Smartappliancesuk Omdömen 

Company provided quick communications. Updates were provided every step of the way. Quick, courteous and provided required item at a great price. In all, a pleasure to do business with.

I highly recommend that you only use a CREDIT CARD for any purchase made from this company, as you can then invoke Section 75 of the Consumer Credit Act 1974 if things go "wrong". Section 75 makes the card issuer jointly and severally liable with the supplier if there is a breach of contract or misrepresentation on a credit card purchase, where the cash price is > £100 and < £30,000.

I had to invoke Section 75 with my credit card company because Smart Appliances sold me a "BRAND NEW" top of the range Samsung HWQ990D soundbar which WASN'T brand new, & was delivered covered in finger prints, missing all the protective plastic wrap and in a box they had attempted to reseal... so I refused delivery and took photographs of the issues.

Smart Appliances UK then wanted me (after their delivery driver rang Smart Appliances UK for advice) to sign for said delivery; so I wrote "not accepted" with my initials on their electronic device. The delivery driver "huffed & sighed" when he saw what I had written. However I still tipped both of them for their efforts; but they didn't thank me for the money I tipped them!

The soundbar's carton had MULTIPLE labels stuck on stating check for damage BEFORE signing, & their website and email also stressed making sure all is good BEFORE signing for delivery. I dread to think what would have happened if I was foolish enough to sign to show receipt for something that I was refusing delivery of, and that they then took away with them.

All communications from Smart Appliances stopped at this point, & they didn't reply or acknowledge receipt of my written order cancellation.

Delivery took 11 days.

The price for a NEW soundbar was EXCELLENT.

However it turns out though that the price I paid was "too good to be true", because the item was 2nd hand and not brand new as they claimed.

Yesterday I received a full refund from my credit card company!

Great experience......immediate online reply with pre-sales enquiry and order arrived 2 days later!

Done some homework on retailers and these came up with the best prices, also make us an offer etc , even on top off that, had some small doubts about buying ( for us) an expensive TV 3 hours away , and not on the doorstep , in case off issues etc
Mail order was arranged by sgk , guys physically deliver and unpack your check no damage and it works before leaving, communication very good on carriers and the business them selves despite being Xmas nearly
All up and running, can't fault either retailer or sgk
Excellent service so far

Throughout the whole process of purchasing a new TV from Smart Appliances, it has been a smooth, fast and hassle-free process, with good communication and reassurance from them every step of the way, and even the delivery was fast, efficient and in the time scheduled.

I’m very happy with Smart Appliances, and will definitely be shopping with them again.
I will be recommending them to all my friends and family too, so a massive thank you from a very pleased customer!

First time I have used this company. I. Was impressed with their helpful customer service (chat line) and quick efficient delivery of my new tv. Would use again.
Thanks

Great communication all the way through, from smart appliances and their delivery couriers. The tv I purchased was a great price, in fact the best online and has arrived pristine. Although they are a small family run business they punch well above their weight. As they tell you at first please be patient.

Great service.
They were quick to come back with an accepted offer.
Good commutation throughout.
Ordered Friday, delivered Wednesday (Free service)
Chaps unpacked and powered on the TV to prove all was well.
Highly recommended, will use again.
£75 cheap than Amazon!

TV arrived on time and communication was good

After purchasing the LG G5 65" TV from Smartappliance and having excellent service I decided to purchase an LG 45X950A from them.

Agreed a price that was excellent considering current market value even in the Black Friday sales and service was just as good as the TV with them unboxing the monitor and turning on and giving me time to check it over initially.

For future appliances will certainly be happy to purchase again.

Excellent company to deal with they had the lowest price and even allowed you to put an offer in. The delivery was prompt and efficient. Overall an excellent experience.

The TV was delivered efficiently, however during unpacking 2 items were missing. We quickly contacted Smart Appliances through their chat and explained the situation. We were promptly told that the 2 items would be in the post and be with us tomorrow (Saturday) or Monday. We were pleasantly surprised to have the missing items delivered in the first post the following day.

Very happy with my purchase from Smartappliancesuk. Initially I couldn't use my credit card and the kind person on the other end helped by suggestions and she was very very patient with me.
I feel I have got a great deal after trawling the internet for a couple of days and don’t hesitate to highly recommend this company. 5*

Excellent product for a good price, with an efficient courier system. Unfortunately, the LG remote did not work, but SmartAppliancesUK responded personally to the problem and sent a replacement so, after a little delay, the brilliant TV is fully functional.

I purchased the 2025 Samsung 95F 55 inch TV , I would highly recommend Smart appliance as they offer first class prices, customer service and delivery.

Thanks Guys 👍

I ordered an LG OLED TV from Smart Appliances UK in August 2025 and later paid extra to upgrade to the newer model (totalling almost £2k). Despite repeated promises, delivery dates came and went and nothing ever arrived.

The company gave excuse after excuse — damaged stock, courier issues, even a “family emergency” — but never provided a working tracking number or any evidence of an actual delivery attempt. When I eventually cancelled and asked for a refund, they confirmed on 16 September that it would be processed. Weeks later, no refund has ever been received.

To make matters worse, they tried to claim my bank had already taken the money back via chargeback, which was not true. This stalled things even further.

I am now forced to pursue the matter through my credit card provider under Section 75.

Do not risk your money with Smart Appliances UK — the experience has been stressful, dishonest, and ultimately left me without the product I paid for.

I am very pleased with the service and value I have received from this company. I found them through a google search. My original order got damage by the courier and I was given a more expensive upgrade to say sorry for the wait. The upgraded LG OLED is great. It was brand new - the tv records it's viewing hours and it was zero. They use a specific courier company who will bring the tv into your house, they open it up to check that it is not damaged and take a photo as proof and confirm if everything is ok with yourself. Our remote control developed a fault after a couple of weeks. I emailed the company and got a prompt reply saying to mail the remote back to them for checking and to see if a replacement was needed. The very next day after sending, a brand new sealed remote control arrived in the post - great service. When we originally ordered, the company can be slow to get back to you because they are a small outfit. I have read that this worries people and other people have had messages about damage goods in transit. It did worry myself because people had said the company is a scam. I was patient and gave them time to respond. I can definitely confirm that this company is not a scam. My TV was very cheap compared to other retailers and I was even lucky enough to get upgraded. The TV was new with no marks, still had sticky tape on the screen edges etc. I think the boxes are opened by the company to check them and they pair up the smart remote control so that the TV is ready to use without any smart remote pairing issues. I would definitely use the company again and recommend them if you want a very good deal. Just be a little patient with email responses.

Beautiful TV great price communication very good delivery was fine 2.men who were very respectful of my home set up tv and removed all packaging would highly recommend this company

I had a really positive experience buying from SmartAppliancesUK team. Staff were responsive to my queries and sorted out an Issue I had without any fuss.