Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Was worried after seeing some of the negative reviews as I’m in the U.K and knew it would be shipping from overseas , but ordered a Bam Margera board anyways. Arrived within 5 days which was way... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

A really impressive looking helmet....quality product with an awesome paint job...perfectly designed to encourage the young to wear , and keep their heads safe... .and ... they went above and beyo... Se mer

Företaget har svarat

Betygsatt 1 av 5 stjärnor

First time ordering, after several delays i've finally taken delivery.... of the wrong item! Ordered a complete bmx wheel - gold, rear wheel, what was received? Purple front wheel. I've orde... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Further to my review last month . I received an email from Skatepro apologising for the lack of instructions and explaining it was the manufacturer that had decided not to include any. However, I... Se mer

Företagsinformation

  1. Skridskoaffär
  2. Skateboardbutik
  3. Skidbutik
  4. Surfbutik
  5. Vattenskidbutik
  6. Vintersportbutik

Om SkatePro

Skrivet av företaget

SkatePro was founded in 1996 and has grown to become one of the leading international online action sports shops. The company sells and delivers goods to more than 25 countries across Europe and North America.

SkatePro specializes in equipment, accessories and clothing for scooters, skates, boards, BMX, surf and winter sports and sells products for all skill levels and age groups.

The company strives to be trustworthy, professional and competent in relation to sales of products, service, and customer experience. SkatePro’s staff share a passion and knowledge for action sports, and will always be on hand to advise and assist their customers.

Whether you plan to be active on the streets, the slopes, or the water, SkatePro should be your trusted retailer of choice.

The current product range covers:
Pro Scooters
Skates & Ice Skates
Skateboards & Longboards
Surf & Wakeboards
Skis & Snowboards

SkatePro also offers the option to create custom-built products:
Scooter Builder
Skateboard Builder
BMX Bike Builder
Snowboard Package Builder
Aggressive Skates Builder

Kontaktuppgifter

4,5

Utmärkt

TrustScore 4.5 av 5

1 tn omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Har besvarat 77 % av sina negativa omdömen

Svarar vanligtvis inom 24 timmar

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

High Spec Service

SKATEPRO is always great at interacting with my son who likes to hunt down detailed information about products before buying them. A company with a meticulous approach to business.

13 februari 2024
Omdöme utan inbjudan
Betygsatt 3 av 5 stjärnor

The skates were late which was…

The skates were late which was dissapointing. Also if you take the break off the boot is too long to put back on could do with supplying a smaller bolt incase of removing break.

22 februari 2024
Omdöme utan inbjudan
Logotyp för SkatePro

Svar från SkatePro

Thank you for taking your time writing the review. The skates were only one day late according to the estimated delivery time (13.02-13.05). This can happen depending on the custom clearance process, and that is why the estimation date is just an estimation and not a 100% guaranteed delivery time. We noticed you ordered the kids size (12C-2) and therefore, this model is not meant or at least expected to be used without brakes. That is the reason the model did not come with a smaller/spare bold in the box. You are very welcome to contact us if you encounter any more questions regarding the order status or any product specifications. We still hope you enjoyed the skates// SkatePro Team

Betygsatt 5 av 5 stjärnor

The shipping took longer than expected…

The shipping took longer than expected but the product and price was good.

10 februari 2024
Omdöme utan inbjudan
Logotyp för SkatePro

Svar från SkatePro

Thank you for taking the time to review us :) We are happy when our customers leave us a review, because it can help us improve the quality of our products and our services. If you have any further questions, we will be very happy to help you 🏄‍♂️🙂

Betygsatt 5 av 5 stjärnor

5 star

5 star. Couldn’t have asked for better. My product was dispatched quickly and arrived earlier than the expected delivery date. Very happy. Would deffo shop here again.

15 februari 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Scooter

Swift delivery, no issues.

2 februari 2024
Omdöme utan inbjudan
Logotyp för SkatePro

Svar från SkatePro

Thank you for taking the time to share your feedback with us.

Betygsatt 5 av 5 stjärnor

had a question for the customer service…

had a question for the customer service team at Skatepro, they went above and beyond to help me make sure i was making the correct purchase.
you dont get that kind of help from suppliers anymore, they smashed it out of the park.

2 februari 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Everything was perfect.

Everything was perfect.

Really easy to order, items well packed and arrived quickly from Denmark to UK.

Great items too and at great prices..

I would definitely recommend and buy again!

7 januari 2024
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

SkatePro are a misleading company

SkatePro are a misleading company, with unclear website. First order, only got four wheels. Then had to order the next set as two roller skates. Then 2nd order had to order more wheels and bearings, which stated two per wheel needed. Doubled order, but then got too many. Asked to return was told i have to pay 5.95 to return. Shocking customer services. Long distance selling regs in UK !!!

