The website and support after ordering were top notch. Easy to find parts to repair my fan, and after ordering, Received a follow up email to confirm fan model and issue to verify the part was what I... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Nice fan at a reasonable price. The fan was packaged very well and was easy to install. However, once installed, the fan and light did not work. We verified that power was getting to the unit.... Se mer
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Extremely long shipping time. Product was never installed because we found out that needed circuit was on a three way switch and the provided fan switch was only set for two way. Contacted service a... Se mer
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Instructions did not really take into account mounting fan on high vaulted ceiling. Orienting the mounting bracket as described in instructions will NOT allow fan to hang vertically on an angled vault... Se mer
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Företagsinformation
Skrivet av företaget
Smafan is an acclaimed fan and lighting company based in the U.S. that designs and produces innovative cooling and lighting solutions to keep your smart life in motion. We are known for elegant designs, smart functions, advanced motor and lighting technology, and unrivaled performance.
Kontaktuppgifter
1037 W. 9th Street, Unit 101, 91786, Upland, USA
- 909 503 9060
- cs@smafan.com
- smafan.com
4,5
Utmärkt
296 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 83 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
The smafan is the best purchase ever
The smafan is the best purchase ever. It os so convenient to use. Just wish Alexa knew difference in yellow and white. Makes me laugh when i tell her she failed kindergarten color class
18 juli 2024
Svar från smafan.com
Thank you for your amusing feedback! We're thrilled to hear that you find the SMAFAN to be the best purchase ever and convenient to use. We appreciate your sense of humor regarding Alexa's color recognition. If you have any questions or need further assistance, please don't hesitate to reach out.
Smart features make this a truly smart fan
Had this smart fan for a month now, mounted on the kitchen ceiling. I really like the temperature control featured via the app, which can be set to the temperature the fan turns on/off. Both fan and lighting are economical to run. Lighting with two modes is great, warm subtle color for everyday usage, bright white is great for prepping a meal & cooking, the combination of both is great for cleaning. The app offers features that the remote doesn’t, and being able to operate from smart home systems apps simplifies operation even more.
I’m planning on purchasing another one for my office.
Yes, I recommend this product.
18 juni 2024
Svar från smafan.com
Thank you for your detailed review! We're delighted to hear that you've been enjoying your smart fan and its features over the past month. It's great to know that the temperature control via the app is convenient and that both the fan and lighting are economical to run. We're glad you find the two lighting modes useful for different tasks and that the app enhances the overall functionality.
We appreciate your recommendation and are thrilled to hear that you're planning on purchasing another fan for your office. If you have any questions or need further assistance, please don't hesitate to reach out.
Installation was easy.
Installation was much easier than other ceiling fans that I have installed in the past. I liked the fact that almost all the assembly can be completed prior to hanging the fan.
The fan was easy to sinc with the remote and was is extremely quiet.
I am impressed!
19 juni 2024
Svar från smafan.com
Thank you for sharing your positive experience with the installation process! We're pleased to hear that you found it easier than other ceiling fans you've installed before and that you appreciated the pre-hanging assembly. It's great to know that syncing with the remote was seamless and that the fan operates quietly. We're thrilled to have impressed you!
This is a great company with great customer service.
This is a great company that produces quality products at great prices. The main reason for buying from SMAFAN is the wonderful customer service that not only includes prompt and courteous service but also includes standing behind their products. Smart fans work very well and look good too. These products create a good feeling of moving air around and providing illumination. I bought a second ceiling fan from these guys and am happy with both of my purchases.
18 juni 2024
Svar från smafan.com
Thank you for your kind words! We're delighted to hear that you're satisfied with our products and customer service. It's great to know that our smart fans are meeting your expectations in both functionality and aesthetics. We appreciate your continued support and are thrilled to have you as a loyal customer.
Svar från smafan.com
Thank you for your feedback! We're pleased to hear that you found the ordering process easy and the tracking helpful.
Ordering was easy
Ordering was easy, got the fan in the time frame that I was given.
Installations was fairly easy, however, we love the fan!!
