The website and support after ordering were top notch. Easy to find parts to repair my fan, and after ordering, Received a follow up email to confirm fan model and issue to verify the part was what I... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Nice fan at a reasonable price. The fan was packaged very well and was easy to install. However, once installed, the fan and light did not work. We verified that power was getting to the unit.... Se mer
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Extremely long shipping time. Product was never installed because we found out that needed circuit was on a three way switch and the provided fan switch was only set for two way. Contacted service a... Se mer
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Instructions did not really take into account mounting fan on high vaulted ceiling. Orienting the mounting bracket as described in instructions will NOT allow fan to hang vertically on an angled vault... Se mer
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Företagsinformation
Skrivet av företaget
Smafan is an acclaimed fan and lighting company based in the U.S. that designs and produces innovative cooling and lighting solutions to keep your smart life in motion. We are known for elegant designs, smart functions, advanced motor and lighting technology, and unrivaled performance.
Kontaktuppgifter
1037 W. 9th Street, Unit 101, 91786, Upland, USA
- 909 503 9060
- cs@smafan.com
- smafan.com
4,5
Utmärkt
296 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 83 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från smafan.com
Thank you for your feedback! We’re glad to hear you’re happy with our service. I hope you continue to enjoy your fan.
Delivery was quick and communication…
Delivery was quick and communication was good. We’re building a house so the fan has not been installed yet.
20 augusti 2025
Svar från smafan.com
Thank you for sharing your experience! We’re glad to hear the delivery was quick and that communication met your expectations. Wishing you the best with your new home build. We hope the fan will be a perfect fit once it’s installed.
Svar från smafan.com
Thank you for your feedback. We appreciate you sharing your thoughts and will continue working to improve our products and services.
Svar från smafan.com
Thank you for your kind feedback! We’re so glad to hear that you love your fan and are enjoying the quiet performance and versatile features. Your satisfaction is our top priority, and we truly appreciate your support.
I love the fan
I love the fan, and the price. I had the fan for about 3 months before I installed it, and when I did install it there was an issue with the fan switch but I contacted customer support and they sent me a new one immediately. Im super happy and would recommend them to anyone.
20 augusti 2025
Omdöme utan inbjudan
Svar från smafan.com
Thank you for your wonderful feedback! We’re glad to hear you love your fan and found it to be a great value. We’re also happy that our support team was able to quickly resolve the switch issue for you. Your recommendation means a lot to us, and we hope you continue to enjoy your fan for years to come!
Great customer service and excellent…
Great customer service and excellent value.
25 augusti 2025
Omdöme utan inbjudan
Svar från smafan.com
Thank you for your kind words! We’re thrilled to hear you’re happy with both our service and the value of our products.
The team was very responsive
The team was very responsive, the product is very nice, the price is good. I recommend them to someone looking for a fan with good lighting and features. We got tired of changing bulbs in our old fans.
4 augusti 2025
Omdöme utan inbjudan
Svar från smafan.com
Thank you for your recommendation! We’re so glad you’re enjoying the fan’s lighting and features, and that it’s making things easier compared to your old fans. We appreciate your support and look forward to serving you again!
The fan is quiet and moves a lot of air.
The fan is quiet and moves a lot of air.
11 augusti 2025
Omdöme utan inbjudan
Svar från smafan.com
Thank you for your review! We’re happy to hear the fan is both quiet and powerful.
Svar från smafan.com
Thank you for your feedback! We’re glad to hear you’re happy with the price, product, and service.
Excellent and attractive fans
Fans were delivered on time and were easy to install. I installed them in the back patio and they look great and function very well. They are quiet and can control them with one remote. Sometimes they don’t work all together but eventually they all get synchronized. I would recommend these fans to anyone looking for a good price fan.
21 juli 2025
Svar från smafan.com
Thank you for sharing your experience! We’re glad you’re enjoying the fans on your patio and that they’re working well overall. If the synchronization issue happens again, feel free to reach out to our customer service team — we’d be happy to help fine-tune them for consistent performance.
Small but powerful
Quick delivery, adorable yet powerful fans. Easily assembled and they do a great job!
30 juli 2025
Omdöme utan inbjudan
Svar från smafan.com
Thank you for your wonderful feedback! We're happy to hear you love the fans’ design and performance, and that assembly was easy. We appreciate your support!
SMAFAN Customer Service is excellent!!
I purchased 3 indoor/outdoor ceiling fans that, although quiet, did not seem to move much air. After noting the disappointment expressed in my review, Customer Service contacted me to learn more about the sites where the fans were installed. The representative explained why the model I selected was not well-suited to my particular outdoor and stairwell locations, and he guided me to better choices the second time around. He also facilitated the return of my original fans. My replacement model (Aspen 52" with downrods) works very well in the three locations, and I could not be happier. Hats off to SMAFAN for excellent customer service and advising!
30 juli 2025
Omdöme utan inbjudan
Svar från smafan.com
Thank you so much for your thoughtful feedback. We're truly glad we had the opportunity to work with you to find fans better suited for your spaces.
