Simrad Yachting Omdömen 

I purchased two units from you, both need an update. I am now required to purchase a cable to connect to my laptop which cost over $169. The tech was no help, West Marine (tech referred) can't do a thing. I asked if it is safe without the update on two occasions, no response back.

Product is exactly what was ordered, new in the box, no issues there.
Terrible communications from the company as in almost non existent. Immediately after placing an order, I realized I ordered the wrong thing. AN email was sent within 10 minutes of placing the order, requesting the order be canceled. NO reply, none. 4 days after receiving the product, I get an email- "We're sorry, the item was already sent and cannot be canceled" I was asked if I'd like to initiate a return. I responded yes, and that I knew I would have to pay return shipping. That has been over 2 more weeks and ZERO response. Again. nothing wrong with product, but his company has ZERO customer service. I guess I will try and sell it myself. If Simrad steps up and responds, I'll be glad to update this review if possible.
EDIT: Amazing, leave a less than stellar review and an RMA email shows up in my inbox within in hours
Updated to 3 stars
Thanks
Edit #2 Updated to 4 stars, product shipped back this AM 3/22/22. I'm hoping this was just some kind of fluke. I will be needing other things in the future and would like to feel better about ordering again.

The interaction and service has always been outstanding. Their technical support has always went out of their way to assist me on my problem.

Thanks to All
Dave

Placed my order on 2/23 and it's now 3/10. They keep pestering me to rate their service and voice my opinion, but they can't seem to find the time to answer my emails and tell me the status of my order (B000610617).

So ... yeah. You wanted a review right now - you got it.

They had the product, good price, fast delivery....

I ordered a heading sensor on Friday and it arrived on Sunday with no extra charges for expedited shipping. I was pleasantly surprised.

Hi after nearly a year of waiting and handling over the best part of 12k on simrad electronics I'm still waiting a 3d module VHF n ais radio. I was told June , September , December then march now it's may a absolute atrocious experience with a company I've used on my boats before . Rest assured I will not use or recommend this brand again my vessel hasn't had any electronic equipment since last may thanks simrad !!

Easy to navigate website. Fast shipping

Great service, great products!

Shipping was good part was what I ordered great overall setvice

I ordered a power jack so I could run my new Simrad NSS9 evo3s at home with a Lowrance stepdown transformer cigarette attachment at home.

They were prompt filling the order as promised and the solution works great!

The product I ordered is not the correct item (there was no indication of this on the website) and apparently, the item I need is not available to purchase through the Simrad website. I've called all dealers within 100 miles and no one has this product.

The 'return' link in the order confirmation email goes to a broken page. I've called the customer support number only to get a recording to send an email. I've emailed and have yet to receive a response. So now I have a product I cannot use, cannot return, and cannot get my money back for because there is no response from Simrad. Very disappointed.

I damaged my new transducer so ordered one on line from you, great service.

I put a new transducer on my boat that was supposed to work but didn't. I called Simrad since that was the maker of my touch screen and they told me exactly which one I needed to buy for the unit to work. I just installed it and hope all works well. They were very friendly and helpful when I called in to them. Will continue to use their products.

FedEx lost my package

a boat dealer has had my boat since november 2021 due to a simrad go12 xse problem. they say that they are waiting on a replacement unit which is under warranty. The blame is on Simrad for not producing the replacement unit. I want to know if Simrad has delays this extensive for replacement units?