17 juni 2024
Svar från smafan.com
Thank you for your feedback! We're glad to hear that the ordering and installation process went smoothly and that you love the fan.
Great product delivered promptly with a…
Great product delivered promptly with a discount for buying 2.
19 juni 2024
Svar från smafan.com
Thank you for your feedback! We're pleased to hear that you're happy with your purchase and the prompt delivery. Enjoy your new fans, and we appreciate your business!
I am thrilled with my new fans
I am thrilled with my new fans. Perfect size, color and model. I looked endlessly for the perfect size fan for my screened in patio. So happy I found Smafan!
19 juni 2024
Svar från smafan.com
Thank you for your kind words! We're delighted to hear that you're thrilled with your new fans and that they are the perfect size, color, and model for your screened-in patio. It's wonderful to know that your search led you to Smafan. We're happy to have met your needs and appreciate your support.
Quiet, efficient and stylish
We received our 2 fans very securely packed and with all pieces and parts clearly marked. We hired an electrician to install the fans and were told that it was a very easy installation. The lights are bright and can be adjusted to meet the activity needs in the 2 rooms where they are located. The apps on our phones are wonderful so that we can turn the fans on while driving home in anticipation of a cooled home. The fans are quiet and produce a very nice flow of air without vibration or any noise whatsoever. One fan is in a bedroom and the noiseless fan makes for a comfortable sleep. Customer service was AMAZING. I cannot say enough about the quick responses I received from Customer Service. My husband and I highly recommend the company and the fans, We have a winter home and are planning on replacing fans there with the Carro smart fans. Thank you for the wonderful product and services provided by your company.
14 maj 2024
Svar från smafan.com
Hello Rita.
Thank you for your wonderful feedback! We're thrilled to hear that you had a positive experience with our fans and customer service.
It's great to know that the fans arrived securely packed and that installation was easy. We're glad the adjustable lights and the app's functionality enhance your comfort and convenience, and that the fans operate quietly and efficiently. Your recommendation means a lot to us, and we're honored that you're considering our fans for your winter home as well.
Thank you for choosing our product and for your kind words about our service. If you need any further assistance, please don't hesitate to reach out.
Adding fan to family room
Needed a low profile fan for my family room. Super quiet. I Love the customizable remote features and modern look.
22 april 2024
Svar från smafan.com
Hello Jadwiga.
Thank you for sharing your experience with us! We're thrilled to hear that our low-profile fan is a perfect fit for your family room and that you find it super quiet. It's great to know that you love the customizable remote features and the modern aesthetic. If you ever need anything else or have further feedback, please don't hesitate to reach out. We appreciate your support!
Product arrived timely and well…
Product arrived timely and well packaged without damage.
23 april 2024
Svar från smafan.com
Hello Gerald.
We're delighted to hear that your product arrived promptly and in excellent condition! Ensuring that our items are well-packaged and protected during transit is a priority for us, so we're glad to know that your order reached you without any damage. If you have any further feedback or questions about your product, please don't hesitate to reach out. Thank you for choosing our company!
Heard about this company online
Heard about this company online. Ordering was very easy online. Fan was delivered quickly and install was easy as well. The fan has WIFI which easily connected and the app works perfectly. I was shocked by ease of use. I would recommend this company to friends and family.
20 april 2024
Svar från smafan.com
Hello Greg.
Thank you so much for choosing our company and for sharing your positive experience! We're thrilled to hear that ordering online was seamless and that you found the delivery quick and installation easy. It's fantastic that the WiFi connectivity and app exceeded your expectations in terms of ease of use. We greatly appreciate your recommendation to friends and family—it means the world to us! If you ever need anything else or have any questions, please feel free to reach out. We're here to help.
This fan shipped fast and was well…
This fan shipped fast and was well packaged. It is great quality. Super quiet and looks great.
22 april 2024
Svar från smafan.com
Hello Kimberly.
