The website and support after ordering were top notch. Easy to find parts to repair my fan, and after ordering, Received a follow up email to confirm fan model and issue to verify the part was what I... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Nice fan at a reasonable price. The fan was packaged very well and was easy to install. However, once installed, the fan and light did not work. We verified that power was getting to the unit.... Se mer
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Extremely long shipping time. Product was never installed because we found out that needed circuit was on a three way switch and the provided fan switch was only set for two way. Contacted service a... Se mer
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Instructions did not really take into account mounting fan on high vaulted ceiling. Orienting the mounting bracket as described in instructions will NOT allow fan to hang vertically on an angled vault... Se mer
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Företagsinformation
Skrivet av företaget
Smafan is an acclaimed fan and lighting company based in the U.S. that designs and produces innovative cooling and lighting solutions to keep your smart life in motion. We are known for elegant designs, smart functions, advanced motor and lighting technology, and unrivaled performance.
Kontaktuppgifter
1037 W. 9th Street, Unit 101, 91786, Upland, USA
- 909 503 9060
- cs@smafan.com
- smafan.com
4,5
Utmärkt
296 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 83 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Nice fan at a reasonable price.
Nice fan at a reasonable price.
The fan was packaged very well and was easy to install. However, once installed, the fan and light did not work. We verified that power was getting to the unit. When Smafan was notified they sent us a new housing that contains the motor and light - no questions asked.
The fan works great, very quiet and almost no wobble and it looks good.
12 augusti 2026
Svar från smafan.com
Thank you so much for sharing your detailed experience! We’re glad to hear that the fan was easy to install, well packaged, and that our support team was able to quickly resolve the issue by sending a replacement housing.
Most importantly, we’re happy to know that the replacement is working great and that you’re enjoying the quiet operation, minimal wobble, and overall look of the fan. We truly appreciate your understanding and your kind words about our service!
Great support, products, and pricing.
The website and support after ordering were top notch. Easy to find parts to repair my fan, and after ordering, Received a follow up email to confirm fan model and issue to verify the part was what I needed. Quick responses, fast shipping, and my smart fan works again. Honestly, one of the best experiences. Received extra help without even looking for it.
11 augusti 2026
Svar från smafan.com
We always want to make sure customers receive the correct replacement parts, so confirming the fan model and issue before shipping helps avoid unnecessary delays or compatibility problems. It’s great to know that extra step paid off and your smart fan is working again.
Quick responses, fast shipping, and a working fan is exactly the experience we aim for. We truly appreciate your kind words and your support of Smafan!
Svar från smafan.com
Thank you for the great feedback! We’re glad you found the quality and value to be a great combination. We truly appreciate your support and hope you enjoy your fan for years to come!
Do not buy Smafan
ADDENDUM 8/18/2026
Smafan sent a replacement motor. I had to pay someone AGAIN to replace the extremely NOISY motor that was installed I the first place. This replacement worked the way it should , no noise.
SO…..Smafan SHOULD BE PATING BACK ONE INSTALLATION FEE BECAUSE THEY SENT ME A DEFECTIVE PRODUCT ORIGINALLY.
Originally submitted August 3, 2026
When you receive an item from a company and it does not work straight out of the box, the company should take responsibility for its defective workmanship.
Smafan did not. They sent me a new part. But despite them being 100% at fault for the non-working fan, I, the customer, must now pay AGAIN for installation.
3 augusti 2026
Omdöme utan inbjudan
I had great customer service
I had great customer service, and the product is all it was advertised to be, and I am pleased with the product and service. I would recommend anyone looking for this type of business integrity to use Smafan.
14 juli 2026
Svar från smafan.com
Thank you so much for your wonderful feedback! We’re delighted to hear that both the product and our customer service lived up to your expectations.
Your kind words about our integrity mean a great deal to us. We truly appreciate your recommendation and your trust in Smafan. We hope you continue to enjoy your fan for many years to come!
Positive experience
Working with agents was both informative and pleasant! Made the purchase and return process easy!
17 juli 2026
Svar från smafan.com
Thank you for the wonderful feedback! We're glad our team could make the purchase and return process easy and provide helpful, pleasant support along the way. We truly appreciate your trust in Smafan and hope to serve you again in the future.
Great service
Fast shipping. There is a very nice young lady that knows everything about the ceiling fan. Thank you. It works great easy to install and looks great.
15 juli 2026
Svar från smafan.com
Thank you so much for your kind words! We're delighted to hear your fan arrived quickly, was easy to install, and looks great in your space.
We'll be sure to pass your compliments along to our customer service team. They'll be happy to know their knowledge and support made a difference. Thank you for choosing Smafan, and we hope you enjoy your fan for many years to come!
All the bells and whistles for half the…
All the bells and whistles for half the cost of the bid name brands. Installation was easy. Looks great.
13 juli 2026
Svar från smafan.com
Thank you for the fantastic review! We're thrilled to hear you're enjoying all the features, the easy installation, and the look of your new fan. We're proud to offer great value without compromising on quality. Thanks for choosing Smafan, and we hope you enjoy your fan for years to come!
Great customer service
Great customer service. They really help the customer and make sure everything is good. Product is great!
19 juli 2026
Omdöme utan inbjudan
Svar från smafan.com
Thank you for your wonderful feedback! We're thrilled to hear you had a great experience with both our customer service and your fan. Making sure our customers are taken care of is always our top priority. We truly appreciate your support and hope you enjoy your fan for many years to come.
Large selection of fans
Large selection of fans. I have purchased 4 fans so far, and will be replacing my remaining older fans with the same brand.
7 juli 2026
Omdöme utan inbjudan
Svar från smafan.com
Thank you so much for your continued support! We're honored that you've already chosen four of our fans and are planning to replace the rest with Smafan. It means a lot to us that our selection and products have earned your trust. We look forward to helping you with the rest of your upgrades. Enjoy your fans!
