Ho provato a chiedere assistenza per un VHF SIMRAD, HO DOVUTO ASPETTARE 15 giorni prima di ricevere una risposta sebbene abbia sollecitato almeno 5/6 volte telefonicamente, e chiaramente mi è stat... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The NS EVO2... Do you know Simrad wilfully and knowingly continued to sell these units well after they started receiving complaints about the touch screen? No, neither did we until the fault appeared... Se mer
Replaced Older Garmin with Simrad GO7... Unit works but not as user friendly as Garmin. Also No Tech support phone number... Necessary Operator Manual is on-line only...no paper copy. Who carri... Se mer
Företaget har svarat
Purchasing through the website is easy and very effective. Simrad should get 5 stars for that. Unfortunately tech support is hard to reach, and although they are very kind and serious, don’t expect a... Se mer
Företagsinformation
Informationen kommer från olika externa källor
Out on the water, the gear you run could make all the difference between uncertainty and confidence. With our strong commitments to quality and reliability, as evidenced by our broad portfolio of industry awards, Simrad will get you there like no one else. In addition to delivering equipment you can rely on, we’re also committed to delivering the most forward-thinking and practically-designed equipment on the market. Today we offer a range of sophisticated auto steering, navigation and safety products for vessels of all sizes, from small vessels on inland waterways to larger coastal commercial and passenger craft.
Kontaktuppgifter
2,0
Dålig
348 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har inte besvarat negativa omdömen
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från Simrad Yachting
Thanks for the positive review, Aaron! We're so glad to hear that you had a positive experience.
I was very impressed with my experience…
I was very impressed with my experience on the Simrad Yachting site. The products were listed in a logical fashion and easily understandable. The cart & checkout was simple and effective. I received my order in much less time than I expected. The order was complete, well packaged and exactly what I ordered.
Overall, a great experience and I will oder from them again!
24 maj 2022
Svar från Simrad Yachting
Thank you so much for the huge compliment, Ken! We truly appreciate your kind words and we certainly appreciate your business. Thank you!!
Support is very frustrating!
Support is very frustrating, customer service doesn’t seem to be a priority!
23 maj 2022
Svar från Simrad Yachting
Hi, Ron. We're so sorry to hear that you had a negative experience. Our customers important to us and we want you to feel appreciated. We're sending you an email right now to offer further assistance.
I have sent 5 emails to request an RMA…
I have sent 5 emails to request an RMA for a product I purchased and need to return. I have not received a response and have been unable to contact anyone at simrad to provide a solution.
19 maj 2022
Svar från Simrad Yachting
Hi, Gabriel. We're so sorry for the delay. We've escalated to management to get this resolved immediately. You will hear from us soon.
Have always been very happy with Simrad…
Have always been very happy with Simrad products and service!
18 maj 2022
Svar från Simrad Yachting
Thanks for the kind words! We truly appreciate you!
The product was just as described.
The product was just as described. The order process was quick and easy and the shipping was incredibly fast. All in all a 5 star experience
17 maj 2022
Svar från Simrad Yachting
That's wonderful to hear, Thomas! Thank you so much for doing business with us, we appreciate you!
Great delivery time.
11 maj 2022
Svar från Simrad Yachting
Thanks for lettings us know, Greg!! That's great to hear!
Svar från Simrad Yachting
That's great to hear, Gerald! We're so glad you received it quickly!
The stuff came accurately and quickly
The stuff came accurately and quickly. I was unable to order a whole new set of three is20 suncovers as the site would not accept any other quantity than one. Why not sell three in the same box?
6 maj 2022
Svar från Simrad Yachting
Hi, Timothy. Thanks for bringing it to our attention. We will ask the web team to see if this can be fixed. We do see what you're talking about, it will not let you choose anything but 1. We will work to correct this. Thanks again!
Svar från Simrad Yachting
Thanks, Martin! We appreciate your positive review!
Very friendly and educated in all…
Very friendly and educated in all aspects of there equipment. Very happy with tech support and service. Received equipment very fast and worked as should.
4 maj 2022
Svar från Simrad Yachting
Thanks for the huge compliment, Stephen! We truly appreciate you.
I ordered a gimbal bracket for a cruise…
I ordered a gimbal bracket for a cruise 9 fish finder and got a gimbal bracket for a cruise 7. it is no good for me I need it for a cruise 9. I've tried contacting you thru your web site 3 TIMES but nobody responds. still trying to figure out how to get the right one. 111 After they answered the review got 1 email from them answered there question the same day witch they already had then NO more replies. NO phone # to call them. still can't use fish finder. there customer service is VERY BAD
3 maj 2022
Svar från Simrad Yachting
Hi, Donald. We're so sorry for the delay. We see someone responded today, they just need you to send your order number. Please send that to them and we will escalate this case to ensure it gets resolved.
Svar från Simrad Yachting
Hi, Bryan. Thanks for your feedback! We always welcome suggestions and requests. We want our website to be quick and easy for customers to use. We will forward your feedback on to see if we can add more photos to products on the website.
no product delivered.
no product delivered.
no email saying it was shipped
is it shipped?
you guys are the worse...
25 april 2022
Svar från Simrad Yachting
We're so sorry for the delay, Allen. We show that the item has been reserved and is ready for shipping. You should receive your shipping confirmation within 24 hours. If you do not, please email me directly at service.marketing@navico.com and I will make sure you get your item. Again, our apologies for the delay and for the lack of communication.
I ordered the newer NSX 12” unit and…
I ordered the newer NSX 12” unit and was shipped the older XSE 12” unit. Tried to reach out to Navico and was told they are only taking email inquiries. Very poor customer service response and no one has reached out to me after 2 weeks to resolve my issue. I will never buy Simrad again after this incident. I have resorted to filing a claim thru my Credit Card company since I cannot get any help from Navico.
16 april 2022
Svar från Simrad Yachting
We're so sorry for the error, Charles. I do see that our orders team did reach out yesterday and you had requested to do a return. The situation has be escalated and this will be resolved as you wish. Our apologies for the issues.
Excellent service
Excellent service. Excellent quality. Part came on time. Was exactly what we ordered and were needing to repair damage on the boat.
15 april 2022
Svar från Simrad Yachting
Thanks for the compliment, Dana! We appreciate you!
I’ve been trying to get in contact with…
I’ve been trying to get in contact with customer service regarding shipping of my items and no response to emails and no contact number to reach an actual person horrible .
13 april 2022
Svar från Simrad Yachting
We're so sorry for the delay, Harrison. We see your order shipped out yesterday, via FedEx. You should receive it today before 8PM.
Great Service
I received my transducer in record time and very easy to order right off the website. Their e-commerce did not take my debit card but did take my credit card. Not a big deal, and it was probably my small town bank to blame.
I would do business with Simrad again when I need parts.
12 april 2022
Svar från Simrad Yachting
That's great to hear, Kevin! Thank you so much for doing business with us. We appreciate you!
Item ordered was not the item shipped
Item ordered was not the item shipped. Nobody can process a refund /RMA via phone. Web orders require email to be sent to the order department and nobody replies to the emails. Simrad retains the right to substitute items at will. Buyers beware!
4 april 2022
Svar från Simrad Yachting
We're so sorry you received the wrong item, Chris. We have escalated this to our orders team to ensure you get an RMA to return the item or get it replaced if you choose. You will be hearing from us soon. Our apologies.
Customer service really was awesome
Customer service really was awesome. It was frustrating trying to figure out what systems would work together with simrad and lowrance but they were great and figured it out. Thank you so much.
1 april 2022
Svar från Simrad Yachting
Thanks for the compliment, Chris! We appreciate your kind words.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.