I hate how overdramatic their delivery reminders are - you miss one call you get bombarded from all angles - voice mail, text and email saying you are going to miss your next delivery. Schedule befo... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Visited today by Dario. Excellent discussion and thorough explanation on all aspects of the training for my biologics. His professionalism shone through, he was polite and patient. I was very apprehen... Se mer
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Today I started a new course of treatment. It was a device I had never seen or used before. Dario made me feel at ease straight away. Took his time, explained everything. Answered all my questions... Se mer
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My sons nurse Jaime has been an asset to our family as a whole.She has shown nothing only kindness and understanding throughout her time as our nurse and we are very lucky to have her .My son struggle... Se mer
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Företagsinformation
Skrivet av företaget
Sciensus is a proven life sciences solutions partner with more than 30 years’ experience in navigating and unlocking the complex European healthcare ecosystem. We have an ambitious new vision – to become the global leader in helping each and every patient make the most of their medicine. To make it happen, we’re using knowledge and insights developed over nearly three decades of patient care – as well as cutting-edge research that gives us unparalleled learnings from millions of patient touch points. Together, those strengths mean we can focus every service, intervention and innovation we offer on the unique and individual needs of patients, giving people greater knowledge, choice and convenience than ever before. We can use intuitive technology to put the practical, emotional and clinical support they need, right at their fingertips. And we can empower them to take control of their health, achieving better outcomes, long term.
Kontaktuppgifter
20 Eastbourne Terrace, Paddington, W2 6LG, London, Storbritannien
- 03331039499
- generalenquiries@sciensus.com
- sciensus.com
4,2
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5 tn omdömen
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Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
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Excellent and reliable service
Excellent and reliable service. The couriers are always polite, professional and friendly. Also being kept fully informed via the tracking system is extremely helpful. Your excellent service is very much appreciated by me, thank you.
30 april 2026
Svar från Sciensus
This is wonderful to read, thank you. We’re pleased you’ve had a reliable service and felt well informed along the way. We’ll pass your kind comments on to the courier team. Cheers, Marie
It was good to know a delivery time and…
It was good to know a delivery time and they were right on time.
30 april 2026
Svar från Sciensus
Thank you for taking the time to leave a positive review. We’re glad the tracking updates have been so useful. Cheers, Marie
Svar från Sciensus
Thank you for your quick feedback. It’s good to know that the service has felt reliable and the website has been helpful. Cheers, Marie
Excellent
Always an excellent service. Fully informed all the way of delivery time and always delivered when promised.
28 april 2026
Svar från Sciensus
Thank you for your review. We’re really pleased to hear the tracking updates have helped you feel informed throughout. We appreciate you taking the time to share this. Cheers, Marie
Great communication prompt delivery…
Great communication prompt delivery drivers are always polite and helpful
29 april 2026
Svar från Sciensus
Thank you for taking the time to leave such a positive review. We’re glad the tracking updates have been useful and that our drivers have made a good impression. Your comments mean a lot to the team. Cheers, Marie
Shocking Delivery System!
First of all, I work. following initial delivery of my meds, and 3 nurse visits, which I had to take holiday from work.
In this day and age, with all logistic Technology, the delivery options for my meds are a complete Joke, even though I work part-time and able to accommodate from 1pm. Every interaction with this company, I've made everything perfectly transparent, concerning when I can accept a delivery at my address. I cannot offer an alternative address e.g., with a neighbour, because they work too! Not applicable to deliver to work also. last interaction with a customer service op, was totally unhelpful. cant deliver to local chemist, as they don't accommodate that anymore. When asked for a forwarding escalculation of a complaint, was asked "what do you want to complain about?" My previous service provider of medication, were the complete polar opposite! Its 2026, serious time for change from this company. don't know what this entails for my future med delivery, but my experience has been DIRE!
28 april 2026
Omdöme utan inbjudan
Svar från Sciensus
Dear Andy, We’re very sorry to hear that we have not been able to arrange a delivery option that works for you. We understand how frustrating this can be, and we’d really like the opportunity to help resolve this.