We're delighted to hear that you're pleased with both the speed of delivery and the quality of our fan! Ensuring that our products arrive promptly and in excellent condition is a top priority for us. It's fantastic to know that the fan's quiet operation and aesthetic appeal have met your expectations. Thank you for sharing your positive experience with us, and if there's anything else we can assist you with, please feel free to reach out. We appreciate your support!
Smafan went above and beyond to make it right.
I ordered 2 fans. When they arrived the trim was 2 different colors of gold. I contacted them and they sent a new trim piece. Now I have 2 fans that match.
Thank you for great customer service.
17 mars 2024
Svar från smafan.com
Hello Wesley.
We're sorry to hear about the initial mismatched trim on your fans, but we're glad we could resolve the issue promptly by sending you a new trim piece. Ensuring that our customers are satisfied with their purchases is our top priority, and we're thrilled to hear that you now have two fans that match. Thank you for your kind words about our customer service—we strive to provide the best support possible. If you have any further questions or concerns, please don't hesitate to reach out. Thank you for choosing us!
Fast ship
Fast ship. Days in still and simple installation guide. Although the instructions skipped a step. Need ti review the manual..
21 mars 2024
Svar från smafan.com
Hello Mark.
We're pleased to hear that your order arrived quickly and that the installation guide was straightforward for you. However, we apologize for any confusion caused by the skipped step in the instructions. Your feedback is valuable to us, and we'll review the manual to ensure clarity for future customers. If you need any assistance or clarification, please don't hesitate to reach out. Thank you for choosing our product!
Fans got here before expected day
Fans got here before expected day. They were easy to install and all the pieces were there.
25 mars 2024
Svar från smafan.com
Hello Elizabeth.
We're delighted to hear that your fans arrived earlier than expected and that the installation process was smooth for you! Ensuring all pieces are included and easy installation are priorities for us, so it's great to know that we met your expectations. If you have any questions or need further assistance, please don't hesitate to reach out. Thank you for choosing our product!
Owner
There was a missing piece in the like kit you replace it quickly the one thing would be if the controller fit in the lite switch
2 mars 2024
Svar från smafan.com
Hello David.
Thank you for bringing this to our attention. We're sorry to hear that there was a missing piece in your light kit, but we're glad that we were able to replace it quickly for you. Your feedback about the controller fitting in the light switch is appreciated, and we'll certainly take that into consideration for future improvements.
If you have any further questions or concerns, please feel free to reach out. We're here to help, and we want to ensure that you're completely satisfied with your experience.
Svar från smafan.com
Hello Jamie.
We're delighted to hear that you're happy with the quality of your product and that assembly and installation were straightforward for you. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help, and your satisfaction is important to us. Thank you for choosing our product!
We love this fan!
We love this fan! Ordering was a breeze and shipping was free and fast. The cost was considerably less than the big box store. We will definitely order our fans from here in the future.
31 januari 2024
Svar från smafan.com
Hello D.
We're thrilled to hear that you love the fan and that your ordering experience was smooth and hassle-free! Providing fast and free shipping, along with competitive pricing, is part of our commitment to ensuring a positive shopping experience for our customers. We're delighted that you found the cost to be considerably less than what you might find at a big box store. Thank you for choosing us, and we look forward to serving you again in the future for all your fan needs. If you ever have any questions or need assistance, don't hesitate to reach out. Your satisfaction is our priority, and we appreciate your feedback!
4 carro fans
In the last 2 months a bought 4 carro smart fans from you. All arrived fast and in perfect condition. Some delays in construction delayed my installation but I installed them myself, easy if you can work overhead standing on a ladder. Design and function of all great. Remotes a little balky at times, needs the right degree of button push. Overall very happy.
8 januari 2024
Svar från smafan.com
Hello Mark.
Thank you for your repeat business and for choosing Carro smart fans! We're delighted to hear that all four fans arrived promptly and in perfect condition. It's great to know that the design and function meet your expectations, and we appreciate your feedback on the installation process. If you ever encounter any issues with the remotes, please don't hesitate to reach out to our customer support team for assistance. We're grateful for your support, and if there's anything else we can do for you, feel free to let us know. Your satisfaction is important to us, and we value your feedback!
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