Your satisfaction means a lot to us, and it’s wonderful to hear the Aspen 52" ceiling fans are performing well in your stairwell and outdoor areas. We appreciate your openness during the process and your willingness to give us another chance.
Hats off to you as well—it’s customers like you who make what we do so rewarding!
I really like smafan.com products
I really like smafan.com products, I bought and installed three of their smart fans, and in the summertime they are awesome, sometimes they go offline, like when the power goes out or the router reboots, but I can usually get them reconnected pretty quickly. One of the remotes quit working and I had to buy a new one, but it works so I'm happy, although I wish they would have just sent me a new one for free, but I understand that they can't warranty things for life.
29 juli 2025
Omdöme utan inbjudan
Svar från smafan.com
Thank you for your support and for choosing Smafan smart fans—we’re thrilled to hear they’ve been keeping you cool during the summer!
Regarding the remote, we’d like to let you know that our products come with a 3-year warranty. It looks like we didn’t receive a warranty request from you, but no worries—we’re still here to help. Please feel free to reach out to us, and we’ll be happy to look into a solution for you.
Thanks again for your feedback and for being part of the Smafan community!
Hugo Ho offers the best customer service!
Hugo Ho and customer service were amazing! Hugo was extremely responsive and answered all of my questions promptly. During installation, my husband called to ask a question and they ACTUALLY answer the phone and help.
The fan we chose looks and acts exactly as expected and we are very pleased.
Anyone can sell a product, but SMAFAN offers a great customer experience.
21 juli 2025
Omdöme utan inbjudan
Svar från smafan.com
Thank you so much for your kind words! We're thrilled to hear that you had a smooth experience—from quick responses to real-time phone support during installation. Hugo and our team truly appreciate your recognition.
We're also glad to know the fan met your expectations in both appearance and performance. At Smafan, we believe great products should always be backed by even better service—thank you for noticing!
Watch out Home Depot...
The fan I wanted was not available in local stores. My fan fit the home decor and closely matched other cans in the house. The fan was light weight and easy to install.
23 juli 2025
Omdöme utan inbjudan
Svar från smafan.com
Thank you for sharing your experience! We're glad you found the perfect fan to match your home decor, and even more pleased to hear how easy the installation was.
We know how frustrating it can be when local stores don’t have what you're looking for, so we're happy we could help deliver exactly what you needed—quickly and conveniently.
Thanks again for choosing Smafan. We’re here if you need anything in the future!
Great customer service
Customer service made sure I had the right downrod and credited me for the downrod I did not need.
Very helpful.
23 juni 2025
Svar från smafan.com
Thank you so much for your kind feedback! We're glad we could help you find the correct downrod and ensure everything was taken care of smoothly. It’s always our goal to make the process as easy and helpful as possible.
If you ever need anything else, we’re here to assist!
Everything went great.
23 juni 2025
Svar från smafan.com
Thank you so much for your feedback! We're glad to hear everything went smoothly. If you ever need assistance or decide to shop with us again, we’re here for you!
I have installed many fans in my life…
I have installed many fans in my life and I would say that the installation of this fan was, by far the easiest that I have ever had. In fact, a few days ago I installed a fan from one of the Big Box stores and was cursing my way through that installation! This fan went up quickly, all the screw holes lined up nicely and electrical connections were a breeze. I love the app and its ability to change the light color, the dimness, as well as the speed of the fan. My only issue was that there was not enough time to sync the remote to the fan, as you need to press a button within 3 seconds of the power turning back on and my breaker is in the basement. Once I got help it was quick.
The fan looks spectacular and really looks great in my living room !
25 juni 2025
Omdöme utan inbjudan
Svar från smafan.com
Thank you so much for the detailed and thoughtful review! We're thrilled to hear that this was the easiest fan installation you've experienced—and that the fan looks spectacular in your living room. We're also glad you were able to get the remote synced with a little help. If you ever need anything else or have questions in the future, we're here to help. Enjoy your new fan and all its smart features!
So far I have ordered 5 fans from…
So far I have ordered 5 fans from Smafan and each time I have purchased one the experience has been great.
21 juni 2025
Svar från smafan.com
Thank you for your loyalty and kind words! We’re thrilled to hear each purchase has been a great experience for you. Looking forward to serving you again with your next fan!
Down rod is fan-specific :-(
The fan is great, but it comes with 6" down rod ONLY. When I bought a generic 18" rod, I found out it won't work with the fan - something I've never seen before. So I had to order one from the company, delaying the installation.
9 juni 2025
Omdöme utan inbjudan
Svar från smafan.com
Thank you for your feedback, and we're sorry for the inconvenience caused by the downrod compatibility. Our fans are designed with a specific threading and fit to ensure safety and performance, which unfortunately means that generic downrods may not work. We appreciate your patience in ordering the correct part from us, and we're glad to hear you're enjoying the fan otherwise. If you need anything else, we’re here to help!
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