The website and support after ordering were top notch. Easy to find parts to repair my fan, and after ordering, Received a follow up email to confirm fan model and issue to verify the part was what I... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Nice fan at a reasonable price. The fan was packaged very well and was easy to install. However, once installed, the fan and light did not work. We verified that power was getting to the unit.... Se mer
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Extremely long shipping time. Product was never installed because we found out that needed circuit was on a three way switch and the provided fan switch was only set for two way. Contacted service a... Se mer
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Instructions did not really take into account mounting fan on high vaulted ceiling. Orienting the mounting bracket as described in instructions will NOT allow fan to hang vertically on an angled vault... Se mer
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Företagsinformation
Skrivet av företaget
Smafan is an acclaimed fan and lighting company based in the U.S. that designs and produces innovative cooling and lighting solutions to keep your smart life in motion. We are known for elegant designs, smart functions, advanced motor and lighting technology, and unrivaled performance.
Kontaktuppgifter
1037 W. 9th Street, Unit 101, 91786, Upland, USA
- 909 503 9060
- cs@smafan.com
- smafan.com
4,5
Utmärkt
296 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 83 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
What great fans, and company!
Smafans kept me updated through the process, from ordering to shipping to checking on the delivery. And that was just the start. The fans themselves are of excellent quality, with clear and thorough build and installation instructions. The fans work great, from either the wall control or remote. Fantastic and highly recommended!
23 januari 2025
Svar från smafan.com
Thank you for your fantastic feedback! We’re thrilled to hear that you had a smooth experience from ordering to delivery and that you appreciate the quality of our fans. It’s great to know that the installation instructions were clear and that the fans are performing well with both the wall control and remote.
Your recommendation means a lot to us! If you ever need any assistance, we’re always here to help. Enjoy your fans!
Smart Ceiling Fan with light
Exactly what I was looking and at a fantastic price, even better than Lowes and Amazon! Really fast shipping and super easy installation makes this a no brainer. 10/10 recommend especially considering all the features you get for the price. Definitely the best bang for the buck on the market and smafan is a great merchant!
20 januari 2025
Svar från smafan.com
Thank you for your amazing feedback! We’re so glad to hear that our fan was exactly what you were looking for and that you found our pricing better than Lowe’s and Amazon. It’s great to know that the fast shipping and easy installation made your experience even better.
We truly appreciate your recommendation and your kind words about Smafan. If you ever need any assistance, we’re always here to help. Enjoy your fan!
Great product and service
Easy site to use, fast shipping, amazing price. Installation instructions were better than most, but, as I've done lots of home improvement, not too challenging. There were many opportunities to give feedback to the company - didn't feel left out. Would definitely purchase from this company again!
18 januari 2025
Svar från smafan.com
Thank you for your wonderful feedback! We’re delighted to hear that you found our site easy to use, enjoyed fast shipping, and appreciated our competitive pricing. It’s great to know that the installation instructions were helpful and that you felt engaged with opportunities to provide feedback.
We truly appreciate your support and look forward to serving you again in the future. If you ever need any assistance, we’re always here to help. Enjoy your fan!
The entire shopping and buying…
The entire shopping and buying experience was great. The ease of finding exactly what I was looking for and fair pricing. Fan was even nicer than expected and installation was a breeze.
18 januari 2025
Svar från smafan.com
Thank you for your kind words! We’re thrilled to hear that you had a great shopping and buying experience with us. It’s wonderful to know that you found exactly what you were looking for at a fair price and that the fan exceeded your expectations. We’re also glad that the installation was a breeze!
If you ever need any assistance, we’re always here to help. Enjoy your fan!
The directions were minimal and diagrams too small.
The directions were minimal, and the pictures were printed very, very tiny, it was hard to see. Greater detail in the written directions and much larger pictures would have made this an easier assembly. Furthermore, there were many many extra parts that didn’t get used, and I was missing one important screw. Also, the safety cable provided was only meant for a long fan, but we use the short rod, and therefore we’re unable to use the safety cable provided. Lastly, it wobbles, it makes crunchy noises, and it takes several tries to get it to reverse direction. It starts to change direction, but then quickly decides not to. Usually after two or three attempts, it will actually change direction.
30 december 2024
Svar från smafan.com
Thank you for sharing your feedback, and we sincerely apologize for the issues you’ve encountered. We understand how important clear instructions and properly fitting components are for a smooth installation experience. Additionally, we’re sorry to hear about the wobbling, noise, and difficulties with reversing the fan direction.
We will be reaching out to you via email to assist with these concerns and help resolve the issues as quickly as possible. Please don’t hesitate to respond, and we’ll do our best to make things right.