If you’re able to, please contact us at ptcomms@sciensus.com with your name, date of birth and postcode, along with a brief summary of the issue. One of the team will then be in touch to discuss the available options and see how we can best support you. Thank you, Marie
A Convenient Medicine Delivery Service
Sciensus is reliable, delivers medicines on time, and makes it easy to schedule or rearrange deliveries when needed. It makes managing my medication more stress-free and is convenient and dependable.
27 april 2026
Svar från Sciensus
Thank you for your kind feedback. We’re really pleased to hear that the service has been reliable and easy to use. Making medication delivery as simple and stress-free as possible is exactly what we aim for, so it’s great to know this is working well for you. Thank you for choosing Sciensus! Cheers, Marie
Very annoying clunky service
This is a very clunky system for managing prescriptions. I need medication delivered every 8 weeks.
As soon as I have received a delivery I started getting reminders both by email and texts about the next delivery to the pint I felt harassed. I asked to not receive these and then received a reminder by post!
Not receiving the reminders also disables the app from being updated with delivery times. Surely this could be rectified - I now have to telephone each time to find out my delivery time!!
22 april 2026
Omdöme utan inbjudan
Svar från Sciensus
Dear Joanna, Thank you for your feedback. We’re sorry you found the communications around your delivery frustrating. We understand repeated reminders across multiple channels can feel overwhelming. We understand our team have been able to update your preferences so this should be resolved in the future. Please do contact our team at ptcomms@sciensus.com if it isn't and we’ll continue to look into this. Thank you again for helping us improve our service, Marie
Had no reminders of the delivery today
Had no reminders of the delivery today. Nice driver but forcing people to use an app is not the way. I won't download it. Other similar companies don't use it. This is the third time I've been forced to use Sciensus, and they just do what suits them, and couldn't give a fig about patients.
21 april 2026
Omdöme utan inbjudan
Svar från Sciensus
Dear RC,
Thank you for taking the time to share your experience with us. We’re really sorry to hear that things haven’t gone as you would like.
We’d like to understand more so we can put this right and find another way to support you without the app. If you’re happy to do so, please contact us at ptcomms@sciensus.com with your name, date of birth and postcode, along with a brief summary of what has gone wrong. This will help us look into the matter fully and support you as quickly as possible.
Thank you again for getting in touch.
Kind regards
Clare
Delivery is a joke
Delivery is joke.they only delivering 3 days out of 7.and always in the morning when i am at work.i am rarely off on they days and tried to ask them if its possible to deliver my meds later in the day after i come home from work and been told they cannot give me specific time.always have to keep rescheduling delivery and missing my medication.many people depending on their meds and need to take them on schedule wich is difficult with this system.i changed my days off at work to be home on tuesday and my delivery didnt arrive anyway because they told me their car has broken down.been booked for 2 weeks.now i will most likely run out again because of them.what a joke of a company
14 april 2026
Omdöme utan inbjudan
Svar från Sciensus
Dear Peter,
Thank you for your feedback. We are sorry to hear about your experience and understand how upsetting and frustrating this must have been, especially when it affected access to your medication.
We are glad we were able to speak with you directly and get things resolved. Thank you for giving us the chance to put this right.
Marie
For some reason the app no longer works…
For some reason the app no longer works it keeps asking for my account email then sends a text to enter a four digit code to activate my account in the app. After phoning about this and spent hours trying to log in I have given up which is sad because when it was working it was great but now uninstalled not impressed with this at all
14 april 2026
Omdöme utan inbjudan
Svar från Sciensus
Dear Michael,
Thank you for sharing your feedback. We are sorry to hear about the problems you had accessing the app and understand how frustrating it must have been to spend so much time trying to log in.
We are glad we were able to make contact with you directly and resolve the issue. Thank you for giving us the opportunity to address your concerns.
Marie
VERY UNHAPPY CUSTOMER Contacted the company to request they…
Contacted the company to request they skip one month's delivery, as I had a large stock in my fridge and other injections I hold.
They then stopped delivery altogether.
I tried to get it reinstated but I was told I would have to arrange this through the hospital.
Eventually, I was able to do so.
