The website and support after ordering were top notch. Easy to find parts to repair my fan, and after ordering, Received a follow up email to confirm fan model and issue to verify the part was what I... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Nice fan at a reasonable price. The fan was packaged very well and was easy to install. However, once installed, the fan and light did not work. We verified that power was getting to the unit.... Se mer
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Extremely long shipping time. Product was never installed because we found out that needed circuit was on a three way switch and the provided fan switch was only set for two way. Contacted service a... Se mer
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Instructions did not really take into account mounting fan on high vaulted ceiling. Orienting the mounting bracket as described in instructions will NOT allow fan to hang vertically on an angled vault... Se mer
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Företagsinformation
Skrivet av företaget
Smafan is an acclaimed fan and lighting company based in the U.S. that designs and produces innovative cooling and lighting solutions to keep your smart life in motion. We are known for elegant designs, smart functions, advanced motor and lighting technology, and unrivaled performance.
Kontaktuppgifter
1037 W. 9th Street, Unit 101, 91786, Upland, USA
- 909 503 9060
- cs@smafan.com
- smafan.com
4,5
Utmärkt
296 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 83 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från smafan.com
Hello Julio.
Thanks for your reply. If you need any assistance during your installation, please feel free to let us know. Your satisfaction is important to us, and we appreciate your positive feedback!
Svar från smafan.com
Hello Ferdinand.
Thank you for your recommendation! We're thrilled to hear that you consider it a great buy and would recommend the fan 100%. If you have any more comments or if there's anything else we can assist you with, feel free to let us know. Your satisfaction is important to us, and we appreciate your positive feedback!
Svar från smafan.com
Hello Richard.
We're delighted to hear that the installation was easy for you and that you love the look and remote operation of the fan. If you have any more comments or if there's anything else we can assist you with, feel free to let us know. Your satisfaction is important to us, and we appreciate your positive feedback!
Svar från smafan.com
We're glad to hear that you find the fan with light nice, unique, stylish, and easy to use! If you have any more comments or if there's anything else we can assist you with, feel free to let us know. Your satisfaction is important to us, and we appreciate your positive feedback!
The fan was super easy to hang
The fan was super easy to hang. Wasn’t very heavy. Simple wiring. My only complaint is the dim feature. The cool white isn’t very cool white and not as bright as I would prefer. Also, when using the regular light switch, why won’t a smart fan keep the fan going after turning it off and on?
25 december 2023
Svar från smafan.com
Thank you for sharing your experience with the fan installation. Regarding your concerns, the dim feature and light color temperature, it's helpful feedback, and we appreciate you bringing it to our attention. Your input will be considered as we continually work to improve our products.
Regarding the fan behavior with the regular light switch, please note that our DC ceiling fans are controlled by the remote, smartphone APP and voice command. A switch can only power on/off the fan. You can use the remote to control the light and fan seperately.
Smafan is awesome!
Smafan.com had better prices than other sites I viewed for the same fan, had more selection, shipped and arrived quickly, and has been very communicative! I will order from them again!
23 december 2023
Svar från smafan.com
Hello Alena.
We're thrilled to hear that you had a positive experience with smafan.com, from better prices and a wide selection to quick shipping and good communication. We're grateful for your support and look forward to serving you again in the future!
If you have any more comments or if there's anything else we can assist you with, feel free to let us know. Thank you for choosing us!
Good communication and fast delivery
Good communication and fast delivery. Fan arrived in good condition even as an open box item. All necessary parts were included and installation was easy.
20 december 2023
Svar från smafan.com
Hello Scott.
We're pleased to hear that you had a positive experience with good communication, fast delivery, and a smooth installation process. If you have any more comments or if there's anything else we can assist you with, feel free to let us know. Your satisfaction is important to us, and we appreciate your feedback!
Good price, shipped quickly.
Good price, shippped quick. Fan as expected. Would recommend!
20 november 2023
Svar från smafan.com
Hello Jennifer.
Thank you for sharing your positive experience! We're delighted to hear that you found our pricing reasonable, the shipping quick, and that the fan met your expectations. Your recommendation means a lot to us.
If you have any more feedback or if there's anything else we can assist you with, feel free to let us know. We appreciate your support and recommendation!
Expert staff at smafan.com
The staff at smafan.com were great at helping me get a hard-to-find replacement lampshade for one of my smart fans. They're friendly, knowledgable and ship your item(s) safely and fast.
I highly recommend checking smafan for your smart fan replacement parts!
17 november 2023
Svar från smafan.com
Hello DaneDame.
Thank you so much for your positive feedback! We're thrilled to hear that our team at smafan.com provided great assistance in helping you find a hard-to-find replacement lampshade for your smart fan. We appreciate your kind words about our friendly and knowledgeable staff, as well as the fast and safe shipping. If you ever have more feedback or if there's anything else we can assist you with, please feel free to reach out.
Your recommendation means a lot to us, and we're here to help with any smart fan replacement parts you may need in the future!
Great price and service!