Thank you for bringing this to our attention, and we appreciate your patience and support.
A company that values high-quality customer service
Easy ordering, and prompt shipment made it a very favourable experience.
25 december 2024
Svar från smafan.com
Thank you for your wonderful feedback! We’re so glad to hear that the easy ordering process and prompt shipment made your experience with us a positive one. Your satisfaction is our top priority, and we’re thrilled to have met your expectations. If you ever need assistance or have any questions, don’t hesitate to reach out.
I bought because I thought the fan…
I bought because I thought the fan would be slow enough as most DC fans are too fast and too much wind, especially if above bed while sleeping. The motor was slower but the blades were so big that it still was too much air at lowest setting. They told me to just put motor in reverse. Not an option for me.
22 november 2024
Svar från smafan.com
Thank you for sharing your feedback with us. We’re sorry to hear that the fan didn’t meet your specific needs for lower airflow. We strive to provide options that suit a variety of preferences, and we understand how important this is for comfort while sleeping.
Using the reverse setting is a common suggestion to reduce the direct breeze, but we understand it may not work for everyone. If you’d like, we’d be happy to assist you further in finding a fan or solution better suited to your requirements. Please don’t hesitate to reach out to our support team for personalized assistance.
We appreciate your input, as it helps us improve and better serve our customers.
Perfect transaction
Everything arrived in perfect condition and within the allotted timeline. Can’t ask for more than that.
23 november 2024
Svar från smafan.com
Thank you for your wonderful feedback! We’re delighted to know that your order arrived in perfect condition and on time. Your satisfaction is our top priority, and it’s great to hear we delivered on that. If you ever need assistance or have any questions, we’re here to help. Enjoy your purchase!
The rep was most helpful
The rep was most helpful, kept us informed and our return was handled promptly and efficiently. It was a pleasure doing business with you.
22 november 2024
Svar från smafan.com
Thank you for sharing your experience! We’re so glad to hear that our representative was helpful and kept you informed throughout the process. Ensuring prompt and efficient service is our goal, and it’s wonderful to know we met your expectations. We truly appreciate your kind words and look forward to serving you again in the future!
These fans are awesome
These fans came on time, i have 7 of them, i especially like saying Alexa fans level 10!!!, easy to assemble, good quality, easy to program, and support is responsive, knowledgeable and eager to help as needed. Great fan great product great support.
25 november 2024
Svar från smafan.com
Thank you for your glowing review! We're thrilled to hear that you're enjoying all seven of your fans and especially love the convenience of voice commands with Alexa. It's great to know you found them easy to assemble, program, and of high quality. Our team takes pride in providing responsive and knowledgeable support, so we're glad we could assist when needed. We appreciate your kind words and look forward to serving you again!
Svar från smafan.com
Thank you for your review! We're glad to hear the delivery was quick and that you're pleased with the product and pricing. We appreciate your support!
Svar från smafan.com
Thank you for the positive feedback! We're thrilled that you had a great experience with our service. If there’s anything more we can assist you with, don’t hesitate to reach out!
Great customer service, fantastic prices, great looking fans
We bought three fans before. Any question was promptly answered and they follow up to be sure all is well with the installation of the fans.
We are doing some small home renovations and bought one Striker and one Explorer. I had a small issue come up with one the fans and Hugo promptly took care of it. These look great and work flawlessly every time. My wife loves them as they are quieter than the A/C motored fans they replaced, and she thinks they look 'stunning'. She really enjoys the 'nature' setting on the fan that makes it feel like a window is open and a breeze has come into the room. I like that the D/C motor has 10 settings as opposed to the three for the A/C motored fans. These also take a lot less energy.
We now have 5 DC fans from the same company and we could not be happier. I have used the shortcuts app on my iPhone to make requests to Siri through the HomePod ('Siri, turn on the lights in the master bedroom', or 'Siri, turn off the fan in the master bedroom' -- if you can think it, shortcuts app can make it happen--but be warned, it is a logic based computer programme and can take a bit for other settings like increasing the brightness by 10%).
These fans have a powerful and quiet DC motor and the LED lights are great- they have a cool and warm range and both can be used at the same time. Many LED lights are now cool or warm- not both. Be sure you see how many lumens the light is so that you can be sure that is enough light for your space.
I like using Siri to control stuff, but I find I use the Carro app a lot to change settings. I am not a big fan of the physical remote that comes with the fans- it is less than robust and a bit chunky as the board inside is so thin. nevertheless, they work and that is the point, but the app is way better.
