I hate how overdramatic their delivery reminders are - you miss one call you get bombarded from all angles - voice mail, text and email saying you are going to miss your next delivery. Schedule befo... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Visited today by Dario. Excellent discussion and thorough explanation on all aspects of the training for my biologics. His professionalism shone through, he was polite and patient. I was very apprehen... Se mer
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Today I started a new course of treatment. It was a device I had never seen or used before. Dario made me feel at ease straight away. Took his time, explained everything. Answered all my questions... Se mer
My sons nurse Jaime has been an asset to our family as a whole.She has shown nothing only kindness and understanding throughout her time as our nurse and we are very lucky to have her .My son struggle... Se mer
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Företagsinformation
Skrivet av företaget
Sciensus is a proven life sciences solutions partner with more than 30 years’ experience in navigating and unlocking the complex European healthcare ecosystem. We have an ambitious new vision – to become the global leader in helping each and every patient make the most of their medicine. To make it happen, we’re using knowledge and insights developed over nearly three decades of patient care – as well as cutting-edge research that gives us unparalleled learnings from millions of patient touch points. Together, those strengths mean we can focus every service, intervention and innovation we offer on the unique and individual needs of patients, giving people greater knowledge, choice and convenience than ever before. We can use intuitive technology to put the practical, emotional and clinical support they need, right at their fingertips. And we can empower them to take control of their health, achieving better outcomes, long term.
Kontaktuppgifter
20 Eastbourne Terrace, Paddington, W2 6LG, London, Storbritannien
- 03331039499
- generalenquiries@sciensus.com
- sciensus.com
4,2
Bra
5 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
The nurse was very polite and happy
The service and the nurse who visited was happy and very polite and was in no rush am happy with the service
27 februari 2026
Svar från Sciensus
Hi Lesrma, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Clare
The nurses are very warm and friendly
The nurses are very warm, friendly and knowledgeable. It's always a pleasure to have them in my home.
3 mars 2026
Svar från Sciensus
Hi Liz, thank you for your feedback. We're pleased that you're happy with the service provided. We'd love to hear more about your experience, if you're interested in sharing, please may we ask that you email Marketing@sciensus.com thanks, Clare
The nurse who visited (Magda) was very…
The nurse who visited (Magda) was very professional, but friendly. Magda made sure I was aware of what was being done and why.
3 mars 2026
Svar från Sciensus
Hi Pauline, thank you for your feedback. We're pleased that you're happy with the service provided by Magda. We'd love to hear more about your experience, if you're interested in sharing, please may we ask that you email Marketing@sciensus.com thanks, Clare
feel harassed by them
4 mars 2026
Svar från Sciensus
Dear Tracy, we are sorry to hear that the service that you have received has not met your expectation but thank you for taking the time to feedback. We take all feedback seriously and use it to improve. If you would like us to look into your experience, please contact us at ptcomms@sciensus.com with your name, date of birth and postcode. Thank you again, Clare
Svar från Sciensus
Hi Mr Patel, thank you for your feedback. We're pleased that you're happy with the service provided. We'd love to hear more about your experience, if you're interested in sharing, please may we ask that you email Marketing@sciensus.com thanks, Clare
Svar från Sciensus
Hi Tracy, thank you for your feedback. We're pleased that you're happy with the service provided. We'd love to hear more about your experience, if you're interested in sharing, please may we ask that you email Marketing@sciensus.com thanks, Clare
Always courteous and accomodatung
3 mars 2026
Svar från Sciensus
Hi Margaret, thank you for your feedback. We're pleased that you're happy with the service provided. We'd love to hear more about your experience, if you're interested in sharing, please may we ask that you email Marketing@sciensus.com thanks, Clare
Always a great service
Always a great service. The customer services department is very good and helpful.
4 mars 2026
Svar från Sciensus
Hi Tina, thank you for your feedback. We're pleased that you're happy with the service provided. We'd love to hear more about your experience, if you're interested in sharing, please may we ask that you email Marketing@sciensus.com thanks, Clare
Like others I would give zero stars if…
Like others I would give zero stars if possible. The app is absolutely terrible as with the entire service, if you can call it that... They really shouldn't have NHS contracts that they cannot or will not fulfil. Absolutely appalling company!!!!!!
2 mars 2026
Omdöme utan inbjudan
Svar från Sciensus
Dear Paul, we are sorry to hear that your experience with our service has been disappointing. We understand how upsetting this can be, and we would very much like to listen and learn so we can put things right and improve our service.
If you’re able to, please contact us at ptcomms@sciensus.com with your name, date of birth and postcode, along with a brief description of what has gone wrong. If there are any issues that remain unresolved, we are keen to address these and support you as quickly as possible. Thank you, Clare
Rhoda Norrie was absolutely perfect put…
Rhoda Norrie was absolutely perfect put me to ease very quickly absolutely lovely lady explained everything to me and answered all my questions
2 mars 2026
Omdöme utan inbjudan
Svar från Sciensus
Hi Kirsty, thank you for your feedback. We're pleased that you're happy with the service provided. We'd love to hear more about your experience, if you're interested in sharing, please may we ask that you email Marketing@sciensus.com thanks, Clare
Typical Private Healthcare Company
I phoned Sciensus on 24/02/26 because the method of taking my medication has changed from a syringe to a pen. I've never used a pen before, so I called to ask them to send me a link to a training video so that I could familiarise myself with how to use the pen. I was told that someone would be contacting me, but today is 27/02/26 and I'm still waiting. I tried phoning again, but surprise, surprise... I can't get through on their call centre. I was going to give 1 star but I gave 2 because at least their delivery drivers are competent. This is just so typical of the kind of service provided by private healthcare companies.
