Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Just bought a new Samsung fridge from Elekdirect and couldnt be more pleased with the service. Item was discounted due to a couple of small dents so got a great price. Delivery cost up to Scotland was... Se mer

Betygsatt 5 av 5 stjärnor

My Hisense American fridge freezer arrived in superb condition and with the imperfections either barely visible, or not visible at all. Cancelled my first order, completely my fault for not reading th... Se mer

Betygsatt 5 av 5 stjärnor

Bought a Beko washing machine for my daughter's new house. Price was significantly lower than elsewhere because of slight scratches to casing. These were hardly visible and don't show at all now the... Se mer

Betygsatt 5 av 5 stjärnor

Dale at was fantastic in resolving my issue with Elek warehouse picking the wrong appliance for delivery. He was helpful, efficient and a great bloke to deal with!

Företagsinformation

  1. Vitvaror och hushållsapparater
  2. Datoraffär
  3. TV-butik
  4. Butik med tvättmaskiner och torktumlare

Skrivet av företaget

Heavily discounted, new electricals from big brands. Yep. We know it sounds too good to be true, so let us explain. When ao.com is making room for new appliances, they send end of line stock to us at ElekDirect to sell at low prices. They just want the space. Really. That’s it. And if a little bump or scrape doesn’t bother you, check out our clearance section. This is where you’ll find electricals that are all in perfect working order, but with some cosmetic damage.


Kontaktuppgifter

4,8

Utmärkt

TrustScore 5 av 5

352 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Har inte besvarat negativa omdömen

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Dale at Elek fantastic

Dale at was fantastic in resolving my issue with Elek warehouse picking the wrong appliance for delivery. He was helpful, efficient and a great bloke to deal with!

14 april 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Small print in delivery

Tried ordering a couple of times. Get all the way through, and then the system hangs.

Rang up to be told that I'm outside the delivery area - not quite sure how Aberdeen is considered to be remote - but it would be good if there system said no when putting the postcode in.

That's 3 days wasted trying to order something from the site.

7 april 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Excellent price and service

Just bought a new Samsung fridge from Elekdirect and couldnt be more pleased with the service. Item was discounted due to a couple of small dents so got a great price. Delivery cost up to Scotland was very reasonable and the delivery guys were really good. Fridge is excellent and exactly what we were looking for. Would definitely use them again.

30 mars 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great customer service and prices

My Hisense American fridge freezer arrived in superb condition and with the imperfections either barely visible, or not visible at all. Cancelled my first order, completely my fault for not reading the description properly. The money was back in my bank account almost before I put the phone down. (OK, that is a bit of an exageration!!!). My second purchase I read the description properly, and didn't cancel. I am blown away by the savings and amazing customer service. 'THANK YOU', ElekDirect.

6 mars 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

great service thanks!

Customer service was really responsive to my questions. I had bought a dishwasher with another refurb company and had really bad service and had to return it. Elekdirect were fast, delivery guys great and they sorted a return and refund quickly until I found the right dishwasher. Really happy with service and would def recommend

20 mars 2026
Omdöme utan inbjudan
Betygsatt 2 av 5 stjärnor

2 Faulty washing machines

I ordered a washing machine from AO Outlet via eBay. Ordering and delivery were smooth, but everything went wrong when my engineer came to install it.

The first machine arrived with the door hanging off – one screw missing and another stripped. I arranged a replacement, which was collected and swapped without much trouble.

The replacement had several dents in the side, but as it would be hidden I accepted it. Unfortunately, when my engineer ran the first spin cycle it started banging loudly and wouldn’t reach speed. On inspection, he found a faulty drum stabilisation rod and showed me where the drum had been hitting the side. The dents were already there when it arrived, so AO had clearly sent another faulty machine.

I’m now £175 out of pocket for the engineer’s time (he actually reduced his fee because he felt sorry for the situation). AO Outlet has only offered to send yet another replacement, but I’m not willing to risk installing another faulty machine.

In hindsight, I should have just bought a new machine instead.

9 mars 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Very Pleased with Purchase

Bought a Beko washing machine for my daughter's new house. Price was significantly lower than elsewhere because of slight scratches to casing. These were hardly visible and don't show at all now the machine is installed.
Prompt and friendly delivery with efficient tracking system. Highly recommended.

9 mars 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Excellent helpful delivery service

The purchase was simple and quick and the fridge freezer was delivered within a few days. Excellent delivery service - I was able to pick the delivery date and the driver contacted me first thing and then later in the day to keep me updated on delivery time. Really pleasant helpful lads delivered it and got it inside for me through a narrow doorway.

27 januari 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great experience with ElekDirect

Great experience with ElekDirect from start to finish. The team was very flexible and helpful when we needed to change the delivery date several times due to delays with our new build property, which we really appreciated. We are also very happy with the appliances we purchased from them.

The delivery team was excellent — very friendly and professional, and they carefully carried the appliances into the house. They were also very kind and even gave our daughter a small teddy bear, which made her very happy.

Really appreciate the great service!

23 februari 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

I bought a washing machine it was…

I bought a washing machine it was delivered on time but unfortunately it was damaged. I contacted the supplier and they were very kind and considerate. Replaced the faulty machine with another one which is perfect. Thank you very much.
The delivery service was excellent

4 mars 2026
Omdöme utan inbjudan

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.

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Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

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Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

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