Snowboards Omdömen 19

Goede kwaliteit en perfecte (persoonlijke) service. Een aanrader!

Top spul en fijn geholpen in de winkel.
Ook de site werkt super fijn.

Great shop with friendly customer service and helpful support. My order was delivered quickly.

Geweldig snowboard besteld, snel geleverd met top advies

I was wondering if everything will be alright, but I ordered, paid, and the package arrived.

I need to make a warranty claim on my Jones Flagship snowboard, and Jones' policy says that I need to handle that through the seller. I sent multiple photos and explained the damage in detail; however, customer support refused to give me any information and demanded that I ship the snowboard to them for assessment. So I paid €20 to ship a snowboard that was damaged beyond repair. It's been a month since the snowboard was delivered to them, and I've sent multiple emails to customer support since then, but I still haven't received any response. My messages are being deliberately ignored, and as I see it, the company has stolen my snowboard. I'm considering criminal prosecution as the value of this high-end snowboard is substantial. The chat option on the website doesn't work, and there is no phone number to call, so this company generally feels like a bunch of scam artists, even though it was a real and functioning company about a year ago.

Ordered bindings, came fast and great help using the chat!

The order meets all my expectations. This is how an online store should be. I will definitely order here again next time. Thank you, Snowboards!

Ordered bindings but I didn't see the additional tax payment required (my fault) because they were coming from Europe. This cost made the bindings unaffordable for me so I followed the available option to reject the order at customs before leaving the country and begin the refund process. This was 2 months ago and Sideways Snowboards have yet to refund my £297. I have had 2 emails from them the most recent saying that DPD have the package and are returning it but I've not had any money back and they are no longer responding to my emails. Really bad customer service and the fact I have never been in possession of the items, the return is between them and DPD yet still they haven't given me bank my money and are no longer responding is really worrying.

All good. Great website and prices.

They sent out 2/4 products that were not as described. Customer service has made no response in ca20 days.

Ich habe Boots bestellt. Habe eine Bestätigung bekommen und auch eine Tracking Nummer. Die Ware wurde allerdings lediglich angemeldet. Das ganze ist fast 3 Wochen her. Seit diesem Tag ist Stillschweigen. Ich habe über mehrere Wege versucht die Firma zu kontaktieren. Keine Antwort!

Order a snowboard with website indicating 3 in stock. Waited and Waited for confirmation of shipping. Nothing received so chased only to receive an email to say that the item was out of stock and that a refund has been issued. Refund was issued but not at the same value as payment (likely due to exchange rates) but I'm now technically out of pocket and have missed other ales due to a lack of communication and incompetency. I would be wary from ordering from them as you're probably safer to potentially pay a little bit more for security of supply and communication.

Due to being "very busy" their online chat support people bother to reply perhaps once every half-hour. As the goods are getting delivered from EU to UK you get charged Customs/import TAX that they never remind you about (and some great companies actually pay it for you). Placed an order on Friday, it got dispatched Tuesday. Would not recommend

Esperienza positiva con Sideways Snowboard.eu.
Ho acquistato un paio di scarponi Vans Invado OG ad un ottimo prezzo e arrivati in 3 giorni. Purtroppo ho acquistato una taglia sbagliata e ho dovuto effettuare il reso. Servizio clienti molto presente e attivo! Non riuscivo ad effettuare l'accesso sul loro sito ma ho risolto tutto comunicando tramite mail con Eliza. Grazie di tutto, venditore consigliatissimo!!!

My biggest worry was this was a fake company. I took a risk and it was real :)

Ordered over on christmas day and despite lots of bank holidays was delivered to me in UK by 4th Jan.

Reminder that if you are in UK, you have to pay the delivery company (in this case, DPD) the VAT and a £5 additional fee.

Happy customer!

Communication with the customer is terrible.
They butchered the address when passing it on to the delivery company and made me panic while contacting them a million times and never getting help or answers.
My item finally arrived nearly a month later, not the fault of the seller here but everything else was...
The physical shop experience might be totally different so, consider this an "online purchase" feedback

Fast delivery, thanks