Simrad Yachting Omdömen 

Never received the product that I ordered

Very mixed review. Major frustration fighting with the automated system. Very hard to get to a live person. After great effort I finally got someone. One tech really seemed to know what he was talking about and was quite helpful. One tech gave me what turned out to be wrong information. An information specialist I talked to really didn't know much of anything. I ordered two parts and one was the wrong one. I have $8,000+ of new Simrad sonar and now I am worried about how hard it is going to be to get support.

Shipping was fast and part was exactly what I needed.
A little pricey after already spending several thousand dolllars on the Simrad unit itself but the cables seemed of good quality.

They have the absolute worse customer support of just about any company, and certainly any marine company I have ever come across. Their equipment is very ‘fussy’ and they offer no help - even to equipment that is under warranty, I would avoid them at all costs

Got exactly what ordered. Received quicker than expected!

Simrad was great to work with in an effort to repair/replace my halo20+ radar that went out just outside of the warranty period.

Thousands of dollars down in the drink, for the lack of replacement tri-cable for their weather radar interface. Spent hours on the phone, gave serial numbers, I now think they were just full of sh*# and my nss evo2 is garbage. All because current cable has damage. Hours with tech support, escalated and told I need to buy new system for wm-4 equipment according to Supervisor! Nope, I will choose another brand as this not supporting replacement parts is a terrible excuse for customer service, sharing with marina accounts.
One generation later product and no support? WEAK

Spent $3,000+ , now wm3 obsolete for lack of replacement cable on the nss9 evo2 and wm3 Sirius weather equipment and it is now no longer usable for the lack of their trip splitter cable, as current cable damaged. Spent hours on the phone with tech support, Jay tried to help, case escalated only to be told I need to replace my whole system for wm4 equipment according to Supervisor! This is a life safety issue as I deliver products to marinas throughout the Bahamas. Supervisor Response, buy new package to get wm4 weather radar. As a former Product Manager how do you not support replacement parts? Poor excuse for support of your products, will broadcast across social media and my marina accounts.
Very sad, no reason for no replacement parts for immediate prior gen product.

After a short delay, I was contacted by customer support and they helped with my return

Service was very helpful and provided several options to choose from.

Fast shipping, fair price

The worst in customer service I’ve spent over $5000 over the last 2 years on Simrad equipment and the units never worked right you can’t speak to tech support after 4:00 pm well I work till 4:30 so that makes it difficult and when you do talk to them the do not know their own equipment and put you on hold several times after 3 1/2 hrs on the phone and then they transfer you to level 2 support they can only tell you that the Ethernet port is bad REALLY?!?!? The units are only 2 years old and oh by the way the warranty is only 2 years!!’ that’s your answer after almost 5 hrs on the phone what a waste of money and time then they tell me well you have 2 units that should be ok WHAT?!?!?

I sent email to confirm availability and got a quick response. Ordered the part and it came vary fast. Thanks!

What a great and easy transaction. Everything arrived when stated and was easy to install and configure. One of the many reasons I left another brand completely

Great tech support on GO9XSE. They will take there time to fix the issue or send back in under warranty. If you have the unit Registered. It’s easy

Over-the-top customer service. Great experience.

I needed an RF 25 N, rudder reference. I ordered it from a local source, but they couldn't, didn't provide the part or any information. I got tired of waiting and went on line. Simrad said it was in stock. I was skeptical, but ordered anyway. Then I sent an email saying that It is supposed to be in stock. If not cancel. They responded immediatly it shipped. I received it the next day. I couldn't be happier.

I’m very satisfied with the Simrad GO9, useful, practical and accurate

Got a replacement cover for a GO XSE. It was the most confusing and confounded experience you will ever endure. Nothing is straight forward. They don't explain you have to know screen size and mounting before selecting the cover. Much like other reviews it was not a good experience. The cover I got is a sloppy fit but most lively because it is not exactly correct. Seems to me when you sell a product the SPECIFIC manual should come with it not some catch all booklet. For a name like Simrad I think they can do better....