Simrad Yachting Omdömen 

Simrad's customer service is abysmal. I purchased a NSS 12 EVO3, and one of the half-dollar-sized plastic pieces on the inside of the mounting bracket was not glued on when the unit was unpacked, and unfortunately the packing material was thrown out before this was noticed. So, a couple weeks later, the missing piece was noticed, and I called customer service. While the customer service representative was very polite and professional, it took almost 40 minutes to resolve the issue, which included two long (approx. 5-10 minutes) periods on hold. Initially, and after about 30 minutes, the customer service solution was for a courier to pick up the bracket, and then when the defective bracket was examined in California I would be sent a new bracket. I objected, because it is absurd and a waste of my time to wait around for a courier. I suggested Simrad send me a mailing label, which I could print and then send the bracket. After another period on hold, I was told the plan now was to send me an email, and I would reply with my mailing address and photos of the defective bracket--at which point I could then be sent a new bracket. This entire episode illustrates two ways in which Simrad failed. First, the way in which the mounting bracket is engineered is exceedingly poor. I was told by the dealer from whom I purchased the unit that my problem is unfortunately all too common, and one or both of the plastic pieces become unglued and fall off. For the amount of money I paid for the unit (over $2,000 with tax), it is absurd that Simrad has such a flimsy mounting system that is apparently known to fail. Second, it became clear Simrad did not have a standardized process for dealing with my problem. Instead of sending me a cheap plastic part, Simrad's only solution was to send me an entirely new bracket, which is much more expensive and expensive to ship. Also, the initial plan of collecting the defective bracket by courier was also unnecessarily expensive and a waste of resources. I'll conclude by reiterating that the customer service representative with whom I dealt was very polite and professional, but it was clear his hands were tied by organizational, or lack thereof, issues beyond his control.

Simrad cruise 7 arrived 2 days after I placed the order. Well boxed and in good condition. Nice simple unit, easy install. Bright screen and user friendly controls. No nmea or radar inputs but why have those options if you’re not going to use them, which the majority of recreational boaters won’t. GPS works well and the pre loaded c maps offer decent charts and shows the depth as well. Hard to beat the price too.

No one knew anything about the fish finders or raider

Fast shipping and the fluid level sensor seems to work as described

been trying for 4 years to get my down scan,side scan to work and after
numerous calls it is still not working

Overall the purchase experience was very good and the product appears to be as advertised. I say appears because I have not used it yet. I called to enquire about what was loaded on the device (Cruise 9) before I purchased and was really not given an answer other than you got to use it to see if it covers my area. That response as a bit of a surprised.

The antenna is late it should have been delivered friday via Fedx. Fedx delivery manager has it in transit but no new delivery date.

I ordered the incorrect transducer and I’ve made 5 attempts to reach you to resolve. It’s been 3 weeks and no response. Doesn’t seem like you have a customer service department.

Better by far to come straight to you than the open internet marketplace. ...and cheaper.

Great product. Easy to install.

Beyond horrible. Called 4 times today for support. Offshore phone agents that put my on hold constantly. Then transferred to next level, sat on hold for 1 hour, 15 minutes and the entire time, the message states I am number 1 in queue. Anyway, not an isolated incident. Have been calling Simrad for years and it's always like this. How can they expect people to pay the price they charge for their products and not offer excellent suppport?

It would be nice if the sonar "pause" feature could be turned on and off from the primary screen. In addition, the step to turn this feature off should be described in the on line users manual.

I did the work installing the equipment.The template should be made of a harder substance than thin paper.Other than that everything is working good as far as installation goes.Still working with the installation

To start, i paid extra for expedited delivery. It said 1 to 2 business days. Its been 5 business days and it is still at least 2 days away. On top of this, the price changes to 100 dollars cheaper in just 12 hours. Since it didnt show in 2 business days. I dont need this item any longer. It was to be used in a trip that disnt happen due to no delivery of navigation tool.

At first I had a problem ordering from your site. Every time I placed the order it always put in the wrong item. I emailed the company. They got backed to me within a couple days and said the problem would be fixed within 48 hours It was and I was able to order the correct item without issues.

I literally ordered a unit from the Simrad outlet site. The transducer quit working not too long after, well Simrad customer service/warranty department couldn't help at all. Even after sending my receipt I still didn't get help. If it wasn't new and I had not already made a custom mount/drilled holes I would have ripped it off and threw it away. However being that it is new and I made a custom mount. I replaced the transducer myself. I don't mind paying more but paying more because of poor customer service kinda sucks. I can't even say another product would would better but I know I'd try another company just based on my experience alone. However I doubt this will be read and im only one customer... I'm a grain of sand on a beach. Either way at least now I know where the bottom is.

HAVE ALWAYS HAD GOOD EXPERIENCE WITH SIMRAD. BUT STILL HAVE NOT RECEIVED MY ORDER. ACCORDING TO TRACKING INFO WAS SHIPPED 9 DAYS AGO. THAT SAID I AM LOYAL TO SIMRAD QUALITY.