I contacted Sciensus to inform them that my delivery address had changed.
This had not been recorded or passed to the driver.
I have now for the fourth time contacted them to change the address.
Expecting a delivery today. The driver arrived at the address I had told them was no longer available, and rang me to say he had arrived.
I told him it was no longer the delivery address, I was only up the road in the next village.
I gave him my postcode. He said it was in the opposite direction to his next drop off.
The Sat Nav would have told him I was a 4-minute drive from him. Yet he would still not deliver to me.
The delivery from this company in my experience is awful.
I am only hoping that when I next see my consultant I can request to collect it from the local hospital or a different delivery option.
27 mars 2026
Omdöme utan inbjudan
Svar från Sciensus
Dear Jane,
Thank you for taking the time to share your experience with us. We are genuinely sorry to hear that things haven’t gone as they should with your deliveries. We understand that the address should now have been updated on the account for future deliveries. But please do contact us at ptcomms@sciensus.com with your name, date of birth and postcode, if there is anything else we can support you with. Thank you, Marie
This company is amazing
This company is amazing, everything they say they will do, they deliver! I've received nothing but excellent service from medical advice, follow up nurse calls & delivery. I've just received my latest medical supply from a great guy called Michael (Rogers?) from the Plymouth branch right on time I was told it would be delivered.
26 mars 2026
Omdöme utan inbjudan
Svar från Sciensus
Thank you so much for taking the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Clare
Terrible Service
Terrible customer, never listen, totally incompetent.
25 mars 2026
Omdöme utan inbjudan
Svar från Sciensus
Dear Gareth,
Thank you for taking the time to share your experience with us. We’re really sorry to hear that things haven’t gone as they should, and we’d like to understand more so we can put this right.
If you’re happy to do so, please contact us at ptcomms@sciensus.com with your name, date of birth and postcode, along with a brief summary of what has gone wrong. This will help us look into the matter fully and support you as quickly as possible.
Thank you again for getting in touch.
Kind regards
Clare
A company that cannot deliver essential medication
My husband has had nothing but trouble over the last 8 months with delivery of his cancer tablets. He has put a formal complaint in and was assured future deliveries would not be affected. Have they listen, no. Latest delivery has been changed at the last minute and it won’t be the full month supply, only half with the rest hopefully being delivered next week. This causes stress which is the last thing someone with cancer needs. We have complained to the hospital and will do so again, as they are not delivering the service they are being paid for.
16 mars 2026
Omdöme utan inbjudan
Svar från Sciensus
Dear caregiver, thank you for taking the time to leave a review. We would really welcome the opportunity to understand more about your experience so that we can learn and improve. If you are willing, please contact us at ptcomms@sciensus.com including your name, as well as the patient's name, date of birth and postcode, and share a little more detail about where our service may not have met your expectations. This will help us look into your concerns and work towards resolving any issues you may be experiencing. Thank you again for your valuable feedback. Marie
very efficient
Polite driver
good notification of delivery progress
very polite telephone team
3 mars 2026
Svar från Sciensus
Hi Colman, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Clare
I never have to worry about having my onjection
I never have to worry about having my injection. I can rely on Sciensis both for the delivery and giving of my injections. One less thing to worry about.
26 februari 2026
Svar från Sciensus
Hi Lynette, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Clare
Svar från Sciensus
Hi Mrs Evans, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Clare
Svar från Sciensus
Hi Marj, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Clare
LACK OF CUSTOMER SERVICE DOES SCIENSUS A DISSERVICE
Nursing staff are great - friendly, understanding and compassionate. Unfortunately, the 'customer service' admin side is not so, even the 'patient advocacy service' is not so.
4 mars 2026
Omdöme utan inbjudan
Svar från Sciensus
Dear patient, thank you for taking the time to leave a review. We would really welcome the opportunity to understand more about your experience so that we can learn and improve. If you are willing, please contact us at ptcomms@sciensus.com including your name, date of birth and postcode, and share a little more detail about where our service may not have met your expectations. This will help us look into your concerns and work towards resolving any issues you may be experiencing. Thank you again for your valuable feedback. Clare
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