5 januari 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

I am very happy to buy inline skates…

I am very happy to buy inline skates and its bag, it’s high quality and good service, I received my order after 5~6 days.
Highly recommend 👍
Excellent job

8 januari 2024
Omdöme utan inbjudan
Logotyp för SkatePro

Svar från SkatePro

Thank you so much for taking the time to share your feedback with us.
We are glad to know that you have found our service and products from the best quality. We remain at your disposal.

Betygsatt 1 av 5 stjärnor

I bought a Trampoline scooter for my…

I bought a Trampoline scooter for my child 6 months ago and the handlebar came apart. I contacted SkatePro asking for assistance to arrange a replacement for that part, sent photos and because the bolt (which is the only steel part) shows some surface rust, they said I hadn't looked after it.

It had been stored dry in the shed when not in use, but SkatePro say that isn't a suitable place to keep such an item. Shocking! I never knew that sheds weren't the right places for bikes, scooters or skateboards. In SkatePro's eyes, they must be kept safely in the house next to a radiator I assume.

I pushed back on their poor excuses and their last suggestion was that I attempt to try and repair it myself and tighten up the pieces, using the 'rusted bolt' that they had implied was faulty!

It is just disgusting that they wont accept any responsibility for a part that has failed.

30 november 2023
Omdöme utan inbjudan
Logotyp för SkatePro

Svar från SkatePro

Thank you for taking the time to share your feedback with us. We are sorry that you had issues with the scooter but, we will have to correct some things you have mentioned.

The scooter does not come assembled in any way, every single part is loose in a box/plastic bag. (There are pictures in the email we have sent to you through our conversation).

The bolts come with Loctite, but it's blue one, on its own it should not prevent the bolts from getting unscrewed. The fact that you couldn't undo the 4 bolts from the bar indicates that there was another thing keeping the bolts in place, and in this case was the aforementioned rust.

When it comes to the bolt getting loose, it is a regular maintenance, you have to check your equipment before using it. The fact that it is loose, it's for sure not a manufacturer defection. You may mess up the bolts by trying to undo them. In this case, you would be able to unscrew the bolts, if they were not covered in rust. As we explained to you through email, the rust is rust from the steel bolt that holds it all together, that made marks on the aluminum. The shed might be considered "indoors" but there is still moisture and condensation, which makes that steel bolt rust. Nothing is wrong from the manufacturer. The scooter does not even come assembled from new, and you had to assemble it yourself. The issue here is the lack of maintenance.

Regarding the warranty, hardware (bolts screws, axles etc.) does not have any warranty by default. Especially if there is rust on it! Rust needs high levels of moisture or contact with water.

We are sorry that we can offer you more. We have offered you a discount for your next order! So if you would like to accept the discount, please follow the steps we have sent you in the email :)

Thank you for your understanding.

Betygsatt 1 av 5 stjärnor

Terrible AFTERSALES

Terrible AFTERSALES. Took weeks for items to come. My 7 old has been doing jobs all year to save for a pair of blades. They’ve come faulty so the clip doesn’t do up (fine if I’d spend £30 on them but they were just under £100!) They wanted to spend me pieces that I would then need to drill to make work (hopefully). When I said I couldn’t do this they said I would need to return them for a refund. However the only company they would return them via is based 25mins away (meaning just under an hour round trip). When I asked for money to pay for a taxi to do this they’ve refused and said that they won’t use any other delivery service (loads of other services within walking distance!) I am now left with faulty blades and also an unhappy son (that definitely isn’t getting blades anytime soon! (Please bear that our order in total came to just under £500!) Everything is coming from outside the UK and therefore difficult for us to get the correct aftersales. I’m tempted to return our whole order just from lack of support from them!

22 november 2023
Omdöme utan inbjudan
Logotyp för SkatePro

Svar från SkatePro

Thank you for taking the time to share your feedback with us.
I am extremely sorry for the issue with the skates. But, I will have to correct some things you have mentioned.
We have offered solutions to solve the issue, either by issuing a refund or by shipping a new set of skates. Also, as a service, we offered to pay for half of the price of a taxi so you could get to the parcel shop and returned the product to us. We look forward to being able to keep helping on the case. We remain at your disposal.

Betygsatt 5 av 5 stjärnor

Wheels

Used Skatepro to order inline wheels that were unavailable in UK.
Excellent efficient service and correct product delivered as scheduled.
Able to track parcel every step of the way and no extra charges through customs.
Many thanks

21 oktober 2023
Omdöme utan inbjudan

Detta är Trustpilot

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