27 februari 2026
Omdöme utan inbjudan
Svar från Sciensus
Dear Richard
Thank you for taking the time to share your experience. We’re very sorry to hear about the difficulties you faced following the change to your medication device. We understand that being given a new device without knowing when the appropriate training will take place can be worrying and frustrating. Guidance is essential to ensure patients feel confident and safe using their treatment, and we regret that this could not be arranged immediately when you contacted us.
We understand that training has now been booked for you, so that you will be able to take your dose at the appropriate time. If you have any concerns, please contact us at ptcomms@sciensus.com and our Patient Services Team will be delighted to assist you. Thank you again for your feedback, which is much appreciated. Thanks, Clare
Waiting for needles
Waiting for needles, said only can have them delivered on a Tuesday or a Friday as someone needs to be in to SIGN for them, rang to check as haven't had tracking through to be told that they send out royal mail 2nd class so won't be here, told them could be left with a neighbour, even though it has to be us who signs for it, basically no help whatsoever, will have yo go through this every single time we need more needles.
24 februari 2026
Omdöme utan inbjudan
Svar från Sciensus
Hi James, thank you for taking the time to share your feedback. We are genuinely sorry to hear that our service has not met your expectations, and we would like to rectify any issues that you are having. If you contact us at ptcomms@sciensus.com with your name, date of birth and postcode we will be able to help you. Supporting patients is extremely important to us, and as we use feedback to learn and improve, we need a few more details from you so that we can address any issues that you are having. Thank you, Clare
Svar från Sciensus
Dear Amanda, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Clare
The driver came on time yes
The driver came on time, kept me updated on he’s whereabouts.
Gave 4 stars because he didn’t explain about how to restore the medication. I could have been a new patient and left it on a table until I was ready to read the prescription detailing to keep in fridge once received
14 februari 2026
Svar från Sciensus
Dear Trina, thank you for taking the time to share your feedback with us. We’re grateful you brought this to our attention.
Deliveries that need to be refrigerated on receipt are clearly labelled, and our drivers are encouraged to remind patients of this at the time of delivery. We’re very sorry to hear that this reassurance wasn’t provided on this occasion. Please be assured that we’re looking into this to help ensure a better experience going forward.
If you’d like to discuss this further, please feel free to contact us at ptcomms@sciensus.com, and a member of our Patient Services team will be happy to help. Thank you again for letting us know about your experience. Thanks, Clare
Thank you so much Sarah and Bebe for a…
Thank you so much Sarah and Bebe for a fantastic introduction to my new journey. Your warmth, knowledge, professionalism and empathy really made this a positive experience. We appreciated your supportive approach and your genuine care and attention.
17 februari 2026
Omdöme utan inbjudan
Svar från Sciensus
Dear Sharon, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Clare
Delivered always
Did exactly what you should do. Delivered on time , prescription ordered in advance absolutely no problem at all
17 februari 2026
Svar från Sciensus
Hi tigerbolton, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Clare
It was delivered on time given
16 februari 2026
Svar från Sciensus
Hi Tuula, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Clare
excellent on time delivery
16 februari 2026
Svar från Sciensus
Hi William, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Clare
As always great staff
As always great staff, nothing is to much trouble for them. Of all the companies l deal with these are way ahead in empathy, expertise and everything else you need when you have a sick child. Love them.
12 februari 2026
Svar från Sciensus
Hi Terry, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Clare
Failed deliveries and little understanding of impact
First the good - when deliveries work as they should, the drivers are great and the tracking ability on the app is really helpful.
Now the bad - this morning a delivery failed because it had not been properly scheduled from Sciensus’ end, despite me having received confirmation of the delivery via email and it showing on my app until the early hours of today. It’s then taken me 30 minutes to sort out a redelivery via the chat option - something that would have taken less than 5 minutes if you could actually speak to someone.
This isn’t even remotely the first time I’ve had a problem with a delivery failing at the last minute. I am lucky enough to be able to work at the moment, but every non-delivery means having to make last minute changes to days at home to receive medication which impacts on colleagues and erodes my sense of control and independence.
The customer service reps are always apologetic but there seems to be a training issue if staff can’t schedule deliveries correctly.
Sciensus claim to have a 94% customer satisfaction rating but the questionnaires at the end of contact don’t give any scope for registering the issue being dealt with and you can’t go back to register dissatisfaction when you find out that the person you were speaking to hasn’t done their job.
The net result is that you’re left feeling that you’re dealing with a company that is very much run for their convenience with little understanding beyond hollow apologies for the impact their lack of care has on their users.
17 februari 2026
Omdöme utan inbjudan
Svar från Sciensus
Dear Alison, thank you very much for taking the time to share your experience with us. We truly value feedback, as it helps us understand where things have gone wrong and how we can do better.
We are very sorry that we were unable to complete your delivery as planned. We fully appreciate how upsetting and inconvenient this can be, particularly when you are relying on a delivery for your care.
If you are happy to do so, please contact us at ptcomms@sciensus.com with your name, date of birth and postcode, and we will look into this for you and explain what happened.
We are also sorry to hear that the Live Chat option did not meet your expectations. Please be assured that we do recognise the impact that failed deliveries have, and we are genuinely sorry that this has been your experience. Thank you again for bringing this to our attention. Thanks, Clare
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