Good looking fan but difficult to install on vaulted ceiling
Instructions did not really take into account mounting fan on high vaulted ceiling. Orienting the mounting bracket as described in instructions will NOT allow fan to hang vertically on an angled vaulted ceiling. This could also be a basic design flaw. The design of the mounting bracket does not have sufficient room or play for the Adapter AND the incoming electric wires - it makes the fitting too tight and difficult. THis is especially difficult while standing on a ladder at 10 to 12 feet off the floor trying to overcome these flaws.
4 juli 2026
Omdöme utan inbjudan
Svar från smafan.com
Thank you for taking the time to share your feedback. We're sorry to hear the installation on your vaulted ceiling was more difficult than expected. We understand how challenging that can be, especially when working at height.
We've already reached out to you to better understand your setup and provide assistance. Our team is committed to helping you find the best solution, and we truly appreciate your feedback as it helps us improve both our products and installation instructions.
Quick delivery and perfect lovely fan…
Quick delivery and perfect lovely fan for my screened in porch.
5 juli 2026
Omdöme utan inbjudan
Svar från smafan.com
Thank you for your kind review! We're so happy to hear your fan arrived quickly and is the perfect addition to your screened in porch. We hope you enjoy many relaxing and comfortable moments with it. Thanks for choosing Smafan!
Svar från smafan.com
Thank you for your wonderful feedback! We're so glad to hear the fan looks great in your guest bedroom and that you're enjoying the light as well. We appreciate your support and hope your guests love it just as much as you do!
Svar från smafan.com
Thank you for your kind words! We're thrilled to hear you had a great experience. We truly appreciate your support and look forward to serving you again in the future.
First time and future customer
The customer service from order to delivery was amazing for our first experience with this brand. Our rep, Hugo, was proactive in letting me know about any delays, and quick to respond when I had questions.
The product is still in the box due to on going remodeling but the quality looks nice at a glance.
I will be making this my first stop for future purchases.
10 juni 2026
Svar från smafan.com
hank you so much for your wonderful feedback! We're delighted to hear that your first experience with Smafan was a positive one and that our service met your expectations. It was my pleasure to keep you updated throughout the process and assist with your questions.
We hope your remodeling project goes smoothly, and we're excited for you to get the fan installed. Thank you for making Smafan your first choice for future projects. We truly appreciate your support and look forward to serving you again!
Cracked fan blade
One of the fan blades is cracked so we will be returning the fan and down rod.
10 juni 2026
Svar från smafan.com
Thank you for letting us know, and we're very sorry to hear that one of the fan blades arrived cracked. We have already reached out to you to help resolve the issue and will work with you to make the process as smooth as possible. Thank you for giving us the opportunity to make this right.
Svar från smafan.com
Thank you for your feedback! We're glad to hear you're enjoying your new fan and that the installation was quick and easy. We appreciate your support and hope the fan brings you comfort for years to come.
Hugo was a huge help
Hugo was a huge help. I ordered the wrong remote and he helped me with the return. He was very fair and had instant responses via email. Excellent customer service.
5 juni 2026
Omdöme utan inbjudan
Svar från smafan.com
Thank you so much for your kind words! We're delighted to hear that Hugo was able to help you resolve the remote issue and make the return process smooth and fair. Providing quick, helpful, and responsive support is always our goal. We truly appreciate your feedback and thank you for choosing Smafan. If you ever need any assistance in the future, we're always here to help!
Good fan, good customer service
This is a good fan, very unique. Customer service was great.
14 maj 2026
Svar från smafan.com
Thank you for your kind words! We're glad to hear you're enjoying the fan and that its unique design stood out to you. It's also wonderful to know our customer service team provided a great experience. We truly appreciate your support and hope you enjoy your fan for years to come.
Bought Two — That Says It All
I purchased the Trendsetter II 48" as a trial run for one bedroom, and it went so well I immediately ordered a second for another room.
Installation was genuinely easy. I was replacing an overhead light fixture — no ceiling fan had ever been in either room — but the ceiling box was already in place, so mounting the fan was straightforward. My only concern going in was my wiring. The house has a classic switch loop configuration, meaning the circuit runs directly to the ceiling box with no neutral wire at the wall switch. This rules out most smart switches and dimmers, which typically require a neutral. The RF wall switch included with the Trendsetter II sidesteps that problem entirely. It's battery-powered and communicates wirelessly with the fan, so your wiring situation is completely irrelevant.
That wall switch ended up being one of my favorite features. Smart fans are great for voice control, automation, and using the remote from bed — but there's always that moment when you walk into a dark room and instinctively reach for a wall switch. Now I have all three options: home automation, the handheld remote, or just tapping the wall switch like any normal fan. Best of both worlds.
Total time from unboxing to fully synced with my smart home system was about 30 minutes per fan, including pairing with the app and setting up voice control. The fan runs quietly, moves serious air, and looks sharp.
Highly recommend — especially for anyone who's been hesitant about smart fans because of older wiring.
11 maj 2026
Svar från smafan.com
Thank you for taking the time to write such a detailed review! We're honored that your experience with the first Trendsetter II was good enough to earn an immediate second purchase.
It's especially great to hear how well the included RF wall switch worked with your switch loop wiring setup. One of our goals is to make smart fan technology accessible even in homes with older wiring configurations, so we're thrilled that it provided the convenience and flexibility you were looking for.
We're also glad the installation, app setup, and smart home integration went smoothly, and that you're enjoying the quiet operation, strong airflow, and design. Your explanation of the different control options will be incredibly helpful for other customers considering a smart fan.
Thank you again for your trust and recommendation. We truly appreciate your support and hope you enjoy both fans for many years to come!
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