Simrad Yachting Omdömen 347

I am posting this publicly because private communication has led nowhere.
My GO9 failed after just one year. Now my HALO 3 Plus radar a premium system in the $10,000 range has stopped working after only 340 operating hours. That’s barely two weeks of continuous runtime. 340 hours for a important safety equippment. After I filed a complaint, a Simrad service representative contacted me and requested detailed testing and a full diagnostic report. I completed all requested procedures and submitted everything on February 9th same day when he asked for.
Since then: no response.
I have sent two follow-up emails. No acknowledgement. No update. No explanation.
At this price level, customers are not just paying for hardware, they are paying for reliability, safety, and professional after-sales support. Marine electronics are mission-critical equipment, not consumer gadgets.
If premium pricing is justified by “professional-grade performance,” then customer support must meet the same standard. My System: Simrad Evo 3S Simrad S5100
I am still waiting for a response from Simrad / Navico and expect this issue to be addressed promptly.

2 x 19” Simrad screens faulty at €5000 euro each with light use and i am told you cant buy simrad spare parts i think that is so poor €10 in the bin numerous e mails no help offered

Have been using a Simrad navigation suite professionally for a number of years. Both radar and ECDIS are appalling to use - not user friendly and extremely complicated. Also unreliable in terms of detection and position fixing. The only thing the ECDIS does effectively is makes continuous loud alarms for everything and nothing.

Without a doubt, the most un user-friendly device in the world can’t get it out of demo service instruction manual is horrific. Nobody answers customer service.

I would give a big, fat zero if I could. Horrible customer service!!!!!! Simrad is new to us and just have a few questions. First time calling in we waited two hours. This time calling in, we are still on hold and it’s been close to 2 hours again. This is a joke!!!! Looks like we will be spending some money and replacing them with Garmin. We are wasting a beautiful day waiting for them to answer!!!

customer support is very bad.
just as good as having none.
will never buy again

Purchased a Go9 in June of 2022 which had a 2 year warantee and it lasted 7 hours then refused to power up. After several weeks, Simrad replaced this unit with a new Go9 in time for the 2023 new england boating season. This unit failed after 15 hours - same problem, refused to power up. They are now sending me a 3rd Go9 with a reminder my warrentee expires in June of 2024. About the time I will probably launch the boat. My other boat has a 3 year old Furuno at the upper helm and a 15 year old Garmin at the lower helm both still working perfectly. It doesn't seem Simrad builds with simular quality these days. Initial customer service seems to be based offshore as well.

App does not work. No weather data, downloaded maps do not zoom in to show detail. Customer service is useless, 1.5 hrs on hold only to be told specialists are in Europe and they are closed. Do not buy Simrad app premium.

Wow
What a service . I bought a Mfd just before lockdown then never fitted it and put it in a cupboard .recently got it out to install in the boat but unfortunately the software needed updating and the chart code wouldn’t load. Knowing the warranty had expired I contacted simrad who happily took the unit back updated the software and checked the maps were now loading correctly . They then returned the unit back to me at no cost to me .I sent it Monday and had it back by Wednesday I offered to pay even if it was just for the postage but they were adamant there was no charge .
I couldn’t be happier with this sort of service so a big thank you to Simrad.

The NS EVO2... Do you know Simrad wilfully and knowingly continued to sell these units well after they started receiving complaints about the touch screen? No, neither did we until the fault appeared after the warranty period expired. Their offer when we did a 'please explain' was a " remanufactured" unit (2nd hand rebuilt) with no warranty and half price. Found proof that they knew the screens fail at leased a year before we bought ours. How can you trust an organisation that considers that acceptable business practice? The transducer also has started to deliminate! Doesnt end there. The IS20 anemometer display could never be calibrated with the EVO2. Wind direction always off. Simrad? NEVER AGAIN.

I upgraded to the 3S shortly after this version hit the market. Big mistake! I called Simrad every week, multiple times a week, for about three months. They don't answer or call back when they say they are going to. The equipment will not update and I constantly get a message stating I need to update. With guidance from Simrad, I have reset my system multiple times and still without resolve. If I didn't have about 15K into the system, I would gladly change it out for Garmin. I will never buy Simrad again. They have horrible customer service, they are dishonest and will say anything to get a customer off the phone.

this is a terrible company

they have no customer service and they sell complex products

try speaking to someone..I dare you

they bait you on the phone and then hang up...or pass you to another

I spent 2.5 hrs yesterday on the phone and never got a chance to speak to anyone who could help

not my first expereince with this attitude from them either

Zero help supporting their products. You Tube does not cut it either

Buyer beware

I had lot of SIMRAD equipment during 7 years : 2 NSS 12 EVO 2 + GPS + RPU160 + RADAR 4G, Stucture scan, and everything else...
I changed 2 times the NSS + 1 time GPS (under waranty), and finally after 4 years more the 2 ploters NNS 12 where not working anymore (screen dead). I changed the RPU160 after 6 years (totally rusty), and the same for radar 4G and Stucture scan and few other things.
I wrote them : impossible to repair radar and the two NSS 12 ! Just change them (without warranty of course !). No repair service !
Only the IS screen worked (basic informations) and the auto pilot computer after 7 years. Total fail for 20000€ investment ! Never more SIMRAD !

Simrad used to make great products. Last year we rigged out a 150 ft boat. We wanted Furuno but due to back orders we were forced to go with Simrad. As the capt I figured why not, I'd used them on some smaller vessels and had reasonable success. 100k later we couldn't be more disappointed. We have returned the Sat compass, 3 MF display, and the processor 3 times. The customer service sucks as well. Call NAVICO and wait on hold all day- I'm not embellishing either. I write this while on hold. I was caller 2 at 755am. At noon I'm caller 1. spoke to one guy briefly at 1240 and got disconnected at 1410. All this because you are making crap... Run away from SIMRAD- they have gone to crap since being bought out. Stick with Garmin or Furuno.

No response at all from support department via Simrad-homepage.
No real contact addresses available on homepage.
Thus there are no possibilities of getting any support.
Won t buy anything from Simrad again.

After spending over FOUR HOURS on hold with Simrad Tech Support, I still haven't been able to reach a warm body with any knowledge about how to resolve a simple issue with my brand new NSX 9. I have rarely witnessed worse customer service from a company with which I spent thousands of dollars. If you DO decide to buy a Simrad unit for your boat, DO NOT consider an NSX model. Evidently almost nobody in the company knows anything about them and they are anything but user friendly.

TP22 Tillerpilot. This item let us down half way between Azores and France (it probably took in some water) causing some frustration. This frustration disappeared when the Simrad team inspected the item and replaced without fuss.

New Zealand. Cruise keeps doing start sequence for 15-20min before it decides to run right.Navico Auck says there is no fault
So I don't turn off now

Would give zero if I could finally gave up on hold after 3 1/2 hours what kind of company thinks a person will wait longer than three hours and just buy another product from a different company that actually answers the phone. They are horrible. Try spending a nickel on hiring a few more people

Good prices, quick shipping!