Item took 1 month to arrive. After 3 weeks I emailed and while one girl was lovely and very helpful, another was rude and condescending. Turns out they had to reship the item anyway.
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Really wanted to like this company but the fabric is extremely thin, even worse than shein. I thought they were a small business with thoughtful design practises but clearly not. I returned a pair... Se mer
Sizing is terrible, I ordered a size L, and it wouldn’t even button up over my chest, I have D cups and I’m a size 12-14, so you’d think the largest size the store offers would fit me, but apparently... Se mer
J’ai commandé le pantalon Evelyin taille to fit et c’est réellement mon pantalon préféré, je vais le commander en noir bientôt. Très belle qualité et magnifique coupe qui met vraiment en valeur. J’ai... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Australian online fashion brand
Kontaktuppgifter
2,4
Dålig
65 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har inte besvarat negativa omdömen
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
is very scratchy and just overall…
is very scratchy and just overall disappointed with the quality
16 september 2022
It hasn’t arrived
On july 30th I ordered the package. It said that with 15 max. it would arrive. We are on august 17 and it hasn’t. I tried to track the package, it says that is delicered since the 12th of this month. ( It isn’t true). I Don’t know if I should wait more or who and how contact someone the find a solution.
Pd: I checked the address and it was correct…
17 augusti 2022
Svar från Simplecoolgirl
Hi Xenia,
It seems that your order has already been delivered, and you've even initiated a return with us. We apologize for any inconvenience caused by the shipping delay, which was beyond our control. We appreciate your understanding.
Great Quality
I’m very happy with my purchase. I was a bit skeptical as to how it was going to feel but it feels great. Not cheap at all. Always get compliments on my sweater and it’s so soft.:)
17 augusti 2022
Svar från Simplecoolgirl
Hi girl! We really appreciate your support here; this means a lot for our store. Big love XX
Svar från Simplecoolgirl
Hi girl! We really appreciate your support here; this means a lot for our store. Big love XX
Quality is very poor
Quality is very poor, even for that price. Wearable but you can see the seem fold out in the split so have had to alter it slightly so this doesn’t happen,
23 maj 2022
Svar från Simplecoolgirl
Hi，
We are sorry to hear that the item is not what you expected. We understand different customers have different expectation to the product, and we appreciate your opinion.
Love,
Simplecoolgirl
Svar från Simplecoolgirl
Hi girl! We really appreciate your support here; this means a lot for our store. Big love XX
So cute
This dress is so cute. I got a size Medium and it was a little bit snug on me but it still fit. (For reference I’m 5’4, 145 pounds)
17 maj 2022
Svar från Simplecoolgirl
Hi girl! We really appreciate your support here; this means a lot for our store. Big love XX
i waited around 4 weeks and it said it…
i waited around 4 weeks and it said it was marked as delivered but never came
5 maj 2022
Omdöme utan inbjudan
Svar från Simplecoolgirl
Hi Sadie!
It seems like the reason that why your parcel is delivered and you haven't received is because you haven't collected your parcel for a month so the delivery courier returned it back to sender. You can track the detail of your parcel through this link:https://auspost.com.au/mypost/track/#/details/33G77530975701000935007
In this situation, we suggest you to contact AUSPOST to ask where they deliver your parcel.
Arrived when expected and the material…
Arrived when expected and the material is good but i didn’t realise both layers are separate and are both mesh as i expected only the green patterned layer to be mesh. Otherwise good quality but can be see through due to the mesh qualities
4 maj 2022
Svar från Simplecoolgirl
Hi girl! We really appreciate your support here; this means a lot for our store. Big love XX
One of my items was missing
One of my items was missing! I ordered over a month ago and have contacted the seller and still haven't received a response. Worst customer service.
27 april 2022
Svar från Simplecoolgirl
Hi Ebony,
It seems that your order has been delivered into two different package. We apologize for any inconvenience caused by shipping your order into a separate package. We appreciate your understanding.
I still haven’t received my products…
I still haven’t received my products and would like a refund
23 april 2022
Svar från Simplecoolgirl
Hi Jayden,
It seems that your order has already been delivered, and you've even initiated a return with us. We apologize for any inconvenience caused by the shipping delay, which was beyond our control. We appreciate your understanding.
I still haven’t received my order
19 april 2022
Svar från Simplecoolgirl
Hi Makayla,
It seems that your order has already been delivered, and you've even initiated a return with us, and received your refund. We apologize for any inconvenience caused by the shipping delay, and this was beyond our control. We appreciate your understanding.
Good company
Thought it was an Aussie company and that it would ship from Australia but it shipped from China so took a bit longer then I thought but I'm still happy over all!
15 mars 2022
Svar från Simplecoolgirl
Hi girl! We really appreciate your support here; this means a lot for our store. Big love XX
they literally sent my package to the…
they literally sent my package to the wrong country (and it also took over a month)
14 mars 2022
My package still hasn’t come
literally still haven’t got my package but it keeps telling me i need to give them a review. I ordered it on the 11th of February and now it’s March the 4th so don’t know what’s up with that.
3 mars 2022
Svar från Simplecoolgirl
Hi Sarah! We are so sorry about the delay. Your order has already arrived in New Zealand which can be tracked with this tracking number 4PX3000007944144CN through aftership. Some items in your order is back-order items which might take bit longer and your parcel has also come with a gift to make this delay up. We appreciate your patience.
Would recommend!
I ordered shoes from this site, and though they took a little while they were prefect! Good quality and great price! customer service was fantastic as well!
9 februari 2022
The Power Boots I’ve Been Searching For
These boots are even better than what I was expecting! I was worried about the sizing as it changes with every store, but these fit beautifully and are surprisingly comfortable. Ideal for world-domination and man-slaying.
16 januari 2022
Svar från Simplecoolgirl
Hi Reyne! Thank you for your review! To show our appreciation, here is your unique 20% off discount code for your next purchase:VRX8R15BJ62H
Excellent customer service!
Fast delivery, good quality and really great customer service.
I had to return due to a sizing issue and the process ran incredibly smoothly!
Definitely shopping here again!
6 januari 2022
I still have not received my order and…
I still have not received my order and it has been 4 weeks.
24 december 2021
Svar från Simplecoolgirl
Hi Michelle! Your order will be delivered by tomorrow. We are sorry for the delay. Your tracking number for USPS is 420760349361210914550001489666. Delay can be happened sometimes during the Black Friday period. We appreciate your patience and sorry for the inconveniece.
Svar från Simplecoolgirl
Thank you Tammy for your support and your reviews xx! We will try our best in the future to provide you better items and service. xx
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