We will be replacing one more fan and adding a new one to my wife's piano room next year with fans from Smafan (bringing us to 7 total).
10 oktober 2024
Omdöme utan inbjudan
Svar från smafan.com
Thank you so much for your wonderful feedback! We're delighted to hear that you're enjoying your fans and the various features they offer, especially the quiet operation and energy efficiency. It's great to know that our customer service met your expectations and that you find the Carro app convenient for controlling your fans.
We appreciate your insights about the remote, and we'll definitely consider that for future improvements. If you need any assistance with your next fan purchase or have any questions, don't hesitate to reach out. We're here for you!
Not bad
Pros: fully adjustable fan speed so not stuck with just 3 speeds; sits close to the ceiling making it less noticeable.
Cons: The light kept going off and on but I think I kept setting it to start somehow. All good now. The biggie is that it looked cheap, especially the gold "ring" above the light and up into the blades.
23 september 2024
Svar från smafan.com
Dear Kim,
Thank you for your review and for sharing your feedback on both the pros and cons of your fan purchase. We're glad to hear that the fan's fully adjustable speeds and low-profile design have met your expectations.
Regarding the issues with the light, we can definitely resolve that by providing a replacement part. We'll follow up with an email to assist you further, so please keep an eye out for it.
As for the gold ring, if you're not a fan of the look, you can remove it, but please note that the gold blade brackets are not removable. We hope this solution works for you, and we're always here to help if you need further assistance.
Everything was as expected
Everything was as expected. Absolutely no problems. Well packaged. Directions were good enough. Some extra hardware bits were included.
19 augusti 2024
Svar från smafan.com
Thank you for your positive feedback! We're glad to hear that everything met your expectations, from packaging and delivery to the performance of the fan and its features. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Horrible - Run fast away.
Horrible. Zero customer service as only number is in the install guide and it says not taking calls, leave a message. Fan turns off and light turns on at all hours of the day and night. Did everything to trouble shoot. Have 5 of these fans and will be replacing them all. Run, don’t walk, away from this brand/company.
2 september 2024
Omdöme utan inbjudan
Svar från smafan.com
Dear Lisa,
We’re sorry to hear about the issues you’ve been experiencing with our fans and the difficulty in reaching us. Your satisfaction is very important to us, and we take these matters seriously.
We’ve checked our records and couldn’t find any emails from you regarding this issue, and your order. Could you please send your order details and a brief description of the problems you’re encountering to our customer service team at cs@samfan.com? We want to resolve this as quickly as possible.
We sincerely apologize for the inconvenience and look forward to assisting you.
Confused for configuring remotes / apps with 2 fans
I was having difficulty figuring out how to pair remotes and the app with 2 fans. My question to tech support was responded to very quickly and explained how to configure the 2 fan situation and everything is now working great.
19 augusti 2024
Svar från smafan.com
Thank you for your feedback! I'm glad to hear that our tech support was able to assist you promptly and help resolve the issue with pairing your remotes and app for both fans. If you have any more questions or need further assistance in the future, don't hesitate to reach out. We're here to help!
Quick shipping, good product
Quick shipping. Better value than big box stores. Fans work well. Quieter and faster than the models they replaced for sure. Only knock would be the fan remote for a couple of reasons. One, the cradle is smaller than it should be. I solved this by using some velcro on the back of the remote and cradle. Two, to pair the remote to the fan you need to kill power for 10mins and then hit a button for 3 seconds on the remote. It's not hard but if you have more than one of these fans on the same circuit you're going to run into the problem I did and one remote will be paired to both fans. If you don't want it that way, and I did not, I had to reinstall the on/off switch to the fan in one of the bedrooms. Again, not the end of the world but still 30min fix to diagnose and fix.
20 juli 2024
Svar från smafan.com
Hello Travis.
Thank you for your detailed feedback! We’re glad to hear that you’re satisfied with the fans' performance and value.
Regarding the remote, it seems there might have been some confusion. To clarify, you only need to turn off the power for about 10 seconds, not 10 minutes, to pair the remote. After restoring power, you can pair the remote by pressing and holding the light button for 3-5 seconds. The successful pairing will cause the fan light to turn off.
Maybe the 10 minutes you saw is how to reset the ceiling fan in troubleshooting. If you saw this "10 minutes" in other places, please let us know so we can correct any misunderstandings.
We appreciate your patience and hope this helps! If you have any further questions or need assistance, feel free to reach out.
Svar från smafan.com
Thank you for your feedback! We're pleased to hear that you had a fast delivery, found the price good, and had an overall positive experience. If you have any questions or need further assistance, please feel free to reach out.
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