no-one can communicate. They just send a message saying they tried to deliver but actually did nothing.

Very bad delivery boys rude and arrogant and misbehave with customers. They don’t know even a word of English.

It's been more than 2 weeks since I ordered items from iherb.com and this company not delivering it to me, not answering to my phone calls, emails, no updates on their website, tracking number shows nothing!

On June 1, I sent a personal shipment from the USA to Riyadh, Saudi Arabia, using SMSA Express. The shipment arrived in Saudi Arabia on June 6, but since then, the experience with SMSA has been highly unprofessional. The tracking details have been repeatedly manipulated, falsely indicating that the delivery address was changed when it was not. Additionally, each time a delivery attempt is scheduled, and when it is not, The delivery guy turns off his phone and fails to deliver the package. This has happened more than eight times now.

Today marks the 12th day since SMSA took possession of the shipment, and despite lodging a complaint, I have received no attention or resolution from SMSA. Given the significant efforts and progress made in Saudi Arabia as part of Vision 2030, it is disappointing to see a company like SMSA failing to deliver a small personal shipment efficiently.

I hope the relevant authorities
will take appropriate action to address this issue and ensure that logistics services align with the country's vision for the future.

track Number: 290882038096

Thanks in advance
في الأول من يونيو، أرسلت شحنة شخصية من الولايات المتحدة إلى الرياض، المملكة العربية السعودية،
باستخدام
SMSA Express.
وصلت الشحنة إلى المملكة العربية السعودية في السادس من يونيو، ولكن منذ ذلك الحين، كانت تجربتي مع
SMSA
غير احترافية للغاية. تم التلاعب بتفاصيل التتبع بشكل متكرر، مما يشير بشكل خاطئ إلى تغيير عنوان التسليم عندما لم يكن كذلك. بالإضافة إلى ذلك، في كل مرة يتم فيها جدولة محاولة التسليم، وعندما لا يتم ذلك، يقوم موظف التوصيل بإغلاق هاتفه ويفشل في تسليم الطرد. لقد حدث هذا أكثر من ثماني مرات حتى الآن.

يصادف اليوم اليوم الثاني عشر منذ استحوذت
SMSA
على الشحنة، وعلى الرغم من تقديم شكوى، لم أتلق أي اهتمام أو حل من SMSA.
ونظرًا للجهود الكبيرة والتقدم المحرز في المملكة العربية السعودية كجزء من رؤية 2030، فمن المخيب للآمال أن نرى شركة مثل
SMSA
تفشل في تسليم شحنة شخصية صغيرة بكفاءة.

آمل أن تتخذ السلطات المعنية
الإجراءات المناسبة لمعالجة هذه المشكلة وضمان توافق الخدمات اللوجستية مع رؤية البلاد للمستقبل.

track Number: 290882038096

Im not even recommended one star. They took one week to deliver a single parcel , after 2 days follow ups .

Absolute trash delivery service. I received 3 deliveries from amazon today all with no issue. My delivery from SMSA unfortunately is struggling to deliver for the last 4 days due to my phone number. They have my address why is it an issue having my mobile number? Help centre is absolutely useless. Can't even put menin contact with the delivery driver. Trash

worst courier service ever , i sent a shipment for 10 days ago , after the 10 days they delivered to wrong person .

The best service
Best staff 👌🏻👌🏻

I received my shipment within record time and i tried their services for saudi market which was faster than any other service provider

Smsa Express Very Bad Service My Shipment Not Deliver But Show Received your Smsa App My Tracking Number 290844880123 Agent Automatic Reschedule My Shipment Call Come Others Day Shipment Not Deliver 😠😠😠😠😠

Double triple charge … no delivery at destination … no transparency in charges, website shows one value then customer supports states another value then the agent “decides” a value…

I wish there’s a negative rate star here so I can give -100. The worst ever, second to none. They don’t answer messages and don’t give estimate time of delivery. People are busy working or with something else. We cannot wait forever.

I went to the main branch in jeddah to get my post but they said it's out for delivery at the same day but they didn't deliver it same day

Is there a zero star on this?trustpilot should consider that some of them are not rewarding for 1 star.unsatisfied mean the experience will fell to zero.Again and again.when this SMSA is involved in this shipping.your stress level will be high for the arrogant and selfish behavior of their courier.they think we are working with them not thinking that their company business in shipping and delivery services

They refused to deliver my goods saying I should come and take it from there office. I have never had this kind of issue with a delivery company.

I have called customer service many times and they saying different things. This is so disappointing

Location: Saudi Arabia, Tabuk city
a parcel from iherb.com that delivered by an illiterate person in an old small garbage car without air conditioner in the daytime without send me any link to choose the which branch to receive from. ALTHOUGH I PAID MORE $$ TO CHOOSE SMSA AS A "courier company"!!!!!!!!!!!!!!!

very poor service and wrong parsal delivery and to much delay parsal . not responding properly. total poor service.

The service provided by SMSA is very poor and unprofessional in Riyadh, Saudi Arabia, They kept telling me my mailing address was incorrect and tried to postpone my delivery further.
I will also make a complaint with SMSA regarding the Egyptian delivery driver with mobile number +966591526634 who told me that he will deliver and never showed up and put my shipment address as incorrect when I called him in the evening.

Hi , I totally agree with all the comments here under that describe the worse shipping company ever which is Smsa , bad customer service and their info email keep bouncing and their driver unbelievable rude and the double charge u for customs and duties, never deal with such a bad company and bad management