7 november 2023
Svar från smafan.com
Hello Danny.
Thank you for your positive feedback! We're delighted to hear that you found both our prices and service to be great. If you have any more comments or if there's anything else we can assist you with, feel free to let us know. We appreciate your support!
Very quick response and very helpful at Smafan. We love their fan/light that we bought 4 more.
Very quick response and very helpful at S
1 november 2023
Svar från smafan.com
Hello Paul.
We're delighted to hear that you experienced a quick response and found our support helpful! If you ever have more questions or need assistance in the future, don't hesitate to reach out. We're here to help. Thank you for your positive feedback!
Awesome products and customer service!
I already upgraded one of my fans to a smart fan and LOVE it. It’s great to be able to tell Alexa to turn the fan on the fan light on set speed etc. Plus the fan is very cool looking and the price is great! Got it on sale. I ordered another fan and it came from the manufacturer with a dent. No problem! They sent a replacement quickly. Love these guys and their customer service rocks!
26 oktober 2023
Svar från smafan.com
Hello John.
We're thrilled to hear that you love your upgraded smart fan and are enjoying the convenience of controlling it with Alexa. It's great to know that you find the fan cool looking and that you took advantage of the sale. We apologize for the initial inconvenience with the dent, but we're glad our customer service was able to swiftly send a replacement. Thank you for your positive feedback and for choosing our products. If you have any more questions or need assistance, feel free to reach out. We appreciate your support!
I got my order too late
9 oktober 2023
Svar från smafan.com
Hello Abdui.
We apologize for the delay in receiving your order. We understand how important it is to receive your items on time, and we're sorry for any inconvenience this may have caused.
If you have any concerns or would like to discuss the delay further, please don't hesitate to reach out to our customer support team.
Your satisfaction is important to us, and we aim to improve your experience in the future. Thank you for your feedback.
Svar från smafan.com
Hello Robert.
We're thrilled to hear that the installation was easy and that the product is working great for you. Your satisfaction is our top priority, and we appreciate your positive feedback. If you ever have any questions or need further assistance, please don't hesitate to contact us. Thank you for choosing our product!
Fantastic Customer Support and Return Process
Sophia and Hugo was very helpful. They both helped me with my return and refund process. They reply promptly and was very friendly. Although this purchase did not work out but because of their amazing customer support, I will def come back for future purchases.
26 september 2023
Svar från smafan.com
Hello Steven.
Thank you very much! I'm glad to hear that we could provide you with excellent customer support and assistance during your return and refund process. It's unfortunate that our product does not make you satisfied. We will try our best to improve the product quality in the future. But still appreciate you're satisfied with our service.
If you have any more questions or need assistance with future purchases, don't hesitate to reach out.
Your satisfaction as a customer is important, and they will be there to help you. Thank you for sharing your experience!
The part worked!
2 september 2023
Svar från smafan.com
Hello Danny.
That's great to hear! I'm glad the part you ordered worked as expected. If you ever need more assistance or have any questions in the future, feel free to reach out. Enjoy the functionality of your fan, and thank you for sharing your feedback!
Excellent customer service after having…
Excellent customer service after having a few issues with the fam. Quick follow up and made sure we were satisfied.
28 augusti 2023
Svar från smafan.com
Hello Trish.
I'm glad to hear that you had an excellent experience with the customer service team, especially when you encountered some issues with your fan. Quick follow-up and ensuring customer satisfaction are important aspects of good customer service. If you ever have more questions or need assistance in the future, don't hesitate to reach out. Enjoy the functionality and comfort of your fan, and thank you for sharing your positive feedback!
Absolutely amazing!
Absolutely amazing!! I ordered a downrod and a wiring harness not knowing that the downrod already had the harness in it. Customer service contacted me via email and text message to let me know I had ordered something I did not need and then they, with my agreement, canceled the harness I did not need and promptly refunded me for the part I did not need!! Love the service
1 september 2023
Svar från smafan.com
We're thrilled to hear that you had an absolutely amazing experience with the customer service at SmaFan! It's great to know that we were able to proactively reach out to you to clarify your order and promptly refunded you for the unnecessary part. If you ever need any more assistance or have questions in the future, don't hesitate to reach out. Your satisfaction is a top priority, and they're here to help you make the best choices for your needs. Thank you for sharing your positive feedback!
Great prices and quick delivery
31 augusti 2023
Svar från smafan.com
Thank you for sharing your feedback! It's great to know that you found the prices to be great and that your delivery was quick. If you have any more comments or if there's anything specific you'd like to know or discuss, please don't hesitate to ask. I'm here to help!
Online Online ordering was easy
Online ordering was easy, fans were delivered in a reasonable amount of time.
31 augusti 2023
Svar från smafan.com
Hello Joseph.
I'm glad to hear that your online ordering experience was easy and that the fans were delivered in a timely manner. If you have any more feedback or if there's anything else you'd like to share about your experience or the fans themselves, please feel free to let me know. I'm here to assist with any questions or information you may need!
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